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ok.. this must be something to do with my gfx as suggested above.. if i go to 'edit/preferences/editing' and turn off 'enable hardware decoding' the issue goes away... only thing is that it may impact the end file quality but I have some testing to do yet
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is your source a Panasonic camera??.. I have the exact issue when trying to edit video from my TZ10.. my PC plays it with no issues or problems.. PD8 can also play the video with no problems but as soon as I drag to the timeline the video gets a green wash or the top half of the video gets a green wash
I assumed this was some oddness in the Panny AVCHDlite format which is their own standard and is not 100% compliant with the global AVCHD format
Drivers and patches are fine and as stated even PD8 can play the raw files with no issues
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Thanks for the response, Martin. Yes, the problem appears to be in the HP-influenced bundle. I will send in a trouble ticket as you suggest.
You would think that HP would add some disclaimer that the software that you will be getting is not the "full version" of the product. If I had known that the OEM upgrade was PD8-lite, I would have bought the full version directly from Cyberlink to start with. Now I sit here with a deadline...with projects dead in the water until Cyberlink responds.
Hope your issue has been resolved!
Let's be clear here..the upgrade is a full version of the PD8 so this is not the issue...
The issue is that the version in the bundle is not the latest version and contains a serious bug that causes probems when trying to produce..
This is also compounded by the fact that the upgrade file from the Cyberlink site to 3022 does not work on the HP specific version so there is currently no patch available to resolve the problem..
In the end a kind moderator on the forum assisted my with getting Cyberlink to provide me a standalone copy of the PD8 software on v3022 which did not have this bug
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I am having the same issue as Martin...upgraded HP OEM software...now everything locks up when producing. When I go to redownload software, there is no such option, even though I purchased the extended download feature.
How do I go about getting this corrected (get a full version of PD8 with an activation code)? Thanks in advance.
So as we suspoected this is an issue with the version with the version included in the HP upgrade bundle.. maybe Cyberlink would be better to upgrade this to include the stable 3022 version
I would suggest logging a ticket with Cyberlink and referencing this thread...
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Thanks to you all for your help and a special thanks to Dafydd.. I now have version 3022 and all works as it should
It would seem my issue was related to the version that came with the HP special DVD Suite upgrade pack... surely others with HP systems taking this path to get the full software are experiencing the same issues?!?!...
I am a happy boy now and can edit my video with no issues or problems
Regards
martin
Quote:
Martin,
A slight tech delay for online support and they haven't sent you the info, I have, by email.
Test, have fun and get editing 
regards
Dafydd
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OK Martin, I've just had a message from CyberLink - over Skype.
Please check your online support messages (give it 24hours to filter through) and they should provide you with a full upgrade to Ultra and activation key etc.
As you raised a ticket with them they'll supply.
Dafydd
I will keep 'em peeled and let you know what happens... it is a shame that there seems to be more than one train of software for the same application and the patch on the website just breaks everything as it is not designed for my 'variant'
Thanks for your help and assistance.. you are the kind of guy that makes forums while.. 
Watch this space
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Thanks Dafydd.. my spydey sense tells me that we are nearly there
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Hi Martin, Thank you for posting the results.
I'll send you a download.
Dafydd
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downloaded the trial version (3022) and installed - as you say it removed my version and installed this 3022 trial version with no issues
Looks and smells just like the version that I had however this time there are no issues, errors or problems - I can import, edit and produce my mp4 files with no problems at all..
So is this related to the version that comes in the HP upgrade bundle??... how do I goto 3022??
Regards
Martin
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Hi Martin,
Please can you do the following:
Download the trial version of PD8 and install - the PD8Deluxe version you have does NOT need to be uninstalled as the trial version will do that for you. To the Trial Version
Next, I want you to retest the mp4 clip and report back.
You've submitted a online support ticket and you should receive a similar set of instructions from them.
Let me know how you get on and then I'll advise how to proceed.
Thanks
Dafydd
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I will do this when I get home..
To be honest the only thing I had from support was to try everything that i had already done in the thread already (even though I refered them to this) they did mention a reinstallation of the software (which I did) but not the trialware as you state
Will let you know the outcome of this later on today
Thanks for the idea.. this is a good one
Regards
Martin
Quote:
Hi Martin,
Please can you do the following:
Download the trial version of PD8 and install - the PD8Deluxe version you have does NOT need to be uninstalled as the trial version will do that for you. To the Trial Version
Next, I want you to retest the mp4 clip and report back.
You've submitted a online support ticket and you should receive a similar set of instructions from them.
Let me know how you get on and then I'll advise how to proceed.
Thanks
Dafydd
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it's all there on the previous page.. all the screenshots and a link to my dxdiag file...
Let me know if there is a problem with the info I have posted
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Martin,
.....please provide more information such as the dxdiag, error message and screenshot
Guide info:
http://forum.cyberlink.com/forum/posts/list/7958.page
Subject: PowerDirector - information we request and tasks to carry out.
PART A - name it
PART B - provide it
PART F - use them
PART E - an alternative
PART D - presentation is important
Dafydd
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Dafydd,
I think we a cool on this now.. thanks for your help.. it would seem this upgrade path is not as obvious as it would first seem.. going to Gold/Platinum does give you the full software but it is not shown in the same way as if you purchased the application standalone..
Again thanks for your help and I will wait very patiently to see what you get back from Cyberlink
Regards and have a nice weekend
Martin
Quote:
Martin, I still require the Order number for your purchase of an upgrade to a full version PD8. The DVD suite you purchased would have had restrictions on file recognition and acceptance. The DVD suite does not contain the full version of PD.
Unless you provide the order number I can not provide the solution. I suspect the issue is to do with the version of PD you're operating (upgraded or not) than the full version PD8 members here are testing your file on.
Thanks
Dafydd
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Hi Martin,
For what it's worth, I also downloaded and tested your clip.
I Produced to 3 seperate 720p formats (AVC, Mp4,WMV), and all went fine. No crashes.
Hope it get's sorted out for you.
perfect.. then I think we can be safe in the knowledge that there is nothing wrong with my file format.. have added these findings to my ticket so let's see what happens next
My system is very clean (I am a bit anal when it comes to having unecessary software) so I cannot think it is a conflict somewhere.. is there some third party app I need to install to make mp4 work?.. I installed FDShow etc but this made no difference..
At the beginning I could not import these files, a complete uninstall/reinstall resolved this and now i cannot prodice mp4 files... resolve one issue and create another...
Guys, again thanks for your time and help
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Hi Martin,
I downloaded your test video and this time it downloaded without the "_" at the front and back of the file. Sorry to say for you but it worked properly on my machine, it produced fine.
I hope you get it worked out.
Cheers
Robert S
Robert,
thanks very much for this.. at least we know the file format is sound.. fingers crossed that Daffyd can assist me as so far the support ticked I raised has just had a 'generic' response including things I have tried already
Again Many thanks
Martin
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could one of you nice people try my sample file as above and see if it crashes when you hit the produce buttton also
much apprieciated
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Martin,
You should provide screenshots of what you're seeing and experiencing.
Please provide Part B in the guide.
Please send me in a PM, your "proof of purchase" the order number, the date of purchase, your full name and email address.
I'm wondering if this is just a case of corrupt file upgrade.
Dafydd
[Moderator]
Thanks very much for your attention on this one
Here is a link to my dxdiag file
http://cid-ea53332ab160d6fc.office.live.com/self.aspx/.Public/DVD%20Suite%20Issues/mjhamilton-DxDiag.txt
and here are some shots of my experience
1 - open app and click import as normal
2 - Select one of the mp4 vids from the folder
3 - Import works no issues
4 - drag the file to the timeline - no issues
5 - press produce to create and output
6 - sit back for 30 seconds until
7 - application closes
That is it.. works perfectly for the sample file and does this for my mp4 files only
I will PM details of my purchase details for my upgrade
Thanks again
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Sorry MArtin,
I read so many posts that I lost track that you had provided the sample.
I still had your test mp4 on my desktop. I am able to produce it to any file type on my Windows 7 64 bit system using Power Director 8 Ultra Build 2704.. So it seems that it is possibly isolated on your system or be a specific problem with the Version and build of your limited edition Power Director.
Regards,
Kevin
thanks for testing I have a ticket open (2 days now) but have not even had a response of any kind yet
lets see if someone else has any ideas
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Hi Martin,
You could always upload a short 5 second sample and see if others can load it up in their version of PD. It is a well reported issue that not all mp4's are the same as produced from various camera models.
Regards,
Kevin
whoops.. I posted one at the start for the initial import problem but here it is again .. thanks for the reminder I was going to include it again above but forgot
http://cid-ea53332ab160d6fc.office.live.com/self.aspx/.Public/test%20file%20from%20Flip%20UltraHD%20Camera.MP4
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ok here goes
1 - removed all traces of applications from PC and reloaded
2 - reinstalled the HP OE DVD Suite from the recovery tools on the laptop
Here are the details for HP DVD Suite Deluxe
Here are the details for the version of PowerDirector 8 provided here
This is a restricted version of the application that has a lot of features removed (advanced edit and codec are all locked out) - this version has no issues and works with no problems - I can even import the mp4 files and can 'Produce' files in a limited fashion
3 - Cyberlink offer an upgrade for HP DVD Suite Deluxe customers to DVD Suite Gold via this link
http://www.cyberlink.com/stat/oem/hp/CDS_09/enu/dlx-index-ps.jsp?LANGUAGE=ENU&PRODUCTVERSION=7.0&VERSIONTYPE=RETAIL&CHANNEL=OEM&SR=CDS090717-04&VENDORNAME=625&DEVICE=Deluxe
As I have no requirement for BD services as the moment I selected the Gold option and downloaded the file
CyberLink_CDS091218-08.exe
4 - The file is executed and installs the upgrade to the applications with no issues or problems
Version details for DVD Suite Gold
.jpg?psid=1)
and now the version of PowerProducer 8 is as follows
.jpg?psid=1)
Now my original issue is gone.. I can import and edit the mp4 files with no problems (if you recall my original problem was that I could not do this)..
however the second I press the 'Produce' tab the application crashes for mp4 files after a pause of a minute or so
Produce seems to work ok with the sample mpg file that is provided in the applciation and all production options are there
Any ideas?... this time things seem a little better as I seem to be able to output some files just not my mp4's from my Flip camera.. also I have not installed the patch from the Cyberlink site so am on the proper versions
I feel I am very close to getting this application working
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Martin I am not talking about a uninstall and re-install of your operating system, just PowerDirector.
no problem.. i got that one.. that is what I am trying now... I was refering to the OE files on the HP image.. of course they don't provide CD;s anymore but an application to reinstall Cyberlink tools from a second partition..
I am just going to remove the software and start again.. will let you know the result
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If it won't work even with the sample files then I would say it would require an uninstall and re-install.
Yes definitely strange with the _ there is also one at the front of the file name as well. I just downloaded it again just to make sure and it is still there when it gets to my computer. Very Strange indeed.....computers who would have one. 
Cheers
Robert S
hmmm.. that is the only thing I haven't done.. a complete uninstall and reinstall.. I am pretty sure HP make the OE software available via one of their apps.. I will try this
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