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rejonzin:

Good luck. Cyberlink is very good at helping their customers if they can prove that they did purchase the software.

A good, recent system image (backup) is an important computer security consideration. I create full system images my computers weekly, and copy those images to an external drive as well, from my internal dedicated backup drive. Nothing "forgets" faster than a computer, so having multiple system image backups is a good habit to get into, and it will save you grief down the road, as you have found out, unfortunately, the hard way.

Have a great day.

Regards,
-Phil
rejonzin:

You will have to contact Cyberlink Support to obtain a download link. You will have to be able to provide proof that you are the licenced owner of PD17. Many of us here keep copies of our installer files on external media, along with the licence keys, so that when we move to a new computer or should there be a hardware failure or software corruption, we can reinstall our licenced products.

Good luck and have a great day.

Regards,
-Phil
QC2.0:

Thank you for enlightening me on the Cyberlink upgrade licencing system. That is good news. I was not aware that they too, like Corel, will permit an upgrade install in the absence of a previously-installed version, with only a qualifying previous version licence key. That is so much simpler for the honest Cyberlink customer.

Have a great weekend.

Regards,
-Phil
prevaljo:

I am really glad to learn that Cyberlink has dealt with your situation in such a positive manner. Good for Cyberlink!

I had to replace my computer in October, but I elected to simply purchase a full version of PDVD19, even though I did have the installer files for PD17 and my licence key.

Interestingly, Corel Corporation, owner of WordPerfect Office (WPO), does not require a qualifying earlier version of their office suite to be installed before doing an upgrade to their current version (X9). If the WPO upgrade does not detect an earlier version of their software installed on the new computer, it requests only the entry of a licence key from a qualifying previous version. This saves the hassle of dealing with their Tech Support personnel for those of us who do not pirate software.

DISCLAIMER: I am not affiliated with Corel Corporation in any way. I just mention their upgrade licencing practice because I found it so simple and reasonable for the honest end user.

Glad that Cyberlink was able to resolve your issue. Have a great day.

Regards,
-Phil
ssewb:

I am presuming that you are trying to use PD to capture your VHS video. I have never had any success with that approach. I purchased a software package with a converter "dongle" for under $100.00 and have converted hundreds of VHS tapes over the years without a hiccup, and some of them were pretty "noisy" tapes: very old. The quality has been quite acceptable. If you want the best quality, then follow Barry's advice.

The software and dongle capture the VHS as an .mpg file, and you can then import that captured .mpg file into PD and edit away.

Forum policy prohibits me from posting the name of the product, but if you want to know more, please send me a Private Message.

Have a great day and good luck.

Regards,
-Phil
Farmeral:

You are most welcome. Enjoy PowerDVD 19.

Have a great day.

Regards,
-Phil
Farmeral:

If you purchase a new full version of the software (not upgrade), then no previous "qualifying" version of the software has to be installed on your computer. That is the more expensive option (about $25 more), compared to upgrading, but you "own", subject to the EULA, the new version of the software outright, and if you want, and you have a previous new version, you can install that older version on another computer after uninstalling from the other computer.

Normally, you can only take advantage of "upgrading" if your current version is only two or three versions old. Beyond that, you have to purchase a new, full version of the software.

Since you indicate that you don't want to be bothered with installing a previous "qualifying" version of the software, paying the full purchase price would be the way to go. There is a "Black Friday" deal on now for PowerDVD19; see this link. The full version is only $59.99, which is a 40% discount.

I just purchased a new computer and my old version of PowerDVD was too old to qualify for an "upgrade", so I just purchased the full version, not upgrade version, of PowerDVD19.

I hope that this helps. Have a great day.

Regards,
-Phil
Just an update. I logged in today and all was current and correct. That has happened multiple times previously that my unread listing would suddenly be correct, and it would start to malfunction again, but I guess somebody or some gremlin did something over the weekend ... ?

I hope they keep doing it!

Have a great day,

Regards,
-Phil
This issue is still not resolved, at least for me. I am clearing my Google Chrome cache daily before visiting the Forums here. Since I last posted, the list of so-called "unread" messages is increasing daily. I have read the messages listed as unread and lists are growing long.

Thank you and have a great day.

Regards,
-Phil
Sorry to report that I am still having this issue. I clear my Chrome cache before logging into the PD Forums daily. The problem seems to be very random. Some days, everything is marked read that should be, but today when I went, particularly to the PD17 Forum (the busiest), there were posts from several days ago that I had read, that were marked as unread.

So it would appear that the gremlin is still at work, when it is in the mood!

Have a great day.

Regards,
-Phil
Just an update. So far the issue seems to have been resolved. I will keep monitoring to see if it recurs.

Thank you and have a great day.

Regards,
-Phil
Thank you for your efforts to resolve the issue. I have cleaned my Chrome browser cache and will continue to check to see if my read posts are "remembered".

Thank you and have a great day.

Regards,
-Phil
Just an update. I am still having the problem of the Forums not remembering posts that I have read.

Thank you and have a great weekend.

Regards,
-Phil
Today when I logged in, the Forums "remembered" what I had previously marked as read. This seems to be an erratic bug.

Just an update.

Thank you and have a great day.

Regards,
-Phil
The problem seemed to be resolved for a few days, but now it is recurring and my list of unread topics in the Forums is growing daily.

Good luck in tracking down this bug.

Thank you and have a great day.

Regards,
-Phil
Thank you for looking into this matter. Again today, when I logged in, this Forum indicated no unread responses in this Forum, but I had not yet read your post (the most recent in this Forum). The PD17 Forum is still indicating unread messages that I have "read" by marking "all as read".

The situation is greatly improved since I first reported the issue in this Topic, but there is obviously an erratic "gremlin" at work on these Forums.

Happy hunting. Thank you and have a great day.

Regards,
-Phil
OK, this is getting strange. I just logged in today, and the Forum "memory" of what I have read in other Forums here is just fine since yesterday, EXCEPT, it did not show the unread posts for this topic in this Forum ... ? It showed this Forum as read.

I have not done any updates, program installs, or cleaned out any cookies/caches.

I think that there might be, or there might have been, a cyber-Forum gremlin at work ...

I will continue to monitor the situation, which is no issue for me, since I come here every day anyways.

Thank you all for your very prompt suggestions and feedback.

Have a great day.

Regards,
-Phil
In the last week, the Forums are not "remembering" which posts that I have previously read; consequently, the unread posts listings are growing very long. I am logged in as garioch7. I have never encountered this issue before in the many years that I have been a member here and have visited daily.

Running Windows 10 Pro x64 (Build 1803 - fully patched). Browser is the current version of Google Chrome.

There was a previous issue with my Bitdefender 2019 Total Security stopping me from accessing this website, but that was resolved about a month ago. Not sure if that might be the cause.

Would you be so kind as to check at your end and make sure that my account is OK?

If my account is OK, then I will have to try to figure out what software on my computer is messing with the "memory" of what I have read on your Forums.

Thank you and have a great day.

Regards,
-Phil
Just an update. I booted into Safe Mode with Networking and was able to successfully download the patch file. Then I booted back into Normal Mode and successfully installed the patch.

I can only conclude that Bitdefender was blocking the download, even though I had turned off the Protection modules. There were no notifications from Bitdefender.

This might help others who encounter a similar issue.

Have a great day.

Regards,
-Phil
I have tried downloading the latest patch for PDVD17. The Cyberlink Downloader.exe downloads successfully, but it then reports that there are Internet or Firewall problems once it is launched, after about 20 seconds, and it doesn't download even one byte of the patch. There are no Internet issues.

Running Windows 10 Pro x64, Build 1803 on an i7 CPU computer, 16 GB RAM and 1 TB SSD with 860 GB free space.
Bitdefender Total Security 2019 (Have disabled that without success, including the Firewall)
Malwarebytes Premium 3.7.1 (also tried disabling that without sucess)

Does anyone have any ideas, other than find another computer to download the patch?

Thank you and have a great day.

Regards,
-Phil
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