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I'm having a problem with playback of a Blu-ray (the Alliance Canada release of Scream 4) in Power DVD. It plays through all the enforced (grrr!) trailers with no problems, but when it comes to the film itself, it halts with this message:
Can't load Jive Tree! caught: Java.lang.NoDefFound class error
and the disc stops playing. It won't respond to any command other than Stop. Reloading the disc, or cold booting the PC and reloading the disc, only results in the same error.
Can anyone shed any light on this, please?
Software:
Windows 7 Home Premium 64-bit + SP1
Power DVD 11 Ultra version 11.0.2211.53 (SR DVD110929-01, TR 111011-002)
DVDFab Passkey 8.0.4.2
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Quote:
Hi Bran,
I have escalated your case to the next level - we will contact you via the CS to solve the issue
sorry for the delay and inconcenience
greetings
Michael
Michael,
Thanks. It's now two days later, and I haven't been contacted.
Is it not reasonable to think I would have heard something? Even if it's just an acknowledgement that the matter needs to be addressed?
I object to being reduced to a complainer, but Cyberlink doesn't seem to be interested in this matter, so what else can I do?
Bran
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Thanks for your help, 86sixsix.
Yeah, I tried using the "clean" batch file Michael had posted in the Forum FAQ, but whatever these hidden codes are that are preventing PDVD from working properly, that left them still present. When I re-installed, I was met with the same issue still.
So, does this mean I would need to clean out my installation and re-install the programme after every 5 region changes?
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Quote:
please let me know your case-ID I want to escalate it.
Thanks for any help, Michael.
The original case number was CS001067848. When that got closed without resolution, I had to open a new case number to even ask about it. That new case is CS001070873.
I've read the FAQ about refunds. It's not my preferred option, but if Cyberlink is going to close the case without even an attempt to resolve it, then what choice do I have? I'm merely concerned because the time is running out, and I don't want Cyberlink saying "You can't have a refund -- it's more than thirty days" when all that time has been spent waiting for a tech response that isn't coming.
The only response I've had to the latest case is simply, "You have to wait - they're investigating." But no-one's even tried anything, so what is it they're supposedly investigating? Since I live in Region B for Blu-rays, and the software has locked itself on Region A, I can't even use the software.
Do you get why I'm unhappy with this?
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Michael, I'm really unhappy with this purchase. You seem to have an understanding of the company and who to speak with: How do I go about cancelling the purchase and getting a refund?
My reason: The tech support issue I opened on the software not functioning has simply been closed, without resolution or even constructive input from the tech team. They told me to take a screen capture of a dialog that shows the problem - a function that is specifically disabled in PDVD, so what the heck were they thinking?! - and now the incident appears to have been simply closed. At least, I'm unable to post a comment or reply, and it's over a week since I heard from them.
I'm left with software that doesn't function, and the tech support issue I've raised on that is closed without resolution or even comment? I think this is appalling treatment of a customer. Do they expect me to just write off the purchase and leave it at that?
How do I further this, please?
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Quote:
can you please disabl/uninstall your virtual ODD and check again?
Yeah, that.s not meant to be a virtual ODD - it's a recovery partition of an external USB HDD. Something weird happened in Windows and it's started showing up as an ODD, and occasionally on booting launches an autorun dialogue and wants to play files on the disk. (Bloody Windows 7!!) To fix it I think I'm going to have to completely reformat the drive. But it's been happening since before PDVD went strange.
please also check for latest VGA and audio driver.
Already have - I'm running the latest.
Please let me know which codec packs you have installed - some of them remove PowerDVD codecs.
Only have FLAC installed, plus the utility for encoding and decoding APE files (which isn't actually a codec). Have some plug-ins installed in foobar, but they are only called on when needed wthin that app, not installed into the general system.
Which codecs make a mess of PDVD?
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OK, here you go.
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Does that tell you what you need, Michael? I can't post any more of it - the webpage keeps giving me an error. I have no idea why.
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I'm trying to reply, but I keep getting a "This page cannot be displayed" error. Is it just too much text?
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Whoa. How frustrating is tech support? Taken three days to reply to me, just to ask for a screen capture of the PDVD region settings dialog.
I've already told them what it says, so what's this about?
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OK Michael, thanks for forwarding the question to the team. As I said, I already asked about the region code problem in the tech issue I opened, but I don't think the bloke handling the issue actually understands what I'm asking. It gets frustrating when that happens.
About my environment:
* Full commercial version of PDVD 11 Ultra
* Bought from the Cyberlink website
* Have SR, but not happy to post it in an open forum
* Ditto TR Number
* OS = Win 7 Home Premium 64-bit
* Running as Administrator (only account on PC)
* CPU: Intel i5 760 @ 2.8 GHz
* Graphics: ATI Radeon 5700, latest driver (ver. 8.850)
* Audio: Realtek Hi-Def 7.1, latest driver (ver. 6.0.1.6194)
* Audio setting: TrueTheater Surround
* ODD: Samsung SH-B083L ATA
* Display: Samsung SyncMaster EX2220X (single display)
* Display connection: HDMI
* Display rate: 60 Hz @ 32-bit
* 3D settings: not used
* Antivirus: Avira Internet Security 2012
* Browser: Firefox 7.01, IE 9
I find that PDVD11 makes my C: drive and CPU race as well, whether I enable or disable the Hardware acceleration settings for video.
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Hi Michael,
Yes, I have already installed the most recent patch. "About" tells me I'm running version 11.0.2211.53.
I've tried uninstalling, and running the "Clean" tool that you put in a FAQ post for PDVD 11, and then re-installing, but it hasn't made any difference. When I rebooted and ran PDVD11 again, the region code setting for Blu-rays was still set to Ragion A and locked. This is a disaster for me, because I live in Region B, and any of my discs that aren't specifically region-free now won't play.
I'm also finding that PDVD locks up very, very often. Even when I can get it to close, it leaves three processes - powerdvd.exe, powerdvd11.exe and powerdvdcox11.exe - still running. I have to either kill them manually in Task Manager, or reboot my PC, before PDVD will launch again.
Mate, I'm really, really unhappy with this upgrade.
I noticed that the uninstallation and "Clean" still left some parts behind - a Cyberlink folder still in %USERNAME%/AppData/Roaming, for instance, and keys left in the Registry.
Is there some sort of script or executable available that will clean out the installation completely?
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Hi ODIE3,
The ability to do that is programmed in the disc itself. Some Blu-rays remember where they were, and come up with the Restart/Resume option, and a lot of them don't. (You'd think this should be standard, wouldn't you?)
For discs that don't allow Resume, the only option you have is to use the Bookmark feature in PowerDVD.
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Hi Michael,
Thanks for your interest. :
I've already opened a question with support. The case ID is CS001067848.
I'm pretty sure the Level 1 tech who responded didn't understand what I was asking - he seems to have misunderstood my saying it wouldn't play that one BD (which I mentioned in the hope that it would get forwarded to the development team for consideration in any coming patch) and has somehow got the impression that PDVD won't play anything, and had me running BD Advisor and DXDiag. He's made no reference at all to the region setting issue.
In the meantime, I think the problem PDVD has playing that specific disc is a DRM issue. I tried launching the disc with AnyDVD running, and it played without a hitch. (Until the 1:26:38 mark, where it freezes. I think that's an encoding glitch.)
I'm saying all this just to give you an idea of where it's up to at the moment.
But again, sincere thanks for your help, mate.
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OK, no, it didn't work. I'm still getting the "upgrade your firmware" error when trying to play Predators 2.
And now I've got a new problem. The "Region" on the player now is set to A, and it's marked as having no changes left to me, so the option is greyed out. But I've never changed it since my first installation, so I definitely haven't used up my changes. And it's locked to Region A, but all my discs are Region B, so now *nothing* will play!!
I'm not a happy camper. 
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Thanks for the tip, Michael -- hadn't seen that, but I'll give it a go. :
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Hi Michael,
I have a similar issue in PDVD Ultra 11, but with the UK (Region B) release of "Predator 2". It's also a Fox title.
I've just bought the Predator Trilogy box set on Blu-ray. Discs 1 and 3 (Predator and Predators) had pixellation issues, but the latest update to 2114 seems to have resolved those, as far as I can see.
However, disc 2 - Predators 2 - won't play at all, and brings up a Fox info screen saying that my player needs an update to be able to play the disc. The disc plays in Nero 10, so it's not the disc alone that's the problem. I searched this forum, but found no reference to Predators 2.
I assume it's going to need an update from Cyberlink. How do I raise this with development, please, so that this title can be included in any evaluation/update that's being prepared?
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Sure. Thanks for the fob-off.
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Hi Michael,
I tried to cover all the details in my first post. As I said:
> If I go to the "Blu-ray" menu in the software, then choose "Select menu", options such as "Top menu" are all greyed out.
I presume this is what you're meaning by the pop-up menu? It doesn't work with these discs.
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HI Michael,
Yes, I realise this. But did you read what I wrote? PowerDVD won't show menus on the FOX discs *at all*.
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I wonder if anyone has any ideas on this problem?
On 20th Century Fox Blu-ray discs (Region B, Australia), PowerDVD won't load the menu. It goes straight into playing the film without prompting. The menu doesn't come up at the end, either - PDVD simply loops back and starts the film again, and again without prompting. Any other items on the disc are basically inaccessible.
If I go to the "Blu-ray" menu in the software, then choose "Select menu", options such as "Top menu" are all greyed out.
I've tried these discs in an OEM version of PowerDVD 8, and then full versions of PowerDVD 10 Ultra and now PDVD 11. All three were fully patched for their versions. I'm running them on Windows 7 Home Premium 64-bit.
So far, it's only Fox discs this problem has shown up with (for instance, "The Day After Tomorrow" and "Independence Day"), and it's been a consistent problem on every Fox Blu-ray I've tried (again, all of them Region B). So my guess would be that it's the software coding of the menus on the discs themselves that is causing the grief, rather than PowerDVD. Has anyone come across this problem themselves, or has anyone got any suggestions about what I can do?
It's not a deal-wrecker, since I can still play the films. It'd be far worse if I could only play the trailers, or the EPK guff. But it'd be nice to get this sorted, if possible.
Any assistance would be very much appreciated.
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