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Hello,

You didn't include the requested information, so its hard for anyone to provide a solution for your unique situation.

Your best bet is to contact CL Customer Service directly:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Quote
Couple of weeks later: 7-23-21 Windows 11 Pro Version 21H2 OS Build 22000.100
Cyberlink Power DVD 20 Works well. All problems have been resolved.


Hello,

Thanks for providing the update. It's good to know you got it working.

Cheers
PowerDVD Moderator
Hello,

No there isn't an always on top preference. It is a good suggestion though, and I encourage you to send it to CyberLink via the link below so they can maybe include in any future updates:

https://membership.cyberlink.com/support/customer-services.do

Cheers
YouCam Moderator
Quote Cannot figure out what differences are in youcam and perfectcam?

tgen on perfectcam free trial there is no fun stuff, you can blur, but again no proper office type backgrounds to choose from to test out.



Hello,

Also, as noted in the thread link to below, PerfectCam does have default backgrounds you can use for your streaming videos. It also lets you import your own custom background to use:

https://forum.cyberlink.com/forum/posts/list/83877.page#post_box_353162

Cheers
YouCam Moderator
Quote

You cannot change your backgournd in perfectcam either from what I can see you can only do a blur on your live background?



Hello,

Yes you can change your background in PerfectCam. PerfectCam let's you:

- blur your background.

- use a default background.

- import your own custom background.

Check the PerfectCam page for the full details:
https://www.cyberlink.com/products/perfectcam/features_en_US.html

Cheers,
YouCam Moderator
Quote

I will do so, but one thing interesting I found out yesterday. I have 2 other PCs (laptops) running Windows 10 home and Pro. One has PowerDVD 14 and the other, PowerDVD17. Neither one can get images to appear for movies/TV in PC mode. They both worked fine a couple of weeks ago. Also, I found if I go to the Moovielive.com website, the images on their website do not show up using any browser on any computer I have. It's got to be a problem on their end. I even did a repair reinstall of Windows 10 on my desktop PC and the problem still persists. I checked my Windows firewall settings and all Cyberlink services have inbound/outbound permissions.
I'm wondering if a recent Windows update could have broken something? On one of the other laptops that I checked yesterday, a brief message appeared that said "A windows update has changed settings in the registry, Cyberlink needs administrator permission to make corrections". This is very odd indeed.

Are you able to see images on your personal copy of PowerDVD? Could you please check the moovielive.com website to see if you can see images there? Thanks and I'll report back.


Hello,

Everything is normal for me in all versions of PowerDVD I have, including version 21. The MoovieLive web site is also fine.

Can you share some screenshots so we can see what you're seeing?

Cheers
PowerDVD Moderator
Hello,

Can you try uninstalling and then reinstaling PowerDVD 21 again? This time, do not import your previous settings from the previous version, i.e. do a clean install. See if that makes a difference.

Cheers
PowerDVD Moderator
Quote Cannot figure out what differences are in youcam and perfectcam?


There is no feature list comparison list I can find.

Trying both free trials, but annoyingly I think both free trials are missing features.


in youcam you cannot try the skin smoothing feature, you cannot blur background, there is no green background - in fact no backgrounds at all, just images you kind of get put into like your head will be overlaid on a balloon, really weird. But accessories like hats and stuff look fun.


tgen on perfectcam free trial there is no fun stuff, you can blur, but again no proper office type backgrounds to choose from to test out.


In both also don't seem to be much in way of changing lighting to make look better in terms of light management.


feeling underwhelmed but the ability to add makeup, that is really cool.


I have windows 10 and use teams both versions get picked up ok though after lots of messing around.


my pc is wirks one with an amd 6400 k processor, but again seems to be coping ok.


I bought a Logitech 270 as was worried a cam too advanced might not be dupported well have yet to try this out on my i7 laptop yetwhich is super fast and has its own in built cam.


I guess I'm not sure about buying into a sub on either without knowing for sure which ones best. Any ideas very welcome to help me decide before an upgrade. I did ask support but no ones come back to me.


Hello,

Essentially, PerfectCam is more for business, and doesn't have the "fun" features such as avatars, emotions, etc.

Both of them do have video lighting adjustments, as well as the makeup and skin smoothening.

Check out the PefectCam page for more info and a link to the intro video: https://www.cyberlink.com/products/perfectcam/features_en_US.html

Here is the YouCam page: https://www.cyberlink.com/products/youcam/features_en_US.html

You can also view the user guide for YouCam 9 to search for a feature you are looking for:
https://download.cyberlink.com/ftpdload/user_guide/youcam/9/YouCam_ENU.pdf

Also note, that if you purchase either one, you can get a refund within 30 days if it doesn't have the features you are looking for.

Let me know if you have more questions
Cheers
YouCam Moderator
Hello,

It is difficult to speculate what the issue might be when you didn't provide any detailed or requested information.

Best bet would be to contact customer service and provide as much info as possible:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

Please contact CyberLink Customer Service directly about your issue, as this is a user led forum:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

This error has been talked about a lot on the forum in the past, see https://forum.cyberlink.com/forum/posts/list/60/1673.page.

Your quickest way to a solution is most likely to contact CyberLink Customer Service: https://membership.cyberlink.com/support/service/technical-support.do

Cheers
Power2Go Moderator
Hello,

Please provide more information such as DXDiag.txt file and you should also run the BD Advisor, which should provide more insight into what's up.

https://www.cyberlink.com/prog/bd-support/diagnosis.do

Cheers
PowerDVD Moderator
Quote Why do I have to click on "..." to get to the TrueTheater button. This is really annoying and totally unnecessary. There's absolutely no reason to hide it. There's plenty of space to show it.


Hello,

Please send your concern directly to CyberLink using the following link:

https://membership.cyberlink.com/support/customer-services.do

Cheers.
PowerDVD Moderator
Hello,

Yes you can using the Play Speed Navigator: https://help.cyberlink.com/stat/help/powerdvd/21/pc-mode/enu/07_05_00_play_speed_navigator.html?

Cheers
PowerDVD Moderator
Hello,

Since you did not provide the requested information, it is difficult for anyone to assist you. So please contact CyberLink Customer Service:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

This usually means that your face is not lit well enough. For features related to motion tracking, you need to make sure the lighting on the person in the webcam is quite bright.

Cheers
YouCam Moderator
Quote I have Media Suite 14, can I transfer my license to someone else?


Hello,

According to the End User Lincense Agreements, the answer is "no":

"You agree that once SOFTWARE is operated, used or installed; you may not resell or distribute it to another person or entity subject to the relevant statutes."

Please see the full EULA here: https://www.cyberlink.com/support/faq-content.do?id=19162

Or contact CyberLink if you have more questions: https://membership.cyberlink.com/support/customer-services.do

Cheers
Media Suite Moderatpr
Quote AMD Renoir platform notebook connect HDCP 2.2 monitor and set 2nd screen only with Win10 20H2 OS

Intel platform NB didn't meet this issue.
Any advice?

AMD Ryzen 7 4700U with Radeon Graphics




Hello,

The answer is in your original post, and provided by the other user. UHD BD playback is ONLY available with certain Intel CPUs:

https://www.cyberlink.com/products/powerdvd-ultra/spec_en_US.html

Therefore it is NOT available on AMD CPU or NVIDIA CPU. It is the DRM limitation specified by BDA regulation no matter the Windows versions you have installed.

Cheers
PowerDVD Moderator
Hello,

As I said above, please send your questions or comments to CyberLink Customer Service, as this is just a user to user forum. That's the only way they will respond.

Cheers
PowerDVD Moderator
Hello,

We have been informed that Always on Top when playing music in the mini player was removed in the latest version. If you have any questions or further requests, please send them to CyberLink at:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
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