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Just an update. I booted into Safe Mode with Networking and was able to successfully download the patch file. Then I booted back into Normal Mode and successfully installed the patch.

I can only conclude that Bitdefender was blocking the download, even though I had turned off the Protection modules. There were no notifications from Bitdefender.

This might help others who encounter a similar issue.

Have a great day.

Regards,
-Phil
I have tried downloading the latest patch for PDVD17. The Cyberlink Downloader.exe downloads successfully, but it then reports that there are Internet or Firewall problems once it is launched, after about 20 seconds, and it doesn't download even one byte of the patch. There are no Internet issues.

Running Windows 10 Pro x64, Build 1803 on an i7 CPU computer, 16 GB RAM and 1 TB SSD with 860 GB free space.
Bitdefender Total Security 2019 (Have disabled that without success, including the Firewall)
Malwarebytes Premium 3.7.1 (also tried disabling that without sucess)

Does anyone have any ideas, other than find another computer to download the patch?

Thank you and have a great day.

Regards,
-Phil
poordom:

Welcome to the Cyberlink Forums. I too am still using PD14, though I started using PD with Version 9. I never had much success with the PD "Capture" function when trying to capture VHS or Hi8 video.

Instead, I use another product and converter to download my VHS and Hi8 video as .mpeg2 files, which I then import into the version of PD that I am using for editing and burning.

Because the product and "dongle" includes rudimentary video editing capabilities, it is a "competing" product and therefore I am not permitted to name it here in the Cyberlink Forums, by virtue of the Forum rules here.

If you wish, you can send me a private message and I will pass on the details of what I have been using very successfully now for years.

I hope this helps. Have a great day.

Regards,
-Phil
JOHNinTexas:

Very strange indeed! I am out of ideas. If you had a bad batch of Verbatim BDs, then they should not play in anything, BUT different drives/players do have different "tolerance levels" when handling errors.

Perhaps someone else more knowledgeable here on the Forums has an idea. There is a wealth of expertise here, even though we are all volunteers.

Sorry that I can't be of more help. Have a great day.

Regards,
-Phil
JOHNinTexas:

Thank you for your reply. Yes, burning speed does make a HUGE difference. I always burn at least 50 percent slower than the rated write speed of the Verbatim BD disks that I use. You get much better results and avoid burn errors.

Have a great day.

Regards,
-Phil
JOHNinTexas:

Welcome to the Cyberlink Forums. I am not sure of your level of expertise, so please do not be offended if you already know what I am about to tell you.

Blu-ray disks are entirely different beasts from DVD disks. You can search both with Google.

If your computer has, which I presume it does, an LG BD writer/reader optical device, and you burned a BD disk, then, of course, your LG optical drive can read the Blu-ray disk that it burned.

If your Sony DVD players are really DVD players, and not BD players, then they will not be able to read any Blu-ray disk. Standard DVD players cannot even read AVCHD disks that are burned to actual DVD disks and not to Blu-ray disks.

If this is not issue, please let us know, and the volunteers here, who are very knowledgeable (I don't include myself in that group) will work with you to find a solution, if one can be found. I have owned many a Sony device, including multiple DVD and BD players, but I have found them to be very "fussy" about reading non-commercial Blu-ray disks. It is hit and miss. I have replaced my Sony gear with Samsung equipment, which I have found to be very good (I am not affiliated with Samsung in any way, by the way).

I hope this helps. Have a great day.

Regards,
-Phil
Patrick123123123:


Welcome to the Cyberlink Forums. You will have to contact Cyberlink, with proof of purchase. They should be able to provide you with download links. Once you have downloaded all of the installation files, save them to backup media, so that if you ever have to reinstall again, you will have the installer files. That is what many of us here do.

I hope this helps. Have a great day.

Regards,
-Phil
tonyrl50:

Welcome to the Cyberlink Forums. You will have to contact Cyberlink Tech Support, with proof of purchase and they will provide you with another download link.

It is recommended that when you download the various installation files, that you back up the installation files to a DVD or other media, so that in the event that you do have computer issues, you can easily reinstall the program yourself.

I hope this helps. Good luck, and have a great day.

Regards,
-Phil
You are welcome, Jack. Glad that I could help out a fellow PD video editor! Happy Editing!

Have a great day.

Regards,
-Phil
AVCHD disks can only be played on BD optical drives or players, and not all BD players recognize the AVCHD format. The AVCHD files are burned to DVDs usually, but they can't be "read" by DVD players and DVD optical drives. See this link for more information.

I hope this helps and don't feel badly. A lot of us had to learn the "hard way."

Have a great day.

Regards,
-Phil
Johnny5:

Thank you for the update. You are most welcome for my assistance. And yes, I too prefer PowerDVD.

Have a great day.

Regards,
-Phil
Johnny5:

There are free DVD player software programs available. Forum regulations prohibit me from mentioning specific competing products in posts on this Forum.

If you do a Google search, you will get results like this:

https://www.winxdvd.com/windows-10/top-dvd-players-for-windows-10.htm

I do have a paid version of PowerDVD17, but I also use "2." on that search list, as an alternate, because it can play some strange formats; however, it lacks many of the fine features of PowerDVD.

I hope this helps. Have a great day.

Regards,
-Phil
Johnny5:

Power2Go is a CD/DVD/BD burning application, not a CD/DVD/BD media player.

Cyberlink does have a media player: PowerDVD.

I hope this helps. Have a great day.

Regards,
-Phil
Cynthia12:

Welcome to the PowerDirector 16 Forum. You mention PowerDVD16, but that is an older version of their media player. If you want to create video content, then PowerDirector 16 is the program that you want.

Pinned to this Forum is a listing of Tutorials: see this link. I particularly recommend the PDToots tutorials. They are very well done and cover a wide gamut of common, and not-so-common, video editing questions.

Good luck and have fun. If you have questions and can't find the answers in the Help files or Tutorials, there are some very knowledgeable volunteers here on the Forum, who will be happy to assist you.

Regards,
-Phil
Morten Kalland:

I have never had much success with PD capturing my Hi8 and VHS video. I use a different product, and software, to capture the video as .mpeg2, which I then import into PD and can edit very successfully. The product has never complained about video noise being copyright protection, and I have captured some truly terrible VHS tape for friends and family.

Forum rules prohibit me from mentioning the product, and software because it might be construed as "competing" software, since it does include limited editing capabilities. I only use it for the video capture because PD is a far more powerful video editor. If you want more information, please send me a Private Message, and I will tell you what I have been using for years and has succcessfully captured the video from hundreds of tapes, both VHS and Hi8.

I hope this helps. Have a great day.

Regards,
-Phil
RonnieDP:

I can't speak to PD11, but PD 16 is supposed to directly support the import of DV-AVI files. See specs here, second from the bottom of the list of supported formats (Format and Device Support). You should be able to connect your camera to your computer and directly copy the DV-AVI files to a folder on your hard drive, and then import the DV-AVI files into PD from there, at least with PD16. It is best not to "capture" video, if you can import it directly, as there is no quality loss, which can occur during the "capture" process.

I would recommend that you check the PD11 help files or "google" the specs for PD11.

I hope that this helps. Have a great day.

Regards,
-Phil
RonnieDP:

I am guessing that you are trying to capture Sony Hi8 digital camcorder video. If that is not the case, ignore the rest of the message and please report back because if your video files are already in a digital format, like .m2ts or .vob, you can just import those files directly into the PD media library and proceed to edit them.

I have never had much success with PD capturing my Hi8 and VHS video. I use a different product, and software, to capture that video as .mpeg2, which I then import into PD and can edit very successfully.

Forum rules prohibit me from mentioning the product, and software because it might be construed as "competing" software, since it does include limited editing capabilities. I only use it for the video capture because PD is a far more powerful video editor. If you want more information, please send me a Private Message, and I will tell you what I have been using for years and has succcessfully captured the video from hundreds of tapes, both VHS and Hi8.

I hope this helps. Have a great day.

Regards,
-Phil
Photoman777:

I am guessing that there is probably some incompatability between P2G9 and the latest build of Windows 10 (1803). P2G is up to Version 12 now. When I upgraded to Windows 10 almost two years ago, I had to update a lot of my Cyberlink software because it was not compatible with Windows 10. P2G9 is getting long in the tooth, I am guessing about three years old now ...

It also might be an issue with the optical drive itself. Can you burn files using Windows 10 to optical media (CD, DVD)? If so, then the drive is not at fault. Cyberlink does have a 30-day money back guarantee, so if you were to upgrade to P2G12 and it did not resolve your problems, you could uninstall the product and request a refund.

I hope this helps. Have a great day.

Regards,
-Phil
Lady Fitzgerald:

PowerDVD17 just creates links to the media that it catalogues. It does not make copies of the media.

I hope this helps. Have a great day.

Regards,
-Phil
phanhuyen:

Welcome to the Cyberlink Forums.

My recommendation is to contact the company that manufactured your video grabber. See this link.

They may be able to provide with a download link for the installation software. If not, I would take advantage of their guarantee and return the product for a refund. There are other products that do provide software download links.

I hope this helps. Please let us know how you make out.

Have a great day.

Regards,
-Phil
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