|
|
Well, I'm not using a remote, just a bluetooth keyboard.
When I use the PowerDVD control bar to bring up the popup menu, then make it go away, then press the down-arrow on the keyboard, the time-seek popup disappears.
However, after that, PowerDVD no longer pays attention to the mouse scroll function until I stop/restart the movie from the title menu.
Actually, I just noticed that once the BD's own time seek popup comes up, PowerDVD also stops responding to the mouse scroll, whether I've made the popup go away or not. So it seems that PowerDVD's interaction with some titles' own time-seek popups is slightly broken.
I have seen this with several titles, but most recently with The Incredibles BD.
Also, with this BD I'm noticing breaks in the sound and video between chapters - very short, but definitely there (sound stops, screen is black). It seems like it might be a buffering issue, because if I go back and replay from right before the chapter break, it plays smoothly.
- Tim
|
|
|
Hi all...
So I've found that when playing a Blu-Ray with PowerDVD 10 Ultra Mk II (latest patch applied - after having to uninstall everything, apply the "cleaners" and remove everything from the registry and filesystem by hand... very bad "Cleaner" programs ya got there)...
... in any case, when playing a Blu-Ray, I have the mouse scroll action set to "time seek".
If I use it, at least in the newer Blu-Rays, it brings up a chapter On Screen Display and where I am in that chapter for reference, but then it doesn't go away. It stays onscreen. I have to stop the move, and restart, and get back to my last position, in order to make the chapter Onscreen Display go away.
Is this a known bug? Anyone else having this problem?
- Tim
|
|
|
|
Quote:
Hi,
please also use attached Cleaner for Patch issues.
please runt this new Cleaner in addition to the one for PDVD 10
thanks for your patience
Michael
Hi Michael...
What does this new patch do that is different from the other PowerDVD 10 cleaner, might I ask?
- Tim
|
|
|
Quote:
@tebessie
please check this thread again:
http://forum.cyberlink.com/forum/posts/list/8449.page
I have updated some steps to make an clean installation of the base Version.
I think this should help to make your PAtch issue to be solved.
please make sure to use Administrator account in Windows
Br
Michael
Hi Michael...
Yes, I'm aware of those steps - they *sometimes* work and allow patching of the installed base software, and *sometimes* do not. Really, one shouldn't need to completely uninstall a relatively fresh installation that had had a clear installation path (or one that one had to go through the above before to install) already.
One shouldn't need to completely uninstall, then install again, then patch with the latest patch, for every new patch that comes down the line. That is just crazy. What *should* happen is Cyberlink ought to improve their techniques for determining if you have an appropriate version of PowerDVD already installed (which I do) instead of making users go through this rigamarole each time, don't you think?
Still, I thank you for your suggestions. :![]()
- Tim
|
|
|
|
Quote:
Well, I ended up getting fed up, so I uninstalled with Revo Uninstaller, removed all CyberLink and PowerDVD related items from my C: drive and registry by hand as well, ran the CyberLink cleaner, and THEN reinstalled and reregistered, and then the latest patch (but not the one prior) installed properly.
SOMETHING funny's going on over there at Cyberlink regarding patches and how they work... not sure what, and I despair at Cyberlink ever letting us know. But I got at least THIS patch installed, finally.
One thing's for SURE, however - CyberLink needs to hire MUCH BETTER EDUCATED and TRAINED support staff for their 1st line support; ones who do better can do more than give "reinstall it" or "run the cleaner" for answers.
- Tim
Well, what do you know, the latest patch (to 2429) has the exact same problem as the previous patch (i.e. it says ""Cannot install the patch. Either this patch is not intended for your version of PowerDVD 10 or your system does not have a previous version of Power DVD 10 installed".
In all the years I've been using PowerDVD, EVERY upgrade I've ever done has given this message, and I've had to do complete uninstalls and complete reinstalls to fix it (and it doesn't always fix it).
Your support staff is never any help. Sometimes they give me a full install version of the latest release, or tell me to uninstall, clean, reinstall (again, which doesn't always work).
What in the world is the installer CHECKING that makes it think I don't have PowerDVD 10 installed, when I in fact DO have it installed? Why would the updater do this consistently, over and over and over?
Can someone answer that question? Anybody at all? Cyberlink Support has NEVER answered that questions.
- Tim
|
|
|
|
Quote:
Hi Tim,
Yep, I gave a 5 star because it was right.
I do wonder why some forum members slap in a one star. To not even offer any help etc. On the PD forum members help each other a lot - swapping techniques, resolving issues - a good place to participate. The PDVD forum is to "me" orientated and participation is often a thankless task.
Michael is a good guy and could do with more member support and helpful input.
I do hope Michael can assist you speedily.
Sorry, I seem to have "sounded off" in my reply, forgive me. If you've a few minutes spare, pop over to the PD forums.
warm regards
Dafydd
Maybe because PDVD is more consumer oriented while PD is more producer oriented? Hmm.
I'll take a look at it.
I always believe in giving credit it where it is due, so I'll rate Michael after I see how things play out. Thanks for your input, even if you sounded off. :![]()
- Tim
|
|
|
Quote:
Why would Michael be given a one star for stepping in and answering this thread? He is the "voice of reason" on this forum and will get the matter investigated. So the reader (and I don't think it was tbessie) who was so un-smart, flippant and gave nothing useful here please reflect upon your actions, they really don't help ![]() . I'm sure your input is trace-able.
I can fully appreciate what Tim experienced as Michael does. I also sympathise with the operator who has to remain cool and objective without getting emotionally involved.
best of luck
Dafydd
Hello Dafydd...
I've not rated or starred Michael at all - what happened there?
I just replied to his question here, and no more.
- Tim
|
|
|
|
Quote:
Hi,
please let me know your issue and the ID you got from CS about your issues.
thanks and br
Michael
Hello Michael...
Well, you can look at the history of the following tickets:
CS000931960 - Simple question about registry keys appearing as raw values in PDVD settings
CS000935949 - Followup on the above
and especially: CS000937776 - Inability to install update
With CS000937776, the support technician kept repeating themselves, in a series of what appeared to be canned answers. They seemed to cycle through them (answer 1, answer 2, answer 3, answer 1, answer 2, etc.) without actually replying to my comments. I kept telling them they weren't helping, could they bump it up to someone who'd address the problem by communicating with me instead of supplying canned answers, but I just continued to get more canned answers.
It was a bit like trying to communicate with a robot.
I do admit, I lost my temper and told the technician that I thought he was terrible at his job, etc. Honestly, though, he was (either that, or Cyberlink doesn't allow anyone to do anything but run questions through filters and press buttons that supply canned answers - I don't know).
Anyway, there it is. Let me know if you have any feedback on this. Thanks!
- Tim
PS This is coming from my perspective as a long-time computer programmer and computer builder (almost 30 years now), so the robotlike support I received felt slightly insulting, actually. Perhaps I'm spoiled by the more personal support options of old. :-/
|
|
|
It *works* in a 64-bit environment, but I believe it *runs* in 32-bit mode.
- Tim
|
|
|
Is there a customer complaints department for Cyberlink that doesn't just get sent to the usual useless tech support guys?
I want to complain that their tech support is less than useless, but I want it to get to someone who actually CARES.
- Tim
|
|
|
Well, I ended up getting fed up, so I uninstalled with Revo Uninstaller, removed all CyberLink and PowerDVD related items from my C: drive and registry by hand as well, ran the CyberLink cleaner, and THEN reinstalled and reregistered, and then the latest patch (but not the one prior) installed properly.
SOMETHING funny's going on over there at Cyberlink regarding patches and how they work... not sure what, and I despair at Cyberlink ever letting us know. But I got at least THIS patch installed, finally.
One thing's for SURE, however - CyberLink needs to hire MUCH BETTER EDUCATED and TRAINED support staff for their 1st line support; ones who do better can do more than give "reinstall it" or "run the cleaner" for answers.
- Tim
|
|
|
Quote:
Hi,
sorry to hear that you have trouble.
please check this thread - it might help to understand your problem better:
http://forum.cyberlink.com/forum/posts/list/8449.page
Please also descirbe the issue as detailed as possible and if any error message also attach it to this thread
Br
Michael
Michael...
I can certainly post the info you're asking for - but also, do you personally happen to know a way to talk to a Support person who will vary from their script? Who will work with the customer to fix the problem and not just supply canned answers? I can give you the info you mention, and you may be such a support person, but going through the regular support channels, what can one do?
I've had friends who've gotten paid support, and still got canned answers without actually helping them.
By the way, I'm a software developer and computer builder, so I have a TON (25 years) of experience with both software and hardware - I'm not anything close to a newbie.
Here's the info I can remember (will repost with everything else when I get home). NOTE: MUCH OF THIS INFO IS IMMATERIAL, since it's hardware info, and I'm not having a problem with playback, but with installation, so it's likely bad logic in PowerDVD's installation expectations:
--------------------
PowerDVD full Version : YES, FULL - PowerDVD 10 Ultra Mark II 10.0.1830.51
PowerDVD SR Number: DVD100531-02
Operating System : Windows XP Pro x86, AND Windows 7 Ultimate x64 (I have the same problem on both)
Is your PowerDVD a Retail product or bundles with HW? Retail product, bought on website
Used VGA: Various, but all ATI (HD 5450 on HTPC, 3xxx series on laptop)
Used VGA driver version: Whatever the latest ATI Catalyst driver version is (10.x at the moment for 5450, 9.x for laptop)
Used Audio device: HT Omega Striker 7.1
Used Audio device driver version: The latest (unsure of version number)
Used ODD drive (full model name and Firmware Version): LG Blu-Ray Super Multi Blue (unsure model number)
Used Display(s): Panasonic Viera TV (1080p)
Which kind of display connection (HDMI/DisplayPort/VGA/DVI): HDMI
Are you using single or dual monitor environment: Single monitor
Are you using clone or extended mode (if use two display): N/A
What kind of Antivirus SW are you using: Avast Antivirus (turned off when installing)
The detailed issue description: Installed full retail version, but subsequent updates, when run, say:
Cannot install the patch.
Either this patch is not intended for your version of PowerDVD 10 or your system does not have a previous version of PowerDVD 10 installed.
The patch installation will abort.
Also, complete incompetence by support staff (wrong account/passwords for updates or utilities they want me to try; wrong registration keys provided for said updates, etc. etc.):
https://membership.cyberlink.com/prog/support/cs/s...&m=fromCyberLink%40apeshit.com
Please also add your DXDIAG log to the post (as attachement): N/A since this isn't an issue with DirectX
EDIT: Added the rest of the info
So, Michael, any clues as to what to do to get some actual help here, other than "install the same version again"?
What I'm looking for is someone who knows what registry key or file might make the PowerDVD Patch installer think I don't have PowerDVD installed. The install I originally did was a straight install, no issues, no other copies of PowerDVD sitting around.
- Tim
|
|
|
|
Deleted - responded to my own posting by accident
|
|
|
Can someone here recommend a way to contact technical support where I am *not* put in contact with the same set of support staff who seem to have no mind of their own, but only give me scripted answers time after time?
I have been unable to update my full retail version of Power DVD 10 Ultra Mark II when new updates are available. I always get the same message saying I have the wrong version of PowerDVD installed, when these are the recommended updates for the version I have installed. This has happened for 3 different versions of PowerDVD full retail I have bought over time, and after cleaned up after all the previous installs (PowerDVD installations leaves a LOT of junk in the registry and the filesystem).
I have opened many tickets with support, and they continually give me the same set of answers:
1. Download this (the same copy of PowerDVD I already have) and register it (with the same key I have) - doesn't work
2. Download this (PowerDVD cleaner app); reboot, reinstall as above and register it - doesn't work
Basically those two answers. 1 doesn't work, they tell me 2. 2 Doesn't work, they tell me 1.
Meanwhile, I ask "Can I PLEASE speak to someone more knowledgeable about this problem? Your solutions aren't working." and they pretend I haven't even asked that question -- they just go back and forth between one answer and the other, not even seeming to notice that THEIR SOLUTIONS AREN'T WORKING.
How can I speak with a support person at Cyberlink who is not a rank-and-file/read-from-the-script/don't-think-for-themselves person, but someone who actually will work with me to solve this issue?
Hundreds of dollars poured into Cyberlink coffers over the years, and I get this anti-Customer-Support? This is ridiculous.
Here is an example of such an exchange:
https://membership.cyberlink.com/prog/support/cs/service/inquiry-response-page.do?pId=CS000937776&m=fromCyberLink%40apeshit.com
Yours in Extreme Annoyance,
Tim Bessie
|
|
|
Oh well, I'll try it and see - Thanks Michael!
- Tim
|
|
|
Hello there...
I still have a bunch of HD-DVDs, and thus am keeping my copy of PowerDVD 7 Ultra installed, alongside PowerDVD 9 Ultra.
Soon, I will need to upgrade my Home Theater PC, and was wondering if PowerDVD 7 Ultra is compatible with Windows 7 x64 (or even with Windows 7 x32).
I could not find that specific question in the FAQs, so thought I'd ask here.
Thank you much!
- Tim
|
|
|
|
Quote:
Please contact customer support team about your issue
Br
Michael
Allright, I'll give that a try. Thanks!
- Tim
|
|
|
I've got a copy of PowerDVD Ultra 9 installed (and payed for, of course) on my computer. The particulars:
PowerDVD 9 version 9.0.2320.0
DVD091117-01
Anyway, I downloaded the latest patch, filename: CyberLink.2528(TaRe45)(Pa_DVD091203-02.exe
When I try to install it, however, I get the below message:
Cannot install the patch.
Either this patch is not intended for your version of PowerDVD 9 or your system does not have a previous version of PowerDVD 9 installed.
The patch installation will abort.
This doesn't make sense - I have the correct version of PowerDVD installed, but the patch won't install.
What is causing this problem? Anyone know?
- Tim
|
|
|
|
Quote:
Thanks for your reply tbessie it looks as though Cyberlink are putting discs out that have not been properly tested, very bad indeed.
I posted another message here where I said I found out what the problem was. Though it sounds like there HAVE indeed been many problems with Power DVD 9 Ultra, my problem was caused by Comodo Firewall interacting badly with Power DVD, apparently stopping it from running code somehow, but neither Comodo now Power DVD showing any message that this was happening.
On the one side, it would be great - since this is a known problem - for Cyberlink to add it to the FAQ (if it hasn't already); on the other, Comodo needs to be a little smarter.
Check my handle to the message where I talk about this problem.
- Tim
|
|
|
Hey all...
My several postings about not being able to get PowerDVD 9 Ultra to work *at all* (crashes, couldn't read any discs, etc) were, it turns out, caused by Comodo Firewall. I thought it *might* be that, and Googling it turned up this:
https://forums.comodo.com/defense_bugs/defence_conflicts_with_powerdvd_8_ultra-t39478.0.html
There's also this here:
http://forum.cyberlink.com/forum/posts/list/30/6039.page
So... my problems are solved. Sorry for all the grumbling - I was truly stumped!
- Tim
|
|
|
