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Hello,

Please see this FAQ:

https://www.cyberlink.com/support/faq-content.do?id=26918

Cheers
PowerDVD Moderator
Hello,

We are pleased to let you know that PowerDVD 22 is now available!

For users who have a current subscription to PowerDVD 365, you can download the update to version 22.1614, via the CyberLink Application Manager (CAM) app.

To update to these versions, launch the CyberLink Application Manager (CAM) program and then click the Upload button next to the PowerDVD 365 item on the My Programs tab. If you do not have CAM installed, you can download it for free here:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Check out this latest PowerDVD video below to see what's new, or download the free trial version here to see for yourself!



Cheers,
PowerDVD Moderator
Generating the DxDiag.txt File

For technical issues it is essential that the complexities of your particular system be known for members (and CyberLink Support where necessary) to assess. The use of a standard DXDiag file is recommended for this purpose.

The full details of what this tool is and what the file will contain can be found here:
https://technet.microsoft.com/en-us/library/cc938991.aspx

To Generate the DxDiag.txt File
  1. Click the Windows start button and then type "DxDiag" on your keyboard.

  2. Click on DxDiag.exe in the start menu or search area to open the program.

  3. Once the tool is open, click "Save All Information". Name your file and then save it in a location on your computer that's easy to find, like your desktop.

  4. Attach this file to in your post or reply.
The following are some suggestions and things to keep in mind when posting or interacting in threads on the PowerDVD forum. To view the full rules and regulations for the CyberLink forum, see http://forum.cyberlink.com/forum/posts/list/18337.page

Be advised that this forum is intended for user-to-user help, and no official support will reply to your post. If you have a technical issue with the software, please submit a support ticket for free here:
https://membership.cyberlink.com/support/service/technical-support.do

Posting Tips

Search Before Posting
Before posting, please use the forum's search capability to see if your question/issue was identified and answered previously:
http://forum.cyberlink.com/forum/search/filters.page

Referencing Previous Posts
If you find a related post that does not fully answer your question, do not resurrect the old post by replying to it. Please start a new post, and then post a URL link to the previous post for reference. The information in your new post can be compared by forum members who will answer.

Starting a New Post
When starting a new post, please provide the following pieces of information so that users can answer your questions efficiently:

1. Which exact version of PowerDVD are you using? Patch updates are available quite regularly, and many common issues can be fixed by installing it. Download and install the latest patch updates from here.

2. Provide a clear explanation of what issue you are facing. Screenshots of error messages and details about your unique computer setup are important.

3. Include the detailed specs of your computer when necessary. Generating a DxDiag file can be very helpful for users to help you diagnose issues. (Instructions for generating your DxDiag file further down in this thread).

Note: please remember that other forum members are volunteers, and are not obliged to help you. Do not post your issue repeatedly or with attention grabbing subject lines. Politeness, patience, and direct answers to user questions will yield the best results.

Replying to Posts
When replying to your own or some else's post, please keep in mind the following:

  1. Be polite and courteous. We are users like you trying to help.

  2. Stay on topic. Tangents can be fun, but straying off can cause confusion in a thread.

  3. Please don't reply via PM. It benefits everyone when questions are posted publicly and members can answer. Easiest way for all us to learn.

  4. Do not reply to old posts, even if you have the same or related issue. Better to start a new post and then reference the post you found.

Hello,

Yes YouCam works with Zoom. Currently there is no subscription version of YouCam, so you can purchase the perpetual version of YouCam 9. I beleive the next version will be release later this year, as it has been a couple years since the last release.

Cheers
YouCam Moderator
Hello,

You'll probably need to provide more information before anyone can help you, such as:

- what capture format did you record the video into?

- can you try using MediaInfo online and provide the file details here as well? Would be helpful

- what player are you using to play the recorded file?

Cheers
YouCam Moderator
Hello,

Thanks for sharing your steps to solving this on your computer.

Cheers
PowerDVD Moderator
Quote Hi

Do I attach the file here or just cut and paste the contexts of the DxDiag file? I tried taking the card acceleration off thru the card software then thru the PowerDVD software. Neither one nor the other nor both made a difference.



Hello,

Please just attach the DXDiag file here. You should also send it and the issue to CyberLink Customer Service:


https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

The issue would probably be the same in the latest version of PowerDVD, since it looks like it is GPU related. You can try installing the trial version of PowerDVD 21 just to check.

Looking at your DXDiag file, I see that your NVIDIA GPU is using the latest driver, which means it was updated after March 22 when the driver was released. See attached driverinfo.jpg:. The driver version is the last 5 numbers in the DSDiag file, i.e 512.15

Driver File Version: 30.00.0015.1215 (English)
Driver Version: 30.0.15.1215

My contact at CyberLink mentioned that this issue was common on AMD platforms, but it could be something in the driver upate on March 22 is causing this in some NVIDIA GPUs now. You may want to try rolling back to a previous driver to see if it fixes it as well. Worth a try.

Cheers
PowerDVD Moderator
Quote Please find attached.

After pressing Alt-LeftShift-Printscreen the Bluray will play, but pressing Alt-Leftshift-Printscreen after play has begun causes the player to stop playing and give the same dialog. It refuses to play and also allow me to use my computer.



Hello,

Yes, as I indicated, you can switch back to high contrast mode after you are done playing the Blu-ray. Since your GPU cannot enable DRM in high contrast mode anymore for some reason, you need to keep it turned off during playback.

Cheers
PowerDVD Moderator
Hello,

You didn't share any of the requested information about your PC, so it is hard to provide a reason here and some assumptions have to be made.

This issue is actually caused by some AMD GPUs, as DRM protection cannot be enabled in high contrast mode. As to why you have never seen this before, it could be the driver was updated by Windows or you recently enabled high contrast mode.

If you want to continue using high contrast mode, you just need to just press Alt+Left Shift+Print Screen to disable high contrast mode before beginning Blu-ray playback. Press it again once you are done to re-enable it.

Cheers
PowerDVD Moderator
Hello,

Issues like this are usually caused by your graphics card. I would suggest making sure its driver is using the latest version. Also go to Settings > Player Settings > Video, Audio, Subtitles and deselect the "Enable hardware acceleration decoding whenever possible" checkbox if it was previously enabled.

If neither of those things work, please respond with your DXDiag.txt file and we'll try and offer more suggestions.

Cheers
PowerDVD Moderator
Quote

How do I find my PowerDVD 20 Ultra product key?


Hello,

Your product key should be in your the purchase confirmation email you received when buying PowerDVD, or on the disc envelope if you purchased the box. If you don't have those anymore, you can try and contact CyberLink to see if they will provide it.

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

Please also send this info to CyberLink Customer Service, with your DXDiag file, via this link:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

That is available on captured images only, not live video. To access it, just right click on a photo, select Edit Photo/Video, and then click on the beautify button. See the attached images.

Cheers
YouCam Moderator
Hello,

I have YouCam 9 Deluxe installed here and I found the makeup feature. See the attached image, and a link to the help info:
https://help.cyberlink.com/stat/help/youcam/9/enu/03_01_02_mu_em_ga.html?anchor=editinglooks

Did you uninstall Essential and then install the Deluxe version with the download files you received when you made the purchase?

Cheers
YouCam Moderator
Hello,

Your best bet is to always submit the DXDiag file and a decsription of your issue to CyberLink Customer Service. You can do that here:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Quote

Should I log a bug report? How can I do this?



Hello,

Yes, please do. Just submit a customer support ticket at this link:

https://membership.cyberlink.com/support/service/technical-support.do

Including this thread in the submission would be helpful too.

Cheers
PowerDVD Moderator
Hello,

Please contact CyberLink Customer Service about this to get an official answer, and reply back:

https://membership.cyberlink.com/support/customer-services.do

Cheers
YouCam Moderator
Quote Hello,

... and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator


Hello,
I am just the forum moderator, not CyberLink Customer Support. Did you contact CyberLink Tech Support as I suggested?

Cheers
YouCam Moderator
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