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I think that's a good way or being able to quickly find and re-create all your tags and favorites should the issue happen again with any future updates.
I also think it's terrible that (apparently) nobody at CL thought to test for this issue, and that you're basically forced into taking the extra time and effort just so you can continue editing.
On another note, I have sometimes seen the pop-up asking whether to keep or remove personalized settings, but I typically don't see it (even when uninstalling).
I also don't know if A) there's a reliable way to get that message so the settings can be retained; or B) what PD does with those settings if the message does not appear.
I certainly don't recall see that message when applying an update, but it does seem to show up when a brand new version is released (eg PD365/21 from PD365/20)
Hello
Yes your correct when a new Powerdirector version is released then it does give the option
I think there should be that option in every case of an update (for me its a nuisance as hobbyist) but imagine if someone is using this for their paid work?
There should be a clear path showing you where these favourites and user custom presets are kep and an auto back up (like the projects)
And a file to upload to the company for them to check the software
Really difficult to actually feedback to CL,on there suggestions
Kept thinking it was me,and something I missed (I wasted 2hrs of my day off )looking for a solution
I have sent some detailed feedback to CL outlining my issues and some improvement suggestions
Thanks again,have a good day Optodata
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Glad you were able to get that done.
I think I haven't noticed this issue because I don't usually tag or favorite things, but I'm sure I had a half-dozen titles favorited at one point and that's empty now. I also didn't see any obvious external file where PD stored that info, so it might be worth reporting this to CL directly so they can figure out what's happening.
Hi Optodata
Thank you
Yes I sent a support ticket to CL tech support today.I have signed for another year of PD 365 ,as its greta value for money
But I did include in my ticket, the steps I took to remedy the situation
Today spent close of 2 hrs today (on my day off work) trying to find where the favourites and custom tags were,located.
.And if I had missed a checkbox,that allows me to keep/migrate my settings ,found nothing
The backup files is on in the preferences,but that only the projects
As a stop gap,I am going to make a project with the most used graphics etc on that.Re-instate the ones I use often back into favourites
Use the project as a backup ,if and when another update comes along,I can easily grab them to transfer over
Far from ideal but a solution,what do you think?
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Hi,
So, to be clear, you don't actually "lose" anything, but the tags and favorite IDs are not carried over from one update to another, but they can be "rebuilt", either from memory or by reference to an older project etc.
Have I got that correct?
Do you know if you kept your personal setting on the update (if that was an option)?
So far in my testing, the only way I can re-produce the loss of Favorites and Tags is to Uninstall through Control Panel, Do not keep personal settings, Reinstall through CAM, Do not keep settings from Previous Version of PDR when launching, and so ending up with a "clean" PDR with no personalisation.
Since I have no prior release or new update version to play with to see what happens under "normal" circumstances, that's about as far as I can go - until a new update is released, I'm afraid.
I would recommend raising a support ticket with CL to raise the issue (link in signature below) and see if they can reproduce it with your information.
It would be interesting to see if any other user has the same issue?
Cheers
PowerDirector Moderator
Hello
Yes correct my favourites and custom are not carried over from one update to the other
I didnt see an option to keep my personal setting as expected.I always have to re tag and favourite my things from an older project and /or from memory
I havent un-installed PD365,only follwed update via the control panel,as far as I can see there is no option to keep or transfer my custom/favourite from one to the other
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Maybe I'm wrong, but I don't think PD moves anything to a "favorites" folder or a "tagged" folder. I think it simply keeps track of which clips you've marked that way and for some reason, that database is either lost or ignored when you upgraded.
In other words, I don't think you've lost any of those items, and you should be able to open up some older projects where you remember using them and re-tag and re-favorite them.
I'll do some checking later today to see if I can find where it keeps the list(s) just in case there's a way to recover that(them)
Thank you
Yes to confirm that I had favorited some sketches,titles etc into the Favourite folder (the ones I use often
Then I created a tag for my Custom templates I use too
Since this update my favorites and Custom template tag is now gone
I have done what you said beofre,that is open up an older project and re-tagged and favourited them
Personally I think this is a crazy way of working,having to do all that work.When the update should leave everything in place
Or a way of prompting to back up favourite and my custom template
Thank you very much for helping me (just got home form work 9pm BST here)
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This is very frustrating,since my subscription has now expired.
I like using Powerdirector 365 but I am very frustrated that this issue is ongoing and no permenant solution has been found
Using a PC and on Windows 10 64 bit where do I find my custom and favourite folders ?
Hope to find and create backups for them.The software didnt prompt me wither to back up my essential files either
I have backups for my videos I created though
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Hello
Sorry was getting ready for work. Version 21.4.28120
Its was My favourites folder I saved social media (Youtube ),sketches,etc into .Now there is nothing
Also created a tag Ones I use often ,there is nothing now
Yes before what I did was to create the graphics in a video and then to copy them over as a backup.to my favourites folder.Each time I upgrade to a new version I get this problem
And a permanet solution has not been found. Where would the presets be on my Windows 10 PC
Thank you
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Hi everyone
Just updated to the latest version of Powerdirector 365, now all my custom presets and templates are gone! What the hell!!
Can I find then anywhere and restore them?
I thought the custom presets stay put and transfer across when you update.Its a right pain in the bum,having to go through all this each time I update!
Im on a WIndow 10 PC 64 BIT system. I might have to raise a support ticket too
Appreciate any help,thanks
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Thanks everyone
Probably keep to my orginal yearly subscription,wait till this October and then review my situation again
I dont fancy watermarks on my videos for my Youtube channel
A shame we cant customise Powerdirector 365 by paying for what you use only,
But either way its a great product for sure
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Hi Everyone
I'm enjoying using Powerdirector 365 for making videos for my Youtube channel.
But the thing is.I am not makking use using all the features,t , such as graphics etc,etc
Only for basic editing etc. Bit of video quality tweaking,maybe some sound tweaks too
Now,while the cost is OK and sensible, I am not getting much value for money from my subscription sadly. And got to cut costs somehow
I got some questions that you may be able to help me with
Is there a cheaper less feature packed video editor from this company that I could swap to?
Or do keep to what I got ?
I had a look at the website but could not see anything suitable
Cheers
David
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Thanks a lot Warry ,much appreciated
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Hello
Been trying to figure out how to place transitons into my videos.I have looked over a couple of videos but these are for an older version
I know about the dragging and dropping the transiton onto the end of the video clip .But cannot seem to get them at the right point.Unless I am doing something worng
Appreciate any advice,thank you
Yes thats a great tip, I have tried that,much better. I have used the "view entire video button" top left of the timeline
What I had done is to create splits in my video.Where I want the transiton to start and then drop the tansition to the right spot
Just trying on older video first of course,he,he
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Thanks Warry For the information, really helpful
Yeah I bought PD365 as it was on offer,as a subsubscription And I wanted a decent video editor for my Youtube videos that I upload to my channel which is a hobby for me
Yes this PD365 is a bit overkill for sure,but wanted to make sure I invested in something decent, and future proof
But I like the features in this including the graphics for my tutorials etc
As to my drives,yeah ,my bad I didnt include them,in my orginal post,sorry about that.
I have my own bought internal SSD drive 1TB , as the main drive I have the orginal computers HDD drive as a backup for files,its tiny 500GB,
My external Seagate drive is 6TB and is home to my music libaries I use for my music production. I have other flash drives for files and stuff
Thanks again for your time and trouble explaining this stuff to me,really apprecited
Thanks again
David
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Hi
So I have an refurbished older windows PC, Dell Optiplex 9010. with the following specs
Windows 10 Pro 64bit. 16 GB RAM, Intel i5-3570 cpu @ 3.40Ghz. The graphics card is an Intel HD 2500 graphics card
I know this PC is not as powerful as the modern ones today,but its what I could afford at the time
My situation is that I produce musc and technical tutorial type videos for music production for my Youtube channel
and I like to use graphics /pointers from time to time
What settings do I need to adjust so my CPU is not overloaded? And enables quicker produce times for tjhe videos. Im not looking for ultra high quality videos
I have the produce section set to MP4 type videos. Powerdiector 365 is set to optimize for my PC specs
And I don't have much experience in this,so would appreciate any advice,
Many thanks
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Hello
Just wondering if there is a way of reverting to Powerdirector 20?
Only after the upgrade I have lost my custom text templates,don't know where they have gone.
Even though I have saved and checked my preferences etc
I have been contacted by a moderator with some helpful advice (see my other post) And just sent off a ticket to support too
So I thought of asking this while I wait to hear back
Any advice would be welcome,
thanks
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Hi,
1st thing to check is if you discarded your personal settings during the upgrade?
On the assumption you didn't discard them you can check here:
C:\Users\%USERNAME%\Documents\CyberLink\PowerDirector\20.0 (or order versions)
If they are present in the appropriate folders then you can do the following:
Close any version of PDR running
Navigate to C:\Users\%USERNAME%\Documents\CyberLink\PowerDirector\21.0
Backup/take a copy the existing PDR21 folder for security
Navigate to your older version folder
Copy all the sub-folders in the old version folder to the PDR21 folder
Launch PDR
Check if that gets them back for you
I've attached the way it looks on my system just by way of example.
If that doesn't work for you, and the issue persists, contact Customer Service (link in the signature below) and let them take a look.
Cheers
PowerDirector Moderator
Hello.Thankyou for reaching out
I have made sure my personal settings were checked before installing the new version of powerdirector
and I have followed your instructions carefully
Sadly its still the same issue (I have 3 custom templates
I will contact customer services
Thank you again
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Hello
I have updated to the latest version of Powerdirector version 21
Now I have discovered my custom text templates have gone!! I have no clue as to where they have gone
Im keen to get them back as I have videos and thumbnails to use them on
Greatful for any help
Thanks
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Hello
This is kind of embarrasing, as I should know this, but my day job gets in the way often ha,ha.
So here goes
Ok so I use several graphics often for my Youtube videos, is it better to use favourites for each room?
or to create custom tags?
I really enjoy using PD 365 but there are so many graphics, that I dont use.And would like to be much more organised and quicker at selecting and editing
Appreciate the advice,thank you
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Thank you
So I have had a play with some older videos.And I realised I have to click on the playhead bar before adding a keyframe,otherewise it moves out of postion
Now my problem is 2 fold
One is how to postion the zoom in and out correctly on my video (guess it timing)
How to create a medium,fast zoom in and out.
Pretty sure its placement of keyframes in Crop,Zoom and Pan.I been using Powerdirector a few months.but not the Crop ,Zoom and Pan tool
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What tool and method are you using to do this?
Hello
Crop ,Zoom and Pan tools
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When you say "the zoom feature", what exactly do you mean?
Are you saying you have a video of, say, a phone and you want to digitally scale up the image so you can see only one icon on the phone's face?
That's possible to do -- but it you will have a resolution issue so you won't be able to maintain the image's sharpness.
But before we go there, can you clarify what exactly your goal is? What effect are you trying to achieve?
And can you confirm whether you are trying to zoom in on a photo or a video?
Hello
Yeah I am a bit vague got this filthy cold right now
Ok so,I want to zoom in and out on part sof my video I am editing.But having a hard time using the zoom function
As in placing the zoom in the correct place then zooming back out again
Either its too fast,too slow or the zoom is in the wrong place
Thank you
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