Messages posted by CyberLinkForum-Admin

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Community Forum Issues » AWOL Avatars » Go to message

Quote I noticed that all avatars seem to have disappeared from forum today. I've deleted my current one and uploaded a new copy which seemed to work, and I'm wondering if there's any way to recover the existing ones on the Admin side so every affected user doesn't have to upload a noew copy.

Hello,

This issue has been resolved.

Regards,
Admin

Community Forum Issues » AWOL Avatars » Go to message

Hello,

We have asked CL RD to look into it. Will let you know as soon as we hear anything.

Regards
Admin

Community Forum Issues » User profile: avatar and location? » Go to message

Hello,

See this post for more information: https://forum.cyberlink.com/forum/posts/list/81380.page

Regards,
Admin

Community Forum Issues » 403 Forbidden and "Tomcat" error messages » Go to message

Hello,

Yes, the RD and QA team are still working on it. Thanks for your updates.

Regards,
Admin

Community Forum Issues » Search function is not working/crashing » Go to message

Hello,

We were not able to duplicate the errors you saw, but it could be related to the server issues the forum was having over the weekeend. See: https://forum.cyberlink.com/forum/posts/list/82377.page

RD is still investigating the root cause of those issues, and may have fixed the error you experienced in the mean time. Please let us know if you continue to see this error.

Regards,
Admin

Community Forum Issues » 403 Forbidden and "Tomcat" error messages » Go to message

Hello,

Yep, we am seeing it too. We have sent an email to RD, but probably won't get any action until Monday more Taipei time, i.e. Sunday night in USA.

Regards,
Admin

Community Forum Issues » 403 Forbidden and "Tomcat" error messages » Go to message

Hello,

RD got back to me already and said they belive they fixed the issue. Please try replying as normal and let us know if you encounter the issue again.

Regards,
David

Community Forum Issues » 403 Forbidden and "Tomcat" error messages » Go to message

Hello,

Thanks for the detailed information. We have passed it on to the RD team in Taipei. Will let you know when we hear something.

Regards,
Admin

Community Forum Issues » How to insert an image file from my system » Go to message

Quote I want to insert and image into a topic on this forum. When I click on the image icon, it asks for a URL. No option to insert from my system drive.

Thanks.

Hello,

You just need to click the "Attachments" button in your post or reply, and then "Choose File" to access the photo file on your computer.

Regards,
Admin

Community Forum Issues » Profile editing issue » Go to message

Hello,

See this post:

https://forum.cyberlink.com/forum/posts/list/0/81380.page#335016

Regards,
Admin

Community Forum Issues » How to change my avatar? » Go to message

Hello,

This feature is not available for members that are ranked as "Newbie" because we were having an issue with spam accounts using the available profile fields for spam links. You need to attain a ranking of "Member" to gain access to these fields. i.e. these fields will become available after you post a certain number of message posts.

Regards,
Admin

Community Forum Issues » IE compatibility and forum version question » Go to message

Hello,

We passed on your questions to the forum RD team. Will let you know what we find out.

Regards,
Admin

Community Forum Issues » Where can I find all my posts? » Go to message

Quote Hello,

Is there a way to see all my posts?

I can't find anything under my account.

Thanks,

Veepo

Hello,
You can find them by going to your profile overview page:

https://forum.cyberlink.com/forum/user/profile/389544.page

It is different than clicking the "My Profile" link, which is to edit your profile details. You need to click on your profile in a post to view this page.

Regards,
Admin

Community Forum Issues » Unable to paste or type text on to DVD 19 forum » Go to message

Hello,

We see you were able to type some text in that post. Not sure why that would happen, which browser are you using?

For pasting, use the Ctrl+V hotkey to paste copied text.

Regards,
Admin

Community Forum Issues » pirated software » Go to message

Hello,

We have passed on this thread and your information to the customer support manager in Taipei and it will be investigated.

Regards,
Admin

Community Forum Issues » Member Rankings » Go to message

Hello Maliek,

The rankings are:

- Newbie
- Member
- Senior Member
- Contributor
- Senior Contributor

Admin

Community Forum Issues » How do I get unsubscribed from all Cyberlink emails? » Go to message

Hello,

OK, then please contact CyberLink Customer Support, as it is not a forum issue:

https://membership.cyberlink.com/support/customer-services.do

Admin

Community Forum Issues » How do I get unsubscribed from all Cyberlink emails? » Go to message

Hello,
Please see this FAQ for more information:

https://www.cyberlink.com/support/faq-content.do?id=2345

Admin

Community Forum Issues » general comment on this forum...why so slow and no spellcheck? » Go to message

Hello,
Forum servers are situated in differing countries/locations and tests have shown some delays for some timezones when servers update and refresh. However, overall forum speeds have not changed significantly.

As for the spell checker, the forum software does not have an integrated spellchecker. It would, of course, be a consideration if the forum software was changed but that would be a significant project which is not yet possible. We can ask the RD team to investigate at a later date.

Regards,
Admin

Community Forum Issues » PowerDirector mobile app for Android and Windows » Go to message

Hello,

Thanks for the heads up. Some of the servers must not have been updated yet, as it is correct here. We will ask RD to check.

Admin

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