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cyberlink support - cannot add information to existing ticket
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manueldavid [Avatar]
Newbie Private Message Joined: Apr 11, 2022 16:21 Messages: 2 Offline
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hello,

I am just trying to add text and 4x attachement to my ticket where support is asking for info...

i am putting text, .png ot .txt files attached..
press Accept and submit//

but nothing happens..
any idea?

info: no popoup blucker, cookies accepted... tried on edge, firefix, win10 and win11
[Thumb - cannot submit ticket informations.PNG]
 Filename
cannot submit ticket informations.PNG
[Disk]
 Description
Loading , loading but submit does not work
 Filesize
30 Kbytes
 Downloaded:
13 time(s)
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 7874 Offline
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By any chance are your attachments larger than 5MB?
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manueldavid [Avatar]
Newbie Private Message Joined: Apr 11, 2022 16:21 Messages: 2 Offline
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Quote By any chance are your attachments larger than 5MB?



No very small files and legit file format

Dxdiag.txt 97KB
hosts 1KB
registry builinfo.png 175KB
registry cyberlink powerdvd21.png 268KB
[Thumb - attachement size.PNG]
 Filename
attachement size.PNG
[Disk]
 Description
 Filesize
6 Kbytes
 Downloaded:
8 time(s)
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 7874 Offline
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It may be that they're having problems with their server. Possibly waiting a few hours and trying again will help.

You could also try placing the 4 small attachments in a zip file and attaching that instead, or maybe upload them to OneDrive or Google Drive and include a link to that folder in your main message.
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CyberLinkForum-Admin
Administrator Private Message Location: Xindian Dist., New Taipei City, Taiwan (R.O.C.) Joined: Jun 29, 2012 04:52 Messages: 201 Offline
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Hello,

This is not a community forum issue, so will move thread to PowerDVD 21.

Regards,
Admin
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