Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » PowerDVD (previous versions)
  • Recent Topics
  • |
  • Register
  • |
  • Login
[solved] PDVD10 shows red bar at top after hiding menu, after upgrading to build 2429
ImmortalJman12 [Avatar]
Newbie Joined: Feb 05, 2011 20:27 Messages: 4 Offline
[Post New] Feb 05, 2011 21:22
I just upgraded to the newest build just released. I can't remember what build I had previously but it didn't have this issue. I get a red bar at the top of where the menu used to be when in full screen. It only happens when I use TruTheater settings but is fine if I use the hardware acceleration. I'm currently using an AMD HD6970. I can get it to temporarily go away by switching to hardware acceleration (AVIVO for AMD) and then back to TruTheater but it always comes back after a few seconds of the top menu bar hiding. Has anyone had this happen?

I'm using build 2429 and yes I double checked to make sure I got the right download for the Ultra, for me.

It does it as a video file or from a DVD.

This message was edited 3 times. Last update was at Feb 16. 2011 04:15

Samoedaddy69 [Avatar]
Member Joined: May 24, 2010 20:29 Messages: 93 Offline
[Post New] Feb 06, 2011 08:56
I had an issue also after installing this update. Mine would "not respond" everytime I started it.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Feb 06, 2011 10:16
@ImmortalJman12

could you please post some more info about the contect you playback?


I can not see the issue here - so could you also post a snapshot of the red line issue here?

thanks
Michael Technical Support

Werde Facebook Fan
ImmortalJman12 [Avatar]
Newbie Joined: Feb 05, 2011 20:27 Messages: 4 Offline
[Post New] Feb 06, 2011 18:20
Quote: @ImmortalJman12

could you please post some more info about the contect you playback?


I can not see the issue here - so could you also post a snapshot of the red line issue here?

thanks
Michael


The first image is what happens to all DVD's, Blu-ray's and video files. This is with all TruTheater options selected.


However, I also discovered that if you turn off the "Enable AMD accelerated parallel processing" feature, then it does fine and no colored bar shows up, as shown in the thumbnail below.





Now, it also does it in Windows Media Center through the PDVD plugin feature as shown below.



I can also get rid of the bar if I select hardware acceleration as shown below.



I realize that these are all screen shots from the same video but I actually discovered the flaw in another video and just happen to have this one in the drive, so I know it's not one movie causing the problem. I didn't have this problem before upgrading and it only appeared after installing the update. It might be a driver issue with AMD since I just deselected the 'Enable AMD accelerated parallel processing' and it worked fine, but then again it still worked fine before the update too. Hope this is enough info.

This message was edited 1 time. Last update was at Feb 06. 2011 18:21

CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Feb 08, 2011 05:04
Hi,
I would like to escalate your issue - can you please add your DXDIAG as attachment?

thanks and Br
Michael Technical Support

Werde Facebook Fan
sr0102 [Avatar]
Newbie Joined: Feb 14, 2011 00:25 Messages: 2 Offline
[Post New] Feb 14, 2011 00:56
I have the same problem when TrueTheater effects set in "Auto adjust" or TrueTheater HD enabled and "Enable AMD Accelerated Parallel Processing" is selected.

Video card: AMD HD6950
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
34 Kbytes
 Downloaded:
373 time(s)
[Thumb - redLine.jpg]
 Filename
redLine.jpg
[Disk]
 Description
 Filesize
834 Kbytes
 Downloaded:
185 time(s)
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Feb 14, 2011 08:10
Hello,
thanks for the DXDIAG - I will forward your report to related staff.

Br
Michael Technical Support

Werde Facebook Fan
ImmortalJman12 [Avatar]
Newbie Joined: Feb 05, 2011 20:27 Messages: 4 Offline
[Post New] Feb 14, 2011 22:24
Sorry Cyberlink support staff. I got real busy and didn't get to do a DXdiag at the time. Here it is.
 Filename
DxDiag.txt
[Disk]
 Description
DXdiag
 Filesize
51 Kbytes
 Downloaded:
317 time(s)
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Feb 15, 2011 04:46
THX - I will forward the DXDIAG

br
Michael Technical Support

Werde Facebook Fan
sr0102 [Avatar]
Newbie Joined: Feb 14, 2011 00:25 Messages: 2 Offline
[Post New] Feb 15, 2011 22:40
Update to new Catalyst 11.2 driver solve my problem
Powered by JForum 2.1.8 © JForum Team