CyberLink Community Forum
where the experts meet
| Advanced Search >
PowerDirector - Frequently Asked Forum Questions
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
The following is a list of frequently asked questions in the PowerDirector forums. Before posting, please check if your query can be quickly found below.

To assist our regular forum users, you can use this as a resource to quickly answer a frequently asked question by linking to the specific posted question below.

If you have any suggestions for FAQs we should add, please PM us and include a resource thread for a previously answered question. We plan on making this a growing resource, so any suggestions are helpful.

FAQs

1. How can I re-download my PowerDirector software again? My PowerDirector download link expired, what can I do?

2. I have bought PowerDirector but I can’t find where to input the product key in the trial version I was using. What can I do?

3. Can I install PowerDirector on more than one computer?

4. Why does my video preview drop frames or is incredibly slow during playback and editing?

5. Why does a video clip become blurry/lose quality when added to the timeline?

6. Why don’t I have this feature in my PowerDirector? What features are in my version of PowerDirector?

7. How do I get rid of the pop-ups or update notices in PowerDirector?

This message was edited 9 times. Last update was at Jul 07. 2019 21:26


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
How can I re-download my PowerDirector software again? My PowerDirector download link expired, what can I do?

If you purchased PowerDirector from the CyberLink store, the software download links are active for 30-days, after which they expire. To get a new download link you must contact CyberLink Customer Service using this form:

https://membership.cyberlink.com/support/customer-services.do

Make sure to include your purchase/order number and the e-mail address you used to make the purchase.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
I have bought PowerDirector but I can’t find where I input the product key in the trial version I was using. What can I do?

The trial version cannot be activated. You need to uninstall the trial and then install PowerDirector from the software download link in the verification email you received after purchase.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
Can I install PowerDirector on more than one computer?

If you have PowerDirector Deluxe/Ultra/Ultimate, it is a single license, so it can only be installed on one computer.

This message was edited 1 time. Last update was at Jul 07. 2019 21:27


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
Why does my video preview drop frames or is incredibly slow during playback and editing?

Video editing requires a powerful computer to run smoothly. If the video preview is lagging or is not smooth on your platform, try these suggestions:

- Enable shadow files in General preferences.
- Select a lower preview resolution to reduce the lag during playback.
- Use Render Preview to pre-render the complex sections.
- Select non real-time preview mode.
- Save the project and close PowerDirector to free up memory. Then open again to continue with your project. Close other - applications while using CyberLink PowerDirector.
- Run on a higher-end computer with more memory and 64-bit OS for editing complex HD projects.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
Why does a video clip become blurry/lose quality when added to the timeline?

If the video appears blurry or loses quality after it is added to the timeline, please check the preview quality or disable shadow files. See this FAQ for more detailed information:

https://www.cyberlink.com/support/product-faq-content.do?id=16454

You can set the preview quality by selecting the icon to the right of the camera icon under the preview window, and then select Preview Quality.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
Why don’t I have this feature in my PowerDirector? What features are in my version of PowerDirector?

Some versions of PowerDirector do not include all of the features, for example OEM versions, Deluxe or Standard editions. Also, some editions include more effects and content packs than others.

Click the relevant link for the version you are inquiring about:

- Director Suite 365 & PowerDirector 17
- Director Suite 6 and PowerDirector 16
- Director Suite 5 and PowerDirector 15
- Director Suite 4 and PowerDirector 14
- Director Suite 3 and PowerDirector 13
- Director Suite 2 and PowerDirector 12

This message was edited 1 time. Last update was at Mar 05. 2019 02:28


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 694 Offline
[Post New]
How do I get rid of the pop-ups or update notices in PowerDirector?

The patch update and new product notifications that are seen in PowerDirector can be disabled by deselecting the “Automatically check for software updates” option on the General preferences tab.

This message was edited 1 time. Last update was at May 06. 2019 23:34


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
Powered by JForum 2.1.8 © JForum Team