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Hey all, the problem really lies in installing new video drivers for me. I had to reinstall the vga driver on the asrock site for the Z270 to work and I left the ME files the same. you also need to do the HDMI update also (1.66). Hope this helps.
Hi, I’m sure you tried rebooting your pc, right? Also, try uninstalling and reinstalling your intel display driver. If that doesn’t do it, I’d try to reset your Windows build installation, especially if your having other issues also. It’s better to build your own htpc. That way you don’t have to deal with restrictions from the manufacturer.

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Thanks for your reply.
So you think this is due to a Windows update?
And you're suggesting that my only solution is to wait for a PDVD patch?

If that is the case, I sure hope that it comes soon.


I downloaded and ran the Intel Driver update utility -- but it says that it can't do anything because I have a "manufacturer customized driver" -- I have yet to hear a response from Alienware support (Dell)
Quote Would really apreciate any suggestions.
I build my PC according the recommendations in this forum, SGX confirmed by the adisor for a while, but then never again...


Hi, try doing a clean install of Windows 1709 and then updating to 1803. For some reason, the latest SGX version doesn’t seem to be compatible with commercial UHD Blu-ray playback. Anyway, this is what I had to, I did all kinds of installing/reinstalling and it did no good. When I finally got SGX to working, HDCP 2.2 wasn’t available after I did a BIOS update. So, I did all the reinstalling/uninstalling again, no good. I then, did a BIOS downgrade along with a CMOS reset from the back of the pc. There is a button on Asrock mothierboards that allow you to reset the CMOS. I pushed it while pc was off and it reset the BIOS in more defined way than just saying load default values. Well, now it’s all green on uhd CyberLink advisor. I’m very thankful to all the help I received on here and other forums cause it was rough not getting to see my uhd Blu-Rays for almost 2 months I think.
Quote Hi, I was wondering if the LGA 1151 i5-7500 7th gen processor is compatible with HDR? I keep getting a Switchind to HDR while playing a 4K move. I am using a z270 Fatal1ty gaming itx/ac board. Thanks for any help.
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Update: I was able to fix this, I think it was reinstalling the intel graphics software that did the trick. Thanks.
Hi, I was wondering if the LGA 1151 i5-7500 7th gen processor is compatible with HDR? I keep getting a Switchind to HDR while playing a 4K move. I am using a z270 Fatal1ty gaming itx/ac board. Thanks for any help.
Hi, my tv is fully HDR compatible. I’m thinking it may be the motherboard that’s not HDR compatible. Thanks for any help. I’m using the Asrock z270 Fatal1ty gaming itx/ac board. Thanks.

Update: I found out that my motherboard is fully compatible, it must be a change in PowerDVD, windows or maybe my tv software. Not sure yet.

Update: I reinstalled my intel display drivers and it finally fixed this issue.
Hi folks, can u please tell me what “Switching to SDR means? Is it saying, it’s simply not using the power dvd HDR enhancement and I’m still getting HDR to my tv. Just wondering, CyberLink would not say what it meant. Thanks for any help, much appreciated. Also, funny thing is, the Advisor is green on all and I know the mobo is HDR compatible and it is HDMI 2.0. I am using the Asrock z220 Fatal1ty Gaming itx/ac board. I’m not sure why it’s switching to SDR. Thanks for any help.
Quote HDCP 2.2 is quite black or white verification, and the compatibility is highly impacted by hardware and firmware (motherboard, monitor, GPU, and Windows) authentication/handshake.

If the advisor shows failed, it is unlikely powerdvd can proceed the playback further.

Do you contact ASRock directly for this problem?
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Hi, I was able to fix this issue by downgrading the BiOS and the trick was restetting the CMOS. Now, I keep seeing Power DVD saying, “ Switching to SDR”. The thing is, all is green on the advisor and I have a compatible motherboard: Asrock Z220 Fatal1ty gaming itx/ac. Thanks for any help.

Update: I was able to fix this issue by reinstalling the intel video display drivers.
Hey all, I was able to fix my issues. I ended up downgrading to an earlier BIOS but the trick was resetting the CMOS instead of just doing default settings. I was told by Asrock that a resetting of CMOS wasn’t required but it did the trick. I didn’t know of anything else that helped. Just install whatever drivers they send you and Reset CMOS afterwards. Hope this helps.
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Hi, does anybody know of a fix for the asrock Fatal1ty z220 gaming itx/ac board?Mine is doing the same thing. I thing mine was doing a Bios update that messed mine up. Thanks.
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Update: I was able to fix my issue. I ended up downgrading to an earlier BIOS but the trick was resetting the CMOS instead of just doing default settings. I was told by Asrock that a resetting of CMOS wasn’t required but it did the trick. I didn’t know of anything else that helped. Just install whatever drivers they send you and Reset CMOS afterwards. Hope this helps.
Quote HDCP 2.2 is quite black or white verification, and the compatibility is highly impacted by hardware and firmware (motherboard, monitor, GPU, and Windows) authentication/handshake.

If the advisor shows failed, it is unlikely powerdvd can proceed the playback further.

Do you contact ASRock directly for this problem?

Hi, yes, they told me their Bios updates didn't have this problem of shutting down the HDCP 2.2. But I beg to differ on that cause my problem with HDCP started when I did the update and downgrading doesn't work. I'm wondeing what I should do. I know someone said something about uninstalling and reinstalling the Hdmi firmware, but how do you uninstall the firmware on the chip? I tried updating it to 1.72 but it didn't fix it. I'm just wonderng what to do next. I have been unhooking the cable and reinserting it also. thanks for any further help. I can also now rule out any problem with my tv and receiver cause I hooked my desktop directly to my tv and my tv does HDCP 2.2 fine on my Roku on the same port. Open to any help, thanks again.
Hi folks, after doing a BIOS update to 2.50, I am getting a not available for HDCP 2.2 on Advisor. I’ve downgraded back to 2.30, updated all drivers, did a clean install of Windows 1709, did the HDCP key program on the asrock site for my motherboard, which is the Asrock Fatal1ty z220 gaming itx/ac board. I’ve unhooked, rebooked up my HDMI cable. I’ve also hooked up the same HDMI cable to the 1.2 Dispaly port and it cleared up the HDCP up but then no HDR. It sounds to me like the motherboard HDMI chip is bad. I’ve read at Win-rad that someone had this problem with an asrock Fatal1ty gaming z370 board and he also did a bios update that messed it up and then asrock sent out an updated bios and he fixed his with the bios update. But asrock is saying their bios doesn’t have this problem anymore. I’m stumped. I want to play a 4K Blu-ray again. Please help. Thanks a lot for any help.
Quote I do recall that on Intel motherboards that you can revert to the previous bios. You can do the same on the ASrock mb to see if it fixes the problem. See this post: http://forum.asrock.com/forum_posts.asp?TID=9259&title=bios-rollback-on-fatal1ty-x370-gaming-k4 .
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Hi Tom, I tried that but it still says HDCP 2.2 is unavailable. I’m stumped. Thinking of sending the board back. Not sure whatelse to try. Already did a Windows clean install of 1709, all drivers up to date. Something malfunctioning on board. Thanks though. Anything else, just let me know, thanks agaIn.

Update: I was able to fix this by doing a downgrade of BIOS and a reset of CMOS did the trick.
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Oic, thanks for the info, let me know if you have a problem with HDCP 2.2 when u get a compatible monitor. Asrock won’t admit that it’s their bios that messed up the hand shake but I think it is. The firmware of the Bios does matter for sure in 4K Blu-ray playback.
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An update to this error: I reinstalled windows build 1709. I had the latest version which must have messed up SGX. After doing that I now have Pass by SGX and ME but HDCP 2.2 is still unavailable. Not sure what else to try. Asrock says it’s not their BIOS update that did it. Yet, right after I did the update, is when the HDCP messed up. Mmmm...
Quote Quote/ Hi Micheal, are you using the Asrock Fatal1ty z220 gaming board and did you just update the Bios? If so, I’ve been told that it’s the Bios update that messed us up by some others who do Bios mods. I am now getting an HDCP 2.2 unavailable as well. /Quote

Hi Duggyhow656,
I have the Fatal1ty Z370 Gaming Itx/ac Motherboard and upgraded to BIOS (3.10). I could never get SGX confirmed on advisor after I upgraded (before the BIOS upgrade SGX was ok on advisor). HDCP is not yet confirmed, because I don’t have the display yet.
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Oic, thanks for the info, let me know if you have a problem with HDCP 2.2 when u get a compatible monitor. Asrock won’t admit that it’s their bios that messed up the hand shake but I think it is. The firmware of the Bios does matter for sure in 4K Blu-ray playback.
Quote Hey everyone. Just FYI, the final solution ended up being a BIOS update from ASRock. It looks like the ME firmware might have some board-specific information in it that wasn't included in the version rushed out to all ASRock customers. That makes sense. HDCP is licensed, and the security parameters seem to be quite strict. So, people who care about content that uses HDCP 2.2 on the PC (UHD Blus and maybe 4K Netflix is all I can think of offhand) have no choice but to wait for their motherboard maufacturer to send them custom firmware.



Good luck!
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Hi, does anybody know of a fix for the asrock Fatal1ty z220 gaming itx/ac board?Mine is doing the same thing. I thing mine was doing a Bios update that messed mine up. Thanks.
Hi, if anyone knows what drivers, ME, Bios works on the asrock Fatal1ty z220 gaming itx/ac board let me know. I have SGX and HDCP 2.2 not available on advisor. Would like to watch a 4K Blu-ray again. I updated things and it messed it up. Thanks a lot for any help.
Quote It looks like the newest version of UltraHD Blu-ray Advisor isn't working correctly.

I contacted ASRock and they sent me version 2.0.1313.0 and this one shows that Intel SGX Technology Pass.
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Will try this, interesting, thanks!
Quote Hello everyone,

When I run the Cyberlink Ultra HD Blu-ray Advisor I get the error attached at Advanced SGX Validation Testing Error Code: -394260080

Intel SGX and Intel iGPU is Enabled in the bios of my AsRock Z370 Taichi (Bios 3.10).

My hardware:
Intel Core i7-8086K
AsRock Z370 Taichi
Geil DragonRam 2x8GB DDR4 3000mhz
Nvidia GeForce GTX 1080 Ti FE (EVGA AiO Cooling solution)
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Quote Hi,

I have the same problem and get the same error code (with minus "-" ahead though, see screenshot)

Here the link to my post

https://forum.cyberlink.com/forum/posts/list/76623.page

I have all latest BIOS, drivers, windows updates, even re-installed windows... no succes

Thanks for any hint


Hi Micheal, are you using the Asrock Fatal1ty z220 gaming board and did you just update the Bios? If so, I’ve been told that it’s the Bios update that messed us up by some others who do Bios mods. I am now getting an HDCP 2.2 unavailable as well.
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