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Hello,

PhotoDirector 14 has been released. The new features include:

- Remove unwanted noise in dark areas of photos with the Denoise feature.
- Use the enhanced content aware removal that uses AI for improved object removal results.
- Apply cartoon style effects on photos with faces to create an anime effect.
- Auto select and mask multiple objects in regional adjustment selection or with the select area tool.
- Add animated stickers and overlays to your photos in Decorations.
- Adjust the focal depth in photos with the Focus feature.
- Position stickers behind objects (people, pets, etc.) using multiple object segmentation.
- Adds support for more lens profiles in lens correction.
- Create an enhanced bokeh effect with focus blur on your photos.
- Invert the colors in a layer or apply a color gradient preset in layer properties.
- Customize the order and features available in the adjustment and guided panels.

Cheers
PhotoDirector Moderator
Generating the DxDiag.txt File

For technical issues it is essential that the complexities of your particular system be known for members (and CyberLink Support where necessary) to assess. The use of a standard DXDiag file is recommended for this purpose.

The full details of what this tool is and what the file will contain can be found here:
https://technet.microsoft.com/en-us/library/cc938991.aspx

To Generate the DxDiag.txt File
  1. Click the Windows start button and then type "DxDiag" on your keyboard.

  2. Click on DxDiag.exe in the start menu or search area to open the program.

  3. Once the tool is open, click "Save All Information". Name your file and then save it in a location on your computer that's easy to find, like your desktop.

  4. Attach this file to in your post or reply.
How do I determine which version of PhotoDirector I have?
1. Open up PhotoDirector.
2. Click on the PhotoDirector logo on the top left of the screen.
3. Find these two numbers:

Build number: will be similar to 14.0.xxxx.0
SR number: will be similar to PTD160718-01
The following are some suggestions and things to keep in mind when posting or interacting in threads on the PhotoDirector forum. To view the full rules and regulations for the CyberLink forum, see http://forum.cyberlink.com/forum/posts/list/18337.page

Be advised that this forum is intended for user-to-user help, and no official support will reply to your post. If you have a technical issue with the software, please submit a support ticket for free here:
https://membership.cyberlink.com/support/service/technical-support.do

Help Resources and Tutorials
If you are posting a "how to" question, consider first checking:

Latest PhotoDirector help file:
https://help.cyberlink.com/stat/help/photodirector/14/pc/enu/index.html

PhotoDirector Tutorials:
https://www.cyberlink.com/learning/photodirector-photo-editing-software?category=1

CyberLink's Learning Center:
http://www.cyberlink.com/learning

Posting Tips

Search Before Posting
Before posting, please use the forum's search capability to see if your question/issue was identified and answered previously:
http://forum.cyberlink.com/forum/search/filters.page

Referencing Previous Posts
If you find a related post that does not fully answer your question, do not resurrect the old post by replying to it. Please start a new post, and then post a URL link to the previous post for reference. The information in your new post can be compared by forum members who will answer.

Starting a New Post
When starting a new post, please provide the following pieces of information so that users can answer your questions efficiently:
1. Which exact version of ColorDirector are you using? Patch updates are available quite regularly, and many common issues can be fixed by installing it. (Instructions for determining your version further down in this thread)
2. Provide a clear explanation of what you are trying to accomplish or the issue you face. Screenshots and step by step instructions are encouraged.
3. Include the detailed specs of your computer when necessary. Generating a DxDiag file can be very helpful for users to help you diagnose issues. (Instructions for generating your DxDiag file further down in this thread)

Note: please remember that other forum members are volunteers, and are not obliged to help you. Do not post your issue repeatedly or with attention grabbing subject lines. Politeness, patience, and direct answers to user questions will yield the best results.

Replying to Posts
When replying to your own or some else's post, please keep in mind the following: Be polite and courteous. We are users like you trying to help. Stay on topic. Tangents can be fun, but straying off can cause confusion in a thread.

Please don't reply via PM. It benefits everyone when questions are posted publicly and members can answer. Easiest way for all us to learn.

Do not reply to old posts, even if you have the same or related issue. Better to start a new post and then reference the post you found.
Hello,

Version 11 of ColorDirector has been released. The latest features include:

- Download stock videos from Shutterstock and Getty Images.
- Purchase premium videos from Getty Images for use in your projects.
- Track objects with the enhanced motion tracking that uses AI based tracking for better results.
- Use the enhanced color match feature that provides better results.
- Apply a glow effect on your videos.
- Make eye-catching light hits effects on your videos.
- Customize the order and features available in the adjustment panel.

Cheers
ColorDirector Moderator
Generating the DxDiag.txt File

For technical issues it is essential that the complexities of your particular system be known for members (and CyberLink Support where necessary) to assess. The use of a standard DXDiag file is recommended for this purpose.

The full details of what this tool is and what the file will contain can be found here:
https://technet.microsoft.com/en-us/library/cc938991.aspx

To Generate the DxDiag.txt File
  1. Click the Windows start button and then type "DxDiag" on your keyboard.

  2. Click on DxDiag.exe in the start menu or search area to open the program.

  3. Once the tool is open, click "Save All Information". Name your file and then save it in a location on your computer that's easy to find, like your desktop.

  4. Attach this file to in your post or reply.
How do I determine which version of ColorDirector I have?
1. Open up ColorDirector.
2. Click on the ColorDirector logo on the top left of the screen.
3. Find these two numbers:

Build number: will be similar to 11.0.xxxx.0
SR number: will be similar to CDR160718-01
The following are some suggestions and things to keep in mind when posting or interacting in threads on the ColorDirector forum. To view the full rules and regulations for the CyberLink forum, see http://forum.cyberlink.com/forum/posts/list/18337.page

Be advised that this forum is intended for user-to-user help, and no official support will reply to your post. If you have a technical issue with the software, please submit a support ticket for free here:
https://membership.cyberlink.com/support/service/technical-support.do

Help Resources and Tutorials

If you are posting a "how to" question, consider first checking:

Latest ColorDirector help file:
https://help.cyberlink.com/stat/help/colordirector/11/enu/index.html

ColorDirector Tutorials:
https://www.cyberlink.com/learning/colordirector

CyberLink's Learning Center:
http://www.cyberlink.com/learning

Posting Tips

Search Before Posting
Before posting, please use the forum's search capability to see if your question/issue was identified and answered previously:
http://forum.cyberlink.com/forum/search/filters.page

Referencing Previous Posts
If you find a related post that does not fully answer your question, do not resurrect the old post by replying to it. Please start a new post, and then post a URL link to the previous post for reference. The information in your new post can be compared by forum members who will answer.

Starting a New Post
When starting a new post, please provide the following pieces of information so that users can answer your questions efficiently:

1. Which exact version of ColorDirector are you using? Patch updates are available quite regularly, and many common issues can be fixed by installing it. (Instructions for determining your version further down in this thread)

2. Provide a clear explanation of what you are trying to accomplish or the issue you face. Screenshots and step by step instructions are encouraged.

3. Include the detailed specs of your computer when necessary. Generating a DxDiag file can be very helpful for users to help you diagnose issues. (Instructions for generating your DxDiag file further down in this thread)

Note: please remember that other forum members are volunteers, and are not obliged to help you. Do not post your issue repeatedly or with attention grabbing subject lines. Politeness, patience, and direct answers to user questions will yield the best results.

Replying to Posts
When replying to your own or some else's post, please keep in mind the following:

Be polite and courteous. We are users like you trying to help. Stay on topic. Tangents can be fun, but straying off can cause confusion in a thread.

Please don't reply via PM. It benefits everyone when questions are posted publicly and members can answer. Easiest way for all us to learn.

Do not reply to old posts, even if you have the same or related issue. Better to start a new post and then reference the post you found.
Hello Members,

AudioDirector 13 Ultra and the latest version of AudioDirector 365 have been released.

New features include:

- Use the Speech Auto Leveler to balance the loudness differences of speech in a single audio file.
- Match the frequency spectrum of audio clips that were recorded with different microphones using Equalizer Match.
- Repair audio clips that were cut during compression or transmission with Spectral Recovery.
- Add more dynamic reverb to audio using the improved algorithm.
- Adjust the playback speed of audio using the Play Speed Navigator.

You can compare all the features in this Comparison Chart.

Cheers
AudioDirector Moderator
Generating the DxDiag.txt File

For technical issues it is essential that the complexities of your particular system be known for members (and CyberLink Support where necessary) to assess. The use of a standard DXDiag file is recommended for this purpose.

The full details of what this tool is and what the file will contain can be found here:
https://technet.microsoft.com/en-us/library/cc938991.aspx

To Generate the DxDiag.txt File
  1. Click the Windows start button and then type "DxDiag" on your keyboard.

  2. Click on DxDiag.exe in the start menu or search area to open the program.

  3. Once the tool is open, click "Save All Information". Name your file and then save it in a location on your computer that's easy to find, like your desktop.

  4. Attach this file to in your post or reply.
How do I determine which version of AudioDirector I have?
1. Open up AudioDirector.
2. Click on the AudioDirector logo on the top left of the screen.
3. Find these two numbers:

Build number: will be similar to 13.0.xxxx.0
SR number: will be similar to ADR160718-01
The following are some suggestions and things to keep in mind when posting or interacting in threads on the AudioDirector forum. To view the full rules and regulations for the CyberLink forum, see http://forum.cyberlink.com/forum/posts/list/18337.page
Be advised that this forum is intended for user-to-user help, and no official support will reply to your post. If you have a technical issue with the software, please submit a support ticket for free here:

https://membership.cyberlink.com/support/service/technical-support.do

Help Resources and Tutorials

If you are posting a "how to" question, consider first checking:

Latest AudioDirector help file:
https://help.cyberlink.com/stat/help/audiodirector/13/enu/index.html

AudioDirector Tutorials:
https://www.cyberlink.com/learning/audiodirector

CyberLink's Learning Center:
http://www.cyberlink.com/learning

Posting Tips

Search Before Posting
Before posting, please use the forum's search capability to see if your question/issue was identified and answered previously:
http://forum.cyberlink.com/forum/search/filters.page

Referencing Previous Posts
If you find a related post that does not fully answer your question, do not resurrect the old post by replying to it. Please start a new post, and then post a URL link to the previous post for reference. The information in your new post can be compared by forum members who will answer.

Starting a New Post
When starting a new post, please provide the following pieces of information so that users can answer your questions efficiently:
1. Which exact version of AudioDirector are you using? Patch updates are available quite regularly, and many common issues can be fixed by installing it. (Instructions for determining your version further down in this thread)
2. Provide a clear explanation of what you are trying to accomplish or the issue you face. Screenshots and step by step instructions are encouraged.
3. Include the detailed specs of your computer when necessary. Generating a DxDiag file can be very helpful for users to help you diagnose issues. (Instructions for generating your DxDiag file further down in this thread)

Note: please remember that other forum members are volunteers, and are not obliged to help you. Do not post your issue repeatedly or with attention grabbing subject lines. Politeness, patience, and direct answers to user questions will yield the best results.

Replying to Posts
When replying to your own or some else's post, please keep in mind the following:

  1. Be polite and courteous. We are users like you trying to help.

  2. Stay on topic. Tangents can be fun, but straying off can cause confusion in a thread.

  3. Please don't reply via PM. It benefits everyone when questions are posted publicly and members can answer. Easiest way for all us to learn.

  4. Do not reply to old posts, even if you have the same or related issue. Better to start a new post and then reference the post you found.

Dear PhotoDirector Users,

We’d like to announce that today, September 30, is PIX’s last day as a moderator of the PhotoDirector, AudioDirector, ColorDirector, and several other forums.

We can’t thank him enough for going above and beyond to help users, and teaching many of us how to get the most out of the software.

Thank you PIX, and we truly hope we’ll see around the forum now and again.

Cheers

P.S. We’ll leave this announcement thread unlocked if anyone cares to share your appreciation as well.
Hello,

I suggest you contact your antivirus software provider for further technical assistance to investigate why the software keeps reporting a the virus, which seems to be a false positive. The majority of other antivirus software products do not flag the file.

You can test for yourself using: https://www.virustotal.com/gui/home/url

61 out of 62 said the file is fine, which suggests it's a false positive.

Cheers
PowerDVD Moderator
Hello,

Please try unintalling CAM first. Once uninstalled, try doing a fresh installtion by downloading and installing again:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Cheers
PowerDVD Moderator
Hello,

No, I don't think YouCam will show view in portrait mode. Yes, in PowerDirector you can edit video that has a 9:16 aspect ratio, i.e. portrait mode.

Cheers
YouCam Moderator
Hello,

YouCam has always auto closed when you stop a video call or turn off the video, this has not changed. When you turn the video back on, it is the same as when you start a video call. You now need to double click on the system tray icon to launch it.

I couldn't duplicate the brightness and color temperature adjustments from YouCam auto returning when starting video again in Zoom. They settings only returned when I restarted YouCam.

I suggest you contact CyberLink Customer Service directly if you find this continues to be the issue for you:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Quote

I have to open the panel to get the camera zoom back. I have to go through that every time Zoom turns the video off and on.


Hello,

Yes, this is what I explained above. YouCam does not auto launch when calls start anymore, so that is why the YouCam zoom setting is not activated (it is not open). You need to double-click on the icon to open YouCam in panel mode.

Cheers
YouCam Moderator
Hello,

We have confirmed with our contact at CyberLink that this is now the expected behavior. Once you start the Zoom call, you'll need to double click on the YouCam system tray icon to launch YouCam in panel mode.

Cheers
YouCam Moderator
Hello,

Are you running any anitvirus software? This seems to be a common cause. If yes, try turning it off and then working from there.


Cheers
PowerDVD Moderator
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