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It is on and off, but I always get wrong thumbnails eventually, what I (have to) do is load all the images >200, add these to the timeline, tab to see the sorting screen and sometimes swap an image from place. And reload the images again from disk, either with a new project start before it or not...
I believe that the repetition of addition of that amount of images is too much for the software. And as you can see in the screen recording, it happens in rooms but also in the timeline. Not predictable, but the issue happens all the time....
the browsing in the rooms may be part of the cause, but I do that the check whether thumbnails are still okay...
as said before, I have this issue already for a number you years/PD versions. I have had windows 10 and 11 systems, laptops of various kinds, disks, memory sizes etc. My current system is (fully up to date) W11, 13900HX processor, NVidia 4060, 32Gb RAM, 2x Samsung 990 Pro 1Tb disks.
if nobody has this issue, frustrating but fine... My work around is to save the project, to close the program and restart it.
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Just to be complete:
I have tested the thumbnails issue just now with version PD365 21.5.3015.0, which appeared today. And the issue is still there, even faster then before (tried to load the series of images twice...).
(Note: this version did not install properly via the CAM, PD did not start, giving a message that something was missing...), manual installation did work though).
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and here is the packed project with the image files (duplication of the standard PD images), for those of you who want to try. I am really interested to learn whether it is me and all my systems setups who is doing something wrong, or.....
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Here is a video file that I shared with Customer support. It shows that I open PD and a large series of images and that after 2 or 3 times the rooms and/or the timeline thumbnails go astray
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Update:
I received a reaction from Customer Support (good reaction and reasonable fast response, thanks Lilian, good show!)
The result is less so: they are not able to reproduce the error and because no other customer have resported this it is very likely that it is my system (although they believe me that it happens to me on various systems and various operating system versions and various PD versions). Can I send a packed project so that they can try?
I will try to collect a package and if succesful will share that with them and here with you so that you can also test and report.
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Just a workaround suggestion to try for that media room display issue. You might modify the PD interface window restore down to be rather different in size than the maximum, when issue is present, try restore down, followed by maximize and see if the screen areas are properly repainted.
Jeff
Thanks, yes I have tried this. Does not help. The thumbnails are consequently displayed throughout, also -as mentioned- in the timeline, but not in the preview screen, where the real thing is shown.
My current workaround is to save the project, restart PD and open the project, everything is okay then, until some thresshold has passed...
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Thanks for the reactions.
The change of “enable continuous thumbnails….” Have no effect. Not to be expected though because it changes the behaviour of the thumbnails of a video clip in the timeline only
The way I open and close and change projects does also have no effect. So, both “New”, “open and Add”, and “Open and do not add” have not different behaviour. Specially the NEW would, I would recon, clear the project space and rest the lot, but it does not. Which -to Jeff’s point- indicates (I agree) that this is mismanagement of thumbnails in the program, that needs to be tackled, because it eventually may lead to very unexpected program behaviour and crashes, and maybe it does do that already…
I have yesterday shared a screen recording of thumbnails going astray in the media room. The recording included a lot of information, Cyberlink had asked for, including of my system. I have pointed out that my system and the drivers etc. have nothing to do with this error, because I see this happening already for many versions of PD. Also I make sure that my systems is very much up to date in all respects. Cyberlink support came back to me today (I must applaud them for their fast reactions!!) thanking for the information, suggestion to update the drivers and sending the DXDiag etc. again. They have not looked at the information and not understood what is happening.
I will include a small piece of the screen recording here in the forum too, this shows how wrong the thumbnails are shown in media rooms, just after 3 “projects with about 50 images”, which I opened and re-opened (this new project in between). No example of thumbnail errors in my timeline this time, that happens a lot too. So Cyberlink should be able to reproduce this error itself too.
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With a recent project, I bumped into the problem of the thumbnails again.
I have a series of separate projects that all contain a number of still images (number varying between 15 and 80) that need to be displayed in some order. After the 3rd or 4th project with those images the thumbnails of those image are going astray. I see no thumbnails, or thumbnails that belong to titles, or effects etc. PD is still very consequent with those, once it has appointed a (wrong) thumbnail to an image, it will display that thumbnail in the media room and in the timeline. Only when I run a preview, the images are shown.
Cleaning the cache will not (immediately) help. Restarting PD always helps. But it still very anying and also, it happens to me already many PD versions and in the many computer systems I have had in that period. I have shared the ordeal with you in this forum, and with CL. I have reported it to CL again for this version (21), and they come back asking me all sorts of (standard) questions and files and screen shots, which I will try to collect. Although they should be able to reproduce this themselves.
This has something to do with memory management, or the like, which of course will grow with the large number of effects and other goodies in PD.
I am sharing this again, also wondering whether you have seen this behaviour too, or is it just me an my regular projects with many still images?
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Restore point: that is simple, search internet for "how can i make a restore point", and you will find many,
try this: https://www.makeuseof.com/windows-11-create-restore-point/
The same for full backups of your system, I would argue that this may be a little bit more tricky because to be sure that your backup will really work when you need it, is.... testing it, which is indeed not something you would like to do.
Try to read this, there are a number of options mentioned: https://www.acronis.com/en-eu/blog/posts/windows-11-backup/
there are also a number of good free backup software packages including from the company mentioned.
A furthermore i would say, unless it drives your business, making a restore point and saving all your PD custom files should be sufficient. In most cases PD will just work.
Have fun.
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According to the Cyberlink FAQ (https://www.cyberlink.com/support/faq-content.do?id=27751) the Shutterstock library cannot be accessed on or after 15 June. The advice is:
For the video/photo/audio projects that you've saved previously and added with Shutterstock media files, you can back up your editing and media via the project export or packing the project materials option in PowerDirector/AudioDirector/ColorDirector accordingly.
1) load all your (important) downloads onto the timeline
2) Pack projects materials (in the file menu) to a folder.
There is of course the possibility that there are similar (or better) clips in the remaining iStock library...
(still available on 16 June)
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Alas there always seem to be issues introduced by an update. We have suggested better testing procedures and even offered help with (beta- ) testing. I would guess that the updates for the 365 version are also being tested by the users, who update and use.
If I have important work to finish, I postpone the updating until that work is done. It is usually better to wait a few days and see what happens in this forum.
Fact, I guess, is that the software will work for most of the users. For the users that have issue with their system, with an usual (system) setup. The most recent PD update (21.5.3001.0) works for me.
What I always do before updating any of the Cyberlink software is:
- Make a full copy of the program directory of the program involved
- Make a full backup of the folders in the c:\users|%userid%\documents\cyberlink
- Create a system restore point (CyberLink update should that, but just in case…
- (some argue that the above is not enough and that a full system backup should be made, hence a full system restore is required to reinstate the previous version).
Of course this all would not be necessary if Cyberlink would provide a link to the previous version, just to enable their respected customers to continue working…
(Today there was a new version of the Cyberlink Application Manager….)
Hope this helps.
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Many thanks for you both getting back to me and assisting. I have a lot to do with this then.
Please could you confirm what CAM means (or is this an acronym)?
I am in the middle of a project so will painstakingly try to finish this and then work through your suggestions.
Thanks once again,
Tim
the reactions from both Jeff and I were failrly similar. CAM Cyberlink Application Manager is mentioned😊
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We were waiting for a further update.
It seems that in the meanwhile you have not gained any progress. I trust that you have all actions that have been given as advice.
It would be faster if one could sit behind your key board and have a look at what is happening under the hood.
The network is still an issue I assume? And you have tried everything without the OneDrive?
We are fairly sure that PD will run without an internet connection, so that should no be the problem and if it is, then there is something wrong with the installation, or with your settings or usage (like the OneDrive).
- Irrespective whether you have a 21 or a 365 version, you are using an older version, PD21 seems to be at version 2902, and 365 is at version 21.5.3001.0. So in all cases I would recommend updating to the latest version, however…
If internet may still be an issue I would:
Try to (temporarily) disable OneDrive first (internet will show how, it may require a restart). You can always reinstate it if you need it.
- I would then make a backup of all your work and your customized templates (can be found, and should be saved from: c:\%user%\documents\cyberlink\powerdirector\21 …
- I would save everything in that folder but also in the folders of previous versions (if available) somewhere, so that you still have it after the re-installation/upgrade
- I would also check the video files and other material you are using in PD, and move it away, at least away from any network disk, like OneDrive. Then I would uninstall PD21, (including the user/personal information).
- Just to besure: look for the program files folder in program files\cyberlink\powerdirector. I think that is save to delete the PowerDirector folder all together (if in doubt: make a backup copy somewhere before you delete the folder).
- In the crash reports, which do not show everything interesting, I see that windows update is mentioned. Does that mean that a driver failed to update. Worth it while to check that and repair it if necessary.
- I also see that the report is until 30 may, there is nothing to report for after that date?
- It may also be interesting to see what else is running; maybe check the startup apps (via the task manager) and disable all that you think can be disabled (e.g. if OneDrive is in that list, I would disable it and restart the laptop).
- I would also uninstall the application manager, and download the most recent version first and install that.
- Then, check again whether OneDrive is not operational, even with a reboot if need be.
- After all that you can with the fresh application manager install the latest version of PD21.
- After installation I would check whether it operates well now, before moving back any of the saved custom templates etc.
Again, it would be much easier to sit behind the keyboard. And with the computer/PowerDirector installation because for many users it works fine (although there are many complaints and PD is not really the most perfectly tested application, but then again, there are so many user-setups to deal with).
Let us know how far you came.
But also let Cyberlink know that you have problems. I can imagine that support is busy and if they don’t get any reaction on their suggestions, (and they claim not to check this forum) they think that they have solved everything..
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try the manual here:
https://help.cyberlink.com/stat/help/powerdirector/365/win/enu/index.html
and here:
https://help.cyberlink.com/stat/help/powerdirector/365/win/enu/06_07_00_creating_slideshows.html?q=slideshow
it is under the plugins menu tab
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When in the slide show preview screen, click on the Customize button (bottom left). Select the last image and increase the time say with 2 seconds. Then create the slideshow with advanced editing so that the show will become part of the timeline. Then go to the end of the clip where the fading out starts and simply cut off the fading. By extending the duration you still have sufficient time left to show the image.
In some templates there is more customization possible.
If you like the output of the motion template (as you say you use), why not manually set the show by:
- insert the images into the timeline,
- define the duration for each or all images
- go to edit and to Pan & Zoom
- select all images
- select the random motion style and
- click on apply to all.
You can change the results in the timeline manually if you want to.
Have fun
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Pff, there are many ways to get to a nice looking clip with video and photo’s.
Although you can resize the images in PD, best is to set the photo’s in a separate “working” folder, and to crop these photos in the format of the final result (say 16x9). If you have a PhotoDirector or similar, (even Windows Photo app) which all in all may work faster.
If you then include all these media into your PD work space, these photo’s are already of the right format. No need to remove the background. While you are cropping the photo’s you can also brush them up a bit (if need be), the colours, the exposure, brightness etc.) so that this will not be needed in PD anymore.
The other method would be to add the photos, and cut/crop them in PD. If that is not possible, e.g. because you would cut off important parts of the image, you can put the image on the second track and put a colour board of your liking on track one.
What also is possible of course if to include the photo’s (one track two) and resize them such that they are nicely positioned on the screen and (in PIP designer) put a border (with width and colour) around them. You can in this fashion put more photos on screen at the same time, or swap them photo by photo.
To your question: Working in this way is usually faster then e.g. using the PD slide show creator. Which is yet another option: use the creator to create a clip that can (either via separate export or directly) included next to the video clips.
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Quelle version de PD avez vous?
Si un interrupteur avait été actionné, écrivez-vous, se peut-il que vous ayez coupé votre piste audio ? Ou sinon avoir coupé ou diminué le volume du son lors de l'utilisation de PD.
Which version of PD do you have?
If a switch has been pulled, you write, can it be that you have muted your audio track? Or otherwise have muted or decreased the volume of the sound when using PD.
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Very intriguing that new projects give a faster performance. Also interesting to learn that after a safe reboot the old project does not open en the new project runs faster.
What immediately pops in mind is that you may be using OneDrive? This is de Windows method for making all your documents and user files available in the cloud from any computer, because all these files are on a Microsoft cloud drive somewhere. If you have saved your video files and recordings in your standard user folder AND OneDrive is on, then there you have a reason form PD to need the internet.
Well, your files are also being kept locally (depending on settings) but these files need to be synchronized…. And I can also imagine that a 60 mins video file, of which parts are used on the project (that is through pointers to the original file), then there may be a lot of disk interactions. With a safe reboot OneDrive is likely not started. If the project is only in the cloud (also depends on your settings) and not on your hard drive, then that IS a reason for not opening...
Unless there is a Onedrive in play, PD should in principle not have too much difficulties with the editing you describe. (See questions below)
With the installation of Windows OneDrive is automatically installed and available, at least when you sign on with your MS account (although local accounts are possible, it has become harder to install windows with them). If not killed immediately, it will (to me experience) be much harder to get rid of the standard user documents, video, pictures etc. folders on …. the web.
If you recognize and have this situation, then the easy way out is to move all your (video) files to a real local folder, away from the OneDrive. Also with opening and saving files (including project files) you have to remember NOT to use OneDrive. To uninstall OneDrive would be an option too. It will be a hassle to remove all references to it. But it is worth it while if you are not a travelling video editor using pub PC's.
But if this is not your situation then there are still some questions, like
= What happens when you create a new project (which runs faster), save it, reboot and open it again, does it still run faster, or does it go as slow as the other older projects?
- What kind of video recording do you have? Is it a film taken with a camera, or with a screen recorder, of which kind of format specifications do these files have. If high quality, what are the settings in preferences w.r.t making shadow copies. And have you a lot of shadow copies, and would it be time to delete some (or all). And are they in the cloud (OneDrive) too?
It looks like we have a tendency for very long conversations. Sorry for that..
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No there is no spell checking available in PD.
You write that there is a lot of text. What I do it such case is, inserting the text using a word processor with a spell checker on board. I separate text in paragraphs and lines and cut and paste the texts into the PD title and subtitle rooms. It goes a bit faster too. The disadvantage of working ahead is that you need to have a clear text plan. You can of course keep the word processor and PD side by side.
Having a spell checker available in PD would in some cases be very useful. You can submit a suggestion in the file/Rate us & provide suggestions menu.
I’d rather have the developers work on (more) stability and improving usability
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Do you mean PgUp and PgDn?
See hotkeys
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Nothing wrong with your computer by the looks of it as Jeff already wrote.
I also used to have problems with the speed and performance of PD. At this moment I don’t have any issues with the current PD version.
The things you mention make it look like your computer is very busy with other things so that it does not have time to do the PD work. Your screenshot indicates that you have downloaded all these red drawings already. When selecting they should show in the preview screen and move. Do they?
I went to a number of checks that may be obvious, and some -I am the first to admit this- should not be necessary to check, but I
would certainly give it a try:
Check your windows installation with
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
DISM.exe /Online /Cleanup-image /startcomponentcleanup
SFC /scannow
Update your WIFI driver, or at least check it out: there seems to be one more recent with the critical qualification.
Are there any other drivers that should be updated?
You can try to reboot in safe mode and see what happens when you run PD.
Check your virus software if you have any installed besides the “standard” windows security
If you have other virus software, does it block or delay PD perhaps?
Look for the ApphangB1 crash, there is some reference on internet that may be related to how you use your pc.
This is also true for the BEX64 crash, look for it and try whether solutions do help you.
The windows indexing service is an application that may be in the way. On faster computers like your you should not really notice that it is running behind the scenes, but if there is a lot to index…. Maybe have a look at what it does index and see whether you can trim the number of folders down?
The other thing that may be in your way is the windows defender blocking specific folders from updating or even accessing. I have
seen this after the installation of a brand new computer and moving user folders into it from a previous computer. The permission of the old computer were copied along and did not match the new computer. Hence a number of applications could not access.
I would certainly also try to see what windows is doing while you have PD open. Try to run the resource monitor and check whether there is any internet activity, maybe related to PD, maybe to other applications that get in the way of PD. (This may also be the case when you don’t have PD running, maybe there some other process hindering you.) Is there something running that is accessing internet all the time, that should not be there?
And the last resort (maybe you have done this already) would be to complete uninstall PD do a reboot and run the installation again. Since PDHanumanSvr.exe is also crashing on you, this may also be a hint that something is wrong with the installation.
Before uninstalling I strongly suggest that you make a backup of your user/documents/CyberLink folder, so that you have a copy of any customized titles etc.
When uninstalling, say yes to deleting all user information (that ensures an installation with none of your old stuff in the way, and... makes it necessary to make a backup).
After uninstalling I suggest that you remove the PowerDirector folder in programs/CyberLink completely. Just to make sure that nothing strange is left behind.
Before re-installing (using the freshly downloaded application manager) I suggest that you reboot.
Maybe you have thought of all this already. And then again maybe this will help.
Hope this helps you in some way. I have been where you are, and know thus from experience that it can be very frustrating.
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