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"CyberLink PhotoDirector is unable to decode the master" when cropping in Edit
Ed19712022 [Avatar]
Newbie Joined: Aug 09, 2022 09:44 Messages: 21 Offline
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I have another bug report here.

If you complete the following steps on the latest version of PhD, you will get this error message and your virtual photo will be unusable:

  • Add layers to a photo by making an edit in Guided. Like add a frame template.

  • Go to Edit and then crop the whole image by using Crop. Do not select "Delete cropped pixels"

  • Confirm the crop and then go back to the Library

The image is now messed-up (thumbnail shows jumble of pixels/image) and you cannot edit this photo any more. If you select "Delete cropped pixels" this does not happen and everything is OK.

I know PhD says the right workflow order is Guided -> Edit but I don't think offering a crop in Edit that doesn't work really helps! undecided

Opening and closing the program makes no difference, the photo stays broken.


QC2.0 [Avatar]
Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline
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Actually, if you really want to report a bug to cyberlink, I suggest you contact their support team by submitting a ticket in CyberLink website > Support & Learning > Support Center. Here is just an online user community to let us share idea and experience with each other.

For the error you've mentioned, I tried and could not reproduce the error by: added a frame to a sample photo in Guided > crop the photo in Edit (I've de-selected the delete cropped pixels), and then back to Library.

If what I tried is not the case you specified, you may clarify your concern with a screen recording : )

This message was edited 1 time. Last update was at Aug 18. 2022 22:41

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