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I think there are only few legtimately licensed software player on the market currently.
I'm wondering which BD software player you are refering to.
Those popular "free or freemium" BD players have controversial BD license, and probably use decryption way to break protection.
Then, all the protected video or audio will be output freely after cracking.
(It is not a legitmate way at intellectual property protection wise.)
https://en.wikipedia.org/wiki/Blu-ray_ripper
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I agree that NVIDIA GPU is very powerful and compatible with various video technologies than Intel GPU (sure, it supports netflix 4k content.). But, unfortunately it does not have the compatibility for 4K BD so far.
What kind of compatibility do you mean? The required video profiles are supported. All the fuzz is about DRM and this is not up Cyberlink to define what required, but up to (industry) standards and of course the content owners.
Both Netflix and Cyberlink use Microsoft Play Ready for DRM and the industry (=studios) behind UHD streaming and UHD discs is also the same. So why can Netflix send UHD video via NVidia and Cyberlink can't? Because Cyberlink hasn't implemented it.
Don't get fooled by Cyberlink blaming Nvidia or BD forum to cover their own shortcomings.
Same DRM?
Least but not the last, there is one explicit difference "AACS2" on Ultra HD Blu-ray movie disc that online streaming video does not have it.
https://en.wikipedia.org/wiki/Ultra_HD_Blu-ray
Netflix sent video via NVIDIA?
Don't you see NVIDIA announce the news actively saying NVIDIA supports Netflix (NVIDIA -> Netflix) after certain version of driver?
http://nvidia.custhelp.com/app/answers/detail/a_id/4583/~/4k-uhd-netflix-content-on-nvidia-gpus
I'm not "blaming" anyone, but discuss the topic on the fact.
The "compatibility" requires all the participants (hardware and software) to collaborate.
We can pay more than $300 to buy a powerful GPU, but ask a less than $100 software player to have all of compatibilities?
Which company is the one who wants to support UHDBD the most on various hardware? It's all regarding doing business.
Think about it.
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If you want to use a dedicated graphics card, you must wait until Nvidia or AMD releases UHD BD compatible drivers for their products.
There are UHD playback certified drivers from Nvidia for some time already. It seems they are good enought for Netflix UHD (which also required full end-to-end DRM through HDCP and Microsofts Play Ready 3.0).
4K UHD network streaming and 4K BD movie disc playback are not on the same page.
I agree that NVIDIA GPU is very powerful and compatible with various video technologies than Intel GPU (sure, it supports netflix 4k content.). But, unfortunately it does not have the compatibility for 4K BD so far.
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You can try removing all the above "quote" content in the reply, and post the reply again.
Does your problem reoslve after updating BIOS?
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I can play my H.264 even H.265 MKV videos normally using Intel GPU on powerdvd 17.
(including both 1080p and 4K video)
No stuttering.
You have reinstalled Windows completely but still have this issue?
Do you install any other video/audio tools simultaneously?
Does the issue still happen if your Windows is completely fresh one that only installed hardware drivers?
If not, try to sort out if there are any other software has unknown conflict.
Except the above suggestion, I saw that you gathered several online discussion that some other users had similar symptom.
It's for sure that they have different hardware and software combinations from yours, and some of them were not playing video file but BD disc.
I can understand you are quite upset that your powerdvd 17 has the issue on your pc.
But, it's a way trying to "promote" your issue as it is a very critical and ubiquitous one and cyberlink doesn't care about it. Does cyberlink not assist you after you contacted them?
It might fuzz your initial request (resolve the stuttering playback) as it's not all other users' problem.
Happy new year, and wish you can find the exact factor that cause the problem soon.
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I'm having trouble finding the setting to route the audio to a different sound card than the default. My default sound card is not the one used for Movie audio playback.
Despite having no file types associated with PowerDVD it automatically opens whenever a video disc is inserted into a drive, and it's getting quite annoying. Again, I can't seem to locate the setting for this.
Any help would be appreciated.
Per my personal experience, if both of your audio devices have the same interface (e.g. PCI sound blaster) that installed on PC, and both card applied 3.5mm jack cable to connect with audio speakers, you cannot switch audio device output in powerdvd, but need to use windows default playback device setting to switch.
powerdvd settings only supports to switch audio device by interface (e.g. 3.5mm jack to HDMI, 3.5mm jack to S/PDIF).
For auto disc playback, you can go to windows control panel -> find autoplay -> change the auto play action when a BD/DVD/CD inserted.
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What python version you currently installed?
I have python installed, too, but never got this issue.
2.7.14 or 3.6.4 version?
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bear_in_mind: Yes, that's enabled in the BIOS. Using the CyberLink Ultra HD Blu-ray Advisor, I "Passed" that; the items I did not pass are mentioned in my previous reply [HDCP 2.2 (GPU/ Display); Advanced Protected Audio/ Video Path (GPU); HDR - High Dynamic Range (GPU/ Display); PowerDVD 17 Ultra (Retail version) or above].
Before ordering/ purchasing this Pioneer drive, I made sure I had all the hardware requirements; what gives?!?! I should be passing everything with flying colors and watching 4K discs by now 
Pez
Several suggestions here for you to try:
- Ensure your HDMI cable is 2.0 version compliant or above.
- Turn off Freesync feature on LG display
- Update BIOS to F8 version that resolving the Intel ME driver security issue, and reboot PC to take it effect:
https://www.gigabyte.com/Motherboard/GA-Z270X-Gaming-8-rev-10#support-dl
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BD drive firmware update aims to fix or enhance the drive compatibility with other software or disc reading/writing compatibility.
It is released by drive vendor but not cyberlink.
If all LG or other branded drives have or require new firmware to play new Blu-ray movies, I think there will not be a sketchy suggestion, but a confirmed webpage (e.g. FAQ) to suggest user update with very clear instructions.
In fact, I don't think cyberLink has the magic power to push the drive vendor for update on all model of drives.
It sounds not practical, and there is only sketchy suggestions available because not all of drives or all kinds of BD discs requires firmware update for playback.
fyi
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Hey everyone. Just FYI, the final solution ended up being a BIOS update from ASRock. It looks like the ME firmware might have some board-specific information in it that wasn't included in the version rushed out to all ASRock customers. That makes sense. HDCP is licensed, and the security parameters seem to be quite strict. So, people who care about content that uses HDCP 2.2 on the PC (UHD Blus and maybe 4K Netflix is all I can think of offhand) have no choice but to wait for their motherboard maufacturer to send them custom firmware.
Good luck!
Thanks for the useful information.
I think there will be more software/firmware updates preparing to roll out after Windows 10 2017 oct version released.
New change causes new bugs, and requires new fix.
Sometimes, for security purpose, we cannot just ignore those updates.
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I did a google search for a problem I was having and found an old thread under an old version and after 4 years they STILL haven't fixed this problem, since I have PowerDVD 17 I'm posting it here. My computer is a year old, just bought PowerDVD 17. I was watching a Blu-ray and decided to check on some game news so I paused the movie, tried to watch a video on twitter and couldn't hear it, clicked back to my movie and clicked play and was hearing both. Everytime I pause PowerDVD it mutes/pauses ALL PC audio, when PowerDVD is paused there's no audio from Firefox, Chrome, VLC, Winamp, MediaMonkey, Steam media player and 5 different games. Opening "Playback devices" it shows that there is audio (Audio level meter bouncing up and down) but for some reason no sound is being produced (can't hear it); audio is hooked up through the 3.5mm jack.
Upon further testing when PowerDVD is paused it mutes all audio on 3.5mm when it is set as the default device but all other audio can play on other channels like USB or HDMI. In Windows if I set USB as the default device then launch PowerDVD and pause it all audio is uneffected (everything works fine, even if other audio plays on USB). In Windows if I set USB as the default device then launch PowerDVD and change the Windows Playback back to the 3.5mm and set as the default device everything works fine, ie when PowerDVD is paused you can hear youtube, Winamp and everthing else all on 3.5mm. In Windows if I set 3.5mm as default device then launch PowerDVD and pause it it mutes all audio.
The workaround is that everytime you want to launch PowerDVD you have to go into your Windows setting and change Playback to USB or HDMI, once PowerDVD is launched you have to go back into your Windows setting and change the Playback back to 3.5mm if you want to be able to listen to the movie on you computer speakers.
To reproduce the problem, make sure you have working speakers/headphones plugged into the green 3.5mm port on the back of the computer, open "Control Panel", open "Sound", under "Playback" you may have to scroll down but find something that says "Speakers" and under "Speakers" in a light gray color font it'll say the hardware name of your 3.5mm jacks like "Realtek High Definition Audio", you can make sure it's the right one by right clicking it, click "Properties", if it says stuff under "Jack Information" like "L R Rear Panel 3.5mm Jack" you know you've selected the correct one but if it says "No Jack Information Available" you've selected the wrong one, once you've found the correct one select it and click the "Set Default" button, now open PowerDVD, insert a Blu-Ray movie into your Blu-Ray drive, have PowerDVD play the movie (the movie MUST BE PLAYING), while the movie is playing open Chrome/Firefox and go to YouTube and play any video, while it's playing go back to PowerDVD and pause the movie, congratulations all audio is now muted on your PC.
It looks like PowerDVD is hijacking ALL audio sources that uses the 3.5mm jacks (2.0, 2.1 - 5.1 sound systems) which is the default audio for every single computer and running them through itself for some kind of filter process. If you have a video on YouTube or audio from winamp/apple/amazon playing before you open PowerDVD and then open PowerDVD once you get through the Blu-ray movie menu and at very moment the movie starts there's a slight pop noise and all audio(other than movie) will stop for a second and then resumes at this point PowerDVD has Hijacked all audio. Disabling Windows "exclusive Mode" for the 3.5mm device has no effect, PowerDVD still hijacks all audio.
How about disable exclusive audio mode output in powerdvd settings -> video audio subtitle -> more audio settings -> miscellaneous/advanced?
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Hi all,
this is definitely a cyberlink issue and not ASRock as HDR is working fine with native Windows player in the last Windows 10 update.
Also the problem affects Intel NUCs too.
Here is the fix as I receiveid no satisfying answer from cyberlink support :
Cyberlink has advised us to try the following temporary
1. Get the CLADR.zip from the following link
https://1drv.ms/u/s!Akg407Jlpix9oGWyUGxKvVPXJF15[/size]
2. Unzip the CLADR.zip, then replace the CLADR.ax file in the following path (based on PowerDVD 17 Ultra):
C:\Program Files (x86)\CyberLink\PowerDVD17\Common\
3. There is a side effect that the volume would be set to 0 everytime PowerDVD switches to exclusive mode to play UHD BD. Please adjust the volume to play the sound.
Did not help me. Still no pass through of ATMOS to my Samsung HW-K950 Sound Bar
I don't think powerdvd supports Dolby ATMOS passthrough or playback.
It does not regard this HDR audio problem.
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Hi bear_in_mind,
It sounds like an ME issue. Please let us know the results of your investigations.
Greetings,
Hicham
Thanks for replying, Hicham. With all due respect, I am looking into this, and I'd appreciate it if Cyberlink looked into the problem too. Obviously, I have no access to the source code, or even any particular understanding as to how exactly the advisor (and PowerDVD) could come to the conclusion that my system doesn't support HDCP 2.2. I'm assuming Cyberlink had to work closely with Intel in order to get everything running properly. I'd appreciate it if somebody from the engineering department could get in touch with Intel and look into this. I've already posted on the Intel forum and am waiting for an official reply other than "We'll get back to you."
I found that your ME driver version is much newer than the version from ASRock support page:
https://www.asrock.com/mb/Intel/Fatal1ty%20Z370%20Gaming-ITXac/#Download
Did you get the newer version from ASRock update utility?
If you apply the version from their support page, do you still encounter the same problem?
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PowerDVD does not show up in any default app selection
Can you see it on control panel default program settings?
https://www.cyberlink.com/support/product-faq-content.do?id=17624&prodId=1&prodVerId=1274&CategoryId=-1&keyword=file%20association
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Hi Vmd12,
The PowerDVD 17's HDR playback currently supports compatible Intel graphics only.
For NVIDIA hardware support, there is no development information available at current phase. Whether or when to support certain branded hardware as it might also require the collaboration between hardware and software development to offer further compatibility.
We understood your concern for the HDR playback compatibility on discrete NVIDIA GPU.
This concern is escalated to CyberLink product team for product development reference.
Thanks for your feedback.
Greetings,
Hicham
this is not correct even for amd gpu & nvidia gpu
only intel ??? this is domination come on
This is not correct even for amd gpu & nvidia gpu. You can say that again and again, and I believe most of users here buy your statement.
But, I personally think it's not a black-or-white/correct-or-incorrect argument here.
BD association defines 4k BD specification, and all the attendees who want to provide the playback feature need to follow up.
The movie disc demand on the market has ceased a lot nowadays (e.g. versus 10 years ago).
amd and nvidia are the key players on the market to offer discrete gpu hardware solution.
I have no idea if they have plan to follow up and work on 4k BD DRM compatibility.
If yes, it is expected that the 4K BD support won't be their first priority.
Everything is about money and business, and it's lucky that there is Intel solution at least for PC player.
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- Intel 8700K 8th gen CPU on an MSI Z370 Gaming M5 motherboard
- nVidia GTX 1080ti
- 16gb DDR4 3200 RAM
- Samsung 960 PRO M.2 SSD
- PowerDVD 17.0.2101.62
I have dual 2k monitors, one plugged into the nVidia, the other plugged into the Intel, both DisplayPort. Blu-Ray playback is perfect - smooth as glass on either monitor, but mp4 (1080p) playback is terrible and choppy on either monitor.
- Gaming is perfect (on the GTX of course), incredible framerates!
- Movies & TV Windows app plays mp4 perfectly fine on either monitor
- Windows Media player is fine with mp4 too on either monitor
Any suggestions?
MP4 can be encoded with various video codec. eg H.264, H.265
Did this problem happen on all of your MP4, or ceratin of them that produced from same source?
Are you playing a HDR video?
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No, this did not help. Why do I not find a download for PD15 on your website? I purchased this program on 1/16/17. When I went to the original email with links they had expired. I had to find a PD15 download from a third party??? So a program you sold less than 12 months ago isn't supported? After considerable time searching for the proper download, I reinstalled and have the same result.
Isn't supported? They just released software patch several weeks ago recently.
What they sold you is the digital software itself, and the accompanied download service is not offered permanently make sense to me at least.
Just contact Cyberlink for your request, and don't simply accuse that cyberlink doesn't support you without asking them.
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After upgrading to Windows 10 1709, bd advisor says HDCP is not working.
Installed the new patch as suggested when starting PowerDVD, but still the same error.
Using AMD Radeon R7 and updated driver for that too.
Maybe both Cyberlink and AMD need new patches to make it work again?
Perhaps you can remove the current version gpu driver completely, and install the latest version from AMD again to check it out.
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I think all the experiements should be based on the folder you mentioned is a perfectly-decrypted Ultra HD Blu-ray movie.
If it is perfectly decrypted, I guess that not only PowerDVD, but there might be other software players existing that can play it without any problems.
Any methods to assure the decryption done perfectly?
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Good say QC2.0 "nothing is truly/purely free". To play HDR I think you need to update your PDVD17.
I have the latest updated version
Keyword: NVIDIA GPU.
And, the compatibility info is explicitly listed on HDR requirements.
The HDR compatibility concern is well known by cyberlink engineers already.
Several users discussed about it on forum before.
It's up to you to ignore all of them simply.
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It's a bloody shame that an expensive product lake PDVD17 doesn't play HDR (BT2020) content while Windows 10 (creators update) native and FREE Movies & Tv does the job very well
Movies & TV is the native player that Microsoft planted in Windows, I think it might have the BEST compatiblity on Windows PC than any other software player. (Yep, it may be lack of full video format support versus other open source players, because it does not invest that much on FULL video format codec so far.)
HDR specification for PDVD17, and the FAQ for your reference:
https://www.cyberlink.com/support/product-faq-content.do?id=19876
https://www.cyberlink.com/support/faq-content.do?id=19881&isDraft=1#HDR
By the way, nothing is truly/purely free.
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