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Glad you finally got it solved. That also explains why a later version worked.
It's been a good while, but somehow when I upgraded to PowerDVD 17 it solved the problem.
Quote This is not 1990.

Drag and drop is not a fix at all. I use an application that refrences .ifo for playback and such it no longer works. My video library is large and I have no desire to search by folder and drag drop. I will continue to use 16 instead.

Also playing the ifo has worked perfectly fine and it is how dvds work. It causes no issue what so ever. In fact it can't can't cause the .ifo file is disk information telling the drive what is on the disk.

To put it simply the feature needs to be restored.




I agree it was much easier to just double-click the .IFO file. Maybe they will take your suggestion and restore the functionality.
Quote
Quote I upgraded PowerDVD 14 to PowerDVD 17 last night. The upgrade left both versions intact. I have some video files saved to my harddrive that I normally start playing by double-clicking on the VIDEO_TS.IFO file. PowerDVD 14 will still open and start playing the video, but PowerDVD 17 does nothing. Even if I right-click and select "open with PowerDVD 17", it will not open and start playing the video. No error message, just nothing happens. PowerDVD 17 will play DVD/BDs inserted in the optical drive.

Any thoughts on what could be wrong? Some sort of conflict during the upgrade?


New PowerDVD version places the disc folder playback entry on the playback control bar (at the bottom of movie disc playback page).
No longer support to launch IFO file solely to open disc folder playback.

You can find a folder icon button there to play your disc folder.

---The above information is from CyberLink support---


I think the IFO file is video disc info file for disc folder playback and identification.

If it is solely stored at any folder or the folder is not a complete video disc folder, your double-clicking launching would cause more compatibility or disc folder recognition problems for a player.






Thanks for the reply. i figured it out. If you drag the entire video_ts folder into PowerDVD 17 it will start playback.

I hadn't realized you could no longer start playback by merely clicking on the .IFO file as before.
I upgraded PowerDVD 14 to PowerDVD 17 last night. The upgrade left both versions intact. I have some video files saved to my harddrive that I normally start playing by double-clicking on the VIDEO_TS.IFO file. PowerDVD 14 will still open and start playing the video, but PowerDVD 17 does nothing. Even if I right-click and select "open with PowerDVD 17", it will not open and start playing the video. No error message, just nothing happens. PowerDVD 17 will play DVD/BDs inserted in the optical drive.

Any thoughts on what could be wrong? Some sort of conflict during the upgrade?
Quote Hi robbie1,

Please delete the cache data under: C:\Users\(USER_NAME)\AppData\Local\CyberLink

You should make hidden files and folders visible first.

Greetings

Hicham




Thanks, but I tried that and it didn't make any difference. I opened a ticket with support and they had me download and install it again, deleting all the old folders before I did. The new Ultra 14 they supplied does the same thing. I just cleared the appdata cache again and still no luck. I don't see how it could be a firewall or router issue as I have other programs on my computer that can access databases of movies, music etc. like IMDB, gracenote, etc. I've run scandisc, full antivirus scans including one with Malwarebytes and nothing turns up. I'm wondering if there is a process I might have accidentally stopped that cyberlink needs to access the movie info? The fact that two different versions of PowerDVD are doing it on two different computers has me mystified. Both versions are legitimate, paid versions and I furnished tech support the receipt information. It's not a huge deal as I can still use the software to watch movies. If anything else comes to mind, please let me know.
I use PowerDVD 14 one one desktop PC and PowerDVD 13 on a laptop. Both in the last couple of days cannot access the 'Movie Information Service". I get a "navigation error-retry" message and to "check your internet connection". I recently installed a new router, but my internet connection is fine. The desktop PC is wired and the laptop wireless. Both have an internet connection.

Is this movie service offline or is there a problem on my end?
I have PowerDVD Ultra Build 4704.58. Sometimes, when inserting a regular DVD, it will play a few seconds of the movie, then stop at the "resume"/"restart" screen. If I click on "resume", it will resume playing. Other media players on the same computer, i.e., WMP, VLC, etc. will play the same disc with no problem and/or stopping. After many months of no issues, it had started doing the same to my PowerDVD Ultra 13 program which I upgraded thinking it would solve the issue. I tried a different DVD reader/burner on the same computer and it still does it. Also, if I click on the "next" scroll button, sometimes it will cause PowerDVD to stop as well and other times it will advance the chapter as expected. Any ideas?
I finally got mine yesterday. Try sending them another message referencing the original CS#.
I purcahsed 2 copies of PowerDVD 9 within 30 days of the version 10 release date. I was promised TWO PowerDVD 10 axctivation keys an d upgrade links which were never sent.

WHAT DO I DO NOW?

ear Robert,

Thank you for contacting CyberLink Technical Support.

I understand your concern related to free upgrade to PowerDVD 10 software.

In regards to your concern, I want to inform you that our sales team offer a free upgrade to PowerDVD 10, as you have bought the PowerDVD 9 within 30 days prior to the launch of PowerDVD 10 software on March 17' 2010.

Our sales team will send you the the PowerDVD 10 Ultra (free upgrade PowerDVD 9 to PowerDVD 10) with the activation code by end of April' 2010.

If you will not receive the software by the end of April' 2010, then you can contact us back.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

http://www.CyberLink.com/english/cs/support/form/index.jsp
Thanks David and I'll check that out. It's most likely windows 7 related as you suggest.
I recently upgraded to PowerDVD 9 Ultra (build 252 from Power DVD 8.
Now, when I insert a regular DVD into my DVD drive, PowerDVD opens and then immediately minimizes as an icon to the taskbar. I can click on the icon and then it will open normally on the screen, but I never have had this happen before. Any ideas? I'm running Windows 7 64 Professional. PowerDVD 9 is latest patch to 2528 and java is up to date.
Guys, I couldn't agree more. Competitor's products have had no trouble at all with this disc. I would open a ticket and ask for either a working patch or a refund. Even if they were to fix the problem today, I am so turned off by their response (or lack of one) that I never plan to buy another Cyberlink product.
I'm not sure about the keyboard shortcuts, but you may be able to give them a call. I think they have an online chat system too.

You might also look at Arcsoft's TMT3.

http://www.arcsoft.com/estore/software_title.asp?ProductCode=TMT3P

Even if the trials are for the regular version, that might give you an idea about the shortcuts. I doubt if the pro version would remove any features.
Try Corel WinDVD 2010 Pro. It's a great program, will play anything out there and they regularly provide updates. They also answer support requests in a timely manner.

http://www.corel.com/servlet/Satellite/us/en/Product/1189528458632#versionTabview=tab1&tabview=tab0
When does Cyberlink plan to patch versions 7 and 8 so users can view 2012 Blu-Ray? Version 9 has been patched to build 2528 which fixes the issue, but nothing has been done for version 7 and 8 users.
Well, at least you now have a good settop player. I think most new releases will continue to play using your version 7 software. I have read on other forums where it is thought that it's a problem with the Sony disc itself.
Rick,
I've never seen this, but go ahead and open a support ticket with Cyberlink and tell them you have the OEM version. Leave the serial#/key blank if you don't know it.
They should respond within a couple of business days and may ask for more information.It's worth a try.
I agree 100% and their silence on this issue is inexcusable.
John,
I was running AnyDVD HD latest version on my PCs, so simply adding or updating it will probably not solve the 2012 problem. I also doubt if it is a firmware issue, because all my drives had the latest firmware and other players (such as Corel WinDVD 2010 Pro) will play this movie. I'm just kind of puzzled why Cyberlink hasn't issued an update to patch the older versions of PowerDVD, especially version 8.
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