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Hello,

Screen Recorder only has one audio track in its outputted recordings, and it is not in a separate file, i.e. it is combined with the video file in the output.

Cheers
Screen Recorder Moderator


Google Translated:

Hallo,

Der Bildschirmrekorder hat nur eine Audiospur in seinen ausgegebenen Aufzeichnungen und befindet sich nicht in einer separaten Datei, d. H. Er wird mit der Videodatei in der Ausgabe kombiniert.

Prost
Screen Recorder Moderator
Quote

Been planning to buy PowerDVD 18 ULtra for 4k UHD Disc playback but I've been seeing on eBay for only dollars full downloads and stuff. Are these just scams or would these actually be usable, even if just for a test to see if 4k UHD blu-ray would work past the Adviser program.



Hello,


As Steve mentioned, copies of CyberLink software sold on eBay are usually used versions and often have product keys that have been used multiple times by different users. Therefore, they may not work.


Your best bet is to purchase PowerDVD from one of CyberLink's recommended retail distributors, on Amazon, or via the CyberLink Store.


Please check this post for more detailed information about this topic.


Cheers,

PowerDVD Moderator

Quote Mr. Robot Season 3 and Mr. Robot Season 4.

Thanks


Hello,

We have been informed that they were added. Please have a look.

Cheers
Moderator
Hello,

Please make sure you have contacted CyberLink Technical Support about this issue:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers,
PowerDVD Moderator
Hello,

We forwaded your request to CyberLink.

Cheers
MoovieLive Moderator
Quote
PS: cyberlink service = no response to my emails


Hello,

We asked CyberLink Customer Service and they said they have responded to your inquires submitted on 02/01 and 02/14, and are waiting for you to respond with more information.

Please check your support tickets by doing the following and reply with the requested information:

1. Go to https://www.cyberlink.com/support/index.html

2. Click My Status.

3. Click My Support Ticket.

Cheers
Power2Go Moderator
Quote My drive C is about 90% full. Can I re-install the Cyber suite so that it runs from Drive D?


Hello,
Yes you can. In the fourth installation window for CMS 16, there is browse button to select a different drive. See attached image.

You didn't specify which version you had, but the installation for other version should have a similar window.

Cheers
CMS Moderator
Quote Does anyone know where i can obtain a copy of Powerdvd 7.3 or the HI-DEF Media suite it comes with.

I am greatful for any help.


Hello,
If you purchased PowerDVD from CyberLink, then contact them here with the email address you used to make the purchase and you should get a new download.

If you received it when you bought a PC or opitical disc drive, then please contact the manufacturer to get your OEM software back.

Cheers
PowerDVD Moderator
Hello,

Please contact CyberLink Tech Support if you are still having this issue:

https://www.cyberlink.com/support/index.html?action=contactUs

Your issue could be related to your GPU, but hard to be certain. Please remember to attach your DXDiag file in these types of posts as requested, so users can help you here.

Cheers
PowerDVD Moderator
Hello,

If this is a feature request, as you were told in your previous post, you need to send them to CyberLink here:

https://www.cyberlink.com/support/index.html

Cheers
PowerDVD Modeator
Hello,

I am assuming you are using the Russian UI option in PowerDVD? Please confirm.

Also, check if the following folder exists and contains these two files: colortheme.mo, kanten.mo

C:\Program Files\CyberLink\PowerDVD19\Custom\Lang\RUS

Cheers
PowerDVD Moderator

Здравствуйте,

Я предполагаю, что вы используете опцию русского интерфейса в PowerDVD? Пожалуйста подтвердите.

Также проверьте, существует ли следующая папка и содержит ли эти два файла: colortheme.mo, kanten.mo

C: \ Program Files \ CyberLink \ PowerDVD19 \ Custom \ Lang \ RUS

С уважением
PowerDVD Moderator
Quote

How can I contact their support team? I'm 71 years old and this is new for me.


Hello,

You can contact them here:

https://membership.cyberlink.com/support/service/technical-support.do

Regards,

PowerDVD Moderator
Quote Is it possible that you could provide a link for me to download power to go version 11.

I am frustrated at not being able to access my program.

Alternatively how much will it cost me to re-purchase the program?

Regards
Ernie Adams


Hello,

No, I am just a moderator, not customer support. Just follow the steps above, it should not be this difficult.

If you want to purchase Power2Go 13, you can do so on the web site:

https://www.cyberlink.com/store/power2go-platinum/upgrade_en_US.html?affid=2581_1433_540

Cheers
Power2Go Moderator
Hello,

We are not sure where you are seeing a "capture" button for submitting support ticket. Can you please take a screenshot and attach it here?

You simply need to:

1. Go to the URL provided: [url=https://membership.cyberlink.com/support/customer-services.do]https://membership.cyberlink.com/support/customer-services.do[/url]

2. Click on "Others"

3. Input a subject/question in the field provided.

4. Select a question type.

5. Enter a brief description of your subject/question.

6. Verify the CAPTCHA and then click Accept and Submit.

Cheers
Power2Go Moderator
Quote


I thank you for your suggestion - have tried a number of times (unsuccessfully) to contact customer support from their support site but this not has not been successful.


Hello,

According to customer service, you have not contacted them since 2018. Not sure why you are having issues. You just need to submit a ticket using this page:

https://membership.cyberlink.com/support/customer-services.do

Once you have submitted your ticket, respond with your ticket number and we can pass it along.

Cheers
Power2Go Moderator
Hello,

You need to contact CyberLink Customer Service about your issue.

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

Where are you trying to download it from? Downloads from CL expire after 30 days, so please contact CyberLink Customer Service about your issue:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

No, this is not possible. You can submit this as a feature request by contact CyberLink here:

https://membership.cyberlink.com/support/customer-services.do

Cheers,
YouCam Moderator
Hello,

YouCam does not have such advanced settings. You'd need to purchase a photo adjustment program like PhotoDirector to get such results.

Cheers,
YouCam Moderator
Hello,

Please contact CyberLink customer service about your issue:

https://membership.cyberlink.com/support/customer-services.do

Regards,
YouCam Moderator
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