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Hello,

The UHD Advisor requires access to the Internet to check for UHD BD compatibility, but not for BD compatibility. So please check if any anitvirus or firewall software has blocked the advisor. Try turning off the protection temporarily to see if you can get the advisor to connect.

If not, then please contact CyberLink tech support:

https://membership.cyberlink.com/support/service/technical-support.do

PowerDVD Moderator
Hello,

I've never experienced what you describe. I suggest you check out the tutorial for overlays here:

https://www.youtube.com/watch?v=Bv0Togd-5vU&

If you continue to face certain issues, please contact CyberLink technical support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Hello,

There is no way to do this inside Power2Go, but you can try changing your Windows DPI setting:

https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html

Cheers
Power2Go Moderator
Quote When I change the playback speed of a blueray video to anything faster than 1.0, it skips frames and plays without sound. I want it to play the video fluidly at a faster rate like VLC or other players do when the speed is faster.

Is that possible?
If not, please add that support since it's my most used option on other players.



Hello,

This is the current design during disc playback. Please contact CyberLin Customer Service if you'd like to submit a new feature request, as this is a user led forum:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Quote

I uninstalled my Youcam 7. This is an awkward way to fix a problem. I when went to Cyberlink but shown on Youcam 9. Can't find where to download Youcam 7.


Hello,

Please contact CyberLink Customer Service about your issue with version 9 and downloading a copy of version 7:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Quote Can Cyberlink explain what and why it happens?


Hello,

This is a user led forum and is not monitored by CyberLink. You need to contact CyberLink Customer Service to get the requested information:

https://membership.cyberlink.com/support/service/technical-support.do

Regards,
PowerDVD Moderator
Hello,

It is difficult for anyone to help you when you didn't include any of the requested information. Please include more details and you are more likely to get a good response.

Also, contact CyberLink technical support is usually the best route to fixing technical issues:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

Not sure why you're having such trouble. Pressing the F1 key on your keyboard should open it up. Anyway, here is a link to the PC Mode user guide:

https://download.cyberlink.com/ftpdload/user_guide/powerdvd/PowerD_20/PowerDVD_ENU.pdf

TV mode UG:

https://download.cyberlink.com/ftpdload/user_guide/powerdvd/PowerD_20/PowerDVDTM_ENU.pdf

Cheers
PowerDVD Moderator
Hello,

The latest patch update for PowerDVD 20 is not available. Install this patch to update PowerDVD 20 to version 2216.

http://www.cyberlink.com/downloads/support/powerdvd-ultra/patches.html

This patch is not for PowerDVD subscription version, hardware bundled/pre-installed versions, volume license, or versions purchased via the Microsoft Store and Steam.

Updates in this patch include:
- Resolves the issue that the Set Cover Art feature does not work after disabled the Movie Info feature in Movie/TV Library.
- User interface improvements and other minor bug fixes.

For PowerDVD 365 subscribers, you can update to 20.0.2216 via the CyberLink Application Manager. To update to this version, launch the CyberLink Application Manager (CAM) program and then click the Install button next to PowerDVD on the APPS > My Programs tab.

If you do not have CAM installed, you can download it for free here:
https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers,
PowerDVD Moderator
Hello,

Please don't forget to include the requested information when posting in the forum. That way users can help you more easily as they can get an understanding of your setup:

https://forum.cyberlink.com/forum/posts/list/82022.page

Cheers
PowerDVD Moderator
Hello,

As discussed in the other thread, there really seems to be some issues with your Windows install, and previous installs of other programs. Also, because the error you are getting is related to the ACPI BIOS it could be an actual motherboard (embedded in the laptop or PC) issue that needs investigation on hardware side.

You should really sort that out first. A clean Windows install should also not be ruled out.

Cheers
PowerDVD Moderator
Quote

Hello.

I did so yesterday. I didn't get any reaction. My ticket CS002218351 is still open. Do you know what is the usual delay?


Hello,

We have passed on our ticket number to our CL contact, thanks for providing. QC2.0 is probably right though, there definitely seems like there is a problem with your Windows install. I'd look to Windows 7 and Dell forums as well for more insights.

Cheers
PowerDVD Moderator
Hello,

Your best bet is to contact CyberLink Technical Support about this issue:

https://fr.cyberlink.com/support/index.html

Cheers
PowerDVD Moderator
Hello,

You need to contact CyberLink about this issue, as not technical support is available on the forum:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Quote
'

Where do I download the full build? I tried to install the free version and then install the patch it prompts the same.


Hello,

From CyberLink Customer Service, so please contact them as we suggested.

Cheers
YouCam Moderator
Hello,

You were trying to install a patch update instead of the full YouCam 9 build it seems.

There is no technical support available on the forum, so please contact CyberLink CS for support:

https://www.cyberlink.com/support/index.html

Cheers
YouCam Moderator
Hello,

This issue has been resolved. Please try downloading PowerDVD wallpaper again.

Cheers
PowerDVD Moderator
Hello,

Thanks for reporting this. We have confirmed the issue and sent a request to CyberLink to fix. Will let you know when we hear something.

Cheers
PowerDVD Moderator
Hello,

Please contact CyberLink Technical Support about this issue using the following link:

https://membership.cyberlink.com/support/service/technical-support.do

If you already have, please then respond with your CS ticket number so we can pass it on.

Cheers
YouCam Moderator
Hello,

You need to contact the laptop manufacturer to get the activation code. It should have been included in the documentation you got with your laptop as well.
So please contact HP to get your activation code.

Cheers
Power2Go Moderator
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