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Try this. Select the "Advanced" tab on the photo export dialog to export photo, scroll down the photo export dialog to "Image Sizing" section, and then expand the section.

Check if there are any grayed-out pixel values in the Width and Height cells for the "Resize to fit" option.

If no pixel values exist in the aforementioned cells, select the option "Resize to fit", but do not keep the original resolution, and fill in any random pixel value for Width and Height.

After you've filled in the values, select the sizing option "Keep original photo resolution" again and then export the photo.

If that doesn't work, suggest that you contact technical support:

You need to provide more information about your setup and what you are playing the music files with. Information on where you got the software (purchased or OEM) and also addressing the questions outline in the "Starting a New Post" section of the readme:

It is a little difficult to help you because there is no CyberLink software called Power Media 14 that I am aware of. So you can see why it may not be clear to some. You posted in Media Suite forum, so logically we would assume you are using one of the packaged software that comes in that suite.
I assume you have Media Suite 14 and are trying to make a music disc with Power2Go?

Not sure which audio format you selected, but if it is an Audio CD then to remove the gap click the Edit button while adding the tracks to the disc and type in "0" in the Insert gap between tracks field. By default it is 2 seconds.

Yes PowerDVD 15 can play the latest Blu-rays. That message is symptom that something needs to be updated.

1. First ensure that you have the latest version of PowerDVD 15 installed. Latest version is 4630

2. Update your GPU driver to the latest (from manfacturer web site)

3. Check if your drive's firmware can be updated

I don't think PowerDVD supports CD+G discs. Is it a karaoke disc you are trying to play?

Please follow the instructions when posting a new topic and help to attach your DXDiag.txt file so us forum users can gain some insight.

Before that though you should go to your GPU manufacturer's web site and download the latest driver for your GPU. Even if it is a "new" computer, the driver will be outdated because updates have been made since it was packaged. The GPU needs to constantly be updated to play the latest Blu-rays. Something which is repeated over and over on this site. More details here:

If you haven't yet, you should be contacting CyberLink Tech Support about this:

It depends on which transition you want to edit. Some of them are alpha transitions that can be modified in the Transition Designer.

I can't tell from your screenshot which transition that is. You can check by selecting the transition once it's added to the timline, and then clicking the Modify button that becomes available.

Quote Cyberlink latest webinar was about an hour ago. I watched it already. It on using PhD10 and PD17 subscription version using the new AI plugins. You can watch it anytime at this link: . You have to have U installed of course.

Thanks for letting me know. You don't need to have U installed can just watch the webinar in Chrome if you click the above link.

Hello Sazhori,

If you purchased Media Suite and PowerDVD 12 from the CyberLink store, then all you need to do is contact CyberLink CS via the link below and they should have a record of your purchase:

Just make sure you use the same email address you used to purchase both of them. If you purchased they from some where else, then make sure to include any purchase information with your submission.

Quote Hi,
I kept tinkering on this and could not figure out.

How do you rotate a still image clockwise or counter clockwise.

I see a "Rotation" and "Ease In" and Ease Out" but the bottons are ghosted (unselectable). I also don't see a rotation icon around the image either.

I am trying to do this while the image is in my Timeline.

Any pointers ?


You can rotate it right in the preview window. Just put the image on the timeline. In the preview window, click and rotate it in the direction you want. Check the attached image.


I suggest taking a screenshot of your editing timeline and attaching it. It may hold the clues to what you are experiencing.


No, PhotoDirector does not have this feature yet, but it is a great suggestion. Hopefully in a future version.


If you are capturing from a VHS machine or camcorder, yes it will create one big file, unless you manually start and stop the recording.

When you trim video in the trim window, it doesn't produce edited video clips for you. It just marks the in/out points and then makes the edit when you produce the final video file.

The fastest and easiest way to do what you are asking would be to use the Precut feature, which lets you cut a video into segments and then you can import each segment into the timeline one at a time to produce. Unfortunately, Precut wasn't added until PowerDirector 17.


CyberLink Power2Go lets you create and burn discs in the Audio CD format and in a variety of other formats:

You can also create audio CDs in AudioDirector, which comes in Director Suite. In PowerDirector you can output audio in the M4A, WMA, WAV file formats, but can only burn video discs.


From what you described, it sounds like you trying to launch PowerDirector 17 through Power Starter, i.e. the Media Suite launcher program. Is that right? It would explain why a very old version would launch.

The PowerDirector 17 icon should be on your desktop, so you should try and launch it by double clicking on it there. Not via Power Starter.

If you can't find that, go to the install folder on C drive:

C:\Program Files\CyberLink\PowerDirector17

Hello Paul

Your questions are welcome on the forum. You should note that the switching of audio language is only available for certain file types I believe. For example MP4, MKV, DVD folders for sure support it, but it might depend on the codec or how it was converted as you noticed.


Here are some answers/info for each:

  1. From what I know, external subtitles do not work for VOB video files, which is DVD Video. In PowerDVD 18 you can use external subtitles on Blu-ray files, but not on DVD files. So I doubt it would work in version 12.

2. No idea why you have Power Media Player help, but would think it is because you have some kind of OEM version that came with a computer or drive, i.e. not a full version. Your PowerDVD 12 version is not in the list of retail version updates:

3. Answered in #1. External subtitles do not work for commerical DVDs, even in PowerDVD 18.


Did you try the one on the CyberLink Cloud tab? I edited my reply above just now to add it, since I noticed it had the same path as your error.


That's a very strange issue and there seems to be something going on with your computer.

Can you go into Preferences and check all the folder paths? For example, the Import Folder and Export Folder in File Preferences. Try changing them to a local or regularly used folder.

Especially the one on the CyberLink Cloud tab. This might be where the issue is, as my path reads:

C:\Users\User_Name\Documents\CyberLink\CyberLink Drive\PowerDirector\

Change this folder path to something else...a folder on your computer.

If that doesn't work, contact technical support

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