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Quote Hi,

I can't get a smooth playback even after I "render preview". This is too much. The video is just 1080p. My system isn't superb but is it enough right:
Operating System Windows v.10
Video Intel(R) UHD Graphics 620
NVIDIA GeForce GTX 1050 With Max-Q


What's the problem?

I stumble on Premier Pro by chance... ;P It detected a system compatibility problem:
NVIDIA GeForce GTX 1050 With Max-Q Desingn
Unsupported Video Driver

I tried to download a driver at:
The closest "Product Series" I identify with is "GeForce GTX 16 Series (Notebooks)" but for "Product", mine is neither 1660Ti nor 1650. Mine is 1050 with Max-Q.

So... What do I do...? Thoughts?

When you optimize in the hardware acceleration screen in settings, does it select your GTX1050? My laptop has a GTX1060 that PD18 ignores, but it does a great job using my i7 CPU. It plays back in the timeline perfectly, and render speed is fast. My suggestion would be to force PD18 to use your i7.
Shift plus Delete = remove and leave gap. Ctrl plus Delete = remove and fill gap on an active track. Alt plus Delete = remove and fill gap on every track.
I use a Laptop for editing with PD18, and it handles the editing and the rendering very well. My spes are...
CPU: 2.2GHz Intel Core i7-8750H (hexa-core, 9MB cache, up to 4.1GHz) Graphics: Intel UHD Graphics 630; Nvidia GeForce GTX 1060 (6GB GDDR5) RAM: 16GB DDR4 (2,666MHz)
I would make a couple of statements here. The first is that if the software version that you have works fine for you, then don't update just for the sake of having the newest version. If it ain't broke, don't fix it. Wait four or five months until some substantial patches are out there. I only ever purchase the stand alone version of software like this. I still have the fully patched and stable PD17 Ultimate on my system. I purchased PD 18 Ultimate knowing that the reviews were good, and that I had PD 17 sitting there if there were issues. By purchasing the latest 365 version of the PD software now, you're rolling the dice big time in my opinion. It really feels like a Beta product. Yes, CL are working on patches, but this rollout has been anything but successful. My advice for those wanting the latest 365 version, is to wait another couple of months so that additional patches are released. It will eventually be a great product, but it's not there yet.
Quote Hi all,

I have a very short video - it should stop at - there is nothing in any part of the timeline after this. However - it just keeps going with a black screen.

Any suggestions anyone, please?

Many thanks,


When you're ready to produce your video, have PD produce a selected range, and then give the software a start and end point of that selected range.
I was talking about GM 3 patch update v.2405. It took about 60 seconds to download, and the install was even faster. Are you guys talking about something different, or was it because I was downloading at 6am this morning?
Quote Hoe long does it take, I am updating for a few hours now from the application manager And yes, did arestart

I downloaded and installed the new patch in a couple of minutes.
Quote Luke, the trial version does have limitations but in this case since the trial version imports your source video without error and produces to a MP4 format of your liking, your issue is perhaps more related to the source video with PD vs the trial limitations. As such, my guess, the released version may suffer the same issue for your use.

You could maybe:
1) post your source video and pds project file on like google drive or the like along with exact specifications you'd like to produce your MP4 to and maybe a few users would try with PD18 for some feedback
2) take advantage of the 30 days and try the full version yourself,


Great post, Jeff. Those suggestions would definitely give him an answer to the issue.
Quote Hello,

We are currently trying to trial PD18 and unfortunately whenever we run a render in mp4 format with default or custom settings in comes out slow and the footage stutters. To rule out a machine issue we have tested this on 3 different machines with different hardware setup and still get the same problem. We can render as other formats and the footage comes out fine.

Just wondering if this is something that is a known issue? Or a problem with just the trial version maybe.

Any suggestions or questions would be helpful.



It has to be a bug in the trial version. MP4 renders perfectly in PD18 Ultimate.

i don't understand? what do you mean?

There are two ways for your project to be rendered. PD either uses your onboard CPU, or it uses a dedicated video card (GPU). A lot of laptops are configured to use the CPU for everything except gaming, and when you load a game, the GPU then gets activated. That's how my laptop works. Nvidia has a small icon that changes from black and white to color when the GPU is active. Some people are trying to force PD to use their GPU instead of the default CPU. My post was simply pointing out that many times you don't need to do that if your project is being rendered accurately and quickly. That's the case with my i7 CPU and I have no need to force PD to use the GPU.

I fully and wholeheartedly agree, TDK1044!
However, still a kind nudge to Cyberlink to look at the utilization of GPU's on laptops, as most of the other video software manufacturers seem to be able to do the trick.

Yep. Right there with you.
I would just add an 'if it ain't broke don't fix it' observation here. If, like me, you have a good Laptop with a good Nvidia GPU that PD doesn't access, ask yourself if that matters. In my case, PD 18 uses my i7 processor and it renders quickly and accurately. I see no need to try and get it to use the Nvidia 1060. So, my advice would be to only try and force the program to access the GPU if you are unhappy with how it currently renders projects.
Have you tried deleting the temp files?

C: \ Users \[user_name] \ AppData \ Roaming \ CyberLink \ PowerDirector \ 18.0 \Cache \ WaveForms folder and then delete all the temporary files.

Thanks. That's a pity, the widest setting doesn't show up enough detail on the audio. cry

If you grab the individual track and drag it, you can make it pretty large.....the size of 4 default tracks....but if you've done that and it still isn't big enough, then I don't have a solution for you. smile
Quote I'm trying to align an audio track with the audio on a video track but I can't increase the height of the relevant tracks in order to see the waveform spikes so I can align them. Am I missing something?


The timeline workspace has three default track heights: small, medium, and large. You can set the desired track height by right clicking the mouse anywhere on the timeline and then selecting 'Adjust Audio Track Height' in the pop-up menu. You can also grab and hold any individual track to the left of the track number and manipulate it larger that way. To actually adjust the volume level, you would grab the keyframes (white dots) and manipulate those.
Quote I'm new to PD so forgive me if I'm doing this wrong.
I'm building a template for some simple instructional videos.
I wish to add caption overlays to some scenes.
For reading clarity these captions are white text over a grey 60% panel appearing in the centre of the screen.
I can get them to appear as layers over the main video by adding them to the second channel, but they appear abruptly and I would like them to fade in and out.
If I use the built-in fade in/out effect when building the caption I have to lose the panel and the transitions take too long to fade in/out.
Is there any way to achieve what I want to do?

Build your title plus panel as a composite with no fades attached, then use the cross fade transition to dissolve to and from your composite.
Quote Hi. to all PD users I have purchased every PD since 7 and have had a terrific run with only a few crashes.( Very little until I upgraded my PC.) PD 18 has created a problem with Fix and Enhance button when pushed to use stabilize or any other fix. It simply shuts down .Every thing else works fine. Geforce GTX 970.. CPU. intel i7 3930 K.. memory 16 g. Is anyone else having this problem?

I can't replicate this with PD18 Ultimate. I tried all the fix enhance options and they all work fine. Have you tried updating your Nvidia drivers?

It is the stand alone verison. I bought 2 clean installs and 2 upgrades for my team. I still have not heard anything from Cyberlink.

When you purchase the stand alone version, you should be taken to a page containing these downloads....(for the Ultimate version)


You should also receive an e-mail from Cyberlink containing your product key and confirming your purchase. When you download the files, the default location will be the 'Downloads' folder on your computer. You then instrall the main .exe program file first, and then the other files. All of this is for download and installation of PD18 on one computer. You've purchased two clean install stand alone products and two upgrades from an earlier version of PD. I have no experience will upgrades, as I always believe in clean installs. Maybe someone else here can guide you regarding that.
Quote I purchased software, but it's not showing up in my account. I'm having trouble contacting Cyberlink to help with this issue. You do guys know what to do?

Hi, Mary, there's a lot of missing information here. What version of PD18 have you purchased? The stand alone version or the subscription version? Are you upgrading from a previous version or is this a clean install?
Quote HI Ive just edited a new video and can hear the motor of the telescopic lens ( or whatever its called now) on the audio when I move the lens in and out. Is there any way I can mitigate or remove it from the audio?

Typically, in order to help reduce audio noise on a clip, you highlight the clip and click on the Fix/Enhance button. The relevant window opens. Select the ‘Audio Denoise’ option. Then select from the drop down list……Stationary Noise…..Wind Noise……Clicking Noise. Choose the degree of filter that you want……50 is the default…..and then click Apply. I'm not sure how effective this will be with your scenario. There is also noise reduction functionality within the Audio Editor. You might want to play with that.
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