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Does PowerDVD/PowerPlayer play 3D discs, videos, etc.?

Newer versions of PowerDVD and PowerPlayer do not support 3D media plaback. See the below FAQ for more information:

https://www.cyberlink.com/support/faq-content.do?id=24902
Why don’t I have this feature in my PowerDVD? What features are in my version of PowerDVD?

Some versions of PowerDVD do not include all of the features. For example Ultra HD Blu-ray playback is not supported in the Pro or Standard editions of PowerDVD.

Click the relevant link for the version you are inquiring about:
How do I get rid of the pop-ups or update notices in PowerDVD/PowerPlayer?

The patch update and new product notifications that are seen in PowerDVD/PowerPlayer can be disabled by deselecting the “Check for product update information” option on the General preferences tab in PC mode.
I have bought PowerDVD but I can’t find where I input the product key in the Essential or trial version I was using. What can I do?

The Essential or trial version cannot be activated. You need to uninstall the trial and then install PowerDVD from the software download link in the verification email you received after purchase. If you purchased PowerDVD 365, you should download the CyberLink Application Manager, sign in, and then install PowerDVD 365 from the My Programs tab.
How can I re-download my PowerDVD/PowerPlayer software again? My download link expired, what can I do?

If you purchased PowerDVD from the CyberLink store, the software download links are active for 30-days, after which they expire. To get a new download link you must contact CyberLink Customer Service using this form:

https://membership.cyberlink.com/support/customer-services.do

Make sure to include your purchase/order number and the e-mail address you used to make the purchase.

If you purchased a subscription to PowerDVD/PowerPlayer 365, you can download the CyberLink Application Manager (CAM) from this page:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Once CAM is installed and you are signed in, just click the "Download" button next to PowerDVD/PowerPlayer on the My Programs tab to re-download and install it.
If I buy the disc, am I able to install the program on another computer if I choose to buy a new computer?

Yes you can install PowerDVD on the new computer. We just ask that you ensure PowerDVD is first uninstalled on the old computer before it is installed on the new computer.
Does PowerDVD play 4K UHD movies?

Yes, PowerDVD 17 Ultra and above Ultra/365 versions can play 4K movies. For 4K UHD Blu-rays, be sure that your computer meets the system requirements (https://www.cyberlink.com/support/faq-content.do?id=19144). FYI, these system requirements are set by the Blu-ray Disc Association, not by CyberLink. You can quickly check if your current computer setup satisfies the requirements for 4K UHD Blu-ray playback by downloading and installing the Ultra HD Blu-ray Advisor.

For videos files, PowerDVD 21 can play both 4K and 8K video.
Does PowerDVD play all regions of Blu-rays and DVDs from Europe and other countries?

Yes PowerDVD can play all regions of Blu-rays and DVDs. However, the disc region of the disc you play should be consistent with the region code setting of your disc player. The disc region is controlled by your disc player for DVDs and is changed in Windows. For Blu-ray Discs, you can change the disc region in PowerDVD on the Blu-ray Disc tab in preferences. The Blu-ray Disc region can only be changed a maximum of five times.
Does my computer need to be connected to the Internet for the software to work?

We ask that you connect to the Internet after installing PowerDVD for initial software and file format activation, and the first-time you play an Ultra HD Blu-ray movie. An Internet connection is also required to use any of the online services, such as CyberLink Cloud, YouTube, and Vimeo.

For PowerDVD and PowerPlayer 365, an Internet connection is required to sign in and install the software, as well as for the reasons* above. After that, an Internet connection is required once a month to check your subscription status.

* Note: PowerPlayer 365 does not support disc playback.
Does PowerPlayer 365 play DVDs, Blu-ray Discs, etc.?

No. PowerPlayer is strictly a media file player, whether it be on your smartphone, tablet, or PC desktop. See the full list of supported formats and devices on the PowerPlayer spec page: https://www.cyberlink.com/products/powerplayer/spec_en_US.html
Is PowerPlayer just an app for a smartphone or tablet?

PowerPlayer is the new premium media player for all devices and screens. PowerPlayer is available in three different ways:

1. PowerPlayer 365 for desktop.
2. PowerPlayer mobile app for iOS and Android devices.
3. PowerPlayer web player available in your web browser: http://powerplayer.cyberlink.com/

Check out the intro video for PowerPlayer for more details: https://www.youtube.com/watch?v=H4tjkLGHXYM&
Will my PowerDVD 21 expire for new Blu-ray Disc movies one day after a new version is released?

No it will not expire as soon as the new version comes out. For example, users who have PowerDVD 12 Ultra are still able to play the newest Blu-ray Disc movies, as long as:

1. They have the latest version of their PowerDVD installed. You can download the latest software patches here:
https://www.cyberlink.com/support/powerdvd-ultra/patches_en_CA.html
2. They ensure they update their GPU driver regularly. We recommend updating your GPU driver from the manufacturer web site, rather than via Windows update.
3. They ensure their disc drive firmware is updated regularly.

These steps should be followed for all retail versions of PowerDVD, even the latest version.
The following is a list of frequently asked questions in the PowerDVD/PowerPlayer forums. Before posting, please check if your query can be quickly found below.

To assist our regular forum users, you can use this as a resource to quickly answer a frequently asked question by linking to the specific posted question below.

If you have any suggestions for FAQs we should add, please PM us and include a resource thread for a previously answered question. We plan on making this a growing resource, so any suggestions are helpful.

FAQs

  1. Will my PowerDVD 21 expire for new Blu-ray Disc movies one day after a new version is released?

  2. Is PowerPlayer just an app for a smartphone or tablet?

  3. Does PowerPlayer 365 play DVDs, Blu-ray Discs, etc.?

  4. Does my computer need to be connected to the Internet for PowerDVD/PowerPlayer to work?

  5. Does PowerDVD play all regions of Blu-rays and DVDs from Europe and other countries?

  6. Does PowerDVD play 4K UHD movies?

  7. If I buy the PowerDVD disc, am I able to install the program on another computer if I choose to buy a new computer?

  8. How can I re-download my PowerDVD/PowerPlayer software again? My download link expired, what can I do?

  9. I have bought PowerDVD but I can’t find where I input the product key in the trial version I was using. What can I do?

  10. How do I get rid of the pop-ups or update notices in PowerDVD/PowerPlayer?

  11. Why don’t I have this feature in my PowerDVD? What features are in my version of PowerDVD?

  12. Does PowerDVD/PowerPlayer play 3D discs, videos, etc.

Hello,

We are pleased to let you know that PowerDVD 21 is now available!

For users who have a current subscription to PowerDVD 365 or PowerPlayer 365, you can download the update to versions 365.21.1519 and 365.21.1510 respectively, via the CyberLink Application Manager (CAM) app.

To update to these versions, launch the CyberLink Application Manager (CAM) program and then click the Download button next to the PowerDVD 365 or PowerPlayer 365 programs on the My Programs tab. If you do not have CAM installed, you can download it for free here:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Check out this latest PowerDVD video below to see what's new, or download the free trial version here to see for yourself!



Cheers,
PowerDVD Moderator
Generating the DxDiag.txt File

For technical issues it is essential that the complexities of your particular system be known for members (and CyberLink Support where necessary) to assess. The use of a standard DXDiag file is recommended for this purpose.

The full details of what this tool is and what the file will contain can be found here:
https://technet.microsoft.com/en-us/library/cc938991.aspx

To Generate the DxDiag.txt File
  1. Click the Windows start button and then type "DxDiag" on your keyboard.

  2. Click on DxDiag.exe in the start menu or search area to open the program.

  3. Once the tool is open, click "Save All Information". Name your file and then save it in a location on your computer that's easy to find, like your desktop.

  4. Attach this file to in your post or reply.
Hello,

This thread is a resource for common Ultra HD Blu-ray and Blu-ray Disc questions and issues faced by our users, and the related FAQs and suggestions. We will continue to add to it when necessary.

Blu-ray Discs

If facing playback issues with any Blu-ray Disc, the first thing you should do is ensure you have the latest version of PowerDVD installed. You can download the patch update here.

The second step is to go to your GPU manufacturer's website to download and install the latest driver. Yes, even if your PC is "brand new", the driver has most likely been updated since your card or PC was shipped. The most common issues users face are HDCP related issues. GPU driver update resolves most of them.

Third step is to check your connection. If your PC is connected to an external monitor or TV, the cable and the external device must both be firmly connected to one device only and HDCP compliant.

Ultra HD Blu-rays

The minimum system requirements for Ultra HD Blu-ray playback can be found here: https://www.cyberlink.com/support/faq-content.do?id=19144

FYI, these system requirements are set by the Blu-ray Disc Association, not by CyberLink. You can quickly check if your current computer setup satifies the requirements by downloading and installing the Ultra HD Blu-ray Advisor.

The following are some more helpful FAQs related to Ultra HD Blu-ray playback:

- What are the setup recommendations to build an Ultra HD Blu-ray movie playback platform?

- I am receiving an error message with a five digit error code during Ultra HD Blu-ray movie playback. What can I do?

- What can I do if I still cannot successfully play Ultra HD Blu-ray movies even after my platform is verified as capable of playback by Ultra HD Blu-ray Advisor?
The following are some suggestions and things to keep in mind when posting or interacting in threads on the PowerDVD forum. To view the full rules and regulations for the CyberLink forum, see http://forum.cyberlink.com/forum/posts/list/18337.page

Be advised that this forum is intended for user-to-user help, and no official support will reply to your post. If you have a technical issue with the software, please submit a support ticket for free here:
https://membership.cyberlink.com/support/service/technical-support.do

Posting Tips

Search Before Posting
Before posting, please use the forum's search capability to see if your question/issue was identified and answered previously:
http://forum.cyberlink.com/forum/search/filters.page

Referencing Previous Posts
If you find a related post that does not fully answer your question, do not resurrect the old post by replying to it. Please start a new post, and then post a URL link to the previous post for reference. The information in your new post can be compared by forum members who will answer.

Starting a New Post
When starting a new post, please provide the following pieces of information so that users can answer your questions efficiently:

1. Which exact version of PowerDVD are you using? Patch updates are available quite regularly, and many common issues can be fixed by installing it. Download and install the latest patch updates from here.

2. Provide a clear explanation of what issue you are facing. Screenshots of error messages and details about your unique computer setup are important.

3. Include the detailed specs of your computer when necessary. Generating a DxDiag file can be very helpful for users to help you diagnose issues. (Instructions for generating your DxDiag file further down in this thread).

Note: please remember that other forum members are volunteers, and are not obliged to help you. Do not post your issue repeatedly or with attention grabbing subject lines. Politeness, patience, and direct answers to user questions will yield the best results.

Replying to Posts
When replying to your own or some else's post, please keep in mind the following:

  1. Be polite and courteous. We are users like you trying to help.

  2. Stay on topic. Tangents can be fun, but straying off can cause confusion in a thread.

  3. Please don't reply via PM. It benefits everyone when questions are posted publicly and members can answer. Easiest way for all us to learn.

  4. Do not reply to old posts, even if you have the same or related issue. Better to start a new post and then reference the post you found.

Hello,

Best to send this information to CyberLink Technical Support. More likely to get a solution there:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Quote

I would like to ask you to look into the issue. So far the workaround for me is to set HDR/SDR balance to 0, have dark desktop, but the movies will have correct brightness.


Hello,

This a user forum, so the "you" you are referring to will not read this. I suggest you send this content and post the proper channel, which is CyberLink Technical Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers,
PowerDVD Moderator
Hello,

You didn't provide some of the requested information (specifically the DXDiag.txt), so it is hard for anyone to help you.

https://forum.cyberlink.com/forum/posts/list/79023.page

Hard to determine what is going on your specific machine, but it could be a driver issue. Best to contact CyberLink Customer Service:

https://www.cyberlink.com/support/index.html

Cheers
PowerDVD Moderator
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