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Quote Good day!
During playback ts-files navigation doesn't work and the player freezes.

PS: After installing the program compatibility mode with Windows 8, navigation through the video file began to work normally. The player doesn't freeze.


So it was a Windows issue that was fixed? Well that's good. Hope this thread can help others.

Dave
Hi,

This error usually happens because a driver or firmware needs to be updated. It has little to do with Power2Go, but rather with Windows or your devices.

Try updating your graphics card drivers, and also your drive firmware. You can see this post for more info:

https://www.fixya.com/support/t11599287-burning_fail_errcode_0xeb020be2

Dave
Hi,

There is no file search on your computer. You can just browse to the file via the My Computer tab on the left side of the window.

https://help.cyberlink.com/stat/help/powerdvd/18/pc-mode/enu/03_01_02_my_computer.htm

Dave
Hi,
This happens because YouTube updates its API key, usually for videos from Vevo, etc. that rely heavily on advertising. You'll have to wait for another update for version 19 to get the new API key.

Dave
There has been an update on this. Simply move the mouse to the left or right side of the window when in full screen mode to hide the playback controls. If you are talking about the OSD, the hotkey is "D".

Updating your GPU driver is always a good idea too.

Dave
No, you can't burn/create Ultra HD Blurays in Power2go or any other CL software. None of the big video editors do, because most people just use video files now I guess.

Dave
You can find the list in the help file here:

https://help.cyberlink.com/stat/help/screenrecorder/4/enu/index.html?04_00_00_vo.html

It accepts all the major formats, including PNG which can contain transparency I am sure. You never specified what format the images you are using, so not sure what the issue would be. Maybe share one of your rejected images by attaching it here if you're okay with that so we can test.

Dave
Quote


No I never said I got it recently. It is a bought version.


Then you simply need to contact CyberLink about your issue. This is a user's forum...no support here:

https://membership.cyberlink.com/support/customer-services.do

I did find this FAQ though: https://www.cyberlink.com/support/faq-content.do?id=6704

Dave
You recently bought PowerDVD 12? Where did you purchase it from? CL doesn't retail sell that version anymore, so you should probably be asking where you got it from.

Dave
No it's not. You can just change the capture resolution. What are you trying to do with YouCam? Record your desktop? If yes, your better bet is Screen Recorder, which provides a lot more customizable features.

Dave
Quote

Thank you for your reply. I have made a slideshow first. How do I burn it to BD from within Mediashow 6.
As soon as I go create movie disk it seperates the videos from the photos.
I have had to resort to getting the MPG file or M2ts file and importi it to Pinnacle 22 and burn from here where it has to re do the video again and takes a lot of time.


I think you misunderstood. I'm saying you have to produce your created slideshow as a video first...and then burn that produced video file to your Blu-ray Disc. MediaShow can't burn the photos and videos together directly...I believe because of a file structure issue on the disc. That's why you need to create the slideshow video separately first.

Dave
I think you need to produce the slideshow video first with your photos and videos, and then burn the slideshow video to the BD afterwards.

Dave
I think you will have to go into each app's settings and set it yourself. I don't think there is a Windows setting that will do this for all third party programs.

Dave
Power2Go 8 came out about 10 years ago I think, so I am not sure it actually supports Windows 10. You should probably contact ASUS and ask them, since that is where you got the software from. It may be a special OEM version that supports Win10:

https://www.asus.com/us/support/FAQ/1011692/

Also, what is your screen resolution. Power2Go 8 probably doesn't support High DPI if that is enabled.

Dave
Hi,

To burn a saved disc image, you need to select Copy Disc > Burn Disc Image.

The default location for the saved disc image is:

C:\Users\Your_Name\Documents\Image.p2i

So check there. Replace "Your_Name" with the Windows user name for your computer.

Dave
We need more info about your setup, so please: https://forum.cyberlink.com/forum/posts/list/79023.page#post_box_324623 as requested.

You should also make sure you submit a tech support ticket.

Dave
Hi,

Just go into Settings > Preferences > Media Library and remove all the folders indicated on the four tabs. If you have any folders selected on these tabs, Powerdvd checks for newly added files every time you launch.

Dave
Well, it is tough to help when you didn't supply any of the requested information. Though what you describe definitely sounds like a GPU issue. Have you updated it recently? I actually got a fresh update on my NVIDIA driver just today.

Dave
Quote Don't know if anyone can help, trying to get a copy of powerdvd13 ultra? Purchased years ago and have product key however after a pc update it is missing from my laptop. Trying to find a copy to reinstall so my 6 year old can use to watch bluray dvds.
Can not contact support as it says I need an SR number but I can not find this as it is no onger on my laptop.

Any ideas


Sounds like you're saying it came with your laptop? You should check the discs that came with the laptop, as there should be a copy in there. If not, contact the laptop manufacturer and ask for a new copy.

That is probably your only avenue, as the other would be CL support, but you said that didn't work.

Dave
So strange. As I mentioned, it is fine on my computer, so try updating your graphics card driver from the manufacturers web site. It is probably an issue with your GPU or Windows install most likely.

Do you get the same problem if you just output the slideshow as an MP4 video file?

If my suggestion doesn't work, you should contact cl customer service.

Dave
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