PowerDVD 7.3 BD edition bundle keeps crashing after patch

Robert

Newbie Joined: Apr 08, 2009 09:49 Messages: 1 Offline

Solved by

Apr 08, 2009 10:28

I've recently purchased an external USB blu ray drive (model: Liteon DX-4O1S-03C) I also received a blu ray disc with powerdvd 7.3 BD edition on it. I installed it (on vista 64 SP1) then tried to watch a blu ray movie. The software asked me to download some patch and directed me to the website with a direct link to the upgrade which I downloaded (I tried playing the movie without the upgrade, but then it says it cannot recognize the format - but I can still play normal dvds and such). After installing the latest patch, the program doesn't play anything anymore.
No matter if I try to play the blu ray, a dvd, or even a video file from the harddrive, It just crashes, saying "PowerDVD has stopped working" and close it down. I downloaded the cyberlink BD advisor as well which indicates all green for basic playback of blu ray discs. (however like I said without the patch it doesnt recognize the disc, but with the patch It's literally unusable for anything because it keeps crashing the moment I open anything...)
I'll be able to post exact versions in a couple of hours once I've got back home, in the meantime if anyone had any suggestion, It would be appreciated.

Thanks

Daisuke

Contributor Joined: Oct 03, 2006 06:25 Messages: 354 Offline

Apr 10, 2009 05:58

Hello,

1. How about provide the powerdvd log and your HW info ?
C:\user\User_Name\AppData\local\CyberLink\CLHelper\powerdvd.log

2. Contact support with these info.
English Support:
http://www.cyberlink.com/prog/support/cs/service/technical-support.do

Bon

Newbie Joined: Apr 17, 2009 22:56 Messages: 1 Offline

Apr 17, 2009 23:19

I have the same problem.

When i tried to play 300 (on Blu-ray) I got prompted to upgrade to 4617, and so I did and PowerDVD crashed every time I pressed play.

Later that day I got a new prompt to upgrade to 5105 and I did and the result is the same instant crash when I press play.

No matter if 300 is in or the drive or if its empty or file playback is selected.

Filename	DxDiag.txt	Download
Description	DxDiag for system info
Filesize	50 Kbytes
Downloaded:	480 time(s)

David

Newbie Joined: Oct 24, 2008 19:06 Messages: 2 Offline

Dec 04, 2009 16:50

I also have PowerDVD 7.3 that came with my LG HDDVD Player. I have a stack of HDDVD and I can only watch them on my PC. The player will not play unless upgraded and will not work if upgraded. Maybe, LG/PowerDVD would like to buy back my HDDVD's considering they have taken away the ability to watch them.

I hope there is some way around this problem.