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I might assume that the transcoding of some of videos that you inserted in the remaining 20% session got hang in the system when burning the disc.
Just try using power2go to produce your project again by creating a BD disc folder on hard drive first, and disable the hardware encoder option on your burning dialog. (Do not burn to a blank disc physically.)
If a video disc folder cannot be produced, I assume that if you try the disc bunring later, it won't complete, either.
A produced BD disc folder can be burned on discs using the burn disc folder tool in power2go.
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IMO, most of commercial CD albums do not contain CD-Text natively on the disc.
If you've seen some "album/artist" info display when you played the discs in any software player, the info is fetched from online CDDB service and the software player you use has built-in CDDB query feature to get the info for your on the Internet.
The online CDDB feature is not supported in power2go. Unknown artist and album are the default for the discs that contain no CD-Text.
What is CDDB: https://en.wikipedia.org/wiki/CDDB
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I prefer putting and managing photos in different projects separately if there are large amount of photos and increasing from time to time.
To carry the projects and edit them on other devices, you might have to export your projects along with photo files together to a folder first in Photodirector, then take the exported project folder to other machines.
I rarely use the stacking feature as it just collapses selected photos into a simplified and single entry in photo browser. I'm not seeing actual benefits of using the stacking to pile photos.
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Actually, if you really want to report a bug to cyberlink, I suggest you contact their support team by submitting a ticket in CyberLink website > Support & Learning > Support Center. Here is just an online user community to let us share idea and experience with each other.
For the error you've mentioned, I tried and could not reproduce the error by: added a frame to a sample photo in Guided > crop the photo in Edit (I've de-selected the delete cropped pixels), and then back to Library.
If what I tried is not the case you specified, you may clarify your concern with a screen recording : )
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I tried using the Smart Patch, but it requires large amount of manual tuning and I still couldn't get a satisfied result.
Instead of removing the flare, I might consider adding a white Light Hit to cover this flare (which the flare is in strange color).
You can use the Light Hits tool in the Gudied room, and then select the option "Enable template resize" to adjust the light hit size into smaller one. Move the light hit position to cover the flare completely.
The result brings this photo with another atmosphere, but in my opinion, the added light hit is not bad.
FYI
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Noboby can help you confirm if your product key is stolen or not as I'm afraid we are not detectives here, but according to the error message, the license you owned has been activated multiple times before.
You can just contact cyberlink support and let them help resolve the activation limit.
Wait and world peace. 
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It seems powerdvd will install a kernel mode driver in Windows when setup.
I bet it is relevant with DRM video playback feature.
As far as I know, according to the new Windows 10 or Windows 11 design, the OS will restart all installed virtual and physcial system devices due to security reason when there is any kernel mode driver installed. It is a sort of process and mechanism in Windows OS level.
If your devcies driver has unknown issues or the driver of any of your devices is designed flawly, this sort of soft restart in the Windows OS without system reboot might cause problems you currently noticed, or it is simply that Windows didn't handle the device restart properly.
I don't really think cyberlink can help you investigate and fix "driver restart" issue on your hardware or in the Windows OS.
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I haven't made any changes to my system since the last time I was playing Blurays with PowerDVD 18. This doesn't make any sense at all.
Understood your frustruction.
However, according to your description, it seems the error you received is a GPU driver related issue that it cannot enable DRM protection pipeline (for playing blu-ray discs) on your PC when the high contrast mode is on concurrently in Windows.
In fact, it is unlikely that your system is able to keep no changed all the time.
Windows keeps changing itself by auto system updates, and the updates might also cause new compatibility bugs from time to time. Microsoft is notorious of the situation that their updates bring user many new bugs and cause the system unstable.
What really doesn't change on your pc is the version of powerdvd 18.
If your powedvd version keeps not changed, and it had worked well in the past to play the blu-ray discs, it didn't do anything wrong.
The DRM protection of the blu-ray discs aims to protect its video from getting tamperred or recorded when it got played, and high contrast mode is somehow a kind of system-wide change to process the image or video displayed on your screen.
Instead of holding powerdvd responsible, I suggest you turn to contact NVIDIA (your GPU manufacturer) to investigate this GPU driver issue that occurred when it processed the DRM videos under high contrast mode. It will save you large amount of time becuase it seems the issue is not caused by powerdvd.
Here is my observation and a troubleshooting advice for you to try out.
It seems you plugged two monitors that are in different resolutions and refresh rates to your PC concurrently.
However about unplug any of them to check if either one works under high contrast mode to play the blu-ray discs solely?
Because, no matter how many monitors you plugged to the PC, the video will play on a monitor only, and it seems you are desperate to play blu-rays under high contrast mode.
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As what I've known, the screen rate alignment feature is not for video file playback in powerdvd at all no matter in previous versions or now, it is just for video discs.
And, it is normal that the video will have micro jitter if you played it using 144 Hz refresh rate as it does not mathematically match any common frame rate that most of video files use. 144 Hz only benefits gaming.
If you manually changed the screen refresh rate in Windows to match your video frame rate, does the jitter still occur in powerdvd?
Do you enable any truetheater video enhancement when playing the videos? How about disable them?
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Hi
The purpose of this process looks like is in charge of scanning or sharing files that you added to powerdvd library.
Have you ever imported any files into the library?
Are there any possible broken files or files format that powerdvd actually does not support (but the file extension is a general MP4 or MOV, etc.) in your media folder?
If you uninstall powerdvd and discard all your personal settings, and do not import previous version settings when first launch after reinstall. I guess the crash won't occur again if your library is an empty one.
If it is the case, you can filter out the issue by checking if which specific folder or files you imported in the library might cause the mediaserver crash.
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Is the video you searched age-stricted?
I think maybe for those member only, region or age restricted, or private videos, they cannot be pinned nor viewed in powerdvd even though you signed-in your YouTube account in powerdvd.
The YouTube signed-in feature of powerdvd only brings you the subscription or favorite list within the software for browsing convenience. It doesn't grant you the access to those sign-in required videos actually.
You can sign out YouTube/Google in your web browser first and then watch the video that failed to pin in powerdvd to check if the video has any additional restriction.
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It seems your laptop let you plug your external monitor to the NVIDIA GPU powered port.
I've never seen a laptop can operate with this configuration.
Most of laptops with dual GPUs use the Intel on-board graphic to output the display signal, and use the NVIDIA discrete GPU to accelerate or co-process the gaming or heavy-loading graphics tasks.
Did you launch poweredvd specifically via the NVIDIA GPU using the Windows 10 Graphic Settings? This setting is buggy and would cause compatibility issues in my experience.
To just play a 4K and popular MKV file, I think it usually doesn't need a discrete NVIDIA GPU to engage anyway.
Do not use the option in the Windows to launch powerdvd using the NVIDIA GPU as your main GPU of video output is the Intel one.
Make all graphics setting go with Windows system default option, reboot PC if required, and check the playback in powerdvd.
It might give you the best compatibility.
Or, you can contact cyberlink support to help you sort out the situation further.
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The Movie library enumerates your imported videos as titles. There is no folder structure at all.
The Video library enumerates your imported folders or videos per your video folder name, but it still doesn't group videos in folder tree structure.
If you would really like to browse your video files same as the way you browsed in Windows explorer, you can use Windows explorer directly out of powerdvd and open the videos/photos by powerdvd, or select the file browser (My Computer) tab in powerdvd to browse your files.
Don't bother using the media library feature. It will be waste of your time.
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I have absolutely the same problem! Finally, someone in the same boat in a topic from 2021 and not 2010. =)
Now I know for sure, that the issue is not with my PC, but either at Cyberlink or AMD.
This is inacceptable. The problem is either how PowerDVD handles DXVA, or how AMD programmed the video profiles.
The default profile in "Video" tab shouldn't affect the picture at all... but it does. The only way to partialy workaround the problem, is by choosing "Custom" profile and setting the brightness to -16%. But it makes all other videos too dark.
Disablling hardware acceleration in PowerDVD works only for single video files. As soon as you try to play a Blu-Ray, DXVA is forced back on and elevates black levels.
I would suggest to make pressure on Cyberlink. Write to their customer support. They should work together with AMD on a fix.
Greetings.
DXVA is sort of GPU decoding. It's your freedom to call cyberlink be responsible, but it won't help your case at all.
BD video is DRM one and got played in its DRM-protected way not like normal and DRM-free video files.
How GPU itself and its driver process the DRM video should be the cause.
If you would really like to investigate and resolve the condition, you should consider they are completely different things in software perspective.
How about making pressure on AMD?
AMD can put no action to co-work with cyberlink because no their users complained to them directly.
An AMD GPU is much more expensive than a powerdvd license. You (and other AMD users) should have more power to make pressure on AMD to ask them to support more on the obsolete technology (blu-ray playback).
And, there is not only cyberlink making legit blu-ray player software.
The way you seduce users here to do is making the disc playback business go much worse.
I respect your right to say anything in this user community, but honestly speaking, I don't think your opinion would really help any users here.
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After some more testing I believe that this is a problem with the way the Radeon RX 6800 XT and it's hardware acceleration.
The reason the Leawo player seemed to be working correctly is that it was defaulting to software decoding. If I switch it to use DXVA then the playback shows the same limited dynamic range as PowerDVD.
I can find some references on the AMD forums to this type of black level problem with previous Radeon iterations and driver versions, but nothing recent. It may be a recurring problem with AMD hardware over the years.
Two questions:
- Can anyone reproduce this issue with a Navi Radeon GPU and recent drivers?
- Is there a way to force software decoding in PowerDVD? Unticking the 'use hardware decoding' box does not have this effect. The info screen in PowerDVD shows that it is still using DXVA for playback.
Leawo uses DRM-cracking way to process the BD videos.
I think the result might not be identical to powerdvd even you successfully make the BD played under software decoding in powerdvd. The color range would still get affected by the GPU when output the video signal.
Contact AMD to let them investigate your concern would be a long shot but a proper way to make things right.
And, if the BD video is not originally encoded with x.v.color, the full range RGB presentation you saw could also be a fake one.
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Just to give everyone a heads up, I messaged ASUS Product Support about the Z590 motherboards (since they do support 10th gen Intel CPUs) and none of the Z500 (Z590) series motherboards from Asus at least (and I think this applies to all the other motherboard brands: MSI, Gigabyte, ASrock, etc.) supports Intel SGX (got removed in that motherboard generation) for playing 4k UHD bluray content, even if they have a HDMI port that supports 1.4b to 2.0 on the motherboard itself. Going to assume only Z490 (I do own a Z490 board already that has one of these already and has the Intel SGX feature on it and HDMI 1.4b (4k 30 fps only) on it already and does work with the PowerDVD software) and before supports both the Intel SGX and the HDMI port on the same board needed to play the content with 7th-10th gen Intel CPUs of course.
I thought this info would be useful for Cyberlink to have in there System Requirements to be updated on which motherboards exactly that supports 10th gen and below support, only Z490 and below supports this.
It's really good to know the feedback you received from ASUS.
Per the playback requirements cyberlink published, it specifies that not only the CPU and also the motherboard must support the Intel SGX feature in hardware perspective:
https://www.cyberlink.com/support/faq-content.do?id=19144
I believed it is well-said.
According to the new Intel SGX announcement here, 4K Blu-ray playback on Windows PC has came to the dusk already.
It's time to simply use a 4K Blu-ray player to play your collection on TV.
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It's interesting that you can actually play an offical disc on your PC monitor and TV concurrently using powerdvd.
The blu-ray disc contains HDCP protection, and powerdvd comply with the HDCP protection as well.
Theoretically, you cannot play the video on 2 monitors concurrently.
It seems you used some adatper in the middle to connect your TV to PC?
Or, you used a DRM decryptor?
I'm afraid that your playback setup and condition will not be invesitgated by cyberlink because it infringed the HDCP DRM setup.
Try play the movie on your TV only.
And, there will be no synchronization issues as there is no comparison basis.
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Looks like you are a video enthusiast and shot some videos in a wedding.
A "HEVC" format of video could be encoded with many different and custom configurations. And, a camera can be configured to record videos with many different video profiles as well.
So, you might be capable of telling us more about your video codec details.
In the info your currently posted I can only guess that if you particularly recorded the video in 4:2:2 color profile using the Canon camera.
The 4:2:2 profile is not supported to play in powerdvd. The player only supports 4:2:0.
It might cause the playback issue you saw.
Did you record your video in HEVC 4:2:2 color subsampling profile?
If it is a 4:2:0 video, you can consider and contact cyberlink support to investigate the playback issue further.
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Look, the above may be incorrect. I purchased a full PowerDVD21 Ultra, with registration key and also free 100 GB cloud space.
I unistalled all previous versions of the softaware. Downloaded the software from the link, and installed it.
Upon running the software for the 1st time, the activation box appeared, I entered the provided key, and the software reported, successfully activated.
- I still can't see it under my software and cannot any longer get the the activation menu. Why? PowerDVD21 icon when clicked, does
report the software with a SR and a TR. But no link to registration any longer.
- On the my purchases, I can see the order and they key. So the order shows. This is not free version, it is the Ultra version,
it still has a bug on the registration. You have to fix the activation bug, which no longer shows after activation and to be able
to see the newly activated software under my purchases. Thank you!
Your paid version has been activated. But, there is no need to register the software additionally to use any of software features or ask for customer support.
The "activation" is not "registration", vice versa. Your concern is not the same as what the OP encountered.
As you can see your purchase order in your cyberlink account, I'm just wondering why you need and insist to register it further.
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I've changed the Windows 10 default app for CDs to WMP but when I load a CD it still opens with PowerDVD. I'm more comfortable with WMP for playing CDs. Is there a setting in PowerDVD that I can tweak to get it to stop that behavior?
TIA.
SweetTasha.
Windows 10's default app setting is buggy when you are adjusting the autoplay function.
You can try the autoplay settings in the traditonal control panel but not in the default app settings.
https://support.microsoft.com/en-us/windows/where-is-control-panel-aef7065f-a9ec-1ba9-8cab-79b2b83bdda5
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... and still "indexing" 46 hours later on 217 movies/DVDs?
At a loss as to why it won't name them and seems to create a file for every VOB in the DVD's folder.
For video disc folders, they should be imported to "Movie" library per powerdvd's media library design.
The Video library would handle all your folder by importing every video file separately.
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