Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
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We wanted to update you on the status of the new forum (which is scheduled to be released in just over month), and provide you with some more details:
The new forum will be through Canny, which will allow for more direct feedback on feature requests, bug reports, board discussions, while providing better search capabilities.
The new forum will initially have four “boards”. One for company announcements, one each for PowerDirector and PhotoDirector, and a fourth board for all “Other Products”.
Users can sign in to the new forum with their existing CyberLink accounts, but will need to agree to CyberLink’s Privacy Policy and to send their basic user information (user name, e-mail address, etc.) to Canny the first time they sign in.
To adhere to data protection policies, users will also be asked to consent to the transfer of all their created topics from the old forum to the new Canny forum. If users decline, or do not sign up for the new forum, unfortunately those topic threads cannot be transferred.
If users choose to transfer their old data, then the topics and any image attachments will be transferred to the related forum (PowerDirector/PhotoDirector/Other Products) in time. However, since Canny only accepts image attachments, any video, .txt, or other non-image attachments will unfortunately not be transferred.
In topic threads that include post replies from users who have not signed up or transferred their data to Canny, those posts will be marked as by “Anonymous”.
As indicated in the current announcement notice, the old forum will close and become read only once the new forum is launched. The old forum will be kept as a resource for an undetermined period of time.
We encourage you to sign up and transfer your created topics to the new forum once it is released, so we can all continue to contribute and build our forum community on Canny.
If you have any specific questions about the new forum, or the current forum, you can contact CyberLink Customer Service, or send us a PM and we will do our best to answer.
Microsoft has now announced that as of January 10, 2023 it will no longer provide technical support for Windows 8.1.
As a result, it is unfortunately no longer feasible for CyberLink to maintain the required security and multimedia feature compatibility within our products under Windows 8.1 after this date.
Please check the FAQ's below for the full details:
Please be advised the following forums have been discontinued due to extremely low traffic, and becoming magnets to spammers:
- CyberLink Media Suite
- MediaShow & Media Espresso
- PowerProducer
- DirectorZone
- MoovieLive
- General info regarding 4K/2K Ultra HD and Blu-ray Discs (ENU)
- Check whether your PC is ready to play Blu-ray Discs and 3D Content (ENU)
If you have a question regarding a product in Media Suite, please post in the specific product forum if available, If you have DirectorZone questions, you can use PowerDirector. If you have a MoovieLive question, please post in PowerDVD forum.
If you have a question about an old product whose forum has been discontined, please contact CyberLink Customer Service.
We’d like to announce that today, September 30, is PIX’s last day as a moderator of the PhotoDirector, AudioDirector, ColorDirector, and several other forums.
We can’t thank him enough for going above and beyond to help users, and teaching many of us how to get the most out of the software.
Thank you PIX, and we truly hope we’ll see around the forum now and again.
CyberLink has terminated the use of legacy TLS 1.0 and 1.1 Internet connection protection technology on all of its websites and software features that require an Internet connection.
Users can no longer browse CyberLink websites or activate software via an Internet connection on older Windows operating systems (e.g., Windows XP, Windows Vista).
CyberLink is aware of the recently disclosed security issue for the Apache Log4j utility, a commonly used component for logging requests.
We want to inform you that none of CyberLink's software products or web services use versions of Log4j that are affected by the vulnerability.
CyberLink products and services are focused on protecting our users and customers, and we are continuously monitoring any and all cybersecurity issues.
If you have further concerns about the security of our products, please contact CyberLink customer support to let us know.
We are pleased to let you know that PowerDVD 21 is now available!
For users who have a current subscription to PowerDVD 365 or PowerPlayer 365, you can download the update to versions 365.21.1519 and 365.21.1510 respectively, via the CyberLink Application Manager (CAM) app.
To update to these versions, launch the CyberLink Application Manager (CAM) program and then click the Download button next to the PowerDVD 365 or PowerPlayer 365 programs on the My Programs tab. If you do not have CAM installed, you can download it for free here:
The GPU manufacturer NVIDIA has removed the 3D playback feature (NVIDIA 3D Vision) from their GPU hardware, effective for the driver version 430.39 (or above).
This change will disable CyberLink software (e.g. PowerDVD, PowerDirector, PowerProducer, etc.) for playing or previewing the 3D videos/images with 3D effects accordingly.
To continue using the 3D playback feature with your NVIDIA GPU, please reinstall the GPU driver to previous 425.31 or earlier.
For those of you who use CyberLink software to upload or download photos from your Flickr account, please be advised of its change of service.
Flickr now blocks access to users who log in with Microsoft Internet Explorer. Because CyberLink products (PowerDirector, PowerDVD, Power2Go, etc.) incorporate Internet Explorer into their login system, you are no longer able to log into your Flickr account via CyberLink programs.
Because of this service change, you are suggested to upload or download your photos on Flickr via a web browser that's supported by Flickr (e.g. Google Chrome, Microsoft Edge, etc.) as the solution.
Please see this link for more detailed information:
This problem may happen when you have Bitdefender 2019 installed and you try to access the CyberLink website using Chrome or Firefox.
Kindly be advised that this issue has been acknowledged by Bitdefender and they are working on a fix. Before the update is released, please try the steps below as a workaround.
1. Open Bitdefender main interface and click on Protection on the left.[/list]
2. Click on Exceptions under Online Threat Prevention and add CyberLink website to the list.[/list]
For any questions about the steps above, please contact Bitdefender support team.
Or, you may access CyberLink website using IE or Edge as a temporary solution.
Screen Recorder 3 is now available with many new exciting features, including live streaming to Twitch, YouTube, and Facebook. Check out the intro video to learn more:
[Issue] CyberLink software activation messsage states that the product key you entered has been used too many times, and the activation was unsuccessful.
All CyberLink product keys can be used a limited number of times to activate your software. Once the limit is reached, the above mentioned message will display when trying to activate.
[Solution] We understand that sometimes this happens if repeated installs are required due to computer issues. If this is the case, what you need to do is contact CyberLink Customer Service for a product key renewal.
- Contact CyberLink Customer Service: https://membership.cyberlink.com/support/customer-services.do (you must be registered and logged in to have access to the customer service form).
- Please fill in all the questions in the form and attach the below specifed requirements:
For online purchases (download version) - Please attach a copy of your purchase order and confirmation as a proof of purchase to the form (this is important step so we can check your order).
For PowerDVD box versions - Please attach a photo/scan of your invoice to the form.
- please attach a photo/scan of the CD sleeve with the product visible to the form.
Note: It may take a few days until the support team renews the key, once they have checked the proof of purchase.
The support team can only provide renewed keys to users owning a legal copy of CyberLink software - thanks for your understanding.
An unfortunate side effect of creating popular products is the emergence of unscrupulous parties seeking to capitalize on this popularity by peddling counterfeit software.
CyberLink is aware of several customers who have unknowingly purchased counterfeit versions of popular CyberLink software, after buying from third parties through marketplace avenues or classified ads on well-known auction sites. Only after they had purchased the software did they realize that the product key they received, which is required for activation, was invalid.
Counterfeiting not only impacts customers by potentially giving them an unusable product, but it can also lead to a damaged computer and relationship with CyberLink. Quite often counterfeit software is embedded with malware components designed to steal personal and other information. In these cases, CyberLink cannot be held responsible for the damaged caused by counterfeit software, or the loss of funds for an unusable product.
CyberLink is continually taking new steps to combat the counterfeit software issue, but we also require you to do your part. We advise all customers shopping for CyberLink software to consider the following tips before purchasing:
• Ensure the reseller has a well-documented history of selling CyberLink software and a clearly defined return/refund policy. A good start is to check this list of certified regional online resellers: https://www.cyberlink.com/stat/regional-stores/enu/index.jsp
• Be particularly wary when purchasing from auction sites like eBay, where the vast majority of counterfeit software is distributed. These are second hand licenses, where resellers purchase software from CyberLink and then re-sell on web sites. The same product key is repeatedly sold to unknowing users.
• Check the CyberLink.com Store to review the current pricing for the item you intend to buy. If the price being offered elsewhere seems “too good to be true”, it probably is.
• If you have any doubts about a reseller, you can contact CyberLink Customer Service before buying to confirm whether the licenses sold on a particular website are genuine.
Any information about an early leaked build, including the build number, product details, or encouraging users to download it will be removed from the forum as it violates the forum regulations.
We have reorganized the order of the forum topics, so please double check that you are opening and posting in the correct forum.
This decision was made because PowerDirector has become the most popular forums, and we noticed that it was becoming quite common that new users were posting PowerDirector topics in the PowerDVD forums.
Thank you for your understanding.
Regards
CyberLink Community Forum Team
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