CyberLink Community Forum
where the experts meet
| Advanced Search >
July Windows update breaks PowerDVD
Reply to this topic
atg [Avatar]
Newbie Private Message Joined: Jul 12, 2017 17:59 Messages: 1 Offline
[Post New]
Installed updates yesterday, and PowerDVD ceased to work. System Restore to revert patches resolved the issue; I've not yet had time to investigate properly.



Fully-patched PowerDVD 16 Ultra and 15 Ultra both affected, media tested was Twin Peaks Blu Ray disc 4.



Update causing the issue is one of:

KB3191907 (unlikely)

KB2976978

KB4025376

KB3213624 (unlikely)

KB890830 (unlikely)

KB4025336



Platform is Windows 8.1 Pro x64. Hardware is Core i5-2500K, Radeon HD 7750, Xonar DX; latest WHQL drivers for video and sound cards.
Reply
RacingJayson [Avatar]
Newbie Private Message Joined: Dec 28, 2016 01:49 Messages: 2 Offline
[Post New]
Yep can confirm. PowerDvd 16 is broken for me on ALL Blu-Ray discs now.
Reply
RacingJayson [Avatar]
Newbie Private Message Joined: Dec 28, 2016 01:49 Messages: 2 Offline
[Post New]
Upon further investigating the issue. The fault (For me) seemed to lie with NVIDIA graphics drivers.



I have uninstalled the latest version Graphics Driver 384.76.



And installed the last stable version 382.53 and now everything works perfectly again.

This message was edited 2 times. Last update was at Jul 18. 2017 03:37

Reply
Bogdan_D [Avatar]
Senior Member Private Message Joined: Mar 30, 2014 12:49 Messages: 165 Offline
[Post New]
YES, the problem is with the latest Nvidia driver 384.76.

Just install the previous version and it will work.
Reply
[Post New]
Quote YES, the problem is with the latest Nvidia driver 384.76.

Just install the previous version and it will work.


Was this newer driver downloaded from an Nvidia page, or as part of a Windows update?

(Personally, I never accept the Windows update on drivers, preferring to update them manually where necessary.)

I'm running 381.65, and have no issues with it, so I guess I'll stick with that for now.

For my own part, this has been a heads-up, many thanks.

This message was edited 1 time. Last update was at Jul 19. 2017 12:38

Reply
Bogdan_D [Avatar]
Senior Member Private Message Joined: Mar 30, 2014 12:49 Messages: 165 Offline
[Post New]
I download drivers from the official Nvidia site. Never through Windows Update. I have 382.53.

This message was edited 1 time. Last update was at Jul 19. 2017 12:54

Reply
narkoaly [Avatar]
Newbie Private Message Location: Kansas Joined: Jul 19, 2017 13:28 Messages: 1 Offline
[Post New]
Quote I download drivers from the official Nvidia site. Never through Windows Update. I have 382.53.




yes okey
Reply
user01789 [Avatar]
Newbie Private Message Joined: Aug 17, 2010 15:46 Messages: 9 Offline
[Post New]
gentlemen,



My experience with the same problem, keep all of the windows updates, nvidia latest drivers.

What corrected things for me was to update the audio drivers from the device site, i.e. raeltek



All is now good
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team