Sorry MArtin,

I read so many posts that I lost track that you had provided the sample.

I still had your test mp4 on my desktop. I am able to produce it to any file type on my Windows 7 64 bit system using Power Director 8 Ultra Build 2704.. So it seems that it is possibly isolated on your system or be a specific problem with the Version and build of your limited edition Power Director.

Regards,

Kevin


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Quote: Sorry MArtin,

I read so many posts that I lost track that you had provided the sample.

I still had your test mp4 on my desktop. I am able to produce it to any file type on my Windows 7 64 bit system using Power Director 8 Ultra Build 2704.. So it seems that it is possibly isolated on your system or be a specific problem with the Version and build of your limited edition Power Director.

Regards,

Kevin

thanks for testing I have a ticket open (2 days now) but have not even had a response of any kind yet

lets see if someone else has any ideas

Martin,
You should provide screenshots of what you're seeing and experiencing.

Please provide Part B in the guide.

Please send me in a PM, your "proof of purchase" the order number, the date of purchase, your full name and email address.

I'm wondering if this is just a case of corrupt file upgrade.

Dafydd
[Moderator]

Quote: Martin,
You should provide screenshots of what you're seeing and experiencing.

Please provide Part B in the guide.

Please send me in a PM, your "proof of purchase" the order number, the date of purchase, your full name and email address.

I'm wondering if this is just a case of corrupt file upgrade.

Dafydd
[Moderator]

Thanks very much for your attention on this one

Here is a link to my dxdiag file

http://cid-ea53332ab160d6fc.office.live.com/self.aspx/.Public/DVD%20Suite%20Issues/mjhamilton-DxDiag.txt

and here are some shots of my experience

1 - open app and click import as normal

2 - Select one of the mp4 vids from the folder

3 - Import works no issues

4 - drag the file to the timeline - no issues

5 - press produce to create and output

6 - sit back for 30 seconds until

7 - application closes

That is it.. works perfectly for the sample file and does this for my mp4 files only

I will PM details of my purchase details for my upgrade

Thanks again

could one of you nice people try my sample file as above and see if it crashes when you hit the produce buttton also

much apprieciated

Hi Martin,

I downloaded your test video and this time it downloaded without the "_" at the front and back of the file. Sorry to say for you but it worked properly on my machine, it produced fine.

I hope you get it worked out.

Cheers

Robert S My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

Quote: Hi Martin,

I downloaded your test video and this time it downloaded without the "_" at the front and back of the file. Sorry to say for you but it worked properly on my machine, it produced fine.

I hope you get it worked out.

Cheers

Robert S

Robert,
thanks very much for this.. at least we know the file format is sound.. fingers crossed that Daffyd can assist me as so far the support ticked I raised has just had a 'generic' response including things I have tried already

Again Many thanks
Martin

Hi Martin,

For what it's worth, I also downloaded and tested your clip.
I Produced to 3 seperate 720p formats (AVC, Mp4,WMV), and all went fine. No crashes.
Hope it get's sorted out for you. Click here PDtoots for a collection of PowerDirector Tutorials and Tips

Quote: Hi Martin,

For what it's worth, I also downloaded and tested your clip.
I Produced to 3 seperate 720p formats (AVC, Mp4,WMV), and all went fine. No crashes.
Hope it get's sorted out for you.

perfect.. then I think we can be safe in the knowledge that there is nothing wrong with my file format.. have added these findings to my ticket so let's see what happens next

My system is very clean (I am a bit anal when it comes to having unecessary software) so I cannot think it is a conflict somewhere.. is there some third party app I need to install to make mp4 work?.. I installed FDShow etc but this made no difference..

At the beginning I could not import these files, a complete uninstall/reinstall resolved this and now i cannot prodice mp4 files... resolve one issue and create another...

Guys, again thanks for your time and help

Martin, I still require the Order number for your purchase of an upgrade to a full version PD8. The DVD suite you purchased would have had restrictions on file recognition and acceptance. The DVD suite does not contain the full version of PD.

Unless you provide the order number I can not provide the solution. I suspect the issue is to do with the version of PD you're operating (upgraded or not) than the full version PD8 members here are testing your file on.

Thanks

Dafydd

Dafydd,
I think we a cool on this now.. thanks for your help.. it would seem this upgrade path is not as obvious as it would first seem.. going to Gold/Platinum does give you the full software but it is not shown in the same way as if you purchased the application standalone..

Again thanks for your help and I will wait very patiently to see what you get back from Cyberlink
Regards and have a nice weekend
Martin

Quote: Martin, I still require the Order number for your purchase of an upgrade to a full version PD8. The DVD suite you purchased would have had restrictions on file recognition and acceptance. The DVD suite does not contain the full version of PD.

Unless you provide the order number I can not provide the solution. I suspect the issue is to do with the version of PD you're operating (upgraded or not) than the full version PD8 members here are testing your file on.

Thanks

Dafydd

Martin,
.....please provide more information such as the dxdiag, error message and screenshot

Guide info:
http://forum.cyberlink.com/forum/posts/list/7958.page
Subject: PowerDirector - information we request and tasks to carry out.
PART A - name it
PART B - provide it
PART F - use them
PART E - an alternative
PART D - presentation is important


Dafydd

it's all there on the previous page.. all the screenshots and a link to my dxdiag file...

Let me know if there is a problem with the info I have posted

Quote: Martin,
.....please provide more information such as the dxdiag, error message and screenshot

Guide info:
http://forum.cyberlink.com/forum/posts/list/7958.page
Subject: PowerDirector - information we request and tasks to carry out.
PART A - name it
PART B - provide it
PART F - use them
PART E - an alternative
PART D - presentation is important


Dafydd

Sorry it was late when I posted.... and I'd downloaded the diagnostic duh!

Dafydd

Hi Martin,

Please can you do the following:

Download the trial version of PD8 and install - the PD8Deluxe version you have does NOT need to be uninstalled as the trial version will do that for you. To the Trial Version

Next, I want you to retest the mp4 clip and report back.

You've submitted a online support ticket and you should receive a similar set of instructions from them.

Let me know how you get on and then I'll advise how to proceed.

Thanks

Dafydd

I will do this when I get home..

To be honest the only thing I had from support was to try everything that i had already done in the thread already (even though I refered them to this) they did mention a reinstallation of the software (which I did) but not the trialware as you state

Will let you know the outcome of this later on today

Thanks for the idea.. this is a good one
Regards
Martin

Quote: Hi Martin,

Please can you do the following:

Download the trial version of PD8 and install - the PD8Deluxe version you have does NOT need to be uninstalled as the trial version will do that for you. To the Trial Version

Next, I want you to retest the mp4 clip and report back.

You've submitted a online support ticket and you should receive a similar set of instructions from them.

Let me know how you get on and then I'll advise how to proceed.

Thanks

Dafydd

downloaded the trial version (3022) and installed - as you say it removed my version and installed this 3022 trial version with no issues

Looks and smells just like the version that I had however this time there are no issues, errors or problems - I can import, edit and produce my mp4 files with no problems at all..

So is this related to the version that comes in the HP upgrade bundle??... how do I goto 3022??

Regards
Martin

Quote: Hi Martin,

Please can you do the following:

Download the trial version of PD8 and install - the PD8Deluxe version you have does NOT need to be uninstalled as the trial version will do that for you. To the Trial Version

Next, I want you to retest the mp4 clip and report back.

You've submitted a online support ticket and you should receive a similar set of instructions from them.

Let me know how you get on and then I'll advise how to proceed.

Thanks

Dafydd

Hi Martin, Thank you for posting the results.

I'll send you a download.

Dafydd

Thanks Dafydd.. my spydey sense tells me that we are nearly there

Quote: Hi Martin, Thank you for posting the results.

I'll send you a download.

Dafydd

OK Martin, I've just had a message from CyberLink - over Skype.

Please check your online support messages (give it 24hours to filter through) and they should provide you with a full upgrade to Ultra and activation key etc.

As you raised a ticket with them they'll supply.

Dafydd

Quote: OK Martin, I've just had a message from CyberLink - over Skype.

Please check your online support messages (give it 24hours to filter through) and they should provide you with a full upgrade to Ultra and activation key etc.

As you raised a ticket with them they'll supply.

Dafydd

I will keep 'em peeled and let you know what happens... it is a shame that there seems to be more than one train of software for the same application and the patch on the website just breaks everything as it is not designed for my 'variant'

Thanks for your help and assistance.. you are the kind of guy that makes forums while..

Watch this space