Messages posted by Daisuke

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PowerDVD (previous versions) » Not very happy with PowerDVD. Not happy at all. » Go to message

1.Could you provide your PoweDVD SR number ?

Pressing the keyboard combination key Ctrl+A when PowerDVD is running.
You can get the SR number from popup window.

2. I heard about the news that CyberLink will release the patch for SONY bundled PowerDVD version.

PowerDVD (previous versions) » PowerDVD 9 ultra: Installation won't finish » Go to message

1. Try to uninstall PowerDVD 9.
2. Verify all PowerDVD registry keys have been removed.
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=6789&prodId=1&prodVerId=236
3. Install MSI 4.5.
4. Restart computer. Install PowerDVD 9 again.

PowerDVD (previous versions) » PowerDVD 7.3 BD edition bundle keeps crashing after patch » Go to message

Hello,

1. How about provide the powerdvd log and your HW info ?
C:\user\User_Name\AppData\local\CyberLink\CLHelper\powerdvd.log

2. Contact support with these info.
English Support:
http://www.cyberlink.com/prog/support/cs/service/technical-support.do

PowerDVD (previous versions) » power dvd9 SPDIF playing BR crashing the system » Go to message

1. How about update the patch ?
http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html
2. Update your audio card driver.

If you still receive the error, please list your HW info and provide PowerDDV 9.log
The log can be accessed by the folder.
C:\user\User_Name\AppData\local\CyberLink\CLHelper\powerdvd9.log

PowerDVD (previous versions) » PowerDVD 9 Ultra wont activate in Vista » Go to message

Hello,

You may contact support with following link.
They can provide other build to you.
English Support:
http://www.cyberlink.com/prog/support/cs/service/technical-support.do

PowerDVD (previous versions) » Power DVD 9 won't activate no matter what I do. » Go to message

Contact support.
They will provide other build.

PowerDVD (previous versions) » TrueTheater HD plays in black and white » Go to message

1.Update your graphics card driver.
2. How about update to latest PowerDVD 9 Ultra patch ?
http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html

PowerDVD (previous versions) » Patch for PowerDVD 9 Ultra » Go to message

Please download the patch from the URL.
http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html

PowerDVD (previous versions) » Power DVD 9 Ultra - DivX and XviD Playback problem » Go to message

Please try to patch.

http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html

PowerDVD (previous versions) » Help ! PowerDVD 7.3 PureVideo/Hardware Acceleration not working » Go to message

Hello,

You can update your graphics chip driver.
Probably the PowerDVD cannot the detect the driver support the DXVA of some video steam format.

PowerDVD (previous versions) » Should i get 5.1 analog from DVDs and BluRay? » Go to message

Hello Chris,

Could you provide the Dxdiag.txt and your main_board model ?
I can forward this issue to support team.
Thanks.

PS: The step to generate the Dxdiag.txt

1. Start --> All Programs --> Accessories -->Run (Windows Vista)
2. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool.
3. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag).

PowerDVD (previous versions) » Power DVD 9 Ultra - DivX and XviD Playback problem » Go to message

Hello,

CyberLink will release PowerDVD 9 patch on 03/31.
So.
Wait the patch.

PowerDVD (previous versions) » What the hell is wrong with Cyberlink tech support! » Go to message

Dear Robinson,

Could you provide your question ID?
I can forward your question to tech support.

Daisuke

PowerDVD (previous versions) » Power DVD 9 Ultra-Unuseable » Go to message

Hello Bignickfly,

You can report your problem to support team.
Here is the relative FAQ.

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=6877&prodId=1&prodVerId=236

PowerDVD (previous versions) » PowerDVD 9 Deluxe - cannot see images/video » Go to message

Hello,

It's the bug.
I have reported to CyberLink.

PowerDVD (previous versions) » Activating PowerDVD Ultra 9 » Go to message

Im my Vista 64 bit platform.
The host is located on
%systemroot%\system32\drivers\etc
Probably you can try the path.
%systemroot%\SysWOW64\drivers\etc

PowerDVD (previous versions) » Activating PowerDVD Ultra 9 » Go to message

Check the FAQ.

http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=6791&prodId=1&prodVerId=236
Or if you still face the same issue, contact CyberLink Support.
They can provide other build to you.

PowerDVD (previous versions) » refund page will not load » Go to message

Dear Matthew,

Please give your order ID.
I can contact someone who can help for the refund.

PowerDVD (previous versions) » Copy and reading of DVD image » Go to message

What's your extend file of the DVD image ?
The .iso file or others???

PowerDVD (previous versions) » Power DVD 9 Ultra - DivX and XviD Playback problem » Go to message

Hello,

It's the bug of PowerDVD 9.

PowerDVD (previous versions) » Compressing VHS to record on DVD » Go to message

Reduce the video quality.
You need the software to convert these VHS tapes to MPEG-2 format. (Or others).
Then use PowerDirector or other video editing softwares to create the DVD

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