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Thanks so much for the information.
Best regards.
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Hello,
We have been informed by CyberLink Technical Support that a patch update is coming to fix this issue for users whose computers receive a "Pass" when running the UHD BD Advisor.
If you do not want to wait for the patch update, you can contact technical support and get the work around that Specht2103 mentions above.
If your computer does not get a pass from the UHD BD Advisor, then you should contact CyberLink Technical Support, as it is a separate issue.
Cheers
PowerDVD Moderator
Thanks for the information.
Best regards.
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Hi sir:
Thanks so much for you reply, Yes exactly is the same issue i have also, and also have the same idea about it.( SGX instalation problem).
Did you get to fixed it??? They allready sent to me many solutions but no one woks at this moment.
Best regards and good luck.
Hi,
This is just a short feedback:
I wasn't able to make it run by myself. I tried to install an older version of all the intel sgx stuff but uhd playback didn't work at all.
Half an hour ago I've installed the new Power DVD 18 version but unfortunately this evaluation version is not allowed to play uhd discs. ![]() My plan was that the new version is able to install sgx psw properly and then I can use the old version .... ;![]()
As I haven't received any feedback about my ticket up to now I have no choice but wait and see. :![]()
Feel free to let me know if you will buy the new version and test the playback. ;![]()
Thaks so much for your reply, i will considerate it, then, i will led you now.
Berst regards and good luck.
Hi sir:
Guesst what????? Power DVD 18 Ultra works with no problems at all. (But you have to pay for it). 
Best regards and good luck.
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Hi sir:
Thanks so much for you reply, Yes exactly is the same issue i have also, and also have the same idea about it.( SGX instalation problem).
Did you get to fixed it??? They allready sent to me many solutions but no one woks at this moment.
Best regards and good luck.
Hi,
This is just a short feedback:
I wasn't able to make it run by myself. I tried to install an older version of all the intel sgx stuff but uhd playback didn't work at all.
Half an hour ago I've installed the new Power DVD 18 version but unfortunately this evaluation version is not allowed to play uhd discs. ![]() My plan was that the new version is able to install sgx psw properly and then I can use the old version .... ;![]()
As I haven't received any feedback about my ticket up to now I have no choice but wait and see. :![]()
Feel free to let me know if you will buy the new version and test the playback. ;![]()
Thaks so much for your reply, i will considerate it, then, i will led you now.
Berst regards and good luck.
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Hi all,
I get the same error message after hitting the install button to install sgx psw.
I come from a one year old up-to-date-system and it works perfect. During the first playback I had to wait a few seconds exactly at this point but at the end the playback starts.
Yesterday I decided to reinstall Win10 with the latest image and after a few hours of installing the latest driver and setting up everything I came to this issue.
Maybe it has something to do with the latest Win build because I wasn't also allowed to install the Intel SGX_Windows_x64_PSW_1.9.105.42143 manually: "OS Win 10 Home 10.0.16299" is not supported.
I just tried to install the SGX PSW out of the PowerDVD Folder (...\PowerDVD17\Common\PSWInstaller\PSW.msi) and got an error message that a newer version is installed. As this file is the one which PowerDVD tries to install during the playback I assume this is what the error code means.
So why PowerDVD wants to install SGX although a newer version is already installed?
After getting in contact with the customer support I am still waiting for a feedback too.
QuestionID = CS001880048
Greetings!
Hi sir:
Thanks so much for you reply, Yes exactly is the same issue i have also, and also have the same idea about it.( SGX instalation problem).
Did you get to fixed it??? They allready sent to me many solutions but no one woks at this moment.
Best regards and good luck.
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Hello,
Thanks for providing all that extra info so quickly. I passed it on to the CS team and you should be getting a response from the EU customer support center sometine today.
Cheers
PowerDVD Moderator
Hello sir:
I received a reply from the tech support.
I made exactly what they requested, but the problem persists.
They requested from me other information, and i sended, but like before, not answer at this moment
after two days. I bought a new UHD BLURAY Movie but i can not wach it, this is unfare.
Please just led my now what error 3901751298 means or why is produce it.
Best regards.
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Tony, please check your PMs. ![]()
Ok done.
Thanks so much for the information.
Best regards.
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Hi sir:
Anothers two files for you.
Thanks so much.
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About the Tech support
Ticket number:CS001877491, but after two days, have not answer at all from them. It Feels wike not thech support at all.
(Only get answer from you from this side, Thanks a lot).
Once again Thanks so much for your help.
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Thanks so much from your answer.
Steps. a) Fully clean new installation operative system Windows 10 Pro X64.
b) Fully updated all drivers, utillities and windows updates and motherboard bios actual version F9c).
c) Cyberlink advisor all requirements in green.
d) Power DVD 17 ULTRA fully updated.
1) Introcude the UHD BLURAY Movie in the opticall unit abd reproduce.
2) Apperas request the SGX PSW ejecution time installation.
3) Click Install.
4)Appears installation was not sussesfully, Error code 3901751298.
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Hello everybody.
Some one nows what is the error 3901751298
Please i need help with this issue.
Sistem configuration.
MB: Gigabyte Z270X Aours Gaming 8
OS: Windows 10 Pro X64
RAM MEM: Vengeance RGB DDR4 16 Gb 3000 Mhz.
CPU: Intel I5 7500
Optical Drive: Pionner BD-RW BDR-211M.
Power DVD 17 Ultra with last update.
Thanks to all.
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Hello everybody.
Some one nows what is the error 3901751298
Please i need help with this issue.
Sistem configuration.
MB: Gigabyte Z270X Aours Gaming 8
OS: Windows 10 Pro X64
RAM MEM: Vengeance RGB DDR4 16 Gb 3000 Mhz.
CPU: Intel I5 7500
Optical Drive: Pionner BD-RW BDR-211M.
Power DVD 17 Ultra with last update.
Thanks to all.
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Hi tony0707 & triffid.
tony0707: The HDMI 2.0 FW UPDATE TOOL; when you suggested this, I had said, "I don't think I've heard of that one. Or maybe I did....it's getting kind of hard to remember because I've been trying so much stuff over a long period of time." I said this because things were starting to get fuzzy for me because this has been going on for so long, trying so may various fixes & solutions.
Well guess what? Like triffid mentions, I already had installed this; I just forgot  But, just for the heck of it, I uninstalled the one I had on my system, downloaded it again from the Gigabyte/ Aorus web site, and installed it once more. And, this latest version of the firmware isn't that recent; it wasn't released a short time ago: according to Gigabyte's web site, it was released in January of 2017; that was over a year ago.
Well....uninstalling and then re-installing that HDMI 2.0 FW UPDATE TOOL may have done the trick.....I loaded up the 4K disc of Batman v Superman, Dawn of Justice, Ultimate Edition, and it played.
But I can't really say as I understand this stuff or what's going on: I already had the HDMI 2.0 FW UPDATE TOOL on my system; uninstall/ re-install somehow fixes it?!?!
triffid: When I rejoined this thread back on the 3rd page, my February 17th post, I mentioned your name, and that the virtual dual-monitor setup didn't work out for me, so, I had already disabled that at this point
But like I mentioned in my more recent post on February 20th (and also the one back on the 17th), what I'm afraid of is this: When I switch back from the on-board Intel HD graphics back to my add-in EVGA 1080 SC graphics card, that I don't receive another BSOD. I hate those things!! They leave such huge memory dump files!! 
And ya know, I have to say this: Since we HAVE to use the Intel HD graphics for 4K disc playback, I am not impressed at all with the visual quality of the Intel graphics. I realize that it has to be Intel graphics & Intel graphics only for just now (no doubt because of some kind of deal between Intel, Cyberlink, maybe the Hollywood studios that put out these 4K disc movies...and of course the DRM/ AACS stuff.....or am I just being paranoid?!?!)......but I must say that the visual quality of the graphics of the movie (through the Intel HD graphics) is poor.
There is no sharpness or depth of color that I would expect from something like an UltraHD 4K disc. I have digital files on my hard drive that I've download from the 'Net (.mp4 & .mkv files) that are in 4K, 3840 x 2160 resolution, and these video files look fantastic on my LG 4K monitor; the visual quality almost looks hyper-real.
And you know what? You know how we get to know our systems, even something like our desktop background/ wallpaper. The wallpaper background for my desktop is a tropical beach scene; I've been looking at it for months. I know what it looks like, I know the richness & clarity of its details and colors. And this was through my EVGA 1080 SC graphics card. Through the Intel HD graphics? It looks blanched out. There's a paleness to it, like some of the rich color has leaked out.
Even when I open up File Explorer: the pop-up windows, folders/ files look washed out. It doesn't look this way when I am outputting my graphics through my EVGA card.
Well, since I'm done watching the Batman/ Superman movie, maybe tomorrow I will be switching back over to my EVGA card as my initial graphics, annnnnnnddddd I hope I don't receive a BSOD like the last time I tried this.
But all of this shouldn't be that hard!! I've never had this problem with CD's, DVD's, or Blu-ray discs through the years. We now get to 4K UltraHD discs and all this nonsense?!?! This most recent copyright protection is just a little too overbearing & overzealous. Grrrrrrr
Pez
Hello Sir:
Yes you are fully allright about all yours observations, but any way for the moment, it is how it works. The performance how the Intel Graphics works is very poor. I am fell like cheated with all this UHD Blurays software and hardware requirements.
Buy in this moment the software and hardware companies do not led us choose any other option.
For me, this is the most vile way to force the customers to follow their rules.
I now, or some one can say, just simply go an buy and x or y external Bluray player, but others, like us, prefer, a hi end reproducer system. We are in our right to choose the way to made it, and do not get so many complications.
Any way, this is my humble opinion.
Good luck and best regards.
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Hello Pez! Are you in trouble again? You installed the HDMI update tool already and you do not need to install it again.
What you probably need is to go few steps back. Disconnect my virtual dual-monitor setup (if you are still using it), return to the simple iGPU - HDMI - monitor chain. Renew HDCP handshake by removing the cable on both ends and try to do this while the monitor and PC are ON and again when these are OFF.
As I said to you before, this UHD BD thing never works correctly, I am loosing HDCP or SGX occasionally myself. But the worst thing I need to do is to restart the PC (sometimes more than once in a row). Other than that my UHD BD playback works fine with Aorus Gaming 8 and Aorus Gaming 9 for 12 months.
P.S.: If you are using PowerDVD packed with the Pioneer drive, do not forget it is a free software based on 4 years old PowerDVD 14. PowerDVD 17 is a better choice by my opinion.
Thanks for your advise. The mine is working fine (still). So sorry about yours (Yes, like you, the mine with somme minors issues), i am using Power DVD 17 Ultra.
Good luck.
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Please read this thread, I am too lazy to repeat everything again for you:
https://forum.cyberlink.com/forum/posts/list/64121.page
CyberLink gave you The Advisor, now it is up to you to meet the requirements. So do not ask what is wrong with PDVD because the answer is nothing. Ask what is wrong with your mobo, BIOS, Intel SGX, Intel ME, HDMI, HDCP etc.
Another problem may be in you, because if you wrote "I tried everything", it is obvious you did not. Building a PC is not a job for everyone.
Oh so sorry for it
I followed all the post. But acording to your answer, i can see now your system is running nice, with no problems about it.
Who is lazy to see the way how you answer is me.
How many many money pay to you Cyberlink to answer in this way?????
This is not the way to help the people.
If you wants to seek support from cyberlink, contact their support.
If you wants the community to support, raise the topic here.
advisor faqs from cyberlink (not limited to here I posted) could be your friend/free consultant.
It might take less than 10~20 mins to read or use all of them depending on your PC knowledge.
https://www.cyberlink.com/prog/bd-support/diagnosis.do
https://www.cyberlink.com/support/faq-content.do?id=19860
https://www.cyberlink.com/support/product-faq-content.do?id=19144
And, I think that builting a UHDBD pc is not the responsibility of a software manufacturer.
Users purchased their hardware and paid the money to hardware manufacturers.
All of us might need to understand that hiring/paying an exclusive IT guy to troubleshoot PC issues or assist builting a PC is much expensive than purchasing a retail software license.
Thanks a lot for your answer.
I fixed it.
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Hi.
Did I update the HDMI megachip firmware? Hmm, no, I don't think I've heard of that one. Or maybe I did....it's getting kind of hard to remember because I've been trying so much stuff over a long period of time.
If this turns out to be part of my problem (this megachip firmware), then it's kind of strange that I was able to play a 4K disc before....but then failed at a later date when I tried a different 4K disc/ movie. Either it's HDCP 2.2 compliant or it's not. It's like mine used to be.....and now it's not. When I run the CyberLink Ultra HD Blu-ray Advisor, the part I'm Not Passing is HDCP 2.2 (GPU/ Display). I find it strange that I used to pass it, then suddenly I'm not; what could have happened? Did my system "lose" it, did it leak out?!?! 
Anyway, as far as this megachip firmware update goes: Where did you get it? Is it something you downloaded from Intel's web site since it has to do with the "path" the data takes from the on-board Intel HD graphics to the monitor?
Or did you download it from the maker of your motherboard's web site?
From a previous post of yours (https://forum.cyberlink.com/forum/posts/list/65341.page), you listed your system's components, and I believe you and I have the same motherboard.
Can you provide a web link to where you got your megachip firmware update from?
The only thing that concerns me is that if I get this to work again (successfully play a 4K disc and this megachip firmware update helps), is that when I switch back from the Intel HD graphics to my EVGA Nvidia 1080 card, that I don't get a Blue Schreen Of Death again and a huge memory dump
Pez
Ok
1- you must go to the Gigayte Z270X gaming 8 support.
2-In Downloads, you must check your operative sistem.
3-In utility you must to look for: HDMI 2.0 FW UPDATE TOOL.
4-Download, Unzip and install the program as Administrator.
5-The program will appears in the Gigabyte carpet as MegaChips. (in the start menu).
6-Run the program as Administrator.
The program will show you actual MechaChips Firmware version, and also the new firmware version avalaible.
Update The MegaChips Firmware to the last version.
(The last firmware version was released very short time ago.
Good Luck.
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Hi tony0707; so, I was correct about the English? No harm intended. If I have trouble understanding something you've written, I'll let you know 
Besides you contributing to this thread of posts on the forum, I also see you've posted elsewhere here, including this:
https://forum.cyberlink.com/forum/posts/list/65341.page
And yes, I see that your computer system and mine have some similar components.
OK: You say you're willing to help me. This thread of posts - as I'm sure you can see - is 4 pages long now. Many people on this forum have contributed to helping me, especially triffid. I've also had official contact with Cyberlink Tech Support.
I guess it could be said that, technically, I have had the Pioneer drive & Cyberlink software program work correctly at one time....but it's never consistent.
Through the years I've played CD's, DVD's, and Blu-ray discs in my computer systems, smoothly and with no problems. But since I got the Pioneer 4K UHD drive & its accompanying Cyberlink software? Nothing but consistent problems.
In your system do you also have a separate, add-in discrete graphics card? I realize that one of the requirements of playing a 4K disc is that you have to use the on-board Intel HD graphics, so, when I've tried to play a 4K disc in the past, I have to go into my BIOS and select the Intel graphics as the Initial graphics, then disable my add-in card (EVGA GTX 1080 SC). Do you have to do that? Or do you only have the Intel HD graphics?
So....if you think you have the solution to all of this, sure, I'd accept some help from you.
But.....from your posts here on this forum, it does seem like you've only had success with this very recently. I had success at first, too, but it didn't last long.
So, what information do you have? Something I haven't done or tried yet? What kind of help can you offer me?
Thanks,
Pez
Ok i see, i want to ask you ony one thing.
Did you updated the the HDMI Mega chip firmware??
Unfortunately, the posibility to reproduce UHD Blu Rays disks must be thru the Intel integrated graphics on the CPU and only thru this way ( I have two Asus strix GTX1070 in SLI, But when i will play UHD Blu Rays i change the HDMI cable from my HDMI GTX1070 conector to the HDMI Integrated Motherboard conector).
But the HDMI HDCP 2.2 goes thru the Mega Chip integrated in the motherboard. IF the Megachip firmware ins not updated, will not recognize the HDMI 2.0 HDCP 2.2
www.megachips.com
Best regards.
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tony0707: What I'm about to say, I do not mean it in an insultive or judgmental way:
I think English may not be your first language, or, the way you type it is not exactly clear and some of the meaning behind your words is getting lost on me; I don't understand.
You said, "Ok sir did you fix it yet, if not, i made it and is working as must be rigth now." Are you asking me if I fixed it on my computer and am able to play 4K discs consistently and without fail? No, I have not; I always seem to run into problems or one of the requirements in the CyberLink Ultra HD Blu-ray Advisor program "fails".
And what does that part of your sentence mean that goes "as must be rigth now"? I don't understand.
And then you said, "If you still want to fix it, led my now and i will help you step by step. with all my pleasure". Are you saying that it is working for you now? You can successfully play a 4K disc? And that you're offering to help me with step by step instructions?
Do I have all of that correct?
Pez
First, sorry for my bad english.
Second
Yes, it is working for me now the Cyberlink Power DVD, now i can play successfully a 4K disk, and i am offering to help you.
Best regards.
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