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Quote The simple answer is that the original format of your clips isn't supported by PD. As you've discovered, using a 3rd party app to convert existing clips and changing the recording settings for new clips are the solutions.

If you'd like ask CL to support the original clip format, you can request that from File > Rate Us & Provide Suggestions. It would help to include a link to a sample clip on Google Drive or OneDrive so they can test it directly.


My apologies. I failed to mentioned I was using the .mov container format (it was a late night when I posted). Seems my PC is not configured for Quicktime (although it is installed). I did an update. Now VLC will play.mov files but PD still cannot. Never mind. I'll just use .Mp4 from now on in camera.
Quote You didn't mention that the original format was MOV, and that's almost certainly not a PD version problem. Instead, your friend's computer is likely configured properly to work with Apple's Quicktime codec while yours likely isn't.

Please see this discussion for more details.


Whoops, yes, I missed out that the original footage was shot in .mov - how do I set up my PC to work with Quicktime? Thanks. Update: I managed to do a Quicktime update. >Mov files play in VLC now but still nothing in PD. Not to worry. I'm quite happy to shoot in .Mp4. Thanks again.
Quote The simple answer is that the original format of your clips isn't supported by PD. As you've discovered, using a 3rd party app to convert existing clips and changing the recording settings for new clips are the solutions.

If you'd like ask CL to support the original clip format, you can request that from File > Rate Us & Provide Suggestions. It would help to include a link to a sample clip on Google Drive or OneDrive so they can test it directly.


PS. I emailed a .mov clip that wouldn't play in PD19 to a friend who has PD18. Yes, you've guessed, it NO PROBLEM and plays perfectly well with the older version of the program.

How annoying and frustrating is that?
Quote The simple answer is that the original format of your clips isn't supported by PD. As you've discovered, using a 3rd party app to convert existing clips and changing the recording settings for new clips are the solutions.

If you'd like ask CL to support the original clip format, you can request that from File > Rate Us & Provide Suggestions. It would help to include a link to a sample clip on Google Drive or OneDrive so they can test it directly.


Many thanks for that - It's what I half suspected although it's a comfort to know there is no fault with either camera or PD. For me the solution is to use the .Mp4 setting - I'm sure the results are identical. Thanks again, your response is much appreciated! Philip.
In PD 19 - Icons in media pool are blank (black) and the audio is a very loud hiss only. Camera is Panasonic CX-1500 shooting UHD 4K 2160 50P "HEVC LongGop 200M" Icon thumbnails show up in Windows 10 Explorer and Video plays in media player and VLC but with no audio at all. Of course everything plays video+audio in the camera and (dare I say it) in Magix. Any help appreciated. Update: I have just altered the file format to .Mp4 and shot a 7 second clip which plays perfectly. I can rescue the .Mov footage by converting it in the other Editing Program and re-importing it into PD. I would however be interested in why this happens. Thanks.
I should have perhaps said "one combined waveform". However on opening the Audio Editor it reveals separate waveforms, one from each mic. which can be edited so I think that solves mt problem. Thanks for coming back. Phil.
Problem: I am using two XLR mono microphones into the two XLR inputs of my Camcorder. The resultant audio file is a single waveform. Is there any way to balance the audio levels from the two microphones in post production? Many thanks.
Quote I doubt 13 exe files, maybe 13 total files. The basic program install is typically 1 exe file and then several (8+ perhaps) rar files that get unzipped and installed as part of that process. You then have separate exe installs for Adorage and Vitascene filters. Depending what they bundled during your purchase, maybe some fonts, sounds,....so on for additional files, usually not exe though.

The email and supplied download links usually show rather clearly the files.

Jeff




I downloaded the program direct from the website without checking the email which had all the links: Here's a copy and paste:


[Download Instruction - PowerDirector Ultimate]
The
download version of CyberLink PowerDirector Ultimate is comprised of
(13) individual .EXE files.
Please install first the PowerDirector Ultimate program file. Once the
main program is installed, you can install the 12 additional Content
Pack files to get all the effects, templates and menus for the program.
Just downloaded and installed PD19 Ultimate. The instructions mention 13 different.exe files, one for the program and the rest being extra Content Packs. I only seem to have ONE .exe file - where do the rest come in? Many thanks!
The only thing I recall that was unusual was that after one of the sessions (not the first) when saving the project the program asked me to give it a new file name, instead of using and updating the previous .pds file already nominated for the project. I gave the project a new name rather than overwrite the old one so now I have two .pds files which should relate to the same project but neither will re-load into the program.
Thank you for coming back and sorry If I appeared short-tempered, it's not like me. I haven't moved the projects - sorry I don't know what relative or absolute pertains to- None of the file names seem to have been changed. I have heard that.pds files can become corrupt so perhaps that happened to me?
RIGHT now I can't reload a project from a couple of days ago. This software is coming off the computer forthwith and I shall never by a CyberLink product AGAIN!!!!!
What no-one??? I should add if I browsed for the files but seem to be only to select individual clips not the whole folder full.
I'm trying to re-open a 2 hour project from a few weeks ago. I get the above error message. I have not moved any files. If I select "Ignore All" the project loads with all the editing except the panels on the timeline are black. Why should this happen?
Quote: The menu system in Powerdirector has for years needed a overhaul or updating.

It is the weakest area of Powerdirector.

Cyberlink does need to program in better error messages and better error detection.

Hi Carl I was going to post another thread about a subsequent problem I've had but thought I'd try here first in case you can pick up on it.

Before all the problems, I originally managed to burn the project to a Pioneer Blu Ray disc,this was in mpeg 2 format 1920x1080 50i. Lovely playback quality until the disc froze up in playing about half way through , also the menu text was too big and overlapped.
This led me to messing with the menu text which messed up the burning process and that is where you came in!!!
.
I used the proper means to adjust the menu text size and followed your advice - trouble was the project grew to 27Gb (for some reason), thus being too big for 25Gb discs.
Back to the drawing board. I used the SVRT button which suggested burning in H264 AVC format which I did. I burned a copy to a folder on the hard drive and then used ImgBurn program to burn a TDK blu ray disc.

So far so good, however the quality of playback is not as good as the very first disc. Static scenes are every bit as good but any movement be it camera or subject is ever so slightly jittery (enough to be irritating) Subject movement also leaves what looks like scan line trails for a fraction of a second.

So here we are again. All I am wanting is quality as good as I get playing the camera direct through the TV.
As a matter of interest my project is 1hr 40 long, however the software seems to think that it's actually just over 2 hours long. The timeline video/audio stops at 1.40 but the rest is made up of blank unused timeline. In the CREATE DISK page that disc production summary bottom left reads 27.6 Gb for the project or toggles to a project length readout of 2 hours.04 mins.
Any help much appreciated.
Quote: Ok, looked at your Dxdiag.txt file (64 bit), I see no problems with your computer system. The only thing I saw was the Intel HD graphics driver may not be the latest.

That would not cause disk burning errors.

Looking at your screen shot of the burning module, your error occurred while trying to create the Menu System for the Disk (less that 21% progress)

You have customized the menu which may be where the incorrect parameter came from.

Try either a default menu or the No Menu option and Burn a folder only, uncheck burn disk.
By burning a folder only, you do not waste disks. (BluRay disks--Ouch)


Sir, I can't thank you enough. On my original disc which I managed to burn successfully, the chapter text had merged together so all I did was separate the text boxes a little. So why this resulted in the burning error is a mystery (at least to me!). Makes me wonder why the clever people who design the software can't come up with warning messages such as " you have messed about with the menu text, so I'm not going to burn your disc", rather than these cryptic error messages which mean nothing to your average Joe, or Phil.
As I type the blu ray disc seems to be burning OK. I'll be even more delighted if the playback problem has gone too!

Hopefully all will be well - watch this space - but meanwhile heartfelt thanks! Kind regards, Phil.
Quote: Lets start with diagnostics of your computer.

Part A and Part B (Click Link below)
http://forum.cyberlink.com/forum/posts/list/24771.page


Thank you for responding here's the best I can do inc. attachments:

1. Which operating system do you use, W8, W7, Vista, XP? Windows 7 Home premium 64
2. Which version of PD, See Part A below 11 Ultimate
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!) Please see Original Post
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment. Select "Post Reply > Attachments"
Files are .mts (AVCHD?), sorry that's all I know

5. A detailed step by step description of the problem. See Part D below.
Please see original post
6. What anti-virus solution is installed on your PC?
AVAST free Edn
7. What codec packs installed if any?
Sorry don't know - I did once install a codec for viewing Nikon RAW files
8. What other video editing programs are installed - just in case there is a software conflict?
None
9. What burning software is installed on your PC?
Nero
10. What type of blank disk was used, if you have a burning create issue (give the error code if any)?
TDK BD-R, however I cannot burn to hard drive either, same error message - see original post for error code.

11. What background processes / programs are running (especially important for problems with the burning) on your system? Ctrl+Alt+Delete will bring up Task manager and it'll list all applications running.

NONE

12. Provide the dxdiag log file as an attachment, see [bPart B below. This is essential information and should be provide when you need help from members.[/b]

Attached

13. Supply a screenshot of the Edit Workspace, full screen image to show us what you're doing and the image also gives us vital data. See Part E & F below.

Attached
.... followed by "the parameter incorrect". I receive this error message when trying to burn either to blu ray disc or to folder. Previously I burnt my first blu ray disc (Pioneer brand) without any "apparent" problems from this project but it turned out that the disc froze half way through when played in the bluray player so I was trying another brand of disc (TDK).

Now I cannot get anywhere without the error message. OS is Windows 7 Home Premium (64 bit). PowerDirector 11 version 11.0.0.3026
I am not very PC savvy but I am desperate for help to save the hours I have put into editing this project. I did download and install the latest patch so I assume I'm up to date but this has made no difference.

Any help appreciated.
Thanks Kevin and Steve, and thanks for the welcome to the forum. At least I know I am not missing anything. It seems PD (in keeping with other software) can do wonderful things that we'll maybe never need but leaves out something so obvious and fundamental.
meanwhile it's back to doing each clip individually, yawn.....
I only have one audio track to each video clip so there are no multiple tracks to mix. What I want to do is select several clips and alter the audio track level of all of them at the same time to the same level.
With the mixing room open
If I shift click and select, say four clips, and lower the audio with the mixer controls only the FIRST clip is altered, and, as you say if the play point is at the start of the clip the whole clip level is altered, but only the one clip. I have to repeat the process with every subsequent clip. I was looking at a Magix program yesterday. Merely selecting several clips it was possible to lower the audio by simply dragging down the level which affected ALL the (selected) tracks, which is what I want to do in PD.
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