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Quote I noticed that all avatars seem to have disappeared from forum today. I've deleted my current one and uploaded a new copy which seemed to work, and I'm wondering if there's any way to recover the existing ones on the Admin side so every affected user doesn't have to upload a noew copy.


Hello,

This issue has been resolved.

Regards,
Admin
Hello,

We have asked CL RD to look into it. Will let you know as soon as we hear anything.

Regards
Admin
Hello,

See this post for more information: https://forum.cyberlink.com/forum/posts/list/81380.page

Regards,
Admin
Hello,

Yes, the RD and QA team are still working on it. Thanks for your updates.

Regards,
Admin
Hello,

We were not able to duplicate the errors you saw, but it could be related to the server issues the forum was having over the weekeend. See: https://forum.cyberlink.com/forum/posts/list/82377.page

RD is still investigating the root cause of those issues, and may have fixed the error you experienced in the mean time. Please let us know if you continue to see this error.

Regards,
Admin
Hello,

Yep, we am seeing it too. We have sent an email to RD, but probably won't get any action until Monday more Taipei time, i.e. Sunday night in USA.

Regards,
Admin
Hello,

RD got back to me already and said they belive they fixed the issue. Please try replying as normal and let us know if you encounter the issue again.

Regards,
David
Hello,

Thanks for the detailed information. We have passed it on to the RD team in Taipei. Will let you know when we hear something.

Regards,
Admin
Quote I want to insert and image into a topic on this forum. When I click on the image icon, it asks for a URL. No option to insert from my system drive.

Thanks.


Hello,

You just need to click the "Attachments" button in your post or reply, and then "Choose File" to access the photo file on your computer.

Regards,
Admin
Hello,

See this post:

https://forum.cyberlink.com/forum/posts/list/0/81380.page#335016

Regards,
Admin
Hello,

This feature is not available for members that are ranked as "Newbie" because we were having an issue with spam accounts using the available profile fields for spam links. You need to attain a ranking of "Member" to gain access to these fields. i.e. these fields will become available after you post a certain number of message posts.

Regards,
Admin
Hello,

We passed on your questions to the forum RD team. Will let you know what we find out.

Regards,
Admin
Quote Hello,

Is there a way to see all my posts?

I can't find anything under my account.

Thanks,

Veepo


Hello,
You can find them by going to your profile overview page:

https://forum.cyberlink.com/forum/user/profile/389544.page

It is different than clicking the "My Profile" link, which is to edit your profile details. You need to click on your profile in a post to view this page.

Regards,
Admin
Hello,

We see you were able to type some text in that post. Not sure why that would happen, which browser are you using?

For pasting, use the Ctrl+V hotkey to paste copied text.

Regards,
Admin
Hello,

We have passed on this thread and your information to the customer support manager in Taipei and it will be investigated.

Regards,
Admin
Hello Maliek,

The rankings are:

- Newbie
- Member
- Senior Member
- Contributor
- Senior Contributor

Admin
Hello,

OK, then please contact CyberLink Customer Support, as it is not a forum issue:

https://membership.cyberlink.com/support/customer-services.do

Admin
Hello,
Please see this FAQ for more information:

https://www.cyberlink.com/support/faq-content.do?id=2345

Admin
Hello,
Forum servers are situated in differing countries/locations and tests have shown some delays for some timezones when servers update and refresh. However, overall forum speeds have not changed significantly.

As for the spell checker, the forum software does not have an integrated spellchecker. It would, of course, be a consideration if the forum software was changed but that would be a significant project which is not yet possible. We can ask the RD team to investigate at a later date.

Regards,
Admin
Hello,

Thanks for the heads up. Some of the servers must not have been updated yet, as it is correct here. We will ask RD to check.

Admin
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