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Is it possible that your PC running PowerDVD is protected by a firewall or other virus protection software? Maybe it is being blocked if this is the case.

If it is not that, then suggest you ask cyberlink customer support.

Dave
You need to contact Cyberlink customer support to get a new download link:

https://www.cyberlink.com/support/index.html

Dave
My bad. Top right. Look at the help link I sent you for more info.


Dave
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How do I bring it back? If not is there a keyboard shortcut/hotkey I could implement to access it? I couldn't find this either.!


The hotkey for the subtitle room is F12.


Dave
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Hi,

Some features are hidden by default, but you can easily enable them in UI settings:

https://help.cyberlink.com/stat/help/powerdvd/20/pc-mode/enu/12_01_00_ui_customization_pref.html

Go to the Media Panel tab. Devices are at the bottom.

Dave


As I said above, the tab is in UI settings, which means you need to click on the settings button after opening PowerDVD. The gear icon near the top left.

Dave
MP4 recording is the only format available when the capture resolution is HD or above. If you want to record in the other formats, you need to change the resolution to 480p or below.

As for the lagging, it sounds like your computer is running out of resources. Turn off TrueTheatre, skin smoothener, or any other enhancements you may have enabled.

Dave
Quote I have purchased Power DVD 20 Ultra. To sync mobile with laptop as remote, requires PowerDVD button in the devices tab.
But there is no devices tab showing. Have check ed all other tabs but no where does it state devices. So unable to use mobile as remote.


Hi,

Some features are hidden by default, but you can easily enable them in UI settings:

https://help.cyberlink.com/stat/help/powerdvd/20/pc-mode/enu/12_01_00_ui_customization_pref.html

Go to the Media Panel tab. Devices are at the bottom.

Dave
No software is allowed to cast/stream a Blu-ray disc because of the content protection in the disc from the movie studios. You'll have to connect your computer to your TV directly if you want to play it.

Dave
Then sounds like it is a problem with the Dell app. Why not use the mobile version of Powerplayer to cast to the PC version of Powerplayer. They are designed to work together:

https://play.google.com/store/apps/details?id=com.cyberlink.powerplayer

Dave
Where did you buy PowerDVD 14, I don't see it available anywhere?

Dave
Power player definitely supports 3GPP files. You are using this Dell app to do the casting?

Dave
It's hard to help when you didn't submit the requested information so we can fully understand your setup:

https://forum.cyberlink.com/forum/posts/list/77504.page#post_box_317220

It could be the original video clips have errors in them, or your disc drive firmware needs to be updated. Try using Handbrake to convert some of the files, and burn the discs at the slowest burn rate in the meantime.

Dave
This is covered in many places in this forum if you do a search. You can't activate the trial/free version. You need to uninstall it and then install the full version sent to you when you purchased your licenses.

Dave
It looks like it's working for me. Just make sure the playlist only contains video files. If not working for you, best to contact CL customer service.

https://membership.cyberlink.com/support/customer-services.do

Dave
Try turning off TrueTheater enhancement feature, especially lighting.

Dave
Why not see for yourself by downloading the free essential version:

https://www.cyberlink.com/downloads/trials/power2go-platinum/download_en_US.html

All the features are available for free for 30 days, except for certain premium file support.

Dave
Hi Simon,

This happens when Youtube updates its API, so an update is needed. You didn't mention which version of PowerDVD you were running, but there was a patch update released last month:

https://forum.cyberlink.com/forum/posts/list/83431.page

Do you have "Check for product update information" enabled in General settings? A good idea to ensure you are notified about the latest patch updates.

Dave
If you go back to where you were adding your files to the disc, there is a dropdown on the middle right. There you must have selected the image recorder to create a disc image, instead of burn a disc. Try going back and checking.

If the image recorder is the only option available, then it could be you are right that Power2go doesn't recognize your drive after the update. If that's the case thene it's best to contact techical support, since probably a new issue:

https://membership.cyberlink.com/support/service/technical-support.do

Dave
Youcam RX is a version that only came preinstalled on some laptops, it was never for sale on the cyberlink store. FYI, if you bought Youcam on the cyberlin store, you can return it before 30 days.

If you want to replace your background during a live chat, then you need Perfectcam.

https://www.cyberlink.com/products/perfectcam/features_en_US.html

Dave
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With respect, please answer if you know the answer... not, "have you tried switching it off and on again?"



If that is your attitude on a user forum where troubleshooting is the norm, then your best bet is to just contact cyberlink's customer support:

https://membership.cyberlink.com/support/service/technical-support.do

Dave
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