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Quote Is it possible that you could provide a link for me to download power to go version 11.

I am frustrated at not being able to access my program.

Alternatively how much will it cost me to re-purchase the program?

Regards
Ernie Adams


Hello,

No, I am just a moderator, not customer support. Just follow the steps above, it should not be this difficult.

If you want to purchase Power2Go 13, you can do so on the web site:

https://www.cyberlink.com/store/power2go-platinum/upgrade_en_US.html?affid=2581_1433_540

Cheers
Power2Go Moderator
Hello,

We are not sure where you are seeing a "capture" button for submitting support ticket. Can you please take a screenshot and attach it here?

You simply need to:

1. Go to the URL provided: [url=https://membership.cyberlink.com/support/customer-services.do]https://membership.cyberlink.com/support/customer-services.do[/url]

2. Click on "Others"

3. Input a subject/question in the field provided.

4. Select a question type.

5. Enter a brief description of your subject/question.

6. Verify the CAPTCHA and then click Accept and Submit.

Cheers
Power2Go Moderator
Quote


I thank you for your suggestion - have tried a number of times (unsuccessfully) to contact customer support from their support site but this not has not been successful.


Hello,

According to customer service, you have not contacted them since 2018. Not sure why you are having issues. You just need to submit a ticket using this page:

https://membership.cyberlink.com/support/customer-services.do

Once you have submitted your ticket, respond with your ticket number and we can pass it along.

Cheers
Power2Go Moderator
Hello,

You need to contact CyberLink Customer Service about your issue.

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

Where are you trying to download it from? Downloads from CL expire after 30 days, so please contact CyberLink Customer Service about your issue:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

No, this is not possible. You can submit this as a feature request by contact CyberLink here:

https://membership.cyberlink.com/support/customer-services.do

Cheers,
YouCam Moderator
Hello,

YouCam does not have such advanced settings. You'd need to purchase a photo adjustment program like PhotoDirector to get such results.

Cheers,
YouCam Moderator
Hello,

Please contact CyberLink customer service about your issue:

https://membership.cyberlink.com/support/customer-services.do

Regards,
YouCam Moderator
Hello,

You really haven't give anyone enough to assist you. So please follow the instructions in the read me and contact CyberLink technical support about your issue:

https://membership.cyberlink.com/support/service/technical-support.do

Technical support is not provided on the forum.

Cheers
YouCam Moderator
Hi Members,
The latest patch update for PowerDVD 19 is now available for use. It will update your version to the latest version, which is v2403.

This patch can be downloaded from here:

http://www.cyberlink.com/downloads/support/powerdvd-ultra/patches.html

Release notes:

Note: this patch is not for PowerDVD subscription version, hardware bundled/pre-installed versions, volume license, or versions purchased via the Microsoft Store and Steam.

- Resolves the issue that the program freezes when playing HDR video on AMD Radeon RX 5700 platforms.
- Resolves the issue that the program crashes when stopping playback of VOB files.
- Resolves the issue that the program crashes when playing certain Blu-ray movies with ASUS Xonar sound blaster.
- Minor bug fixes.

Cheers,
PowerDVD Moderator
Quote would powerdvd add option on next updates/powerdvd 20 release. for SPARTIALS HEADHPNE + MOVIE THEARTER MODE/LIVING ROOM.


Hello,

Please submit PowerDVD program suggestions to CyberLink Customer Service, since the development team does not view this forum regularly:

https://membership.cyberlink.com/support/customer-services.do

Also, since PowerDVD 20 is far into the development phase, this suggestion would be for PowerDVD 21.

Cheers.
PowerDVD Moderator
Quote Well, it's been a week since my last post and no one from Cyberlink, or any other contributor, has made comment on my, I believe, quite reasonable expectation for PDVD 19...


Hello,

As posted in the read me and at the top of the forum, CyberLink CS does not monitor or provide customer support on the forum. Have you tried contacting CyberLink customer support as suggested?


https://www.cyberlink.com/support/contact-support.jsp

Cheers
PowerDVD Moderator
Dear All,

Locking thread because new posts do not seem to be related to original topic. Also, as we ask users not to do in the Read Me, user replied to an old topic, instead of starting a new one and referring back to the original.

Johnhz1532, please contact CyberLink Technical Support about your issue and follow the current advice given by users.

Cheers
PowerDVD Moderator
Hello,

You did not provide any of the requested information, so hard to assist you on the forum. Please supply all the information, including your exact build number and your DXDiag file:

https://forum.cyberlink.com/forum/posts/list/65589.page

You should also contact CyberLink Technical Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

The latest version of YouCam is now available! Some of the new features in YouCam 9, include:

- Broadcasting Live to Social Media Web Sites

- Recording Videos Calls and Live Broadcasts

- Adding Overlays on Webcam Video

- Face Beautify on Live Video

Please see the YouCam 9 home page for more detailed information:

https://www.cyberlink.com/products/youcam/features_en_US.html

Cheers,
YouCam Moderator
Quote Any ideas on what's going on? Two hours with Dell Support yielded only a suggestion to contact Cyberlink. Any help appreciated.

--JDFogg


Hello,

Please contact CyberLin Technical Support here: https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Quote That didn't help at all


Hello,

Then you are encouraged to contact CyberLink's technical support team via this link form:

https://membership.cyberlink.com/support/service/technical-support.do

This is a volunteer forum where users of CyberLink products help other users. Technical support is not provided.

Cheers
PowerDVD Moderator
Hello,

These features are not currently available in YouCam. However, you will find them in CyberLink Screen Recordor, which is designed more for screen capture and live video streaming:

https://www.cyberlink.com/products/screen-recorder/features_en_US.html

Cheers
YouCam Moderator
Dear All,

Locking thread as there are two posts that are not the same as the OP's. Our contact at CL informs us that he believes the OP's issue was fixed by installing the latest PowerDVD 19 patch.

Please contact technical support about your issue, or wait for their reply.

Cheers
PowerDVD Moderator
Hello,

The previous message was removed because it fits the pattern of being a possible spam message through future editing. Please ignore and wait for a reply from another user.

Cheers
Power2Go Moderator
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