It doesn't work for me either in PowerDVD. Curiously it does not work at all in PotPlayer, which can usually play anything. I just tried in VLC player, and the video is frozen while the audio plays.

There is something definitely weird about the codec Canon is using, as three major video players are having trouble with it.

Dave

So Far no luck with the Cyberlink Power dvd 21 Ultra package.

Tried the Adobe software like Adobe premiere pro and it works fine.
Ik works also fine to edit.

The Canon DPP 4 software works fine.

So far no official answer from Cyberlink itself.

Video file comes straight out of the Camera. Professionals use it for instance for wedding shoots...
how do they solve then these issues?

Regards Henk

Looks like you are a video enthusiast and shot some videos in a wedding.
A "HEVC" format of video could be encoded with many different and custom configurations. And, a camera can be configured to record videos with many different video profiles as well.

So, you might be capable of telling us more about your video codec details.

In the info your currently posted I can only guess that if you particularly recorded the video in 4:2:2 color profile using the Canon camera.

The 4:2:2 profile is not supported to play in powerdvd. The player only supports 4:2:0.
It might cause the playback issue you saw.

Did you record your video in HEVC 4:2:2 color subsampling profile?

If it is a 4:2:0 video, you can consider and contact cyberlink support to investigate the playback issue further.

Thank you for the answer AND TROUBLE TO WORK WITH THIS.
Very accurate statement on the file of you.


The Video file was indeed recorded in the H.265/HEVC 10 BIT 4.2.2. format
Canon log 3 On
4 K
Frame rate 50P IPB

I have converted the file to a more common H.264 format and that works of course

I am not really a specialist on this.

In any case Cyberlink might be more specific in marketing the product accurately, so we might know that in the future.


THanks Henk

To all concerned who may have the same problem and are possibly working on this topic.

Sent the PROBLEM i Have of course to Cyberlink support, to achieve a response and solution.
If not an answer soon from Cyberlink ::: I will reclaim my money.
Of course I realise that this product is not by any means the final answer compared to the Cyberlink software.
I leave it at that.

I have tried the following which to my suprise works fine:

Website Video Lan
Product VLC media player
Version 3.0.16 installed.

The product has "no frills but it does the job

Loaded the file as specified in my problemlist

Canon R6 video file H.265/HEVC 10 bit version version 4.2.2.. Canon LOG 3 is on

And presto they all worked.!!!

Kudos to these engineers in open source and the best part is IT IS FREE: