POWER DVD 17 ULTRA NOT READ UHD BLURAY MOVIES AT ALL

tony0707

Newbie Joined: Jul 14, 2014 08:41 Messages: 36 Offline

Solved by

Feb 16, 2018 08:14

Hi everybody:

First i want to show my frustration with this software. I has been customer from more tham 8 years.
I tryed all the configurations posibles.
I just payd more than $1.000 updating my PC for play UHD Bluray Movies and the software is unuseless.

Over this, the customers support is the worse at all.

Hardware & Software:
PIONEER BDR-211UBK
INTEL I5 7500
GIGABYTE AOURUS Z280X GAMING 8 bios F9a
CORSAIR VENGEANCE 16GB DDR4 3000MHZ
SONY XBR-55X930D
WINDOWS 10 X64 HOME
POWER DVD 17 ULTRA.

I re-istalled my OS two times from 0.
Update all software to last patch (PD 17).
UHBD advisor :
Intel Management (ME) engine not installed. (installed).
SGX protection not activated (Bios Activated).

Please some one who have the answer for it or fixed yet. because the customers support does not exist at all.

Best regards.

This message was edited 3 times. Last update was at Feb 16. 2018 08:22

triffid

Member Location: Prague, the heart of Europe Joined: Feb 04, 2017 06:33 Messages: 146 Offline

Feb 16, 2018 19:32

Please read this thread, I am too lazy to repeat everything again for you:
https://forum.cyberlink.com/forum/posts/list/64121.page

CyberLink gave you The Advisor, now it is up to you to meet the requirements. So do not ask what is wrong with PDVD because the answer is nothing. Ask what is wrong with your mobo, BIOS, Intel SGX, Intel ME, HDMI, HDCP etc.
Another problem may be in you, because if you wrote "I tried everything", it is obvious you did not. Building a PC is not a job for everyone.

This message was edited 1 time. Last update was at Feb 16. 2018 20:01

.
FOR THE LIST OF ULTRA HD BLU-RAY COMPATIBLE MOTHERBOARDS CLICK HERE
My hardware: Aorus Z270X Gaming 8 motherboard + i7 7700 CPU + Pioneer BDR-S11J-BK

tony0707

Newbie Joined: Jul 14, 2014 08:41 Messages: 36 Offline

Feb 16, 2018 23:47

Quote Please read this thread, I am too lazy to repeat everything again for you:
https://forum.cyberlink.com/forum/posts/list/64121.page

CyberLink gave you The Advisor, now it is up to you to meet the requirements. So do not ask what is wrong with PDVD because the answer is nothing. Ask what is wrong with your mobo, BIOS, Intel SGX, Intel ME, HDMI, HDCP etc.
Another problem may be in you, because if you wrote "I tried everything", it is obvious you did not. Building a PC is not a job for everyone.

Oh so sorry for it

I followed all the post. But acording to your answer, i can see now your system is running nice, with no problems about it.
Who is lazy to see the way how you answer is me.
How many many money pay to you Cyberlink to answer in this way?????
This is not the way to help the people.

This message was edited 2 times. Last update was at Feb 17. 2018 05:16

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Feb 22, 2018 01:59

Quote

Quote Please read this thread, I am too lazy to repeat everything again for you:
https://forum.cyberlink.com/forum/posts/list/64121.page

CyberLink gave you The Advisor, now it is up to you to meet the requirements. So do not ask what is wrong with PDVD because the answer is nothing. Ask what is wrong with your mobo, BIOS, Intel SGX, Intel ME, HDMI, HDCP etc.
Another problem may be in you, because if you wrote "I tried everything", it is obvious you did not. Building a PC is not a job for everyone.

Oh so sorry for it

I followed all the post. But acording to your answer, i can see now your system is running nice, with no problems about it.
Who is lazy to see the way how you answer is me.
How many many money pay to you Cyberlink to answer in this way?????
This is not the way to help the people.

If you wants to seek support from cyberlink, contact their support.
If you wants the community to support, raise the topic here.
advisor faqs from cyberlink (not limited to here I posted) could be your friend/free consultant.
It might take less than 10~20 mins to read or use all of them depending on your PC knowledge.

https://www.cyberlink.com/prog/bd-support/diagnosis.do
https://www.cyberlink.com/support/faq-content.do?id=19860
https://www.cyberlink.com/support/product-faq-content.do?id=19144

And, I think that builting a UHDBD pc is not the responsibility of a software manufacturer.
Users purchased their hardware and paid the money to hardware manufacturers.

All of us might need to understand that hiring/paying an exclusive IT guy to troubleshoot PC issues or assist builting a PC is much expensive than purchasing a retail software license.

tony0707

Newbie Joined: Jul 14, 2014 08:41 Messages: 36 Offline

Feb 22, 2018 07:02

Quote

Quote Please read this thread, I am too lazy to repeat everything again for you:
https://forum.cyberlink.com/forum/posts/list/64121.page

CyberLink gave you The Advisor, now it is up to you to meet the requirements. So do not ask what is wrong with PDVD because the answer is nothing. Ask what is wrong with your mobo, BIOS, Intel SGX, Intel ME, HDMI, HDCP etc.
Another problem may be in you, because if you wrote "I tried everything", it is obvious you did not. Building a PC is not a job for everyone.

Oh so sorry for it

I followed all the post. But acording to your answer, i can see now your system is running nice, with no problems about it.
Who is lazy to see the way how you answer is me.
How many many money pay to you Cyberlink to answer in this way?????
This is not the way to help the people.

If you wants to seek support from cyberlink, contact their support.
If you wants the community to support, raise the topic here.
advisor faqs from cyberlink (not limited to here I posted) could be your friend/free consultant.
It might take less than 10~20 mins to read or use all of them depending on your PC knowledge.

https://www.cyberlink.com/prog/bd-support/diagnosis.do
https://www.cyberlink.com/support/faq-content.do?id=19860
https://www.cyberlink.com/support/product-faq-content.do?id=19144

And, I think that builting a UHDBD pc is not the responsibility of a software manufacturer.
Users purchased their hardware and paid the money to hardware manufacturers.

All of us might need to understand that hiring/paying an exclusive IT guy to troubleshoot PC issues or assist builting a PC is much expensive than purchasing a retail software license.

Thanks a lot for your answer.
I fixed it.