|
|
|
It is a shame that a senior contributor would say move on, rather than help with the issue. We are not looking to bash, we are simply looking for help with a product that we purchased and now the key codes that we purchased are no longer valid.
|
|
|
|
He probably says move on cause he has not experienced it or works for there tech department.
|
|
|
|
Because I heard of peoples post being deleted, thats why I take screen shots of my post.
|
|
|
I have really loved PowerDVD over the years. I tried the Arcmedia trial and just didnt have the feel for it. There may be a learning curve but I dont know. It is a shame with this key code thing. I use other products of theres and enjoy them. I just wish someone would actually do something. Nothing against Michael, but he says he will help, but I have not seen any actual help.
I am not the only one with this issue. In fact it seems as if the same issue is growning. I have been taking screenshots of everything and also posting in other forums I use and I will tell you that Cyblerlink does not have a good name for itself. They may not care, since they are not mainly based in the US. I have filed a complaint with California district attorney. I have not heard anything yet. I have been also calling the California office every day and leaving messages till someone ACTUALLY helps me.
|
|
|
|
welcome to the party. That is how they roll here. It will take a few days for them to respond. I cant tell you why, it is what it is. It is a shame cause they have top notch software, but support it terrible.
|
|
|
|
http://forum.cyberlink.com/forum/posts/list/15683.page
|
|
|
OK, so yesterday I called the online software store again. The man I spoke to after abit, issued me yet another key code. This one did not work either. I dont understand.
I had the PowerDVD9 deluxe and upgraded to the PowerDVD10 ultra. The key they are giving me, they say, is for the PowerDVD9 Deluxe, but yet I cannot get it to work with either the Deluxe or the Ultra version.
You would think that it would be simple. Install PowerDVD9 Deluxe - enter key code - BAM Done.
Install PowerDVD10 Ultra upgrade - enter keycode - Bam Done.
But is is not that way. I am not some kind of NOOB. this is a very simple process, yet nothing seems to work. I guess I will just continue to call, email, and submit support tickets. Is it possible to get someone new to answer my support tickets. The same name has answered the ticket several times, but has accomplished the mission. Which is to simply install and get to work PowerDVD10 Ultra.
|
|
|
I bought mine directly from Cyberlink and they have not helped me yet. 
|
|
|
|
Well I submitted a response again with the screen shots AGAIN. Let us see what silliness they give this time in about 5 days.
|
|
|
Well I GOT A RESPONSE AGAIN!!! LOL CHECK THIS OUT!!!
Dear Kevin,
Thank you for contacting CyberLink Technical Support.
I understand that you are unable to activate the CyberLink PowerDVD 9 software.
In response to your concern, the activation key is for activating the software online.
So, please make sure that you are connected to the internet at the time of activation.
Please log-in from the "Administrator' account.
Also please turn OFF windows Firewall as well as any other third party firewalls installed on your computer, at the time of activation.
If issue persists please send us the snapshot of the screen where you are trying to enter the CD-Key. We will look at the screen capture, analyse and send you a solution or provide more information.
To take a screen shot, please press Print Screen key on your keyboard where you are trying to enter the CD-Key. Then go to Start>programs>Accessories>Paint. Paste the screen capture there by pressing Ctrl+V or alt+Edit+Paste. Save the file and send to us for analysis.
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:
http://www.CyberLink.com/english/cs/support/form/index.jsp
Thanks and Regards
Zubair
CyberLink Technical Support
ARE YOU KIDDING ME. They just responded from my response where I sent them a screenshot of the exact same thing they are asking.
I dont freaking understand. Are these people on drugs? Come this is total nuts. If I was on a work network I could understand also, but I am on my home network. I am the only admin. That is not the problem. The problem is THEY HAVE DEACTIVATED MY KEY CODES!!!
Is anyone paying attention?? This is so simple, yet it is being made difficult. It is very frustrating, yet it is also commical.
|
|
|
Can anyone explain to me why tech support is not solving this issue?
Other than asking me to buy the software again!
|
|
|
|
well since I am completely beside myself for such a simple issue and not getting any timely service to actually resolve this issue. I went ahead and filed a complaint with the Attorney General in California, since they do have a corporate office there. We shall see.
|
|
|
Well I spoke to people again today. They even over the weekend reissued key codes that do not work. I again verified with the superviser all the key codes and they swear they are valid key codes, but when I enter them it tells me that it is incorrect.
I have now also contacted someone in the US at the corporate office. A man named Tom. All I could do is leave a voice mail. I did that twice. I explained to him the issue. Since tech support is not being very helpful.
I will continue to press the issue until someone is willing to ACTUALLY help.
Offering the same advice over again is not helping. I understand that there is user error when entering the keycode, but continually I dont think so. WHich is why I took screen shots of it and sent to them.
|
|
|
|
Quote:
Hi,
sorry - but I can not grant you a new CD-Key, there are some procedures that are established for such cases.
I have escalted your issue - so there will be an solution for your case soon!
Br
Michael
Well I hope that the solution is one that works! Because all it is, is that my key codes do not work anymore!
|
|
|
well this is just specualtion from someone else on a different forum, but it makes sense.
Maybe Cyberlink had problems with pireated software and keygen, so they shut this down and now they are having difficulty with ACTUAL customers that have paid for the keys, but are not willing to help. It makes sense why my keycode will not work and they are not willing to assign a new code.
If this is true then that is sad.
I dont understand why MichaelCyberlink has not helped me? Is there not anything you can do for me to get my software running?
|
|
|
|
I had an issue also after installing this update. Mine would "not respond" everytime I started it.
|
|
|
Had the same problem with mine. I actually called the number for buying there software, and the lady talked to tech support for me.
Mine are upgrades from previous versions.
Anyways, tech support actually told her for me too purchase the full version. This made me hot cause I already bought this ONCE. This lady went back to them after I argued with her about this point.
She came back and issued me new key codes.
AWESOME RIGHT?!! They dont work either!!!!
|
|
|
|
Sounds like you want something like Power Director 9.
|
|
|
Well you can view the comparison charts on there website. I love Power DVD 10, but only buy if you never plan to reinstall, cause your key code may not work the next time.
Just saying.
But It also depends on what you exactly want to do?
|
|
|
|
Well I took screenshots of this whole thread and all of my support tickets, just in case they magically disappear.
|
|
|
|
Well thanks. I will give the Supervisor an opportunity to redeem themselves on monday. If not, I will make that call!!
|
