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Hello,

You need to contact the laptop manufacturer to get the activation code. It should have been included in the documentation you got with your laptop as well.
So please contact HP to get your activation code.

Cheers
Power2Go Moderator
Hello,

This is a user led forum and no customer support is available. Please contact CyberLink Customer Service about this issue:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

The answer can be found here: https://forum.cyberlink.com/forum/posts/list/79693.page#post_box_327656

Cheers
PowerDVD Moderator
Hello,

The OP has made his/her point more than once and since the conversation has become less than fruitful, we are locking this thread.

As stated in multiple places, there is no tech support offered in the forum so the only way to get that is by contacting CyberLink at:
https://membership.cyberlink.com/support/service/technical-support.do If you are unsatisfied with the software, you can get your money back within 30 days by sending in the request here.

If a solution to this problem is discovered, we will post it in a new thread. If you find that you also have this issue, please contact CyberLink Customer Service via the link above. If you had this issue and found a solution, please start a new thread and then refer back to this one.

To the OP, thanks for providing your support ticket number in your response here. We were told by CS that you did get issues a ticket for your first inquiry, but we thank you for providing the ticket number for the second ticket anyway.

Cheers
YouCam Moderator
Hello,

Please share your support ticket number here so we can investigate by passing it on to CyberLink CS.

FYI, CyberLink doesn't refuse support, they are just experiencing a high number of inquiries during this time. Also, after your response the ticket number is given right away. You can review your active tickets by going to https://www.cyberlink.com/support/index.html, selecting "My Status" and then "My Support Ticket

Cheers
YouCam Moderator
Hello,

Please contact CyberLink technical support about this issue:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Hello,

First, make sure your computer meets the minimum system requirements: https://membership.cyberlink.com/support/service/technical-support.do
You didn't submit the DXDiag file as requested for all posts, so can't be sure.

You can also try switching off all video enhancements, including auto lighting, skin smoothener and TrueTheater Enhancements, as this may cause the lag issue on some computers.

Cheers
YouCam Moderator
Hello,

This is most likely caused by your GPU video driver. Try updating your driver to the latest version first.

If this does not resolve the problem, then please contact CyberLink Technica Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Hello,
Please contact CyberLink Technical Support about your issue:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator
Hello,

Most likely your GPU or motherboard do not support UHD BD playback. Please upload your DSDiag file as requested:

https://forum.cyberlink.com/forum/posts/list/79023.page#post_box_324623

And check the requirements as outlined here:

https://forum.cyberlink.com/forum/posts/list/66024.page

Cheers
PowerDVD Moderator
Hello,

This is not currently available in PowerDVD 20. But you can request it as a new feature by sending a request here:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,
Please contact CyberLink technical support about this issue:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Hello,

No, there is no design tool for making custom scenes. Your only course of action is to download new scenes from DirectorZone or contact CyberLink to request new ones:

https://directorzone.cyberlink.com/youcam#ENV_-1_downloadCount_0_ALL_WORLDWIDE_thumb_1

Cheers
YouCam Moderator
Hello,

This is not a common issue, so please contact CyberLink Customer Service right away:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator
Hello,

Please remember that gadgets and all the YouCam features that have tracking features are best used in well lit video. So if you are having troubles, make sure there is signicant amount of light on your face and also follow the instructions outlined in the UG and FAQ.

Cheers
YouCam Moderator
Quote Will powerdvd tech team consider an releaseing a 3D playback - update/patch only one time just for those who still wants it on powerdvd 20.

version 19 ok but sound issues (statics/hiss when sound is loud) still not been fixed.

Please, lease do it for us, the fans.smile


Hello,

As outlined here, 3D playback has been removed from PowerDVD and all future patch releases will not include 3D playback.

Cheers
PowerDVD Moderator
Hello,

If you just share media on a computer with PowerDVD 20 installed via "Share on Home Network", then you don't need to sign in to CyberLink Cloud for PowerPlayer to access it somewhere else in the house.

As long as you are connected to the same network as the first computer, and that computer is turned on, your mobile device with PowerPlayer can play the shared media. You should see the computer name underneath the "On This Device" button.

If you uploaded any media files to CyberLink Cloud, then that is when you need to sign in on the app to view them.

Cheers
PowerDVD Moderator
Hello,

Please contact CyberLin Customer Service about this issue:

https://membership.cyberlink.com/support/customer-services.do

Cheers
YouCam Moderator
Hello,

This is a user led forum, so CyberLink does not monitor the threads often. Please send this feature request to them directly:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator
Hello,

You are basically right. The cloud storage space for the 365 version is available as long as your subscription is active. For the full list of what features are available, see this FAQ:

https://www.cyberlink.com/support/faq-content.do?id=24939

Cheers
PowerDVD Moderator
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