Thank you for responding here's the best I can do inc. attachments:
1. Which operating system do you use, W8, W7, Vista, XP?
Windows 7 Home premium 64
2. Which version of PD, See Part A below 11 Ultimate
3. Which SR number (available in the "About" box of PD and is NOT the CD-Key!) Please see Original Post
4. What kind of video source material used (codec / container), extension? We often ask for a 5 to 10 second sample , please provide one as an attachment. Select "Post Reply > Attachments"
Files are .mts (AVCHD?), sorry that's all I know
5. A detailed step by step description of the problem. See Part D below.
Please see original post
6. What anti-virus solution is installed on your PC?
AVAST free Edn
7. What codec packs installed if any?
Sorry don't know - I did once install a codec for viewing Nikon RAW files
8. What other video editing programs are installed - just in case there is a software conflict?
None
9. What burning software is installed on your PC?
Nero
10. What type of blank disk was used, if you have a burning create issue (give the error code if any)?
TDK BD-R, however I cannot burn to hard drive either, same error message - see original post for error code.
11. What background processes / programs are running (especially important for problems with the burning) on your system? Ctrl+Alt+Delete will bring up Task manager and it'll list all applications running.
NONE
12. Provide the dxdiag log file as an attachment, see [bPart B below. This is essential information and should be provide when you need help from members.[/b]
Attached
13. Supply a screenshot of the Edit Workspace, full screen image to show us what you're doing and the image also gives us vital data. See Part E & F below.
Attached
Filename |
Philm5dDxDiag.txt |
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Description |
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Filesize |
37 Kbytes
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Downloaded: |
306 time(s) |
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Filename |
Untitled-1.jpg |
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Description |
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Filesize |
178 Kbytes
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Downloaded: |
101 time(s) |
Filename |
Philm5d 2 DxDiag.txt |
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Description |
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Filesize |
37 Kbytes
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Downloaded: |
317 time(s) |