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Hi,

Thanks for reporting. CyberLink has issued a hotfix:

https://forum.cyberlink.com/forum/posts/list/118374.page

Cheers
PhotoDirector Moderator
Hello,

CyberLink has provided us with a hotfix for the cropping issue outlined here. Please only apply if you feel comfortable updating your program files. A patch should be released soon for all 365 users.

Steps to use the hotfix:

1. Close PhotoDirector if it has launched.

2. Go to the following folder in Windows File Explorer:

C:\Program Files\CyberLink\PhotoDirector14\Presentation\UI\Viewer\BehaviorHandler\SBHLayer\

3. Rename the file " CropToolHandler.kc " to " CropToolHandler_.kc " as backup at the above folder.

4. Download and extract the attached zip to get the new " CropToolHandler.kc " file.

5.Copy the new " CropToolHandler.kc " files to PhotoDirector folder below:

C:\Program Files\CyberLink\PhotoDirector14\Presentation\UI\Viewer\BehaviorHandler\SBHLayer\

6. Check the photo cropping condition in the Edit module of PhotoDirector 365.

Cheers,
PhotoDirector Moderator
Hello,

As requested in the readme before posting, please check the forum FAQ before posting. The answer is here:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351268

Cheers
PowerDVD Moderator
Hello,

I suggest you contact CyberLink support about your issue:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
ColorDirector Moderator
Hello,

You can try using the Grain effect and adjusting the settings, or one of the available templates in Scenery.

Cheers
PhotoDirector Moderator
Hello,

Please check the forum FAQ before posting. The answer is there:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351267

Cheers
PowerDVD Moderator
Hello,

Thanks for sharing this helpful suggestions and information.

Cheers
PowerDVD Moderator
Quote I am having the same issue trying to export a slideshow. I created the slide show (under create), then when i click on export, choose file type, etc, I am not able to produce. Nothing happens. I've attached a screenshot.

Kristen


Hello,

Your issue is completely different.

Please contact CyberLink Technical Support for assistance: https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PhotoDirector Moderator
Hello,

If should be fine, as long as you haven't used the product key too many times. Contact CyberLink support if you need to get a new download link. You can find the link in my signature.

Cheers
AudioDirector Moderator
Quote Hi I was wondering does the program respect user privacy? Is our picture we edit like our face sent out to servers beyond our computer?

If program crashes it will send my info?

Or our family and system file info? It looks like good program but I hope it does not steal our info.

Thank you and no offense I was just curious because i have important file on my computer for my bank and family picture.

Sorry for bad english!


Hello,

Any user information CyberLink product's collect is anonymous and can't identify anyone according to their privacy policies.

"*PRIVACY POLICY
Some of our products may send an anonymous event/signal to CyberLink’s backend server to collect information for the purpose of improving the end user experience, such as for example:
-When user opts in or out of the CEIP (CyberLink Experience Improvement Program)/CPIP (CyberLink Product Improvement Program); and
-When our product is installed and/or uninstalled.

Please note that a trial version may also collect anonymous information and/or send crash report silently to CyberLink backend server for product improvement program."

You can read the full EULA here: https://www.cyberlink.com/support/faq-content.do?id=27264

What is your native language? Maybe I can send you the EULA in that language if available.

Cheers
PhotoDirector Moderator
Hello,

Answer is in the Forum FAQ:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351267

Cheers
PowerDVD Moderator
Hello,

A patch update is available for PowerDVD 22 perpetual users. Install it to update PowerDVD to GM3 build 22.0.2415.62. It can be downloaded from the CyberLink website at the following URL:

https://www.cyberlink.com/support/index.html?action=download

PowerDVD 365 subscribers can update to the latest version in CyberLink Application Manager.

GM4 release notes:

- Updates the sign in mechanism for YouTube video feature.
- Minor bug fixes and UX improvements.

Cheers
PowerDVD Moderator
Hello,

The latest version of PowerDVD 22 Ultra is 22.0.2415.62. You download the patch update via this link:

https://www.cyberlink.com/support/index.html?action=download

Just select "PowerDVD" as the Product and "22" as the version, and then click the blue Patch link in the PowerDVD 22 section.

Cheers
PowerDVD Moderator
Hello,

You are trying to play back a video that has 9:16 aspect ratio in PowerDVD 12? Does it play in 16:9 format, i.e. on its side?

I don't remember off hand which exact version portrait videos support was added, but it has been available for many years.

Cheers
PowerDVD Moderator
Quote
I'm running Color Director Suite 365.
The LUTS downloaded is the ones that are available from Director Zone and are presets shared by other members.


Hello,

Thanks for the additional info. You keep using the terms presets and LUTs interchangeably, but they are two different things. When you download presets, they are installed on the Presets tab in ColorDirector because they are presets. There are no LUTs on DirectorZone, but you can download them directly on the Store tab in the LUTs window:

https://help.cyberlink.com/stat/help/colordirector/11/enu/06_03_01_applying_color_look_u.html

When downloaded, they are stored here:

C:\Users\User_Name\AppData\Local\Cyberlink\ColorDirector\ContentPack

but you can't change the storage location.

Presets downloaded and then installed are located here on your hard drive:

C:\Users\User_Name\AppData\Local\Cyberlink\PhotoDirector\Adjustment Presets\Downloaded Presets

If you don't have PhotoDirector installed, then they are probably stored here:

C:\Users\User_Name\AppData\Local\Cyberlink\ColorDirector\Adjustment Presets\Downloaded Presets

If you meant the download location from when downloaded from DirectorZone, that depends on your personal and browser settings, but for me it is here:

C:\Users\User_Name\Downloads

Let me know if you have more questions.

Cheers
ColorDirector Moderator
Hello,

Which version of ColorDirector are you running? 11? Do you mean the LUTs downloaded on the Store tab in Color Look-up Table Manager window?

Cheers
ColorDirector Moderator
Bonjour,

Veuillez contacter l'assistance clientèle de CyberLink au sujet de votre problème:

https://fr.cyberlink.com/cs-help

Cheers
PowerDVD Moderator
Hello,

Please check this FAQ for a suggestion on how to fix the 31001 error:

https://www.cyberlink.com/support/faq-content.do?id=19797

Cheers
PowerDVD Moderator
Quote I am using photo director 365 online. Everytime I print a photo it also prints the water mark Design by PhotoDirector. How do I remove this?


Hello,

Please follow the steps in this post, and take a screenshot to show us which exact version you're running. Just attach the photo in a reply,

Cheers
PhotoDirector Moderator
Hello,

You'll have to ask them to get confirmation, but I suspect because close to 75% of PC users still use Windows 10.

The system requirements for Power2Go 13 do not list Windows 11 as supported yet:

https://www.cyberlink.com/products/power2go-platinum/specs_en_US.html

Cheers
Power2Go Moderator
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