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Do you turn on the HDR color settings on Windows, or additional color tuning profiles in your GPU control panel?
Turn off them, and check the playback condition in powerdvd.
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Blu-ray is produced in 16:9 aspect ratio because of its specification, however certain movies are recorded in 2.35:1 ultra wide aspect ratio original by professional film recorder devices.
To put in those movies into standard Blu-ray frame without distortion, the black bars are planted on top and bottom sides by Hollywood studios, which become part of the Blu-ray video natively.
That's why there is a Crop to fill feature here to resolve this condition if we have a 21:9 (close but not equal to 2.35:1) aspect ratio monitor, which the monitor has closest aspect ratio to the original film before it is planted with black bars.
If you insist on no video distortion, "no video cropping", and zero black bars on top-and-bottom or left-and-right sides when playing a 16:9 Blu-ray movies on your "ultra wide monitor", it is physically impossible.
It's simple math. You can draw the picture on a paper to emulate the video stretching and verify it yourself.
If you just want to fill the video to the full screen and the black bars on top and bottom sides are not cropped, just de-select the keep video aspect ratio option.
Then, the video will be stretched but distorted, and the black bars at left and right side will be eliminated (because they are not parts of Blu-ray video).
For the direct stretching, the black bars on top and bottom side remains because they are parts of Blu-ray video, which need video cropping to handle them.
Don't forget that all the Blu-ray movies are produced in 16:9 aspect ratio no matter the film is recorded in 2.35:1 aspect ratio or not originally.
Then, you will understand what I'm talking about here.
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I can play my 3D video files fine in powerdvd 19. The audio delay sycn setting keeps.
If there are some issues you can confirm and reproduce on new version powerdvd solely, contact their support to report the issue directly.
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I agree with the Op, I downloaded this app and expected to be able to drive PowerDVD from my armchair. Got it connected and saw the pretty screen but failed to work out how it worked or what is was supposed to do. No documentation, no operation and no assistance from Cyberlink.
I cannot agree with you.
No documentations?
Does this simple powerdvd remote app really need full documentations?
https://www.cyberlink.com/support/search-product-faq.do?pageNum=1&Sort=1&prodId=1&prodType=0&prodVerId=1361&CategoryId=-1&keyword=PowerDVD+Remote
No assistance from cyberlink?
Have you ever contacted their support, and never received any feedbacks to let you try?
It's regret that you have no advices to help users here, but just wants to make complaints.
That's fine, though.
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Casting movie disc is not supported in any versions of powerdvd.
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What format of video files or video disc you played?
Did all of them stutter when you just started the playback, or stutter after you made some operations?
GPU is the main hardware in charge of video processing and playback
GPU driver should be updated to the very latest version in advance.
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Dolby ATMOS and DolbyVision are proprietaries by Dolby Lab.
It's great Netflix has Dolby's licenses to do them.
In addition to technical developemnt, it's a contract between 2 different companies.
Of course, you can blame cyberlink simply.
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The music videos you mentioned is VEVO labeled?
I can play them in PowerDVD 19 currently.
YouTube keeps alternating their access ways to prevent videos being played in other non-YouTube apps.
If you cannot play them, just play on the web browser temporarily.
cyberlink is not google, they will fix if there are any access issues found, but not right away like they are google's subsidiary.
Live with it, or use YouTube official app and subscribe YouTube premium to eliminate all ads.
It's the perfect solution that you can always watch the videos without any access changing issues.
And, here is an online user community for cyberlink program users, we (contributors or users) won't provide any "fix" but some advices only for your unsatisfactory.
You can contact them directly if you just want to vent something in your mind.
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cyberlink does not claim any Dolby ATMOS compatibility including non-decoded passthrough in all versions of powerdvd.
You are lucky if you can play it fine in previous powerdvd 17 or 18.
So, is the HDR video file you are playing Dolby ATMOS audio encoded?
If you select other audio streams (non ATMOS one) for the playback, does the audio work in powerdvd 19?
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I think that you might add too many decorations on your audio output for the already-tuned/well-crafted DTS surround sound.
Those audio effects or features may enlarge the bass or the spatial sound for relatively flat audio, however it might not quite fit the studio-produced surround sound in DTS, Dolby, LPCM, etc formats when handling audio at certain frequencies.
Turn OFF the TrueTheater audio enhancing on the TrueTheater panel in powerdvd, or "ATMOS" add-on from your Dolby app.
Then, check the playback.
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Did you turn on the HDR color in your Windows display settings?
Did you turn on the HDR upscaling feature on your TV for playing SDR contents?
Turn them OFF, and play SDR Blu-ray again.
Windows HDR:
https://support.microsoft.com/en-us/help/4040263/windows-10-hdr-advanced-color-settings
TV configuration steps are varied. Check those nobody-read user manuals.
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It seems that the WMV file's playback interrupted unexpectedly, and the playback automatically switched to the next video at the same folder.
You can play the WMV file on other PC using powerdvd, and check if the same condition persists.
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Intel one, which is capable to play uhd-bd.
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You can stay with NVIDIA 418 release driver to use the 3D playback (NVIDIA 3D Vision) in powerdvd till your hardware aged and broken.
I think 3D contents will be less after NVIDIA took this move.
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NVIDIA retired the thing on their hardware directly, now you are asking cyberlink to take responsibilities?
NVIDIA already told users the solution is that you can stay with the 418 release driver if you wants to continue using the 3D playback.
Or, I believe it's time to use other GPUs.
NVIDIA doesn't think that 3D is a thing that makes them money nowadays.
This message is pretty clear because they ceased the 3D playback solution entirely in their new version driver.
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Spatial audio is a unique thing for 360 videos, and it depends on whther the 360 video is encoded with the "spatial audio recording" by the content provider.
A normal non-360 video won't have spatial audio.
If it has, it will be useless as you cannot change the view angle when you are watching a non-360 video.
The spatial audio will be pretty obvious when you use a "stereo" headphone to listen.
Surround sound speakers might enhance the spatial effect more or less, but it might not be "required".
It is not Dolby or DTS "surround sound" you mentioned.
Dolby ATMOS is not supported by powerdvd. It is not a news.
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I still had the same YouTube issue couple hours earlier.
However, it seems that YouTube fixed the issue itself automatically, I can play the YouTube videos in powerdvd 19 now.
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It is expected that the TV mode has less but simple configurations according to its layout and purpose.
If you would like to adjust the playback with full options, the PC mode is your only choice.
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If the main movie part can play normally with your hardware setup, try updating your GPU driver or ODD firmware to the latest version, and then check the playback again.
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Before adding any media from network drive, I suggest you map the network drive first in window explorer first (assgin a logical drive letter to the storage), and then added them to playlist from the mapped network path.
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Frankly speaking, your screenshot brings us nothing for a perspective of your issue.
What I can "speculate" from your screenshot is that you connected your PC with multiple monitors.
Then, nothing close to come up a "suggestion" to let you try.
I do understand you could be pretty upset after you paid for something but not able to use it as what you expected.
However, as an end user, it means your might not be an expert of powerdvd nor the engineer who develops the playback features.
If you kicked off the troubleshooting with their technical support, showing a positive attitude to cooperate with them will be helpful to investigate or help the issue you received.
That's what I experienced from the technical support of different companies not only cyberlink.
Cyberlink support helped me sort out many uhd bd playback concerns since this feature came out in powerdvd 17.
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