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Hey all, the problem really lies in installing new video drivers for me. I had to reinstall the vga driver on the asrock site for the Z270 to work and I left the ME files the same. you also need to do the HDMI update also (1.66). Hope this helps.
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Hi, I’m sure you tried rebooting your pc, right? Also, try uninstalling and reinstalling your intel display driver. If that doesn’t do it, I’d try to reset your Windows build installation, especially if your having other issues also. It’s better to build your own htpc. That way you don’t have to deal with restrictions from the manufacturer.
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Thanks for your reply.
So you think this is due to a Windows update?
And you're suggesting that my only solution is to wait for a PDVD patch?
If that is the case, I sure hope that it comes soon.
I downloaded and ran the Intel Driver update utility -- but it says that it can't do anything because I have a "manufacturer customized driver" -- I have yet to hear a response from Alienware support (Dell)
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Would really apreciate any suggestions.
I build my PC according the recommendations in this forum, SGX confirmed by the adisor for a while, but then never again...
Hi, try doing a clean install of Windows 1709 and then updating to 1803. For some reason, the latest SGX version doesn’t seem to be compatible with commercial UHD Blu-ray playback. Anyway, this is what I had to, I did all kinds of installing/reinstalling and it did no good. When I finally got SGX to working, HDCP 2.2 wasn’t available after I did a BIOS update. So, I did all the reinstalling/uninstalling again, no good. I then, did a BIOS downgrade along with a CMOS reset from the back of the pc. There is a button on Asrock mothierboards that allow you to reset the CMOS. I pushed it while pc was off and it reset the BIOS in more defined way than just saying load default values. Well, now it’s all green on uhd CyberLink advisor. I’m very thankful to all the help I received on here and other forums cause it was rough not getting to see my uhd Blu-Rays for almost 2 months I think.
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HDCP 2.2 is quite black or white verification, and the compatibility is highly impacted by hardware and firmware (motherboard, monitor, GPU, and Windows) authentication/handshake.
If the advisor shows failed, it is unlikely powerdvd can proceed the playback further.
Do you contact ASRock directly for this problem?
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Hi, I was able to fix this issue by downgrading the BiOS and the trick was restetting the CMOS. Now, I keep seeing Power DVD saying, “ Switching to SDR”. The thing is, all is green on the advisor and I have a compatible motherboard: Asrock Z220 Fatal1ty gaming itx/ac. Thanks for any help.
Update: I was able to fix this issue by reinstalling the intel video display drivers.
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Hey all, I was able to fix my issues. I ended up downgrading to an earlier BIOS but the trick was resetting the CMOS instead of just doing default settings. I was told by Asrock that a resetting of CMOS wasn’t required but it did the trick. I didn’t know of anything else that helped. Just install whatever drivers they send you and Reset CMOS afterwards. Hope this helps.
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Hi, does anybody know of a fix for the asrock Fatal1ty z220 gaming itx/ac board?Mine is doing the same thing. I thing mine was doing a Bios update that messed mine up. Thanks.
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Update: I was able to fix my issue. I ended up downgrading to an earlier BIOS but the trick was resetting the CMOS instead of just doing default settings. I was told by Asrock that a resetting of CMOS wasn’t required but it did the trick. I didn’t know of anything else that helped. Just install whatever drivers they send you and Reset CMOS afterwards. Hope this helps.
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HDCP 2.2 is quite black or white verification, and the compatibility is highly impacted by hardware and firmware (motherboard, monitor, GPU, and Windows) authentication/handshake.
If the advisor shows failed, it is unlikely powerdvd can proceed the playback further.
Do you contact ASRock directly for this problem?
Hi, yes, they told me their Bios updates didn't have this problem of shutting down the HDCP 2.2. But I beg to differ on that cause my problem with HDCP started when I did the update and downgrading doesn't work. I'm wondeing what I should do. I know someone said something about uninstalling and reinstalling the Hdmi firmware, but how do you uninstall the firmware on the chip? I tried updating it to 1.72 but it didn't fix it. I'm just wonderng what to do next. I have been unhooking the cable and reinserting it also. thanks for any further help. I can also now rule out any problem with my tv and receiver cause I hooked my desktop directly to my tv and my tv does HDCP 2.2 fine on my Roku on the same port. Open to any help, thanks again.
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Hi folks, after doing a BIOS update to 2.50, I am getting a not available for HDCP 2.2 on Advisor. I’ve downgraded back to 2.30, updated all drivers, did a clean install of Windows 1709, did the HDCP key program on the asrock site for my motherboard, which is the Asrock Fatal1ty z220 gaming itx/ac board. I’ve unhooked, rebooked up my HDMI cable. I’ve also hooked up the same HDMI cable to the 1.2 Dispaly port and it cleared up the HDCP up but then no HDR. It sounds to me like the motherboard HDMI chip is bad. I’ve read at Win-rad that someone had this problem with an asrock Fatal1ty gaming z370 board and he also did a bios update that messed it up and then asrock sent out an updated bios and he fixed his with the bios update. But asrock is saying their bios doesn’t have this problem anymore. I’m stumped. I want to play a 4K Blu-ray again. Please help. Thanks a lot for any help.
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Hi Tom, I tried that but it still says HDCP 2.2 is unavailable. I’m stumped. Thinking of sending the board back. Not sure whatelse to try. Already did a Windows clean install of 1709, all drivers up to date. Something malfunctioning on board. Thanks though. Anything else, just let me know, thanks agaIn.
Update: I was able to fix this by doing a downgrade of BIOS and a reset of CMOS did the trick.
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Oic, thanks for the info, let me know if you have a problem with HDCP 2.2 when u get a compatible monitor. Asrock won’t admit that it’s their bios that messed up the hand shake but I think it is. The firmware of the Bios does matter for sure in 4K Blu-ray playback.
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An update to this error: I reinstalled windows build 1709. I had the latest version which must have messed up SGX. After doing that I now have Pass by SGX and ME but HDCP 2.2 is still unavailable. Not sure what else to try. Asrock says it’s not their BIOS update that did it. Yet, right after I did the update, is when the HDCP messed up. Mmmm...
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Quote/ Hi Micheal, are you using the Asrock Fatal1ty z220 gaming board and did you just update the Bios? If so, I’ve been told that it’s the Bios update that messed us up by some others who do Bios mods. I am now getting an HDCP 2.2 unavailable as well. /Quote
Hi Duggyhow656,
I have the Fatal1ty Z370 Gaming Itx/ac Motherboard and upgraded to BIOS (3.10). I could never get SGX confirmed on advisor after I upgraded (before the BIOS upgrade SGX was ok on advisor). HDCP is not yet confirmed, because I don’t have the display yet.
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Oic, thanks for the info, let me know if you have a problem with HDCP 2.2 when u get a compatible monitor. Asrock won’t admit that it’s their bios that messed up the hand shake but I think it is. The firmware of the Bios does matter for sure in 4K Blu-ray playback.
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Hey everyone. Just FYI, the final solution ended up being a BIOS update from ASRock. It looks like the ME firmware might have some board-specific information in it that wasn't included in the version rushed out to all ASRock customers. That makes sense. HDCP is licensed, and the security parameters seem to be quite strict. So, people who care about content that uses HDCP 2.2 on the PC (UHD Blus and maybe 4K Netflix is all I can think of offhand) have no choice but to wait for their motherboard maufacturer to send them custom firmware.
Good luck!
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Hi, does anybody know of a fix for the asrock Fatal1ty z220 gaming itx/ac board?Mine is doing the same thing. I thing mine was doing a Bios update that messed mine up. Thanks.
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Hi, if anyone knows what drivers, ME, Bios works on the asrock Fatal1ty z220 gaming itx/ac board let me know. I have SGX and HDCP 2.2 not available on advisor. Would like to watch a 4K Blu-ray again. I updated things and it messed it up. Thanks a lot for any help.
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It looks like the newest version of UltraHD Blu-ray Advisor isn't working correctly.
I contacted ASRock and they sent me version 2.0.1313.0 and this one shows that Intel SGX Technology Pass.
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Will try this, interesting, thanks!
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Hello everyone,
When I run the Cyberlink Ultra HD Blu-ray Advisor I get the error attached at Advanced SGX Validation Testing Error Code: -394260080
Intel SGX and Intel iGPU is Enabled in the bios of my AsRock Z370 Taichi (Bios 3.10).
My hardware:
Intel Core i7-8086K
AsRock Z370 Taichi
Geil DragonRam 2x8GB DDR4 3000mhz
Nvidia GeForce GTX 1080 Ti FE (EVGA AiO Cooling solution)
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Hi Micheal, are you using the Asrock Fatal1ty z220 gaming board and did you just update the Bios? If so, I’ve been told that it’s the Bios update that messed us up by some others who do Bios mods. I am now getting an HDCP 2.2 unavailable as well.
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Hi Michael, yes, my 4K blurays play fine eventhough the advisor says SGX not available. Got to be a windows update that did it. Hopefully it will go away later. I know if I update my intel drivers it won’t play the sound correctly with HD sound so I had to install the outdated driver from the asrock site.
Also, when I updated my BIOS to 2.50 it messed up the HDCP 2.2. It now won't play 4k blurays. Someone let me know if they are having this problem. I've read somewhere else that it has to do with the keys for the HDCP 2.2 not working with the BIOS and ME version. Gonna try somethings to get it to work.
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Hi, this is interessting...
Can you confirm that you can play UHD Blu-rays on your PC, although the advisor result says "SGX is not available"?
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Hi Michael, yes, my 4K blurays play fine eventhough the advisor says SGX not available. Got to be a windows update that did it. Hopefully it will go away later. I know if I update my intel drivers it won’t play the sound correctly with HD sound so I had to install the outdated driver from the asrock site.
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If you play a 16:9 4K BD, and play it on a 16:9 monitor, then no further stretch will work because the aspect ratio of your video and monitor are identical. (no base to crop it further unless you don't care about video stretch distortion.)
Some movies are produced from 2.35:1 aspect ratio shooting, but the videos are actually placed in 4K BD 16:9 specification/resolution.
If you play this kind of movie on a 16:9 monitor, you will get black bars on top and bottom side because they are "part" of the movie video to fit "16:9" 4k BD specification.
The best fit display device to play those 2.35:1 movie discs is 21:9 ultra wide monitor. (powerdvd 18 will help you crop the black bars to let 16:9 4K BD playback fill the 21:9 monitor.)
OIc, thanks.
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My 4K UltraHD drive read the "Ghost in The Shell" disc but PowerDVD 18 refuses to play it doe.
Do you use your Intel Graphics? if not the kontrol panel won't come up that I think might be the reason you cannot find it.
I got a GTX 1080 Ti myself and I don't want to which to Intel UHD 630 I really hope it's playable without me having to use a HDMI cable for this.
Yes, I am using intel graphics. Intel graphics is the only platform that will play UHD blurays unfortuanately.
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