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Movie will not load
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Jeramykt74 [Avatar]
Newbie Private Message Location: Washington Joined: Mar 12, 2019 19:28 Messages: 3 Offline
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I am running version 18 on a widows 10 computer. Never had a problem until now it says this type of disc not supported. I play movies all the time. tried all my other drives, reinstalled the program still the same thing. any suggestions would be helpful.
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CLD [Avatar]
Senior Contributor Private Message Joined: Mar 23, 2007 02:05 Messages: 925 Offline
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First, it is hard to provide any help when you gave so little detail. At minimum you should provide the requested information such as DXDiag file:

https://forum.cyberlink.com/forum/posts/list/66022.page#post_box_311122

Second, that symptom is usually a sign that your GPU driver or other driver needs updating.

David
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Jeramykt74 [Avatar]
Newbie Private Message Location: Washington Joined: Mar 12, 2019 19:28 Messages: 3 Offline
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Quote First, it is hard to provide any help when you gave so little detail. At minimum you should provide the requested information such as DXDiag file:

https://forum.cyberlink.com/forum/posts/list/66022.page#post_box_311122

Second, that symptom is usually a sign that your GPU driver or other driver needs updating.

David


I keep all programs and hardware updated. Gpu was updated this week.
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
99 Kbytes
 Downloaded:
97 time(s)
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CLD [Avatar]
Senior Contributor Private Message Joined: Mar 23, 2007 02:05 Messages: 925 Offline
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OK, still don't know what kind of movie media you are playing or what version of PowerDVD you are using. Suggest to check if antivirus or firewall software blocks the powerdvd playback process. If that doesn't, then contact support

David
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4624 Offline
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near the end of the dxdiag.exe there are several major errors listed including a couple of blue screen errors. You should try to fix those. Also for PowerDVD 18, you should read this.:

https://www.cyberlink.com/support/product-faq-content.do?id=15680#Solution .
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Jeramykt74 [Avatar]
Newbie Private Message Location: Washington Joined: Mar 12, 2019 19:28 Messages: 3 Offline
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Quote near the end of the dxdiag.exe there are several major errors listed including a couple of blue screen errors. You should try to fix those. Also for PowerDVD 18, you should read this.:

https://www.cyberlink.com/support/product-faq-content.do?id=15680#Solution


Thanks for your response, I had not noticed the error messages at the end yet. Now where to start lol
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