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Hello,

Thanks for the heads up. Some of the servers must not have been updated yet, as it is correct here. We will ask RD to check.

Admin
Hello,

Sure. A new forum was added for PowerDirector Mobile: https://forum.cyberlink.com/forum/forums/show/179.page

Admin
Hello garioch7,

Thank you for all your feedback. Since you have said it looks to all be current and correct, we will close this thread and mark this as solved.

If it reoccurs, please don't hesitate to start another post so we can track it separately.

Admin
Dear Forum Users,

The GPU manufacturer NVIDIA has removed the 3D playback feature (NVIDIA 3D Vision) from their GPU hardware, effective for the driver version 430.39 (or above).

For more details, please refer to the announcement from the GPU manufacturer (NVIDIA).

This change will disable CyberLink software (e.g. PowerDVD, PowerDirector, PowerProducer, etc.) for playing or previewing the 3D videos/images with 3D effects accordingly.

To continue using the 3D playback feature with your NVIDIA GPU, please reinstall the GPU driver to previous 425.31 or earlier.

For more information, please see this FAQ: https://www.cyberlink.com/support/faq-content.do?id=24260

Regards,
Admin
Hi Maliek,

Thanks for the assistance. User banned and violating content removed.

Admin
Hello,

We made an adjustment in settings and contune to monitor the forum on various computers and browsers. We also recommend clearning out your browser cache from time to time to see if that yields better results on your personal computer.

Admin
We have asked CyberLink RD to look into it. Hopefully they can find some answers.

Admin
Hi Phil,

Checked your account and nothing stands out. FYI, there is no setting related to this for accounts. I suggest trying to clear your browser history and seeing if that makes a difference.

Let's see if other users report the same issue and then we can ask RD to investigate.

Admin
Hello,

If you received a notification for a new post in a thread and there isn't one when you go to that thread, this is most likely because the post was spam and it was removed by the moderator.

Similar to this inquiry:

https://forum.cyberlink.com/forum/posts/list/78529.page

Admin
For those of you who use CyberLink software to upload or download photos from your Flickr account, please be advised of its change of service.

Flickr now blocks access to users who log in with Microsoft Internet Explorer. Because CyberLink products (PowerDirector, PowerDVD, Power2Go, etc.) incorporate Internet Explorer into their login system, you are no longer able to log into your Flickr account via CyberLink programs.

Because of this service change, you are suggested to upload or download your photos on Flickr via a web browser that's supported by Flickr (e.g. Google Chrome, Microsoft Edge, etc.) as the solution.

Please see this link for more detailed information:

https://help.flickr.com/en_us/accessing-your-flick-account-S159gnfEE

Admin
Hello George,

We beleive you mean this one: https://forum.cyberlink.com/forum/posts/list/48867.page

Yes, someone posted a spam message in that thread yesterday and the PowerDirector Moderator quickly removed it and its harmful external links. Unfortunately there is no way to stop the email notifications from going out.

Admin
Hello,

Pleased to hear it is working to your satisfaction.

RD also updated the timeout server setting from one minute to five minutes, so hopefully that will minimize the 504 gateway timeout occurrences.

Admin
Hello,

We will pass this on to the RD team. First though, please read this and see if it helps:

https://forum.cyberlink.com/forum/posts/list/78052.page

Admin
Dear Forum Users,

This problem may happen when you have Bitdefender 2019 installed and you try to access the CyberLink website using Chrome or Firefox.

Kindly be advised that this issue has been acknowledged by Bitdefender and they are working on a fix. Before the update is released, please try the steps below as a workaround.

1. Open Bitdefender main interface and click on Protection on the left.[/list]
2. Click on Exceptions under Online Threat Prevention and add CyberLink website to the list.[/list]

For any questions about the steps above, please contact Bitdefender support team.

Or, you may access CyberLink website using IE or Edge as a temporary solution.

Admin
Hello Barry,

Are you referring to replies when you start a thread, and then reply later in the thread? We just tested and were getting email notifications for our own reply.

We will ask the RD team to look into it.

Regards,
Admin
Thanks guys. It was a server issue, but it should now be resolved.

Admin
Hello,

Thanks for the request. We have decided to add a separate forum for Screen Recorder. You can find it here:


https://forum.cyberlink.com/forum/forums/show/175.page

Admin
Hello,

This thread is a resource for common Ultra HD Blu-ray and Blu-ray Disc questions and issues faced by our users, and the related FAQs and suggestions. We will continue to add to it when necessary.

Blu-ray Discs

If facing playback issues with any Blu-ray Disc, the first thing you should do is ensure you have the latest version of PowerDVD installed. You can download the patch update here.

The second step is to go to your GPU manufacturer's website to download and install the latest driver. Yes, even if your PC is "brand new", the driver has most likely been updated since your card or PC was shipped. The most common issues users face are HDCP related issues. GPU driver update resolves most of them.

Third step is to check your connection. If your PC is connected to an external monitor or TV, the cable and the external device must both be firmly connected to one device only and HDCP compliant.

Ultra HD Blu-rays

The minimum system requirements for Ultra HD Blu-ray playback can be found here: https://www.cyberlink.com/support/faq-content.do?id=19144

FYI, these system requirements are set by the Blu-ray Disc Association, not by CyberLink. You can quickly check if your current computer setup satifies the requirements by downloading and installing the Ultra HD Blu-ray Advisor.

The following are some more helpful FAQs related to Ultra HD Blu-ray playback:

- What are the setup recommendations to build an Ultra HD Blu-ray movie playback platform?

- I am receiving an error message with a five digit error code during Ultra HD Blu-ray movie playback. What can I do?

- What can I do if I still cannot successfully play Ultra HD Blu-ray movies even after my platform is verified as capable of playback by Ultra HD Blu-ray Advisor?
Dear Forum Users,

Screen Recorder 3 is now available with many new exciting features, including live streaming to Twitch, YouTube, and Facebook. Check out the intro video to learn more:

https://www.youtube.com/watch?v=9cupC0l2MUY

Download and try the free trial today:

https://www.cyberlink.com/downloads/trials/screen-recorder/download_en_US.html

Regards,
Community Forum Team
Dear Forum Users,

[Issue]
CyberLink software activation messsage states that the product key you entered has been used too many times, and the activation was unsuccessful.

All CyberLink product keys can be used a limited number of times to activate your software. Once the limit is reached, the above mentioned message will display when trying to activate.

[Solution]
We understand that sometimes this happens if repeated installs are required due to computer issues. If this is the case, what you need to do is contact CyberLink Customer Service for a product key renewal.

- Contact CyberLink Customer Service: https://membership.cyberlink.com/support/customer-services.do (you must be registered and logged in to have access to the customer service form).
- Please fill in all the questions in the form and attach the below specifed requirements:

For online purchases (download version)
- Please attach a copy of your purchase order and confirmation as a proof of purchase to the form (this is important step so we can check your order).

For PowerDVD box versions
- Please attach a photo/scan of your invoice to the form.
- please attach a photo/scan of the CD sleeve with the product visible to the form.

Note: It may take a few days until the support team renews the key, once they have checked the proof of purchase.

The support team can only provide renewed keys to users owning a legal copy of CyberLink software - thanks for your understanding.

Community Forum Team
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