"CyberLink PhotoDirector is unable to decode the master" on an A7CR ARW

jonahbron

Newbie Joined: Oct 01, 2023 00:01 Messages: 1 Offline

Solved by

Oct 15, 2023 00:19

I've updated PhotoDirector to the latest version, but all of my raw photos are inaccessible, as PhotoDirector doesn't appear to be able to open/edit them. Is this something I can fix, or do I have to wait for an update to fix it?

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Oct 15, 2023 21:16

Hello,

I am having no problem loading ARW files from a Sony α7S III in the latest version of PhotoDirector 365 (15.0.1004). Please consider contacting CyberLink Technical Support, and see if they can assist you:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers,
PhotoDirector Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Oct 16, 2023 04:08

Hi jonahbron -

.ARW files from the (recently released) Sony A7C R are loading & displaying just fine here in both PhD15 & PhD365. I don't have that camera but I downloaded some sample images from Photography Blog.

The sample files I tested are all adjustable in PhD.

What do you mean by "doesn't appear to be able to open/edit them"? Don't they import correctly at all? What's actually happening?

Cheers - Tony
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