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Hello,

Yes, experienced here as well most of yesterday. I have been informed by CyberLink RD that it was a database issue that has been rectified.

Regards,
Admin
Hi Tomas,

Yes, the moderators got it as well.

The user has been banned and the info passed on to the RD team to invertigate.

Moderation note: email address was removed from original message.

Regards,
Admin
Hello,

I experienced it as well. I passed on the information to forum RD team.

Regards,
Admin
Hi Jeff,

Same results for me here. It has been reported to the forum RD team.

Regards,
Admin
Thanks Jeff,

We have already reported this to RD and are waiting for them to resolve.

Thanks
Admin
Hello,

This is not a community forum issue, so will move thread to PowerDVD 21.

Regards,
Admin
Dear All,

CyberLink is aware of the recently disclosed security issue for the Apache Log4j utility, a commonly used component for logging requests.

We want to inform you that none of CyberLink's software products or web services use versions of Log4j that are affected by the vulnerability.

CyberLink products and services are focused on protecting our users and customers, and we are continuously monitoring any and all cybersecurity issues.

If you have further concerns about the security of our products, please contact CyberLink customer support to let us know.

Regards,
Admin
Hello,

Today there was an issue with the CyberLink Community Forum where users could not start a new thread.

We have learned that CyberLink RD has fixed this issue. We apologize for the inconvenience it caused.

Regards,
Admin
Hi Jeff,

Thanks. We have isolated it and are asking RD to figure out what went wrong.

Regards,
Admin
Hello Barry,

We believe this is a server issue, as there are no permissions on individual accounts to restrict them from forums. We have passed on the information to the server team at head office, and hope it is resolved soon.

We apologize for the inconvenience.

Regards,
Admin
Hello Optodata,

Thanks. CL RD is aware of the current forum issues and are working on it.

Regards,
Admin
Hello,

We are pleased to let you know that PowerDVD 21 is now available!

For users who have a current subscription to PowerDVD 365 or PowerPlayer 365, you can download the update to versions 365.21.1519 and 365.21.1510 respectively, via the CyberLink Application Manager (CAM) app.

To update to these versions, launch the CyberLink Application Manager (CAM) program and then click the Download button next to the PowerDVD 365 or PowerPlayer 365 programs on the My Programs tab. If you do not have CAM installed, you can download it for free here:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Check out this latest PowerDVD video below to see what's new, or download the free trial version here to see for yourself!



Regards,
Admin
Hi Maliek,

Thanks for your suggestion. We have talked it over, but since PowerDirector for Mac will mostly catch up to PowerDirector for PC we are not sure there is a need for a separate forum. We don't currently have separate forums for PDR Android and iOS, or for PhotoDirector, so not sure it's required.

Regards,
Admin
Quote So there is no way to insert an image from my PC inline in my post, i.e. between paragraphs of text? For example:



and more text here ...??


Hello,

Sure there is, but you must first upload the image to an image sharing site like https://imgur.com/. You then click the "Insert/edit image" button above where you type in your text, and then input the shared image's URL in your post.

You can see an example here in Optodata's response: https://forum.cyberlink.com/forum/posts/list/84642.page#post_box_349935

Regards,
Admin
Quote I noticed two different changes in forum behavior today.

1) The first is that if I copy a forum address, such as the one for the PDR19 & 365 Read Me Before Posting guide: https://forum.cyberlink.com/forum/posts/list/83321.page what actually gets pasted into the forum's text box is the title of that discussion: "Read Me Before Posting - Suggestions to Get the Best Results (cyberlink.com)" but it doesn't seem to be an active hyperlink.

The only way I can paste the actual URL is to not copy a critical component (like the full leading https) or paste the full link an a text editor and remove something like the leading h.

If I paste the full link into the forum's Link tool

both the URL and Text to display fields are filled with the full URL text. That's never happened before.


2) The other strange issue is that the forum index page is showing phantom entries.

As the composite screenshot shows, there is a single reply to the OP in the Can PD19 play videos created in PD12? discussion by JL_JL @ 14:44, but the index page shows a non-existent reply from me at 16:04:


I hope someone can look into these issues and let us know if any are intentional.


Hello,

We got a reply for the CL.com team in Taipei today. The first issue was fixed, and we have this info about the second copying and pasting issue:

"As a result of our investigation, it’s considered as a compatibility problem between Chromium Edge and the third-party text editor we used on CL forum. RD has reported it to them. Hope they will release an update. Would you please suggest forum users who faced the situation trying a different browser? Chrome & Firefox work without the problem in there tests."

Hopefully it will be fully resolved soon.

Regards,
Admin
Hello,

I tried again in Edge, and still cannot duplicate, but I passed on your video. Will let you know if I hear anything.

Regards.
Admin
Hello,

I could not duplicate the first issue. It seems to be working normally for me. Maybe I misunderstood what you did, but I just copied and pasted the URL from three topics and pasted in a new topic. See attached image.

For number 2, I have passed it on the CL RD forum team to look into.

Regards
Admin
Hello,

CyberLink PowerDirector 365 is now available for the Mac! Please check out the feature page for PowerDirector 365 Mac for more information:

https://www.cyberlink.com/products/powerdirector-video-editing-software-mac/features_en_US.html

You can also check out these helpful FAQs for additional information:

- What are the feature differences between the CyberLink PowerDirector 365 Mac and PowerDirector 365 Windows versions?

- Which file formats are supported in CyberLink PowerDirector 365 Mac version?

- Which content packs are supported for CyberLink PowerDirector 365 Mac version?

Regards,
Admin
Hello,

The CyberLink RD team is aware of this issue. Will let you know if we hear anything.

Regards,
Admin
Hello,

We have passed on this issue to CyberLink RD team. Will let you know if they can find a solution.

Regards,
Admin
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