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I thought the problem was solved after burning a few DVD's without any errors. So I began incrementally re-installing the patches/updates and burning until reaching the current PD9 version (2702). Everything worked fine. I had burned approximately 14 DVD's and was ELATED that PD9 was humming along error free.
Suddenly, last Friday, that dreadful "EB020B9C \r\n" burning error occured, just as it had done before...just before the actual burn process initiated.
I had turned about 20 of the 50-pack of DVD-R's into useless coasters and this most recent error was on my last DVD.
I read somewhere in one of the older Cyberlink PD forums that PowerDirector doesn't like the DVD-R format. Well, this didn't make sense to me because I've been burning DVD-R for 2 years problem free until this recent rash of burn errors. This poster emphatically states that DVD+R is what Power Director likes the most and that it's the only one he uses.
So, I purchased a 50-pack of DVD+R's. I held my breath the first few times of burning, waiting for that dreadful burn error to occur this weekend. BUT IT DIDN'T HAPPEN.
Now, here's the question for you critical thinkers. Did I get the burn-error because some of the DVD-R's in the package were possibly BAD...or is it true that the DVD+R format is a better medium for PD9 than DVD-R?
I was able to burn small test projects onto the very DVD-R disc that wouldn't burn the 3gig to 4gig projects. This leads me to think that perhaps PD9 really does like DVD+R the best. Or, perhaps the computer/burner looks at the size of a project and then scans the inserted DVD to ensure that it's error free over the surface space that's required for burning?
Anyone care to chime in on this? If not, I understand. It's an old thread.
Cheers,
-Allen in Chicago
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PD9 uses all for of my 4 CPU cores pretty much equally while transcoding video files. If I have done any editing of the content, the transcoding uses 95% of my CPU...with each core utilized equally.
Windows 7 - 64 bit
Quad Core / 2.6mhz
ATI 4350 Graphics Card
8GB Ram
HP Pavillion e9220y
-Allen
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My guess is that your inability to choose SVRT and Hardware Acceleration is because your video card is not on the list of "supported" cards listed within the PD9 REQUIREMENTS section.
Reference Page: http://www.cyberlink.com/products/powerdirector/requirements_en_US.html
I have an older 2009 ATI 4350HD graphics card. It's not on the list and I can't select SVRT or Hardware encoding in the Produce section either.
You'll find forum members who have "non-supported" cards that are able to choose SVRT and H.A. within the Produce section of PD9, but the Cyberlink techs who put that page together when PD9 was introduced in 2010 were very specific about graphic cards, operating systems, RAM requirements, etc..
-Allen
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Hi O.P.,
Here's a nice little thread at the top of this PD9 forum. Not sure if it's what you're looking for, but it's a start. Good luck!
http://forum.cyberlink.com/forum/posts/list/16530.page
-Allen
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Hi Barry. Yes, there is an HP forum, but the people who answer the questions are official HP techs who give "canned" answers. I also found a couple of forums where you could ask an "expert" for a price. Think I'll go to the HP forum, because it will be hard for them to give canned answer to this type of issue...I hope! I have a Pavillion e9220y purchased in Jan 2010. The DVD Drive is branded as HP, but it uses a driver from Microsoft, dtd 2006. Anyway, the DVD Drive isn't the problem I don't think. There's something corrupt within the mechanism that ejects the DVD when pressing the "OK" button in PD9 after a successful/unsuccessful burn.
Thanks for responding and pointing me in the right direction Barry!
Appreciatively,
-Allen
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Can anyone recommend a good "computer user help forum", similar to this PD-9 Help Forum? This issue with PD9's disc ejection dialogue causing my DVD-Drive to become read-only is driving me up the wall. Thanks for any guidance.
-Allen
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Virginia, just a note to le you know that I empathize with your situation 100%. My bachelor's degree is in computer science, but nothing can prepare you for the video editing world. The technology is new, but you feel really good inside after you've produced your first video. My first exposure to video editing was with PD8 in 2009. I now have PD9 and still have done nothing more complicated than brighten a video and adjust colors. But when you consider that the videos we're producing at home with Power Director are of better quality than what Hollywood studios produced as late as the 1970's, it's understandable that there would be a steep learning curve. Heck, I've just now figured out what Codec filters are. Now, I need to learn how to get the ones recommended by this forum's moderator (FFD Show), and replace my existing Codec Video filters. Always a learning curve...but the results are worth it. Hang in there Virginia. Your attitude is great!
-Allen in Chicago
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Wow. I can see why you're so proud of how PD9 produced your video. You did a good job of creative editing too. Thanks for sharing this well-done Youtube clip, Ms. WGFC01.
P.S. Took a whole 2 hours to upload?!? How many Gigabytes? I've never uploaded anything to the web before. Your 2 hour figure startled me.
-Allen
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Hi Jim.. Thanks for the quick response. The DVD Drive goes missing as a Recordable drive from the "Burning" tab of the drive's properties immediately after the successfully burned DVD is ejected by Power Director after I press the "OK" button. The moment the DVD is ejected, there's nothing in the drive for Windows-7 to "see". This is darn puzzling because this problem never occured with PD8 or with PD9 until mid-February of this year.
Thankfully, all I have to do is restart the computer to get the DVD drive back as recordable. But it's puzzling as to why it started having this problem out of the blue 45 (or so) days ago. Have a great upcoming week Jim!
-Allen
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I've finally narrowed down my issues with DVD burning to a single problem. Searches of Google, or this forum have not turned up anything, so I'm asking if anyone here in the PD9 family can guide me in the right direction.
When a DVD is finished burning and I hit the "OK" button on the "Burning Complete" dialogue box, the DVD ejects and my DVD drive becomes unrecognizable as a "Recordable" DVD device in Windows-7 Explorer. The little "DVD" icon disappears off of the DVD drive icon and the "Recording" tab in the drive's properties is Empty/Blank, when before the Burn, it properly showed the DVD E-Drive as being the drive for recording DVD's/CD's.
In order to avoid a burning error for the next project, I must restart the computer.
This does not happen if I manually eject the DVD using the button on the P.C., or the "Eject" command in Windows Explorer. Only when I press "OK" after a successful burn.
Since this problem just started about 45 days ago, I'm tempted to believe that somehow, something has changed in Windows-7, due to one of the automatic updates. But then again, there are many Windows-7 users in this forum and I see no other reported incidences. I have removed PD9, cleaned the registry, reinstalled PD-9, applied each patch sequentially, and yet this issue remains.
OK... after all that, here is the question. What is happening within Windows when you press the "OK" button that ejects the DVD after a successful burn? How is PD9 Communicating with Windows-7? Java, Script, etc..?? Anyone know? It's hard for me to search for a solution on the internet if I can't use the appropriate terms. Thanks in advance for any assistance or guidance offered.
Bumfuzzled in Chicago, 
-Allen
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how to delete a post?
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Quote:
That error code has been out for a few years. It not just related to Power Director. Do you have problems rendering to a file? Let me know.
Hi again Bubba,
I can render to a file using the "Produce" module with no problem. From there, I can burn a DVD of the produced file with no problem.
The trouble arises if I want to do both of these in one step..i.e., drag desired clips to the timeline and go right to the DVD burn module with them. The content renders just fine in this module, but right when it gets to the Burning part, that maddening error code appears and the DVD ejects. The DVD ejects and then my DVD Drive isn't recognized by Windows Explorer. I have to restart the PC to get it back.
Bubba, if you type "eb020b9c" into BING search, you'll only come up with 12 instances of this error being encountered by users, and all of them are Cyberlink related. I hate having rare errors like this because they're not on the company's priority list and no authoritative assistance is available in the help forums.
Personally, I think it's something related to one of the Windows updates over the past 30 days or so, because DVD's were burning without any problems up until around February 25th...even with all the PD9 patches installed. Windows7 installed over 9 "critical" security updates between then and now. There's something awry and I'll get to the bottom of it. Thanks for your insights, Bubba!
-Allen
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BUBBA..Thanks for the enteraining reply. Since the DISK part of PD9 still causes Unsuccessful Burns with error code EB020B9C without the Content Pack, I might as well go ahead and install it. PowerDirector probably doesn't like being "naked", as you put it. 
This is so frustrating to all of a sudden start running into these Unsuccessful Burns using PD9 over the past month. Reverting back to the original PD9-Ultra still doesn't solve the problem. So little help with this error code at the Cyberlink website, in these Cyberlink forums, and on the web... 
-Allen
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Dilbert, be careful what you wish for. I have an ATI 4350HD card. While I can checkmark the "Hardware Transcoding" box you're referring to, doing so causes a degredation of produced videos. They have more "noise" (I guess is the word).. little fine vertical lines permeate the entire production. When I de-select Hardware Acceleration, the next video produced is crystal clear. Since my 4350HD is a little more powerful than your 3650HD, I humbly suggest that you not be concerned about the Hardware-Assisted Transcoding until your next computer. Make sense?
-Allen
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Hello PD9 family,
I just reverted back to the original Power Director-9 Ultra because the latest patch was causing my DVD drive to stop burning after ejecting a disk.
I installed PD9 and produced a couple of DVD's with no problem..thankfully. BUT, I didn't reinstall the "Content Pack". Besides a few DVD templates, what does the Content Pack include? The installation .exe file is 728mb, which is over 100mg larger than the PD9 file. There must be more than a few DVD templates in this PD9 add-on.
Does anyone know what is in the Content Pack? To keep the DVD drive problem from returning, I'd like to keep PD9 small and non-updated. If the Content Pack is not REQUIRED for simple editing/producing/burning MPEG-2 files, I will not reinstall it.
The two DVD's I just burned were ACVHD camcorder clips that I dragged to the timeline and burned directly to disk. Rendering/burning was quick as usual and the resulting video/sound was clear as always.
-Allen in Chicago
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Hi ya Chippy!
I've learned over the past 14 months of using Power Director that only certain Graphic Cards enable PD9 to use its full capabilities, in terms of rendering/transcoding speed enhancement. Unfortunately my ATI HD4350 card is archaic, from way back in 2008. It's not "supported" by PD9, but I don't complain because PD9 shines in so many other areas.
-Allen
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For the heck of it, I did the usual pre-upgrade uninstall of the 11.2 Catalyst Software Suite last night, but didn't install the updated 11.3 Suite.
I converted a few ACVHD vids to MPEG-2 and burned a couple of DVD's with no Catalyst/AVIVO/etc.. on the computer. Amazingly, it made NO DIFFERENCE WHATSOEVER. Each task was processed by PD9 just as quickly as before. In fact, the resulting MPEG-2 video and burned DVD were a tad sharper than before.
I'll probably just download the updated video driver for this ATI 4350HD card and forgo the other Catalyst components all-together.
Has anyone in this forum noticed improvements to PD9 performance as a result of any of the ATI Catalyst components? Perhaps the Catalyst/Southbridge/Avivo/OpenGL/OpenCL technology is primarily for the Video Game Enthusiasts that AMD-ATI seems to be so heavily targeted for.
-Allen in Chicago
HP Pavilion e9220y
Win7 64bit
8gb Ram / 2.6mhz
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I love tips like these because they eliminate the need to read through lots of threads to uncover the "gold nuggets". Thanks Dafydd Bevan for taking the time to share this information with us! Two follow-up questions if I may...
1. Does PD9 install proprietary Cyberlink Codecs to use as its default set, or does it "hand off" the decoding/authoring to whatever Codec pack is installed on the P.C. with the highest priority? For example, if Windows-7 comes with it's own Codec Set, and I have an AMD-ATI AVIVO package, how does PD9 know what to use?
2. If I download and install the FFDShow Codec Pack as you recommend, how do I tell PD9 to use it for decoding/authoring? (BTW.. Web searches turn up nothing but kudos for FFDShow. Thanks again!)
Appreciatively,
-Allen
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CubbyHouseFilms,
Thanks for the feedback. I too have read that each update is inclusive of all prior updates...but only from fellow/lady forum members. That's why I asked if anyone has ever received confirmation of this from Cyberlink. I suppose that each newly purchased PD9 includes all updates to that point, which makes retroactive updating a non-issue for the vast majority of PD9 users.
Trevor George,
Don't be upset with yourself because the 2702 update patch caused problems. After all, it doesn't say that the update is only for specific configurations. Cyberlink obviously intended it for all PD9 users. Thankfully, you had the knowlege and wisdom to roll back your configuration, instead of pulling your hair out, trying to make it work for you!
-Allen
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Has anyone ever received a confirmation from Cyberlink, or can point me to documentation which states that the latest update/patch always includes all previous updates? I noticed in the folder where I save these downloaded updates that each new one is not always larger than the previous one. For instance, update 2702 is 89.4mb in size, yet the one prior to that, update 2504, is 105.6mb in size.
If patch 2702 also includes all of 2504's updates, shouldn't 2702 be at least as large as 2504?
I removed/reinstalled the original PD9 Ultra a couple of days ago and then installed Patch 2702, but none prior to that. The program works fine, but am I perhaps missing some of the "goodies" by not installing patches 2330, 2330a and 2504?
-Allen
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I can confirm what CubbyHouseFilms says about burning at the slowest speed available. Doing so makes my MPEG-2 DVD footage look "crisper" when played back on a DVD Player.
People on professional video editing forums say that burn speed doesn't matter much, but with PD9 it's now obvious to me that slower is better. In fact, after I installed Service Pack 1 for Windows 7 two weeks ago, any burn speed above the slowest causes my PD9 burns to fail with error EB130581. Very strange.
-Allen
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