Hi,
Each supplier will, no doubt, have their own reasons for choosing their preferred method of securing their software distribution, perhaps bandwidth, perhaps server configuration or just cost?
CL currently use a time limited download link, rather than an account based download.
Whichever case, many experienced users take to storing their downloaded installation files somewhere secure, on or off site, so that they are availble under their own control. Even account based remote storage can suffer glitches from time to time!!
If you raise the issue with Customer Support, giving all the purchase details etc. then once they can valiadate your purchase they should be able to provide you with a new download link so that you can access all the installation files.
Cheers
PowerDirector Moderator
For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do