Hello,

The answer is in the forum FAQ. The trial version cannot be activated:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351268

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Quote Hello,

The answer is in the forum FAQ. The trial version cannot be activated:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351268

Cheers
PowerDVD Moderator

ok found my download link email with the name of the correct executable program I had downloaded and was able to go from there. This worked instead of the free one on your site.

The exe was named something such as:
CyberLink_PowerDVD21_Ultra_DVD200715-02.exe


I was then asked for and able to input the key.

Quote Hello,

The answer is in the forum FAQ. The trial version cannot be activated:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351268

Cheers
PowerDVD Moderator

Look, the above may be incorrect. I purchased a full PowerDVD21 Ultra, with registration key and also free 100 GB cloud space.
I unistalled all previous versions of the softaware. Downloaded the software from the link, and installed it.
Upon running the software for the 1st time, the activation box appeared, I entered the provided key, and the software reported, successfully activated.


- I still can't see it under my software and cannot any longer get the the activation menu. Why? PowerDVD21 icon when clicked, does
report the software with a SR and a TR. But no link to registration any longer.

- On the my purchases, I can see the order and they key. So the order shows. This is not free version, it is the Ultra version,
it still has a bug on the registration. You have to fix the activation bug, which no longer shows after activation and to be able
to see the newly activated software under my purchases. Thank you!

Quote ok found my download link email with the name of the correct executable program I had downloaded and was able to go from there. This worked instead of the free one on your site. The exe was named something such as: CyberLink_PowerDVD21_Ultra_DVD200715-02.exe I was then asked for and able to input the key.

Yes, but after activating, you cannot any longer access the activation link, and the program (in my case CyberLink_PowerDVD21_Ultra_DVD210324-01.exe) only from the link in the email, but it does not show under "my software" though it shows under "my orders". I guess this is how it is programmed to work.

Quote


Look, the above may be incorrect. I purchased a full PowerDVD21 Ultra, with registration key and also free 100 GB cloud space.
I unistalled all previous versions of the softaware. Downloaded the software from the link, and installed it.
Upon running the software for the 1st time, the activation box appeared, I entered the provided key, and the software reported, successfully activated.


- I still can't see it under my software and cannot any longer get the the activation menu. Why? PowerDVD21 icon when clicked, does
report the software with a SR and a TR. But no link to registration any longer.

- On the my purchases, I can see the order and they key. So the order shows. This is not free version, it is the Ultra version,
it still has a bug on the registration. You have to fix the activation bug, which no longer shows after activation and to be able
to see the newly activated software under my purchases. Thank you!

Your paid version has been activated. But, there is no need to register the software additionally to use any of software features or ask for customer support.

The "activation" is not "registration", vice versa. Your concern is not the same as what the OP encountered.

As you can see your purchase order in your cyberlink account, I'm just wondering why you need and insist to register it further.

Quote


Your paid version has been activated. But, there is no need to register the software additionally to use any of software features or ask for customer support.

The "activation" is not "registration", vice versa. Your concern is not the same as what the OP encountered.

As you can see your purchase order in your cyberlink account, I'm just wondering why you need and insist to register it further.

It depends on the terminology. Activation with a provided key, registers the software and its version, at Cyberlink's server. Right? My concern is still why the new PowerDVD21 Ultra does not show under "My Product" while it should. The former PowerDVD18 and two other pieces of activated software also by Cyberlink, show under "My Product". Why not the current one?
I have no concerns regarding functionality. Software works fine.

Quote


Look, the above may be incorrect. I purchased a full PowerDVD21 Ultra, with registration key and also free 100 GB cloud space.
I unistalled all previous versions of the softaware. Downloaded the software from the link, and installed it.
Upon running the software for the 1st time, the activation box appeared, I entered the provided key, and the software reported, successfully activated.


- I still can't see it under my software and cannot any longer get the the activation menu. Why? PowerDVD21 icon when clicked, does
report the software with a SR and a TR. But no link to registration any longer.

- On the my purchases, I can see the order and they key. So the order shows. This is not free version, it is the Ultra version,
it still has a bug on the registration. You have to fix the activation bug, which no longer shows after activation and to be able
to see the newly activated software under my purchases. Thank you!

Hello,

As QC2.0 and you indicated in your last post, you are talking about something different from the original poster and the FAQ. You are talking about registration on the CL website, not the activation of the software. You should have started a new post for this.

We will now close this thread as a resource for users trying to activate their software in the future.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup