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Frankly speaking, your screenshot brings us nothing for a perspective of your issue.
What I can "speculate" from your screenshot is that you connected your PC with multiple monitors.
Then, nothing close to come up a "suggestion" to let you try.
I do understand you could be pretty upset after you paid for something but not able to use it as what you expected.
However, as an end user, it means your might not be an expert of powerdvd nor the engineer who develops the playback features.
If you kicked off the troubleshooting with their technical support, showing a positive attitude to cooperate with them will be helpful to investigate or help the issue you received.
That's what I experienced from the technical support of different companies not only cyberlink.
Cyberlink support helped me sort out many uhd bd playback concerns since this feature came out in powerdvd 17.
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It's hard to tell if everything is updated on your platform especially you only checked the driver update via Windows 10's update wizard.
If it is a clean installed windows 10, it means every driver is under raw status even though all "Windows Updates" are applied.
You should provide more hardware info here to let us check it out, or contact cyberlink support for your issue directly.
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There is a faq for your reference:
https://www.cyberlink.com/support/product-faq-content.do?id=23818&prodId=372&prodVerId=1366&CategoryId=-1&keyword=
Deselect the main option to turn chroma key off, or reconfigure it from scratch.
Chrome key is only for the webcam video area, it won't cover your desktop screen.
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I have the same issue when playing with powerdvd 19.
As the video is recorded from freeware, the configuration is very flexible, have you ever tried other common video profiles to record the streaming video?
Pick a profile that won't cause this issue to workaround.
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Dolby Vision is not an universally supported feature on entry level HDR TV as I know it requies an license from Dolby and vendors have to pay the license fee periodically to Dolby as well in addition to BOM cost.
And, the price of a HDR TV, which supports the Dolby Vision, is at relatively higher price level.
It is not a friendly option for movie fans when setup their home theater.
Let's imagine that if powerdvd increases its price 30% or more for this feature, would you like to pay more for Dolby Vision?
Lots of HDR devices do not have this feature because it has extra license fees, and whether they can support it depending on Dolby's authorization plan.
It's awesome you have a Dolby Vision supported display (a high-end HDR TV probably), but it is very likely that the HDR TVs most of users have might not support Dolby Vision, and they don't truly realize what the visual difference are between HDR10 and Dolby Vision.
Last but not the least, the true 10-bit panel (for large size TVs), which is capable to present the ultimate quality of HDR, is not that common, 12-bit panel is still an experimental thing on the market.
Here is my thought, fyr.
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I'm curious what you expect exactly from the product name changing.
I consider both of them subscription.
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powerdvd does not support to convert HDR to SDR (which requires color downscaling and re-mapping).
Perhaps the iGPU might do some post-processing for hdr-to-sdr color re-mapping, but generally it will be played as plain non-HDR status.
I think there is no perfect solution on the market currently. The playback result will be pretty bad if you expect you will see the superior quality with 4k disc.
I'm not sure if your 4k blu-ray's hdr can be turned off or not on the movie menu.
If your uhd-bd package includes a 1080p disc as well, the viewing "might" be better than the 4k blu-ray HDR one on your SDR monitor.
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I think that if the 3D format setting is not right, you cannot have the 3D effect at all, but not only flickered.
So, there might be some other factors causing the artifacts.
Does the 3d flickering condition occur on all other 3d monitors?
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powerdvd won't let you select a "speaker environment" if your audio output is digital type (e.g. S/PDIF, HDMI).
Just set it as Windows default audio device, and let the program select system default device for audio output.
it may resolve some of audio playback issues.
Suggest you not to use an USB audio mixer with powerdvd, the compatibility or configuration is very limited and not usable.
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"There are many UHD BD that are unsupported", so do you find any uhd bd that are not supported to play with your current powerdvd live version?
Per their changelog of the version 2705 patch, there is no uhd bd "fixes".
If there are some of your uhd bd "not supproted", how about update your uhd bd drive firmware, ME drivers, and GPU drivers from vendors?
uhd bd playback is pretty much hardware driven. What a software player can do are few.
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Which powerdvd version you applied?
Are your videos HEVC 8 bits, or HEVC 10 bits?
Not every AMD RX GPU support HEVC 10 bits.
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Do you try the new patch update for powerdvd 18?
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BD or BD3D discs have HDCP digital content protection that prohibits the playback on multiple monitors simultaneously.
powerdvd cannot do this for you as it breachs HDCP.
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Has powerdvd ever supported 480p option for YouTube video playback?
So far as I know, NO.
I have been a powerdvd user since powerdvd version 15.
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I think the "4K upscaling" is just a marketing term rather than actual upscaling as the original quality stands there.
However, some video enhancements (fabrication) could be possible as our eyes are not accurate machine but easily affected subjectively.
You might use the TrueTheater features to increase some video sharpness, brightness, contrast, or saturation during playback.
For me, I just like the original taste even though it is at lower resolution.
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It's a big WHY.
If you are 100% sure it is not your phone that interrupts the remote, check your router, network, firewall on PC, etc.
It can become very complicated if your house has multiple levels network setup with various intermediate network devices hosting the connections.
I think a small remote app connection should not work very aggressively for any connection drops and retrying.
It could be annoying on PC side as the app doesn't have to do any real-time video or multimedia streaming.
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Quote
My receiver is capable of processing DTS-HD MA. PowerDVD does bitstream DTS which is inside the DTS-HD-MA. However it will not bitstream DTS-HD MA because the graphics processor in my computer can not send it. So when it decodes sends the uncompressed audio via PCM is it DTS or DTS-HD MA?
Theorectically, you should have DTS-HD-MA in -> Linear PCM decoded audio (from DTS-HD-MA) out to your 5.1 or 7.1 speakers setup.
Set the HDMI audio output mode as "PCM decoded" in powerdvd audio settings to have powerdvd decode your HD audio anyway.
Play your DTS-HD-MA encoded movie, and right click on the playback screen to select the "Show Information" option.
It will show the audio as DTS-HD Master, and output as LPCM on the "Show Information" OSD.
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To have the DTS surround sound, either your audio receivers have to decode the DTS audio, or powerdvd has to decode the DTS audio.
If your audio recevier is not compatible with the DTS-HD-MA bitstream, there will be no sound if powerdvd did not decode the DTS-HD-MA audio for you when playing movies.
So, if you did hear the surround sound normally with all your multi-speakers while playing DTS-HD-MA audio, it means the DTS audio had been decoded as PCM by powerdvd already.
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I believe that each HDR monitor has its preference to display the 10 bit HDR color and co-related brightness. It depends on the hardware color tuning, but not only impacted by the display capability and GPU processing.
OLED panel uses different rendering way on the black part of the scene versus your asus IPS LCD, and OLED has the capability to display pure black to create unlimited contrast if the scene has pure or nearly pure black parts.
It has nothing to do with the maximum brightness capacity.
It's technically hard to tell if your monitor handle the scene with "right color and brightness" or not because you compared it to a different display/panel (perhaps different brand of dispaly). The comparison is not on the same basis.
A TV might use YUV to handle the video signal, but a PC monitor might use RGB. YUV-to-RGB includes some color conversion as well.
If your asus monitor truly entered the HDR displaying, then I think it was displaying video in HDR mode with its hardware preference and configuration.
Last but not the least, an OLED HDR TV probably has a relatively higher price from the asus HDR monitor, and the price does not only regard the monitor size, brightness capability, etc. but also the OLED panel.
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Was your TV handling any video, or TV programs playback simultaneously?
Any devices (e.g. smart phones) were accessing the TV at background without your awareness simultaneously?
If the previous playback or streaming session does not fully close on your TV normally, then the next file streaming playback (DLNA streaming) might not succeed due to the TV access is occupied, and not released properly.
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I don't think it is a simple 4K 60 capability case.
Even though the motherboard has the displayport to do 4k 60, does this port include HDCP 2.2 support for the video output?
That's what you might have to find out with the motherboard manufacturer, and HDCP 2.2 is required for Ultra HD Blu-ray.
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