Messages posted by Timrg001

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PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Having now tried to create a new project similar to previous projects that I worked on, without Onedrive and with all Cyberlink material being stored on my laptop, I still find that the program crashes as soon as I click the play button to view the preview of the timeline. It works ok (as before) if I have my home WIFI connection.

Everytime I load PD up, my project loads very slowly up to about 60% and, after a wait, it rapidly reaches 100%. I then wait a few seconds for the timeline to load before clicking the play button. the play button then causes the program to freeze. If I wait, nothing happens. I then click the play button again and I get the PD has stopped working grey mist notification.

I am assured by CL that I do not need an internet connection but the program keeps telling me that my connection has been lost if I turn off WIFI.

I am not sure what else I can do other that to try a different video editor

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote The OP previous DxDiag.txt indicates that Win 11 home is installed. Win 10 required me to create new documents folders without the onedrive and set them for use. My Win 11 installation last year allows me to bypass adding the onedrive for backup. It was optional. I have an 8 TB external drive for that backup. MS office default is to save in your onedrive account in the cloud. Adding that onedrive for the documents folder was never necessary at all. You use Save As.. to save it to a location on the local drives if desired.

The purpose of having onedrive in the documents folder is so that users don’t lose their documents if the pc went bad or got stolen. You have to pay monthly fees for large amount of data to be stored.

I have now received an answer from CL re my questions about Onedrive as detailed below:

.................................

Hi Tim,
Thank you for contacting CyberLink Technical Support.
We understand that you would like to know if Onedrive causes performance issues and if able to change your saved files. We are more than willing to assist you.
With reference to your query, please be advised that the PowerDirector performances leverage not only the hardware but also the source media quality, the complexity of the project, and the background software/services like syncing files with OneDrive when using PowerDirector.
You may try the following tips to fine-tune PowerDirector performance when editing high-bitrate or complex projects and for the crashing.
1. Enable the option "Enable shadow files...." in PowerDirector Preferences-General Settings. Use the shadow file quality 1280x720 or lower for shadow files. During video editing, PowerDirector will use shadow files for previewing to save system resources to keep decoding the source video.
2. Disable the option "Enable continuous thumbnails...." in PowerDirector Preferences->General settings.
3. In PowerDirector Preferences->Display settings, choose "High Preview Resolution" or lower for the Preview Quality setting.
4. Enable all options in PowerDirector Preferences->Hardware Acceleration settings.
5. In the PowerDirector Edit room, temporarily disable the tracks you are not editing.
To change the saved path we suggest clicking the setting button to open the Preferences window, and then selecting the Project tab.
Autosave project every: select this to automatically save your project every specified number of minutes, so you don't lose your changes by accident. If you want to set a specific location for the auto-save files, click the Browse button and select a folder location on your computer.
You may also select the setting button > Preferences > File > Export to
If you are still encountering the same concern, please provide the information listed below for us to diagnose your concern and assist you better.
1. Full page screenshot of the error message, if able.
Please clarify if you have sent the issue reporter back to us and provide the email address used (and let us know).
2. Full Screenshot of the Product Version
2.1. Launch the software.
2.2. Click the Logo of the software or the word of the software to see the Product Version or SR number.
To take a full screenshot and how to save it refer to the steps below and/or the tutorial video: https://youtu.be/jHOyguBgqDM
1. Press PrtScrn on the upper right side of the keyboard.
2. Open Windows Paint (press the Windows button, type the word Paint then click on the result to open the program).
3. Paste the screenshot (press Ctrl+V), then save the file (in .jpg format).
Please feel free to contact us back for further clarification or assistance related to CyberLink products. Use the link below to get back to us:
https://membership.cyberlink.com/support/service/technical-support.do
Thanks and Regards,
John
CyberLink Technical Support

...............................................

I have spoken to Microsoft also and they have helped me to remove Onedrive documents from my laptop and now anything I create saves on the laptop and is not shared within Onedrive.

As there were a lot of residual files pertaining to PD on my hard drive, I removed the program, deleted everything, did not save personal settings and reinstalled after a reboot. PD now just saves on the laptop.

Early results - less crashing, still laggy - especially when using title designer and adding anything more that 2-3 separate text boxes with in/out animations - there is now no apparent performance difference between being on WIFI, 5G or no internet, although when not connected to the internet, PD prompts me that my connection has been lost and about 9/10th of thumbnails in PiP and other designers are not available (I guess I need to download what I need first when connected).

To give you an example of the lap on title designer, if I edit, create some basic title lines with animations and click ok, I will need to count to 5 before PD activates once more and I am able to select the save button e.g. If I try to move around that title clip thereafter, I have to count to 5 again to wait for it to react to where |I have tried to drag it etc. I have tried to create these same titles as templates in a different project so I can access them in the place I want but this does not help.

Anyway I am going to try what CL suggests on the next project - at least the crashing seems to have reduced, albeit with no real improvement in general performance.

Thanks to you all once again for your help and I will update this page in the coming weeks.

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Thanks for your response.

My wife and I were using Onedrive as everything syncs between two laptops, cell phones etc., so either of us can get access to docs etc. We could live without it though to be honest if this is causing the problem. I have a 4tb external drive that I can use for back up of important docs.

Even though I have completely removed OneDrive from my laptop (unlinked and uninstalled app). I have gone beyond bypassing using Onedrive as backup but PD is still saving to Onedrive folders?? as per my earlier screenshot. I am speaking to Microsoft this Friday to see what they say.

Thanks for your help once more,

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote

I'm not sure what you want them to tell you, maybe they will have something, but as mentioned prior, they currently use C:\Users\UserName\Documents\CyberLink\ and you elected to have "Documents" folder an active OneDrive sync folder so it will be C:\Users\timrg\OneDrive\Documents\CyberLink\ and files are constantly sync'd for you unless you disable and/or pause when not on a robust network.

A basic overview of OneDrive for backup is here:
https://pureinfotech.com/backup-files-onedrive-windows-11/

Jeff

Thanks Jeff. This is useful.

I have also scheduled a call with Microsoft this Friday so will try and gets some questions answered also.

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote

A OS setting, just type backup in the search bar.

Jeff

Thanks Jeff,

I have attached a screenshot,

Tim

I have also raised a support ticket with CL. I have asked for specific advise around onedrive and how to force a location for file storage away from OD.

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote Can you supply a pic of your current backup settings, simply inactivating "Documents", and/or "Pictures" and and/or "Desktop" should take care of it depending on your use.

Jeff

I removed Onedrive completely yesterday. That is what is puzzling me re PD saving to OD folders. Is there a way I can still show back up settings? If so, please could you signpost me.

Thanks

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote

Thanks Jeff / Warry for your suggestions,

I will this again and get in touch with CL support.

also, I contacted Microsoft Help earlier and they have provided the following advice to follow if you don't want OneDrive. Therefore, I might add the app once more and remove it by following the process they advise.

This is what they wrote:

....................................................

Thank you for contacting OneDrive support.

We apologize for the inconvenience. We will try our best to help you with your concern.

We understand that you want to remove OneDrive from your computer. If that is the case, then please follow the below steps:

Turn off Files On-Demand-
Make sure you’re signed into OneDrive on your device.
Select the white OneDrive cloud icon in the Windows taskbar notification area.
Note: You might need to select the Show hidden icons arrow next to the notification area to see the OneDrive icon.
Select Settings icon > Settings.
Under Sync and backup tab scroll down and click on Advanced settings.
Under Files On-Demand, select Download all files now.
Note: Once you turn off Files on Demand, it will download all your data to your PC, so make sure you have sufficient space on your computer device.
Reference article: https://support.microsoft.com/office/save-disk-space-with-onedrive-files-on-demand-for-windows-10-0e6860d3-d9f3-4971-b321-7092438fb38e

Stop Manage backup-
Click on OneDrive cloud icon >Settings icon > Settings > Sync and backup > Manage backup.
To stop backing up a folder, toggle/disable button next to the folders. To confirm that you want to stop backup in the Are you sure you want to stop folder backup dialog, select Stop backup.
Note: If you stop backing up your important folders on your PC (Desktop, Documents, and Pictures folders) in OneDrive, then it creates a shortcut called "Where are my files" on your Desktop, Documents, and Pictures location. Any new files you added to these folders on your PC won't be backed up by OneDrive.
Reference article: https://support.microsoft.com/office/back-up-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Unlink OneDrive-
Select the white OneDrive cloud icon in the taskbar or menu bar.
Select Settings icon > Settings.
On the Account tab, click Unlink this PC and then Unlink account.
Reference article: https://support.microsoft.com/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Uninstall OneDrive-
Click on the Start button (Microsoft Windows icon).
Type Programs in the search box, and then select Add or remove programs in the list of results.
Under Apps & features, find and select Microsoft OneDrive, and then select Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Reference article: https://support.office.com/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Please do let us know in case if you see any confusion in following the above instructions.

................................................................

Thanks once again,

Tim

I have just added another screenshot also, which tends to suggest that PD wants an internet connection. I get this message when I turn off wifi or 5g and run PD without a connection?? Just FYI.

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote I agree with Jeff.

I have 2 suggestions:

- Ask CL support to hand you (and us) a method to change the (default) PD folders so that you can assign a local folder rather than a OneDrive. Maybe they can add this as an option to the preferences so that we all can set these folders to our needs.

-There is an option to unlink folders from syncing with OneDrive. E.g. see here: https://www.thewindowsclub.com/how-to-remove-a-folder-from-onedrive?expand_article=1 or https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85
You unlink all Cyberlink folders (I would suggest), and see what happens.

I don’t know whether this will really help you with your connection and performance problems, but when OneDrive leaves the folders alone, it should. Worth it while to test it. Please let us know.

Thanks Jeff / Warry for your suggestions,

I will this again and get in touch with CL support.

also, I contacted Microsoft Help earlier and they have provided the following advice to follow if you don't want OneDrive. Therefore, I might add the app once more and remove it by following the process they advise.

This is what they wrote:

....................................................

Thank you for contacting OneDrive support.

We apologize for the inconvenience. We will try our best to help you with your concern.

We understand that you want to remove OneDrive from your computer. If that is the case, then please follow the below steps:

Turn off Files On-Demand-
Make sure you’re signed into OneDrive on your device.
Select the white OneDrive cloud icon in the Windows taskbar notification area.
Note: You might need to select the Show hidden icons arrow next to the notification area to see the OneDrive icon.
Select Settings icon > Settings.
Under Sync and backup tab scroll down and click on Advanced settings.
Under Files On-Demand, select Download all files now.
Note: Once you turn off Files on Demand, it will download all your data to your PC, so make sure you have sufficient space on your computer device.
Reference article: https://support.microsoft.com/office/save-disk-space-with-onedrive-files-on-demand-for-windows-10-0e6860d3-d9f3-4971-b321-7092438fb38e

Stop Manage backup-
Click on OneDrive cloud icon >Settings icon > Settings > Sync and backup > Manage backup.
To stop backing up a folder, toggle/disable button next to the folders. To confirm that you want to stop backup in the Are you sure you want to stop folder backup dialog, select Stop backup.
Note: If you stop backing up your important folders on your PC (Desktop, Documents, and Pictures folders) in OneDrive, then it creates a shortcut called "Where are my files" on your Desktop, Documents, and Pictures location. Any new files you added to these folders on your PC won't be backed up by OneDrive.
Reference article: https://support.microsoft.com/office/back-up-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Unlink OneDrive-
Select the white OneDrive cloud icon in the taskbar or menu bar.
Select Settings icon > Settings.
On the Account tab, click Unlink this PC and then Unlink account.
Reference article: https://support.microsoft.com/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Uninstall OneDrive-
Click on the Start button (Microsoft Windows icon).
Type Programs in the search box, and then select Add or remove programs in the list of results.
Under Apps & features, find and select Microsoft OneDrive, and then select Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Reference article: https://support.office.com/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Please do let us know in case if you see any confusion in following the above instructions.

................................................................

Thanks once again,

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote

the reactions from both Jeff and I were failrly similar. CAM Cyberlink Application Manager is mentioned😊

Update:

My best efforts to remove Onedrive from my laptop have not yet been succesful. I have tried unlinking the app and I have also uninstalled the app but when I save anything new on my desktop, for instance, the file path says that desktop comes under onedrive.

Similarly even though onedrive is apparently unlinked, when I save title templates on PD, they save in a one drive folder. However Windows would have you believe that Onedrive is not there (until you follow the file paths).

Having gone through the trouble shooting list provided above, performance is still slouchy, projects get slower as I add to them and there are more crashes if not at home on WIFI, albeit, as far as i can see, primarily within titles, although I have not gone through every single aspect of performance with other designers and add ons yet.

I note that Titles save in onedrive whether I like it or not but other material such as particles, save on the computer. I have 2 questions following on the theme in general:

Is there a way of permanently deleting onedrive (windows suggests that this comes as standard with windows 365 (which I have) and all you can do is unlink it. It still seems to be where desktop, for instance, is held.
Is there a way of forcing material I create (such as titles) to the folder I choose?

PS: - Having deleted all titles from file explorer earlier on, I have just tried creating another file tmplate on PD and the results are in the screen shot I attached timed 1328 - even if I delete the folder and remove titles, PD recreates these folders for storage in onedrive.

I am thinking of factory resetting my laptop but I wonder if when I then log back into windows 365 that onedrive will be in play once more??

Thanks once again for reading,

Tim

Update 1500 hrs - having played about with creating templates and just introducing PiP FX etc to the timeline it appears that anything just donwloaded and introduced to the timeline saves on the computer, whereas anything saved as a template - Title, PiP object, colour board are examples) saves to the onedrive folder?

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote

the reactions from both Jeff and I were failrly similar. CAM Cyberlink Application Manager is mentioned😊

Thank you.

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote Too me it appears odd to have so many aspects of PD's file areas, from shadow files to source content on a Network drive (OneDrive), and then complain about slowness when on a Network phone hotspot. If you had a desktop with permanent highspeed network access, you might pull it off, but I'd say success with a WiFi laptop and spotty phone network service, highly unlikely a good user experience.

If I had such a laptop, my plan would probably be along the following:
1) I'd make a full backup of your current system on remote physical drive so you can recover if need be.
2) Not sure what you have downloaded for additional PD365 functionality or custom creations, so handle that accordingly
3) Remove PD365 and CAM
4) Remove OneDrive app and folder
5) If PD is your only CL product, I'd use a reg cleaner in a limited role and remove all CL/PD stuff. Removal of PD365 and/or CAM does not remove reg entries and many remain.
6) Your AMD and Nvidia GPU drivers appear out of sync with Lenovo offerings, https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-slim-7-prox-14arh7/82tl/downloads . I'd remove and then do a clean install update of both drivers to be consistent with Lenovo offerings. Since a laptop and GPU needs for PD are rather unstable, I'd only use the QA'd offerings by Lenovo vs direct from AMD or Nvidia. PD will only use the Nvidia RTX 3050 for encoding (when selected), all other GUI aspects and timeline are AMD GPU processed
7) Reboot as need be and for sure prior to PD install
8) I'd download the current CAM and install PD.
9) I'd use import and export areas of your drive that will never have OneDrive sync, if you are an avid OneDrive user, I’d probably only sync a single area totally separate from PD import or export content.
10) I'd check your crash stability with PD with no network
11) I'd check your crash stability with PD with a network

Jeff

Many thanks for you both getting back to me and assisting. I have a lot to do with this then.

Please could you confirm what CAM means (or is this an acronym)?

I am in the middle of a project so will painstakingly try to finish this and then work through your suggestions.

Thanks once again,

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote Very intriguing that new projects give a faster performance. Also interesting to learn that after a safe reboot the old project does not open en the new project runs faster.
What immediately pops in mind is that you may be using OneDrive? This is de Windows method for making all your documents and user files available in the cloud from any computer, because all these files are on a Microsoft cloud drive somewhere. If you have saved your video files and recordings in your standard user folder AND OneDrive is on, then there you have a reason form PD to need the internet.
Well, your files are also being kept locally (depending on settings) but these files need to be synchronized…. And I can also imagine that a 60 mins video file, of which parts are used on the project (that is through pointers to the original file), then there may be a lot of disk interactions. With a safe reboot OneDrive is likely not started. If the project is only in the cloud (also depends on your settings) and not on your hard drive, then that IS a reason for not opening...
Unless there is a Onedrive in play, PD should in principle not have too much difficulties with the editing you describe. (See questions below)
With the installation of Windows OneDrive is automatically installed and available, at least when you sign on with your MS account (although local accounts are possible, it has become harder to install windows with them). If not killed immediately, it will (to me experience) be much harder to get rid of the standard user documents, video, pictures etc. folders on …. the web.
If you recognize and have this situation, then the easy way out is to move all your (video) files to a real local folder, away from the OneDrive. Also with opening and saving files (including project files) you have to remember NOT to use OneDrive. To uninstall OneDrive would be an option too. It will be a hassle to remove all references to it. But it is worth it while if you are not a travelling video editor using pub PC's.
But if this is not your situation then there are still some questions, like
= What happens when you create a new project (which runs faster), save it, reboot and open it again, does it still run faster, or does it go as slow as the other older projects?
- What kind of video recording do you have? Is it a film taken with a camera, or with a screen recorder, of which kind of format specifications do these files have. If high quality, what are the settings in preferences w.r.t making shadow copies. And have you a lot of shadow copies, and would it be time to delete some (or all). And are they in the cloud (OneDrive) too?

It looks like we have a tendency for very long conversations. Sorry for that..

Good afternoon,

I was wondering if anyone can assist with this ongoing problem (see previous messages above).

In short, PD is very laggy, non responsive and fresuantly crashes, especially when not on home WIFI. whilst no at home there is really little point in me even opening the laptop to do any video editing as functions will have 5 second delays and invariably then crash.

I have tried without any connection at all. I thought that this was the answer but the symptoms became idential once more??

PD functions faster when I first open it but quickly starts to slow down - 5-10 minutes in - usually when I start going into the sub apps like title director (very slow) or Pip designer etc.

I have delved into all the crash reports on my laptop today and attach one of two from today, which are both generally synonomous with the various others listed in the history.

Would someone be able to take a look at this and advise whether there are system changes I can make or offer another remedy to the problem? I appreciate I am asking a lot on here but I am just not getting anywhere with CL support.

I have attached one of two crash reports for today (12/06), a history report to give you the overall flavour and also an up to date DX Diag.

Many thanks for your help once again,

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Good evening,

I wanted to post this message as a brief update to the OneDrive scenario that is discussed earlier.

Since this was suggested as a potential problem, I did some digging around and note that various folders that PD (not me) has created are within my documents that sit on OneDrive - Colour director, custom menus, cyberlink cloud, cyberlink drive, power director and screen recorder and the main heading folders with various subs therein.

Also, all my shadow files were saving to a folder in onedrive (shadow files now turned off in any case as I don't see anything adverse by not having these). I cleared the media cache in preferences - there were over a hudred files in there (many shadow files but not all). The majority of these had paths linked back to OneDrive.

I have started a new project which seems a little less laggy in general. However, today, when out and about, I opened up my laptop to try and load it (using 5g tethering to my phone). It all loaded up but as soon as I tried to even play the video on the timeline, it went for about 1-2 seconds before the white mist descended over the screen and PD froze and I shut it down. I tried this 4-5 times - same result. I then turned off my personal hotspot and, hey presto, the project loaded straight away and was quite responsive (although not as good as when at home). When I got home, I reverted back to my home WIFI and it ran as it had been doing recently - less laggy and more responsive.

I wrote to CL last week to ask about internet reuirements. they told me that I do not need a connection, save to the 30 day subscription communication, and then provided a list of things for me to try that I have already, mostly, tried. I have written back to CL again today to ask them further questions about how OneDrive may/may not affect performance, explaining that some of my CL files are saved there through CL. I will update this post with any new information.

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Long conversations are good so........

Hi Warry,

Thanks for your reply.

That is a good shout!! I do use OneDrive and I get my main video recording (I use an Iphone) onto my laptop by sharing it via OneDrive. Once it is on my laptop, I download it and move it to the default video folder that Windows gives to you. I say move it but I copy and paste it. The original video shows up in the relevant year/month, which is situated in Pictures. I then copy and paste it into the video folder. Pictures definitely syncs with OneDrive.

I don’t think that the video folder syncs with OneDrive but I will check this. However, all the video clips/images that I create/copy, via snipping tool, or even produce on PD (not the finished projects) are stored in a specific folder within the pictures folder that I deliberately created on one drive to allow access from different locations. These are always syncing with OneDrive. I know because they appear on OneDrive on my iPhone.

Maybe a different approach would be worth trying then. I don’t want to delete OneDrive but can certainly clean things up and check where things are being saved.

I will try a new project in the coming weeks and save it alternatively to see what happens on reboot etc.
The video recording comes from my iPhone – 25fps (pal) and is set to HD. I use windows snipping tool to capture images and video clips for my projects.

Shadow file settings on PD are 720 x 480. I don’t know how I could ascertain how many I have? I have just counted the amount in my current project’s media window as being 10 (with the little green icon.)

Thanks once again for the reply,

Tim

PS I have now taken screen shots (attached) of what the resource monitor was doing when I opened PD into the current project (of pain). It jumped around a little =, whilst I did it but I think I got most of the activity. This does not much to me unfortunately

PowerDirector 21 » Echo and Audio Duplication After Preview Rendering a Video / Audio Clip » Go to message

Quote

Thanks Jeff. I will try 'produce range'

Regards

Tim

This problem persisted with a specific audio and video clip that I had rendered within the timeline. Once I double clicked on it to get to the PiP designer, exited without doing anything and replayed the clip, the echoing went. I say echoing - what it was doing was playing the audio from the front part of the clip that I had previously trimmed as if I had not. So when I played the clip back, I got two versions of the audio - the full version and trimmed version. The Pip designer only acted as a temporary fix because if I closed PD down, on returning to the project the next session, the problem would return. It seems that I have found a permanent fix for this particular issue and that is to use restoration assistant (dialogue in this case). Since doing this, I have closed/reopened the project on numerous occasions and all seems good. FYI

Thanks

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote Nothing wrong with your computer by the looks of it as Jeff already wrote.

I also used to have problems with the speed and performance of PD. At this moment I don’t have any issues with the current PD version.

The things you mention make it look like your computer is very busy with other things so that it does not have time to do the PD work. Your screenshot indicates that you have downloaded all these red drawings already. When selecting they should show in the preview screen and move. Do they?

I went to a number of checks that may be obvious, and some -I am the first to admit this- should not be necessary to check, but I
would certainly give it a try:

Check your windows installation with
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
DISM.exe /Online /Cleanup-image /startcomponentcleanup
SFC /scannow

Update your WIFI driver, or at least check it out: there seems to be one more recent with the critical qualification.
Are there any other drivers that should be updated?

You can try to reboot in safe mode and see what happens when you run PD.

Check your virus software if you have any installed besides the “standard” windows security

If you have other virus software, does it block or delay PD perhaps?

Look for the ApphangB1 crash, there is some reference on internet that may be related to how you use your pc.

This is also true for the BEX64 crash, look for it and try whether solutions do help you.

The windows indexing service is an application that may be in the way. On faster computers like your you should not really notice that it is running behind the scenes, but if there is a lot to index…. Maybe have a look at what it does index and see whether you can trim the number of folders down?

The other thing that may be in your way is the windows defender blocking specific folders from updating or even accessing. I have
seen this after the installation of a brand new computer and moving user folders into it from a previous computer. The permission of the old computer were copied along and did not match the new computer. Hence a number of applications could not access.

I would certainly also try to see what windows is doing while you have PD open. Try to run the resource monitor and check whether there is any internet activity, maybe related to PD, maybe to other applications that get in the way of PD. (This may also be the case when you don’t have PD running, maybe there some other process hindering you.) Is there something running that is accessing internet all the time, that should not be there?

And the last resort (maybe you have done this already) would be to complete uninstall PD do a reboot and run the installation again. Since PDHanumanSvr.exe is also crashing on you, this may also be a hint that something is wrong with the installation.

Before uninstalling I strongly suggest that you make a backup of your user/documents/CyberLink folder, so that you have a copy of any customized titles etc.
When uninstalling, say yes to deleting all user information (that ensures an installation with none of your old stuff in the way, and... makes it necessary to make a backup).

After uninstalling I suggest that you remove the PowerDirector folder in programs/CyberLink completely. Just to make sure that nothing strange is left behind.
Before re-installing (using the freshly downloaded application manager) I suggest that you reboot.

Maybe you have thought of all this already. And then again maybe this will help.

Hope this helps you in some way. I have been where you are, and know thus from experience that it can be very frustrating.

Good afternoon,

I have taken some of the steps above (not all yet) and wanted to provide an update.

I ran all the scans and they all came back as ok
I am currently using a free version of Avast anti virus alongside windows securtiy. I have removed this and just stuck with Windows security for now. I did try turning both off but this had no beneficial effect re performance
I have gone through all the apps that run in the background and selected 'never' for the ones that I am not using.
I have also contacted Cyberlink support who confirm that no internet connection is required, save for 30 day contact re subscription (as mentioned by Jeff earlier in this post) - strange as the performance improves at home and when connected to wifi.
I am yet to do the resource monitor task (on my to do list)
Permissions re old computer and windows defender is something I will have to research a bit so I know what I am doing along with apphang and BEX.
I started the laptop up in safe mode. The current project that I had been working on would not open. I tried opening up a new project and it did open. I tried bringing the sketch animatations and titles down into the timeline of this new project and was able to edit them without any problem. Also, the performance was a lot faster. I tried to do the same thing after rebooting the laptop and opening up PD normally - Exisiting project as laggy as usual but opened - In a new project, the sketch animations and titles opened and could be editied without issue. The performance in this new project was a lot faster. This is the first time I have experienced a better performance and I am now thinking that maybe it is my work process in projects that is the issue. What I tend to do is film a video of me talking (often aimlessly about some uninteresting subject) that will obviously need editing when in PD. In this laggy project I am working on, my talking video was 60 minutes long and I got this down to about 13 minutes eventually with trimming etc. I then overlaid this edit with videos, animations, images etc. Should I be doing it this way? Maybe I should be producing the edit and bringing it back into the timeline before adding to it? All my projects have been as laggy as this one historially but I am not wondering if it is operator error, seeing how fast I was able to modify and edit the sketch animations and some sample titles that I dragged onto the timeline of that new project.

I will provide further updates on the outstanding tasks this week.

Thanks for your patience,

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Hi Warry and many thanks for taking the time to go through all this.

Yes the red drawings do show and move in the preview screen when selected. When you hover over the main index heading on the left hand side - 'sketch animantions' they are shown a preset.

A couple of other symptoms of note are that when opening PD, via an existing project in the list, it takes a long time for the project to load up (at least 30 seconds I would estmite) Also, I note that once I am in PD working on a project, it gradually gets slower and slower the longer I spend. If I come away for a while and return to the project, is is a bit faster again once more until it slows - just a couple more observations of note.

I am going to work through everything you suggest over the next few days - I am not the best with tech so will do things slowly and one step at a time. I will post back here with an update next week if possible.

Many thanks and have a great weekend,

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote I run my PD21 perpetual on a box that very seldom has any internet connection, it's my editing box, I don't have any of these issues at all with no connection. Maybe something unique to some PD365 subscription users. I'm not sure why your observations, have you by chance downloaded a bunch of PIP's or Title templates since those are two problem areas? I once had a bad DVD Menu template from CL directorzone and that caused tons of loading slowness and random crashes of the basic menu template room.

There is nothing really slouchy about your Ryzen 9 6900HS, so I wouldn't recommend any different platform without understanding current behavior.

Jeff

Hi Jeff,

thanks for getting back to me once more and for reasurance re my current laptop.

All 'sketch animations' within PiP designer (I have attached a photo of the little beauties to this message) cause a crash or a long freeze but only if modify them by clicking the end effect option within the designer. When I leave the designer by clicking ok, I am not able to then save on the main timeline as everything freezes. This morning, I waited for a while before doing anything and it did eventually unfreeze.

On performance in general - even creating titles makes everything lag very badly. For instance, if I type a letter, it will appear on the screen after 1-2 seconds and so on.

All my titles emanate for the default title that PD provide. The sketch animations came as part of the PD lackage also as far as I can remember.

I constantly get the feeling when working with PD that if I try and do too much without pauses between actions, I will cause it to crash. Whenever I return back to the main timeline from doing something in one of the designers, I have to wait 2-3 seconds before I have the option the save what I have done. However if I am just editing the timeline and trimming video footage, performance is good and pretty fast. Performance only lags when entering into designers and adding additional layers/effects etc.

If I want to go and grab something from Shutterstock/Istock, It will take about 30 seconds to 1 minute to actully access the library. Once I do a search in the library and try to scroll down the resulting thumbnails, again, the reaction to scrolling is considerabaly delayed.

This is why I am wodering whether I would be better off using a 'one off purchase' version of PD rather that the subscription 365.

thanks for listening to my gripes by the way,

Kind regards,

Tim

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote

Hi jeff,

I have tried running PD today without WIFI at home at it runs as reasonably well as it was running with a connection (save for the odd crash but less so than when tethering to my 5G.

I previously used adding a sketch animantions as an example of what causes PD to freeze as this was what I was working on when the latest occurred. This still happens whether with wifi or not and, I have realised, it only freezes if I try to add an ending effect to the sketch animation. As a workaround I tried to create a custom template of the animation with ending effect. PD crashed but the saved template was then available at reboot with ending effect included. However if I tried to alter the timing of this effect, it crashed once more. It seems to happen on all of the sketch animation choices.

I am going to make a list of all of the things that are causing crashing issues with PD and will then send to PD for their analysis. I will also put them on here.

Maybe my laptop cannot cope with some of the graphics - shame because it is almost brand new!

anyway, thanks for your help with this Jeff,

Tim

Update June 1st 2023

Having now spent some time this week using PD with/without 5g/wifi etc., my conclusion re performance is that I need to have a good wifi connection to have a half bearable video editing experience with PD. If I have no connection or a tethered 5g connection, PD is very slow, laggy and crashes if I use things such as PiP or title designer. With my home WIFI connection, it is not so slow but still slow, a little less laggy and tends to crash less. Again, I do not know if it is PD or my laptop that cannot cope with what PD throws at it??

I assumed when I purchased my laptop that it had a sufficient spec to cope with the program and, on paper, it certainly meets PD's minimum requirements and a lot more.

Would anyone be able to suggest a laptop that would be able to cope with this program. I am asking for real experience of what works for different people rather that what I need as a minimum. Your feedback would be much appreciated.

Thanks

Tim

New Dxdiag attached also.

PowerDirector 21 » PD Keeps Crashing When Not at Home with WIFI » Go to message

Quote

Good Morning Jeff,

thanks. That is a good idea. I will try this and see how it goes. I will let you know.

Thanks,

Tim

Hi jeff,

I have tried running PD today without WIFI at home at it runs as reasonably well as it was running with a connection (save for the odd crash but less so than when tethering to my 5G.

I previously used adding a sketch animantions as an example of what causes PD to freeze as this was what I was working on when the latest occurred. This still happens whether with wifi or not and, I have realised, it only freezes if I try to add an ending effect to the sketch animation. As a workaround I tried to create a custom template of the animation with ending effect. PD crashed but the saved template was then available at reboot with ending effect included. However if I tried to alter the timing of this effect, it crashed once more. It seems to happen on all of the sketch animation choices.

I am going to make a list of all of the things that are causing crashing issues with PD and will then send to PD for their analysis. I will also put them on here.

Maybe my laptop cannot cope with some of the graphics - shame because it is almost brand new!

anyway, thanks for your help with this Jeff,

Tim

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