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Look, the above may be incorrect. I purchased a full PowerDVD21 Ultra, with registration key and also free 100 GB cloud space.
I unistalled all previous versions of the softaware. Downloaded the software from the link, and installed it.
Upon running the software for the 1st time, the activation box appeared, I entered the provided key, and the software reported, successfully activated.


- I still can't see it under my software and cannot any longer get the the activation menu. Why? PowerDVD21 icon when clicked, does
report the software with a SR and a TR. But no link to registration any longer.

- On the my purchases, I can see the order and they key. So the order shows. This is not free version, it is the Ultra version,
it still has a bug on the registration. You have to fix the activation bug, which no longer shows after activation and to be able
to see the newly activated software under my purchases. Thank you!


Hello,

As QC2.0 and you indicated in your last post, you are talking about something different from the original poster and the FAQ. You are talking about registration on the CL website, not the activation of the software. You should have started a new post for this.

We will now close this thread as a resource for users trying to activate their software in the future.

Cheers
PowerDVD Moderator
Quote I cannot open any image or video files. And I have to end filexplorer using taskmanager.

Also Cyberink is not responding anyamore after I have selected the library


Hello,

Can you please provide more information as to what you are trying to do. Screen Recorder does not really have an open image/video option, and not sure if by "selected the library" you mean the "Open library" button in the top right corner. Providing some screenshots and your requested DXDiag file would be very helpful.

Also, contacting CyberLink Technical Support is usually the best option:
https://membership.cyberlink.com/support/service/technical-support.do

Cheers
Screen Recorder Moderator
Hello,

YouCam 9 should be compatible with Windows 11. Your best bet is to generate your DX Diag file, post it here, and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Hello,

This is a good suggestions. Please send it directly to CyberLink using the below link, to ensure they get it. Remember, this is a user led forum, that CyberLink does not read regularly:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

We can confirm that this is currently a bug in the iOS PowerPlayer app, as it works fine on Android. As a workaround try downloading the playlist and media to your local device. That should work in the meantime.

Cheers
PowerDVD Moderator
Hello,

Please check this FAQ, which is a summary of what whirlpool0548 said.

I would also suggest that you also backup your downloaded program files on your computer, USB drive, or cloud just in case any computer crash happens.

Cheers
PowerDVD Moderator
Hello,

Comuníquese con el soporte técnico acerca de su problema.

https://es.cyberlink.com/support/service/technical-support.do

Cheers,
YouCam Moderator
Hello,

This is just a user led forum, not read by CyberLink developers. Please submit your suggestion to CyberLink Customer Service:

https://membership.cyberlink.com/support/customer-services.do

Cheers,
YouCam Moderator
Hello,

I would suggest increasing the DPI setting on your computer. Check out this article on DPI scaling for more information.

https://www.digitaltrends.com/computing/how-to-adjust-high-dpi-scaling-in-windows-10/

If that doesn't help, then please contact CyberLin Customer Service for assistance.

https://membership.cyberlink.com/support/service/technical-support.do

Cheers,
Power2Go Moderator
Hello,

This is a user led forum and CyberLink does not check these threads regularly. Please send your question directly to them via CyberLin Customer Service:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Hello,

YouCam does not currently support having filters on at launch. It is a good suggestion though, and a good idea to send it directly to CyberLink via this Customer Service link:

https://membership.cyberlink.com/support/customer-services.do

Cheers
YouCam Moderator
Hello,

You actually need to contact CyberLink Customer Service directly about this. They will provide you with the download, and it is a good idea to back it up incase this ever happens again:

https://membership.cyberlink.com/support/customer-services.do

Cheers
Power2Go Moderator
Dear All,

We are locking this post before it gets out of hand, as the original poster's question about PowerDVD and SGX has been answered in this FAQ:

https://www.cyberlink.com/support/faq-content.do?id=26690

Since this is a user forum, and not a direct line to CyberLink, please submit any specific questions about this topic directly to them via the below link, as requested in the announcement:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

No, there is no video recording length limitation for recording videos in YouCam. The symptoms you encountered are rather curious, and have not heard of this before. Check if there is an issue with your GPU driver, by re-installing it or updating it to the latest version. You can attached your DXDiag file if you want help from other users about it.

If this doesn't work, I suggest you contact CyberLink Customer Service:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
こちらの問題は、コンピューターのビデオ ドライバーを更新することで解決できる場合がございます。定期的に GPU ドライバーをアップデートしていただくことをお勧めいたします。
それでも解決されない場合、当社のサポート センターまでお問合せください。
https://jp.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

There have been some questions about the future of Ultra HD Blu-ray Disc playback in PowerDVD after it was announced that SGX will be removed from the latest generation CPUs and phased out of the required drivers.

According to the spec requirement for software players to be licensed to play Ultra HD Blu-ray Discs, a hardware enforced method must be used to protect the video during playback. Currently SGX is the only such protection method available. So therefore, it is not feasible for PowerDVD to support Ultra HD Blu-ray playback on the latest generation of CPUs, and may not on older platforms with recent driver and Windows updates applied.

Please see the following FAQ for more information:
https://www.cyberlink.com/support/faq-content.do?id=26690

If you have any specific questions or need further clarification, please contact CyberLink Customer Service:
https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

Quote does U Webinar app incorporate emojies, particles, gadgets etc?


You can use your YouCam software the same way you have with Skype, Zoom, etc to add these to your U Meetings


Quote does U Webinar app incorporate emojies, particles, gadgets etc?
.
Can I insert a YouTube video clip into my live stream?


Yes. You can share your desktop in U Webinar and then play the YouTube video so those watching can view it.

Cheers
YouCam Moderator
Bonjour,

Please contact CyberLink technical support about your issue:

https://fr.cyberlink.com/support/service/technical-support.do

Cheers
Forum Moderator
Hello,

There is no U forum yet. What is your question? I will make sure it gets answered.

Cheers
YouCam Moderator
Quote

I do not think that Power DVD does the job ?



Hello,

Only one way to find out. Try downloading the trial version of PowerDVD and see if it will work with your discs:

https://www.cyberlink.com/prog/trial/download-notice.jsp?ProductId=1&ostype=Windows

Cheers
PowerDVD Moderator
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