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Dear Cyberlink support
Due to above posts I have moved to other software.
I didnt get a refund for a non-merchantable product - not much I can do about it living in Australia.
Just to let you know heaps of people are agreeing with me and cant believe the poor render of HD on bluray.
I proven with tests and other branded software its not the camera,method,etc.
Its your rendering engine. - You will slowly lose your customers this way by ignoring them and hoping they will go away quietly.
I am very disappointed with the lack of response from support, the refund matter and all the time wasted finding and proving the problem.
Anyway thats the internet for you - if you do get a problem with a product then the company can just go quiet and ignore you until you go away.
Steve
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Dear Cyberlink support
Due to above posts I have moved to other software.
I didnt get a refund for a non-merchantable product - not much I can do about it living in Australia.
Just to let you know heaps of people are agreeing with me and cant believe the poor render of HD on bluray.
I proven with tests and other branded software its not the camera,method,etc.
Its your rendering engine. - You will slowly lose your customers this way by ignoring them and hoping they will go away quietly.
I am very disappointed with the lack of response from support, the refund matter and all the time wasted finding and proving the problem.
Anyway thats the internet for you - if you do get a problem with a product then the company can just go quiet and ignore you until you go away.
Steve
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Hi everyone I'm back - HD quality is a joke with this software - render engine is very poor. Due to large number of emails I have received this is what I use for perfect results :-
I am using Ulead VideoStudio Pro X2 for editing and DVD Moviefactory 6 with HD pack for burning.
This gives perfect results. Good luck.
Regards and best wishes
Steve
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Hi everyone I'm back - HD quality is a joke with this software - render engine is very poor. Due to large number of emails I have received this is what I use for perfect results :-
I am using Ulead VideoStudio Pro X2 for editing and DVD Moviefactory 6 with HD pack for burning.
This gives perfect results. Good luck.
Regards and best wishes
Steve
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I am now using different software which doesn't reencode the video and the end result was perfect. My camera and bluray burner are fine - its the poor rendering of PowerDirector - its better than standard definition but no where near full HD. The facts speak for themselves - look at the photo comparisons on my previous post under PowerDirector version 6 and above for Steve. With my new software the comparisons of the frames are identical - ie no loss of quality at all. Should really get my money back - PowerDirector is not a merchantable quality product as far as rendering quality fullHD on Blu-ray.
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I have a new JVC HD-5 Full HD video camera. Full HD Video played with HDMI cable straight to HD TV is perfect. After Using Power Director 7 latest version Ultra and making a Full HD 1920 BluRay Disc and playing on a Sony Blu-Ray player quality is significantly reduced and very poor (comparable to standard definition) - Not Happy. Also note if the original footage is re-encoded with other software quality is same to the original camera.
Do I get my money back - the HD Blu-Ray area of this product is not merchantable quality? 
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I am now using different software which doesn't reencode the video and the end result was perfect. My camera and bluray burner are fine - its the poor rendering of PowerDirector - its better than standard definition but no where near full HD. The facts speak for themselves - look at the above photo comparisons. With my new software the comparisons of the frames are identical - ie no loss of quality at all. Should really get my money back - PowerDirector is not a merchantable quality product as far as rendering quality fullHD on Blu-ray.
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Thankyou Dafydd
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Thanks for your reply. -I Agree !!! Not Good Enough !!!
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I have a new JVC HD-5 Full HD video camera. Full HD Video played with HDMI cable straight to HD TV is perfect. After Using Power Director 7 latest version Ultra and making a Full HD 1920 BluRay Disc and playing on a Sony Blu-Ray player quality is significantly reduced and very poor (comparable to standard definition) - Not Happy. Also note if the original footage is re-encoded with other software quality is comparable to the original camera.
Do I get my money back - the HD Blu-Ray area of this product is not merchantable quality?
Steve
PS.I have attached a frame from original footage and another frame produced from Power Director Ultra 7 footage. - see the obvious and dramatic difference ??? NB. I accept the moving people, but look at the stationery objects like the small silver car in the background ,fence and red mat,etc.
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Support didn't give me an answer. Luckily the JVC Everio HD camera I bought came with Power Director version 6 NE and so I uninstalled version 7 deluxe I had bought for my SD camera, and installed version 6 that came with the HD camera, and then upgraded to version 7 ultra in the normal manner throught the website.
I think an upgrade button for people with version 7 deluxe to go to version 7 ultra should be added by Cyberlink Upgrade page as well - as I was just lucky I bought a JVC HD camera later that came with version 6. 
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I purchased Power Director 7 Deluxe 3 weeks ago. Now I have bought a HD camera and blue-ray burner and want to upgrade to the Ultra version. But the upgrade area only allows for upgrades from old versions 5/6 to Ultra 7 - and i want to upgrade from version 7 Deluxe to version 7 Ultra. I have contacted support with the same query. Can I upgrade within the same version. thanks Steve
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Thanks for your suggestion Bif - just received a reset on the download from support - I'll see how I go.
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yeah ive cooled down now - thanks for your reply - i've contacted support with my order number,etc so hopefully they will reply soon with a new link.
I thought it would have been good if they had warned me that there was limited times I could try to download before I would be denied access.
thanks again - Steve
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purchased power director 7 online. speed was crap so i restarted a few times, and now it says ive downloaded too many times - sorry contact support - crap - ive paid for it and cant get it????????????????
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