PowerDVD 19 - Network issue

LordRussell

Newbie Joined: Feb 03, 2020 19:49 Messages: 2 Offline

Solved by

Feb 03, 2020 20:01

Even though I have the basic version of 19, after the load screen appears to select either the PC or TV experience the program stops & then posts a "network connection is inactive" window.

My internet connection is completely fine. I'm typing this post on the computer its supposed to use, so this is obviously not the problem.

All my othr programs are accessing the net with absolutely no difficulty. I'm frustated with this issue. I have also downloaded what the site considers to be a patch to no avail.

Anybody got any ideas what this is?

I've also done the Google chase & that was no help either. Apparently this particular forum doesn't have anything either. Or I'm too idiotic to do a proper search.

Thanks for any help I can get.

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Feb 03, 2020 22:49

Hi,

A screenshot of the error message (including the program) would help a lot for sure. Never heard of that message before. Are you using PowerDVD Live? Trying to access the Devices and Home Network tab?

Dave

garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Feb 04, 2020 07:03

LordRussell:

You should check your firewall to ensure that it is allowing PDVD19 to access the Internet. That might be the problem.

I hope this helps. Have a great day.

Regards,
-Phil Windows 10 Pro x64
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LordRussell

Newbie Joined: Feb 03, 2020 19:49 Messages: 2 Offline

Feb 13, 2020 20:16

Quote Hi,

A screenshot of the error message (including the program) would help a lot for sure. Never heard of that message before. Are you using PowerDVD Live? Trying to access the Devices and Home Network tab?

Dave

Thanks for helping me so far. Attached is two photos showing the primary screen & the error message recieved after selecting the TV experience (although, it has the same reply with the PC selection as well).

I've even tried this by disabling ZoneAlarm, but I have already accepted program privalage when ZoneAlarm asks.

I'm afraid I'll have to plead ignorance on which program you are asking about (unless this is answered by the primary photo supplied).

Thanks again for all your help.


Filename	initial screen.png	Download
Description	Initial screen upon exicution
Filesize	1138 Kbytes
Downloaded:	6 time(s)


Filename	Error window.png	Download
Description	Error after selecting either option
Filesize	133 Kbytes
Downloaded:	6 time(s)

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Feb 13, 2020 21:12

Thanks for the screenshots. Are you using PowerDVD Live version, i.e. the subscription?

Dave

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Feb 14, 2020 01:04

Certain security programs have background blocking processes even though you have allowed the access on the permission dialog.

Temporarily unisntall ZoneAlarm competely (but not just disabled the protection or add powerdvd to exclusion list), then reboot Windows.

Check if you can launch powerdvd normally without ZoneAlarm installed.

If it resolved after ZoneAlarm removal, it should be a ZoneAlarm blocking issue.