|
|
|
Quote:
I understand the reluctance to allow 3rd party access - I really do.
What are your options and your user specific issue?
1. Run a registry cleaner - get rid of the rubbish. "CCleaner (CrapCleaner)" is one.
2. Look for a trojan - you may have one.
3. Wipe your C hard drive and reinstall everything, start fresh.
4. Allow CyberLink R&D staff to have a poke and prod - just clarify that the door they're opening can be slammed shut asap.
FYI I have been chatting to CL about your issue and the option they've offered, which are genuine and above board.
Dafydd
Dafydd, here is where we are:
1. Run a registry cleaner - get rid of the rubbish. "CCleaner (CrapCleaner)" is one.
- I downloaded and ran CCleaner (CrapCleaner). Straightforward and did its job.
- I uninstalled PD10.
- I then ran CLCleaner2-PowerDirector_10.0.exe.
- I re-installed PD10. Clicked "Create Disc" and it functioned as it should.
- I installed Patch 1129b. Clicked "Create Disc" and PD10 crashed again followed by the "CyberLink Issue Reporter" window.
Dafydd, as far as the remaining options you suggested, below are my thoughts:
2. Look for a Trojan - you may have one.
- I am extremely careful, run a robust antivirus program, scan regularly and the definitions are kept up to date.
3. Wipe your C hard drive and reinstall everything, start fresh.
- No, a total overkill.
4. Allow CyberLink R&D staff to have a poke and prod.
- No, too risky and the outcome is not assured.
This is a case where the cure might be worse than the disease. I do not use Create Disc, and instead rely on other disc authoring software. So, since I can live without it, I choose to quit while I am ahead.
I thank you Dafydd for all your attention to this matter. But, I am sure you appreciate my caution. I will write and thank Jean Lan for the offer, but will graciously decline.
|
|
|
Patch 1129b does not resolve "Create Disc" crashing issue. 
Here is what I did:
1. Uninstalled PD10 from the Control Panel.
2. Ran CLCleaner2-PowerDirector_10.0.exe.
3. Re-installed PD10 (original build 1005). Clicked "Create Disc" and it functioned as it should.
4. Installed Patch 1129b. Clicked "Create Disc" and PD10 crashed followed by the "CyberLink Issue Reporter" window.
Dafydd and Jerry: I am contemplating allowing Jean and CyberLink R&D remote access to my machine. But, would anybody blame me for being nervous about security with a remote connection from Taiwan? 
|
|
|
|
Quote:
I appreciate your approach in attempting to solve the problem. You demonstrate the patience of Job and are dealing with it in a professional manner.
Dave, thank you so much for your kind comments. It's the senior contributors of this forum who truly deserve a round of praise for their patience. I too suffer from frustration and exasperation, but having an attitude does little to help matters. Having perspective does, after all it is not life or death. I would rather have a $100 application give me an occasional fit than a $600 one. And I have suffered with the latter many times. The big players in the video market are prone to their own set of issues.
For me, having alternative applications fills in the gaps when the main one gets cantankerous. We all would like one program to do it all, but that is not reality. In fact, using a piece of this and part of that seems to yield me the best results, and it is that proprietary combination that gives me an edge.
Thanks for taking the time to write. Happy New Year to your too. 
|
|
|
|
Quote:
I'm concerned you may be messing up your registry with the use of the earlier CLCleaner build and the subsequent error messages you're getting does point to that. You may need to go in and clean up your registry, with a specialist cleaner tool. Your call.
Ahhh, the very thing I had feared. Okay, what do you suggest, what do I need, where do I get it and what is the procedure? So many questions from a person in panic!
I also got an e-mail from Jean Lan at CyberLink Technical Support requesting remote access to my computer. OMG, what hath I wrought? 
|
|
|
CLCleaner Results
1. Uninstalled PD10 successfully.
2. Ran CLCleaner-PDR7.0-9.0.exe successfully.
3. Reinstalled PD10 successfully. "Create Disc" functioned as it should.
4. Attempted to install Patch 1012 (CyberLink.1012_GM2_Patch_VDE110926-01.exe). Received the following windows:
5. Ran CLCleaner again (what the heck).
6. Installed Patch 1129a successfully.
So, I am back where I started with PD10 running as it did before, and "Create Disc" crashing as it did before.
Apparently this "Crash Disc" issue is happening to only a select few of us, or perhaps just me. But, at least I have an alternative program for authoring DVD's and Blu-ray. Just the same, this must be frustrating for everyone who is trying to help resolve this. I am humbly grateful. 
|
|
|
|
Carl312, you are a good guy and I thank you. My fear is any fallout from the program modifying registry keys in error. But, I trust Dafydd and will give CLCleaner a try. I will report back. :
|
|
|
Where can one find CLCleaner (the CyberLink version for PD10)? Previous posts seem to only reference Version 9.
BTW, I too noticed that my CrashRpt.xlm report indicated Build 1005.
<AppVersion Value="10.0.0.1005" />
But as you can see, I truly have Patch 1129a installed.
|
|
|
Jeff, I tried your suggestion. Here are the results:
1. Uninstalled and re-installed PD10 1005.
2. Attempted to install Patch 1012, but a warning came up saying I had to have PD10 installed (of course I do). So, there must be some residual registry entry from Patch 1129a that is creating the hiccup.
3. I re-installed patch 1129a. PD10 works fine, but crashes once again when calling up Create Disc.
In any case, when all of this started, I had already installed 1012, followed by 1129a. And, that also crashed when clicking Create Disc. So, we are really back where we started.
But not to worry, I will continue on using my other disc authoring software. Thanks for your help, but this sounds like it is way beyond all of us.
|
|
|
No luck yet...
I indeed downloaded a new copy of Patch 1129a. I noticed the file name added an "_R4" since my first download.
I repeated the uninstall, re-install and application of the new patch...but no change. Create Disc still crashes under Patch 1129a, but works fine without it.
I will continue to use my external disc authoring software, so I am not dead in the water. Perhaps a future patch will resolve the issue.
In the meantime, thank you Carl312 and Scott H for your suggestions and support.
|
|
|
Create Disc Crash - Tests Performed
1. I uninstalled and re-installed PD10. When I clicked Create Disc, it function perfectly as it should.
2. I then installed Patch 1129a. When I click Create Disc, PD10 crashed again and I received the window, "PDR10.exe has stopped working." Below is a capture of what I get when I click on "what does this report contain."
MiniDump.dmp file attached.
CrashRpt.xlm below:
<?xml version="1.0" encoding="UTF-16" ?>
- <CrashInformation VERSION="1.0">
<ID Value="4599CADD-3AD9-46D6-9945-7BBE922A58A3" />
<UUID Value="S-1-5-21-1396754102-1390067550-2595313064-1000" />
<SR Value="VDE111019-03" />
<ProductName Value="PowerDirector" />
<AppName Value="PDR10.exe" />
<AppVersion Value="10.0.0.1005" />
<Is64BitOS Value="1" />
<OSName Value="Windows 7 Professional Build 7601 Service Pack 1" />
<GDICount Value="1107" />
<VMSize Value="510 MB" />
<VGAName Value="NVIDIA Quadro FX 580" DriverVersion="8.17.12.7642" />
<ModName Value="MSVCR90.dll" />
<ModVersion Value="9.0.30729.6161" />
<ExceptionCode Value="0xC0000005" />
<Offset Value="0x0000000000018DB7" />
<SendLogUrl Value="http://boomerang.cyberlink.com/prog/util/boomerang/sendlog.jsp" />
</CrashInformation>
3. Repeated step one...same positive functionality.
4. Repeated step two...same crash.
So, there seems to be something going on with Patch 1129a and Create Disc, at least on my machine?
Thanks all!
|
|
|
1. What Burner drive do you have, if it is external, is it connected when you try to start the Create Disk module?
Internal Drive 1: Pioneer DVD-RW DVR-218L
Internal Drive 2: Pioneer BD-RW BVR-206D
2. Does Windows recognize the drive is a burner?
Both drives are recognized by Windows, and function flawlessly under Nero and TMP AuthorWorks 4.
3. Uninstall/re-install Powerdirector.
Okay, and I will report back.
|
|
|
Create Disc crashing in PD10. Here are the events:
1. I click Create Disc and a window briefly appears, "Opening Create Disc page."
2. PD10 then crashes and another window appears, "PDR10.exe has stopped working." It requests I send an Error Report, which I do.
I searched this forum, but found no reference to this issue. I generally use another application for disc authoring, so this is the first time I have tried Create Disc since installing PD10 back in October. I never had trouble with Create Disc under PD9. Does anyone have a quick fix?
Here are some additional facts:
• Update 1129a is installed.
• Tried Hardware Acceleration Off and On.
• Latest driver 276.42 for NVidia Quadro FX 580 installed.
• No other issues with PD10.
|
|
|
Dafydd,
In reference to 276, the recent Patch 1129a seems to have resolved the Aspect Ratio issue for me. Thank you for the follow-up and thank the CyberLink programmers!
Bill
|
|
|
Hi Dafydd,
Thank you for the update!
Bill
|
|
|
Hi Dafydd,
Per your request...
1. Please provide a Diagnostic file.
See attached.
2. Please state whether you're using an upgrade or full build and from what version.
Upgrade from PD9 to PD10 (10.0.0.1012).
3. Please give an EXACT action list (numerical order) of EVERY selection you make so as a member of CyberLink can replicate your actions and results.
1. Place sample clip "Nature.mpg" into timeline (or any MPG, WMV, or AVI).
2. Select the clip in the timeline.
3. Right-click the clip "Set Aspect Ratio".
4. The "Set Aspect Ratio" dialog box appears, but it is empty (see attached JPG).
5. PD10 hangs.
6. Clicking the box displays in title bar "Clip Aspect Ratio (Not Responding)"
7. Restart PD10.
8. Place into timeline an AVI, MOV or WMV clip.
9. Right-click the clip "set Aspect Ratio"
10. The "Set Aspect Ratio" dialog box appears with the normal selections.
11. Clicking any of the five selections within the box causes a hang.
12. Clicking the box displays in title bar "Clip Aspect Ratio (Not Responding)".
13. On one occasion: Restart PD10. repeat steps 8 thru 10, the Set Aspect Ratio worked properly.
14: Close and immediately restart PD10, repeat steps 8 thru 10, the Set Aspect Ratio hangs.
4. Please give exact information of the source material, and where it is located (I realise you have stated this previously).
Sample clip "Nature.mpg" provided with PD10, or any other MPG, WMV, MP4, AVI, MOV located on C and D drives.
5. What is the PowerUnit of your PC?
Dell Precision T3500, CMT, 85 Percent Efficient Power Supply, C2 Motherboard
Dafydd, thank you!
|
|
|
I posted this under the original subject Set Aspect ratio as well as PowerDirector 10 v1012 patch. So forgive me for repeating it here, but I hope this helps.
I found the hanging and crashing of "Set Aspect Ratio" (even after installation of Patch 1012) varied by file format. MPG, MP4 and some flavors of AVI open the dialogue box Okay, but any attempt to make a selection will cause a hang and crash.
The sample Nature.mpg, WMV and MOV clips display an empty dialogue box, which then hangs and crashes.
As others have stated, never had an issue under PD9.
|
|
|
Going back to an earlier post for a moment...
Experimentation has revealed the hanging and crashing of "Set Aspect Ratio" (even after installation of Patch 1012) varies by file format. For example, MPG, MP4 and some flavors of AVI will open the dialogue box Okay, but any attempt to make a selection will cause a hang and crash.
However, WMV and MOV clips will display an empty dialogue box, which then hangs and crashes.
It may be that it is only an issue on my machine. I do understand that PD10 is at the mercy of an infinite number of hardware-software configurations. So, I will learn to accept this and live with it.
Note that I also posted this under Set Aspect Ratio.
|
|
|
Yes, I learned early on that "Classic Mode" for Windows 7 cures a lot of ills.
Experimentation has revealed the hanging and crashing of "Set Aspect Ratio" (even after installation of Patch 1012) varies by file format. For example, MPG, MP4 and some flavors of AVI will open the dialogue box Okay, but any attempt to make a selection will cause a hang and crash.
However, WMV and MOV clips will display an empty dialogue box, which then hangs and crashes.
It may be that it is only an issue on my machine. I do understand that PD10 is at the mercy of an infinite number of hardware-software configurations. So, I will learn to accept this and live with it.
I thank everyone for their suggestions.
Note that I also posted this under PowerDirector 10 v1012 patch.
|
|
|
I tried the cold-boot. The patch shows up in the "About CyberLink PowerDirector" box as 10.0.0.1012, so I assume it is installed correctly. But, "Set Aspect Ratio" still hangs and crashes.
|
|
|
I installed Patch 1012 successfully. However "Set Aspect Ratio" still hangs and crashes, which was specifically addressed by the patch. Is anyone else having this issue?
|
