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Hello Barry,

Are you referring to replies when you start a thread, and then reply later in the thread? We just tested and were getting email notifications for our own reply.

We will ask the RD team to look into it.

Regards,
Admin
Thanks guys. It was a server issue, but it should now be resolved.

Admin
Hello,

Thanks for the request. We have decided to add a separate forum for Screen Recorder. You can find it here:


https://forum.cyberlink.com/forum/forums/show/175.page

Admin
Hello,

This thread is a resource for common Ultra HD Blu-ray and Blu-ray Disc questions and issues faced by our users, and the related FAQs and suggestions. We will continue to add to it when necessary.

Blu-ray Discs

If facing playback issues with any Blu-ray Disc, the first thing you should do is ensure you have the latest version of PowerDVD installed. You can download the patch update here.

The second step is to go to your GPU manufacturer's website to download and install the latest driver. Yes, even if your PC is "brand new", the driver has most likely been updated since your card or PC was shipped. The most common issues users face are HDCP related issues. GPU driver update resolves most of them.

Third step is to check your connection. If your PC is connected to an external monitor or TV, the cable and the external device must both be firmly connected to one device only and HDCP compliant.

Ultra HD Blu-rays

The minimum system requirements for Ultra HD Blu-ray playback can be found here: https://www.cyberlink.com/support/faq-content.do?id=19144

FYI, these system requirements are set by the Blu-ray Disc Association, not by CyberLink. You can quickly check if your current computer setup satifies the requirements by downloading and installing the Ultra HD Blu-ray Advisor.

The following are some more helpful FAQs related to Ultra HD Blu-ray playback:

- What are the setup recommendations to build an Ultra HD Blu-ray movie playback platform?

- I am receiving an error message with a five digit error code during Ultra HD Blu-ray movie playback. What can I do?

- What can I do if I still cannot successfully play Ultra HD Blu-ray movies even after my platform is verified as capable of playback by Ultra HD Blu-ray Advisor?
Dear Forum Users,

Screen Recorder 3 is now available with many new exciting features, including live streaming to Twitch, YouTube, and Facebook. Check out the intro video to learn more:

https://www.youtube.com/watch?v=9cupC0l2MUY

Download and try the free trial today:

https://www.cyberlink.com/downloads/trials/screen-recorder/download_en_US.html

Regards,
Community Forum Team
Dear Forum Users,

[Issue]
CyberLink software activation messsage states that the product key you entered has been used too many times, and the activation was unsuccessful.

All CyberLink product keys can be used a limited number of times to activate your software. Once the limit is reached, the above mentioned message will display when trying to activate.

[Solution]
We understand that sometimes this happens if repeated installs are required due to computer issues. If this is the case, what you need to do is contact CyberLink Customer Service for a product key renewal.

- Contact CyberLink Customer Service: https://membership.cyberlink.com/support/customer-services.do (you must be registered and logged in to have access to the customer service form).
- Please fill in all the questions in the form and attach the below specifed requirements:

For online purchases (download version)
- Please attach a copy of your purchase order and confirmation as a proof of purchase to the form (this is important step so we can check your order).

For PowerDVD box versions
- Please attach a photo/scan of your invoice to the form.
- please attach a photo/scan of the CD sleeve with the product visible to the form.

Note: It may take a few days until the support team renews the key, once they have checked the proof of purchase.

The support team can only provide renewed keys to users owning a legal copy of CyberLink software - thanks for your understanding.

Community Forum Team
An unfortunate side effect of creating popular products is the emergence of unscrupulous parties seeking to capitalize on this popularity by peddling counterfeit software.

CyberLink is aware of several customers who have unknowingly purchased counterfeit versions of popular CyberLink software, after buying from third parties through marketplace avenues or classified ads on well-known auction sites. Only after they had purchased the software did they realize that the product key they received, which is required for activation, was invalid.

Counterfeiting not only impacts customers by potentially giving them an unusable product, but it can also lead to a damaged computer and relationship with CyberLink. Quite often counterfeit software is embedded with malware components designed to steal personal and other information. In these cases, CyberLink cannot be held responsible for the damaged caused by counterfeit software, or the loss of funds for an unusable product.

CyberLink is continually taking new steps to combat the counterfeit software issue, but we also require you to do your part. We advise all customers shopping for CyberLink software to consider the following tips before purchasing:

• Ensure the reseller has a well-documented history of selling CyberLink software and a clearly defined return/refund policy. A good start is to check this list of certified regional online resellers: https://www.cyberlink.com/stat/regional-stores/enu/index.jsp

• Be particularly wary when purchasing from auction sites like eBay, where the vast majority of counterfeit software is distributed. These are second hand licenses, where resellers purchase software from CyberLink and then re-sell on web sites. The same product key is repeatedly sold to unknowing users.

• Check the CyberLink.com Store to review the current pricing for the item you intend to buy. If the price being offered elsewhere seems “too good to be true”, it probably is.

• If you have any doubts about a reseller, you can contact CyberLink Customer Service before buying to confirm whether the licenses sold on a particular website are genuine.

You can also do your part by reporting any suspected counterfeiting of CyberLink software instances to us. We will do our utmost to trace the parties responsible and prevent further infringement.

Regards,
Community Forum Team
Hello,

PowerDVD 18 will be out in the spring.

Any information about an early leaked build, including the build number, product details, or encouraging users to download it will be removed from the forum as it violates the forum regulations.

Regards,
Admin
Hello,

We have reorganized the order of the forum topics, so please double check that you are opening and posting in the correct forum.

This decision was made because PowerDirector has become the most popular forums, and we noticed that it was becoming quite common that new users were posting PowerDirector topics in the PowerDVD forums.

Thank you for your understanding.
Regards
CyberLink Community Forum Team
Hello MadiM,

We have passed on your feature suggestion to the development team. Thank you for your interest and your support.

Regards,
Community Forum Team
Hello,

We fixed it.

Regards,
David
Hello Carl,

I believe they removed it, or code related to it, for security reasons. We'll forward your request though to have a version of it put back.

Admin
Hello,

Thank you for letting us know and especially the content you are using.

We actually tried using your text with both an Admin and basic account, and were able to successfully post it.

That being said, we passed it on to RD for further inspection.

Regards,
Admin
Hello,
Apologize for the delay. As outlined here, it could be that your post had invalid character combinations or HTML tags.
Let us know if the problem persists.
Admin
Hello,
This sometimes occurs when unexpected character combinations are included in posts. It could be that you had certain HTML tags or other characters that triggered the security alert.
RD recently made an update to the security check, so please try again. But also make sure that your post doesn't have too many, if any, invalid characters or HTML or SQL tags.
Regards,
Admin
Hello,

Thanks again for reporting. IT has fixed it again.

Admin
Hello,

Thanks for the information. IT has fixed it.

Admin
Dear all,

The RD team has reproduced the problem and says it is now fixed. Please confirm.

Regards,

Admin
Hi Barry,

This should be fixed now, please check.

Admin
Hello Barry,

We will ask someone to look into it, and we'll let you know

Regards,

Admin
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