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You may need to provide information. Please refer here.
http://forum.cyberlink.com/forum/posts/list/8449.page
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This question would be answered better if you would ask this to Sony support. They should be able to know what ports are available on your laptop.
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Hi Wills, were you able to login to your order information page already? You shouldn't have any problems after that.
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Have you also tried disabling the hardware acceleration? Sometimes, that causes the issue.
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Hi buddy, looks like this issue is pretty tough. I would suggest to create a support ticket instead. Maybe they need this duplicated.
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Not really sure if this helps but have you guys tried to update to the latest build number of PDVD 13?
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Hi Craig, any news on this if you found another way already?
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Thanks for putting an effort to this. I know for sure that users will be able to find this helpful. Nice to know this whenever it poses a problem.
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Hi Phips, if you're still having this issue, I would suggest to create a support ticket about this so they can have a quick look onto this.
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HI coljoy, any updates on the asked information yet? At first glance, I would suspect a regional settings issue but I'm just throwing it out there.
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Not sure if someone has done this already but do you have any updates on this yet?
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Hi John, any luck found here so far? By the way, you can probably try decreasing the resolution to isolate the issue first.
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Hi GKilsgaard, looks like this is still unanswered for you. Any updates on this yet? What build do you currently have on if I may ask.
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Not really sure why this is happening for you HDA, but have you tried creating a support ticket on this already?
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If this is the only disk that's having the issue, it might be the disk in my opinion. Have you tried to check the regional settings yet?
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What do you mean by "refresh"? A system recovery? Performing that would reinstall everything including Cyberlink.
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Looks like this was a system wide issue and all users having this got automatically fixed!
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Also, is there a button or an option for users to set the settings back to default? Like the same when we first install it.
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Not sure but I think I will have to duplicate this myself to see if it's really greyed out. But have you found any work around so far?
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These are really tough questions to answer. Have you tried creating a support ticket regarding this info yet?
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Follow up question here please. When doing a reinstallation, can we use the same license key or do we need to request a new one?
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