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Situation: Play a Blu-ray .iso file on my laptop, through HDMI to big-screen TV. I'm in PC mode.
The PowerDVD screen and menu display on the TV as well as the laptop. If I play a DVD .iso file, all works normally.
If I select a Blu-ray .iso file, the "The ISO image...is loading" and "Loading Blu-ray Disc" info windows are displayed on both the laptop and the TV. But as soon as the content itself starts, the PowerDVD control bar (bottom) and toolbar (top) are all that appears on the TV. The client window is solid color, randomly dark green (shown in attached photo), dark red, or dark blue. The audio is played through the TV. The video image is displayed properly on the laptop screen. The "more functions" menu control can be displayed, but none of the buttons have any effect.
I have allowed the laptop to update all relevant drivers. (They all said they had the current driver.)
My TV has three HDMI inputs. I routed the laptop to each one to eliminate a possible TV problem. No change.
I substituted a different HDMI cable. No change.
I do not know which version of PowerDVD 18 I have, since if there is an "About" button, I cannot find it. The most recent patch I have appllied is PowerDVD_18.0.3010.62_Patch_DVD190513-02.exe; hopefully that reveals the version.
The kicker: This has only happened in the last few months. Prior to that, Blu-ray images played just fine.
In addition to the photo, I have attached the requested dxdiag.txt file.
***YOUR PROBLEM** is using 2 displays at the same time
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High 5 All,
As cyberlink tech support appear to be 'on holiday', i'd be extremely grateful for help here.
My windows 10 laptop build 19044.1387 now refuses to play 1080p blu-ray with powerdvd 16, this has only happened recently.
The error is some crap about the graphics card driver being a problem and code 0011. The drivers were updated in November '21.
The most obvious detail is a dark purple screen.
As I'm aware everything is 100% updated
With all the storms here in England/ UK, I discover that the realtek (spelt that way?) has an old but up to date driver.
With my ATX install a BT sound bar is perfectly acceptable, but doing the same with the laptop....can't do that or with a USB DAC says the laptop
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High 5 All,
As per the subject line, does powerdvd 16 have dependencies that rely on Adobe flash player being installed?
For some strange reason it appears that microsoft edge browser is a requirement, like...hello...the lights are on is any one at home?
Are people not aware that adobe flash is being killed off at the end of 2020, it appears that powerdvd uses flash
Thank you
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High 5 All,
As per the subject line, does powerdvd 16 have dependencies that rely on Adobe flash player being installed?
For some strange reason it appears that microsoft edge browser is a requirement, like...hello...the lights are on is any one at home?
Thank you
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High 5 to you Optodata, some good if safe text there. Do you use any thing such as a random Fox title to check that every thing is up to date? Mainly because my experience is that Fox seem to update their content protection first and or most often.
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Very easy, polite and straight forward; Powewrdvd 16 has not had an update in nearly 2 years, yet more recent versions have.
Any reliable reasons beyond cash grabbing?
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<span class="post_name">Johnbruce in my experience cyberlink cs staff should not be paid more than legal min.
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<span class="post_name">On several occasions I have to make formal complaints because the support staff clearly do not read my question properly. For example with the question; I include the receipt number & date of purchase, but they ask me which version and suggest that my PC dosen't meet the hardware requirements, when the receipt is dated a month ago. Also with the question, I include the diacnostics file, but in their reply they ask me for the diacnostic file</span>
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There are some vc1 samples at this link, do they play?
http://kodi.wiki/view/Samples
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gentlemen,
My experience with the same problem, keep all of the windows updates, nvidia latest drivers.
What corrected things for me was to update the audio drivers from the device site, i.e. raeltek
All is now good
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Stevek I am casually interested too. What is the barrier to a Cyberlink app to play Blu-ray on a mac as is? It is common knowledge that Apple use pc technology now
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pph you need to contact support, the forum here can't help you. What you want to do is an accepted practice, it just takes 1 to 2 weeks in my experience
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No not at all--Have you contacted technical support?
In less than a week Tracy & colleagues had my popular problem sorted
In Short, you need to replace powerdvd11, with one that is known to work, which Technical support help you with
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myangeldust ---While I can't answer your main question-Macgo has a windows version-It is a newer application, so lacks fancyness
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