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Hello,
Can you try uninstalling and then reinstaling PowerDVD 21 again? This time, do not import your previous settings from the previous version, i.e. do a clean install. See if that makes a difference.
Cheers
PowerDVD Moderator
I will do so, but one thing interesting I found out yesterday. I have 2 other PCs (laptops) running Windows 10 home and Pro. One has PowerDVD 14 and the other, PowerDVD17. Neither one can get images to appear for movies/TV in PC mode. They both worked fine a couple of weeks ago. Also, I found if I go to the Moovielive.com website, the images on their website do not show up using any browser on any computer I have. It's got to be a problem on their end. I even did a repair reinstall of Windows 10 on my desktop PC and the problem still persists. I checked my Windows firewall settings and all Cyberlink services have inbound/outbound permissions.
I'm wondering if a recent Windows update could have broken something? On one of the other laptops that I checked yesterday, a brief message appeared that said "A windows update has changed settings in the registry, Cyberlink needs administrator permission to make corrections". This is very odd indeed.
Are you able to see images on your personal copy of PowerDVD? Could you please check the moovielive.com website to see if you can see images there? Thanks and I'll report back.