Hi Allen,
Did you Google the error code? Often this is one way of finding what a Windows generated message means.

Not knowing what your project contains or anything i can only go on what the google reports state - It's a disc full message.

Sorry not to be of more help.

Dafydd.

PS. I suggest you clean up your temp directory, free up processing space on your hard drives, defragment your drives and perhaps test by burning to a folder.

Hello Mr. Bevan,

Thanks for responding. I did Google the error code prior to posting my "help" request. All the matches are conversations here in various, older version PD forums, which is why it seems the error code is specific to Cyberlink software.

Now, I'm getting error code EB020B9C just when the burning process starts within Power Director.

This is a 4.2Gig MPEG2 file that I produced from HD Canon HG10 clips. I can burn this file to a DVD-RW disk with no problem, but not a DVD-R. Am pulling my hair out over this!

I'm thinking that 4.2gig is too large for a 4.7 capacity DVD? But then, why would it burn successfully to a DVD-RW? Is there less overhead (that's the best word I can come up with) required to burn to a -RW vs. a -R?

I'll produce a smaller .mpg file and try burning it to the DVD-R. Tried using the "Smart Fit" option with the 4.2gig .mpg file, but it cancelled with EB020B9C before reaching 1% of the burn, just like when I used Best Quality. Wish me luck!

-Allen in Chicago

From the info you have given, DVD-RW is successful, DVD-R is not, I'd slow your burn speed down. Depending on what disc's you have the DVD-RW (2x, 4x) vs the DVD-R (8x, 16x). Slowing the burn speed in the Create Disc > Burn often helps PD.

Jeff

Jeff, you're one smart hombre! Those were my thoughts exactly, so I set the PD9 burner to create 3 DVD's. The first one was the DVD-RW, which burned fine, as it did before. When it finished and PD9 asked me to put in the next DVD, I inserted the standard DVD-R. IT BURNED GREAT! I then inserted the third DVD-R when prompted and it burned perfectly as well. After the 3 successful burns, I looked and saw that PD9 has set the burn speed to x5.0 for the DVD-Rs. I was encountering the Burning Error when attempting to burn at x8.0.

Apparently when the file you're going to burn is really close to the 4.38gigabyte ceiling of useful burn space, something in PD9 doesn't want to even attempt the burn unless the requested burn speed is slow enough.

But, I wonder why the SMART FIT burn option didn't allow the DVD to burn at speed x8.0?? Doesn't SMART FIT reduce the size of the file? PD9 did use a lot more CPU during the Authoring stage when SMART FIT was requested, so the program was doing something shrink the 4.2gig file down to 3.6gig. Maybe some key component in the PD9 burner software wasn't informed that the file was now smaller after authoring for SMART FIT?? I wonder why SMART FIT chose 3.6gig as the magic file size?

Anyway..MAJOR THANKS to each of you who continue to help those of us learning our way! One thing that was apparent during my Internet research into these Cyberlink/PD/DVDMaker Error Codes is that the responses and guidance you provide in this forum reach around the world and are even translated into various languages! Without this forum, Cyberlink would have to develop a meaningful customer support infrastructure, or crash and burn.

Cheers!

-Allen in Chicagoland

Allen: I encountered the same error myself and did find that PD9 must somehow "mark" a DVD at the start of the authoring process, even though technically you wouldn't think it would until the burn actually started. I had done a "Cancel" to check something in the project at about 11% authoring and got the burn error when I restarted and the Burning started going after the authoring. I had checked the "blank" DVD before restarting the burn and it did show any obvious signs of having been "touched" visually, so I never thought anything of it. I should have perhaps checked the DVD with Explorer, but I didn't and the disk is now long in a landfill. My problems were solved by inserting a "virgin" DVD that had never been in a drive.

I also found that reducing the max burn speed to half the speed specified as max results in good results, normally 4x with my burner.

Have a great day, and thanks for letting us know how you made out.

Regards,
-Phil

GARIOCH7: Thanks for relating your experience of an "Unsuccessful Burn EB130581 (or) EB020B9C. I'm glad yours was only a one time occurance and that you found it was user-caused.

Unfortunately, what I THOUGHT was the remedy of simply burning S-L-O-W-E-R didn't work for me. After writing my last post in this thread, I started burning a smaller project that was only 3.2Gig. Wouldn't you know that even after setting my burn speed to the lowest available for the DVD-R, that ugly EB020B9C BURNING NOT COMPLETE error struck again, just after the Authoring had completed and before the burn process started. Argh!

As before, I inserted a DVD-R/W and chose "2" as the number of dvd's to burn. This time, the DVD-HQ .mpg-produced file authored (quickly of course) and burned without a hitch to the DVD-RW. After it completed, PD9 prompted me for the next DVD. I inserted the same DVD-R that caused the error and VIOLA...it burned without a hitch this time.

This particular error started after I upgraded PD9 to the 2702 version/patch earlier this week. I'll search the forums and see how to roll back an update and then report the findings to this thread.

-Allen

UPDATE - Final Report I hope.

I Uninstalled PD9 Build/Patch 2702 and Reinstalled the original Power Director 9 Ultra that I purchased in November of last year. I believe this is the original stable release build.

Since doing this, I have burned 7 DVD's of various lengths and have encountered NO PROBLEMS WHATSOEVER.

Maybe the latest PD9 patch 2702 was a good thing for most of you, but for me it brought many hours of frustration and problem solving.

I'm going to stick with the original PD9 release for awhile. My editing needs are very simple and modest.

-Allen

Allen thanks for posting your solution for us...... __________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
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DXDIAG Link

You're most welcome Bubba. I'm now up to 18 problem-free burns since reverting back to the original PD9-Ultra with no patches/updates installed. Aim High!

-Allen

I thought the problem was solved after burning a few DVD's without any errors. So I began incrementally re-installing the patches/updates and burning until reaching the current PD9 version (2702). Everything worked fine. I had burned approximately 14 DVD's and was ELATED that PD9 was humming along error free.


Suddenly, last Friday, that dreadful "EB020B9C \r\n" burning error occured, just as it had done before...just before the actual burn process initiated.

I had turned about 20 of the 50-pack of DVD-R's into useless coasters and this most recent error was on my last DVD.

I read somewhere in one of the older Cyberlink PD forums that PowerDirector doesn't like the DVD-R format. Well, this didn't make sense to me because I've been burning DVD-R for 2 years problem free until this recent rash of burn errors. This poster emphatically states that DVD+R is what Power Director likes the most and that it's the only one he uses.

So, I purchased a 50-pack of DVD+R's. I held my breath the first few times of burning, waiting for that dreadful burn error to occur this weekend. BUT IT DIDN'T HAPPEN.

Now, here's the question for you critical thinkers. Did I get the burn-error because some of the DVD-R's in the package were possibly BAD...or is it true that the DVD+R format is a better medium for PD9 than DVD-R?

I was able to burn small test projects onto the very DVD-R disc that wouldn't burn the 3gig to 4gig projects. This leads me to think that perhaps PD9 really does like DVD+R the best. Or, perhaps the computer/burner looks at the size of a project and then scans the inserted DVD to ensure that it's error free over the surface space that's required for burning?

Anyone care to chime in on this? If not, I understand. It's an old thread.

Cheers,

-Allen in Chicago