"CyberLink PhotoDirector is unable to decode the master" when cropping in Edit

Ed19712022

Newbie Joined: Aug 09, 2022 09:44 Messages: 21 Offline

Solved by

Aug 11, 2022 13:19

I have another bug report here.

If you complete the following steps on the latest version of PhD, you will get this error message and your virtual photo will be unusable:

Add layers to a photo by making an edit in Guided. Like add a frame template.

Go to Edit and then crop the whole image by using Crop. Do not select "Delete cropped pixels"

Confirm the crop and then go back to the Library

The image is now messed-up (thumbnail shows jumble of pixels/image) and you cannot edit this photo any more. If you select "Delete cropped pixels" this does not happen and everything is OK.

I know PhD says the right workflow order is Guided -> Edit but I don't think offering a crop in Edit that doesn't work really helps!

Opening and closing the program makes no difference, the photo stays broken.

Cheers,

Ed

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Aug 18, 2022 22:41

Actually, if you really want to report a bug to cyberlink, I suggest you contact their support team by submitting a ticket in CyberLink website > Support & Learning > Support Center. Here is just an online user community to let us share idea and experience with each other.

For the error you've mentioned, I tried and could not reproduce the error by: added a frame to a sample photo in Guided > crop the photo in Edit (I've de-selected the delete cropped pixels), and then back to Library.

If what I tried is not the case you specified, you may clarify your concern with a screen recording : )

This message was edited 1 time. Last update was at Aug 18. 2022 22:41