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PowerDVD 9 Ultra wont activate in Vista
morenoa0922 [Avatar]
Newbie Joined: Apr 07, 2009 14:31 Messages: 5 Offline
[Post New] Apr 09, 2009 09:55
Last sunday I donwloaded PowerDVD 9 Ultra on my Vista machine, and spent all day trying to activate it, always getting the following error:

"Cyberlink PowerDVD was not activated because a connection to the activation server could not be established. Check your internet connection and then try again"

I submitted a ticket to technical support, but no answer yet (three days?) so... maybe someone here knows what to do... has anybody run into the same issue?

freesky [Avatar]
Newbie Joined: Jan 12, 2007 00:15 Messages: 7 Offline
[Post New] Apr 09, 2009 13:57
Cyberlink has no desire to fix this issue, they just want money and leave you hanging.
morenoa0922 [Avatar]
Newbie Joined: Apr 07, 2009 14:31 Messages: 5 Offline
[Post New] Apr 09, 2009 14:20
Well.. according to the website, cyberlink's core values are:

The following are principles and beliefs that define our Company:

* Customer
* Professional Excellence
* Integrity
* Innovation
* Change
* Frugality

... they have the Frugality one right though...
freesky [Avatar]
Newbie Joined: Jan 12, 2007 00:15 Messages: 7 Offline
[Post New] Apr 09, 2009 14:28

Try calling Cyberlink Customer services direct, the below weblink provides phone numbers. GoodLuck!

http://www.cyberlink.com/stat/company/enu/cyberlink-offices.jsp
Daisuke [Avatar]
Contributor Joined: Oct 03, 2006 06:25 Messages: 354 Offline
[Post New] Apr 10, 2009 05:52
Hello,

You may contact support with following link.
They can provide other build to you.
English Support:
http://www.cyberlink.com/prog/support/cs/service/technical-support.do
morenoa0922 [Avatar]
Newbie Joined: Apr 07, 2009 14:31 Messages: 5 Offline
[Post New] Apr 10, 2009 09:02
Thanks -- I actually posted the tech support ticket 4 days ago but haven't gotten an answer. It's really frustrating.
morenoa0922 [Avatar]
Newbie Joined: Apr 07, 2009 14:31 Messages: 5 Offline
[Post New] Apr 10, 2009 16:58
They did finally reply, and I got the new link to download PowerDVD and it activated successfully this time whew!
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