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Yes, so I'll go with cross transitions, but giving the user the option to change the default is a good idea as said by others
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Hi Martin,
No you have not wasted your money. I am having exactly the same problem. First what type of file are you using?
I have been having a lot of trouble importing Windows Media generated files of the type *.dvr-ms and typically from 100MB to 8GB in size
I purchased this week a new TV/Capture card for my ASUS Notebook computer and haven't had PD7 crash once when importing files generated through AVER MEDIA centre and the new Aver Media Express TV/Capture card
This set up, generates a *.mpg video file which imports into PD7 very quickly and without PD7 needing to convert the file.
Then I found that by re -enabling the Rich Video options in the Preferences menu item, the "hanging" and "waiting for a response" problem vanished. !!
I now have spent hours using the many features in PD7 to produce and burn some excellant videos onto DVD's.
Why had I disabled the Rich Video options? I read somewhere in this forum that by disabling them I might be able to import the files I was having problems with. IN this case that was not a good thing for me to do.
So, see if you can import files of the type *.mpg and whether those files upset your PD7 operations. It might help you to see a way forward and there will be a way forward just persevere, and don't let the computer beat you!!
Cheers
John
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This could explain why Cyberlink Help with PD7 is totally unable to comprehend my explanations of why importing large media files crashes PD7.
I realise now that they haven't been able to understand my explanations even when I have listed them step by step and done everything else suggested in these forum pages to make it easy for them.
And when they asked me to FTP a copy of the file I am having difficulty with, 6.0GB of a DVR-MS file I thought they had some magical technological way of getting it relatively quickly !! They stopped the ftp transmission after 69 hours! My suggestion that they import a large file of a TV show recorded by themselves to try out my crashing problem seems to have fallen on deaf ears.
I totally agree, outsourcing to a foreign country is a bad thing and gets the thumbs down from me every time and I thought I was dealing with someone in the US.
We can at least understand and appreciate our Welsh forum moderator's words of wisdom.
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Hi Dafydd yet again
I just tried some variations of trying to open large DVR-MS files and got a new error message, see attached
Run PD7 as administrator (probably not needed, but I am trying different variations just in case)
click on Orange Open Media button
Select type as VIDEO
Select object name box
click on dvr-ms file to open it, first time it immediately crashed
next time I got the attached error message
Any ideas?
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Hi Dafydd again,
I noticed a new upgrade for PD7 vs 1915, so downloaded and installed.
Ran the updated version of PD7 and clicked on the file I had previously edited and burned and the updated version converted and opened. ok
So closed that project once the file had been converted
Removed that file from c:drive and put it back onto my F: drive which is a USB external 760MB hard disk
Copied an earlier file back to the folder in C: drive
Opened PD7
Clicked on import media, the orange coloured button
Clicked on the newly transferred file and IMMEDIATE CRASH, it did not import or convert,
see screen dump just prior to crash
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Hi Dafydd,
No I haven't as yet but sending 6 or 7GB appears difficult via the internet, and I can't burn the original file on a single DVD or is there some other means?
BUT, last night I managed to import the file, edit it and burn a DVD of the TV program without the ads. So how did it work?
Start DV7,
Clicked on IMPORT MEDIA
Saw dialogue screen open and file I needed appeared
Was called to tea !
about 1 hour later
clicked on file type and altered to VIDEO (includes dvr-ms)
clicked on file icon so as it was highlighted. It usually crashes immediately as I do this action
Slight delay and the Rich Video screen responded with the file information. "No rich video do I want to split into chapters."
Ignored this and clicked on OPEN
PD7 began to convert and import !!! I often hope this will happen regularly but it doesn't
Maybe 20 mins. later the file was ready to put into the storyboard for editing
Successful edit and burn
NEXT tried to open a second different dvr-ms file and as soon as I clicked on the second file CRASH. PD7 vanished from the screen.
I don't think a programme should be so sensitive to crashing especially as it has just worked for one file and then won't open a second file that has been opened eventually once before.
And it always crashes just as I either CLICK or RIGHT CLICK the program icon, it just vanishes from the screen with no warning.
Is it a time thing because the file is so large, the computer thinks it can't handle it and just says "Oh no not this big" and crashes !!!???
Thanks for any light you can throw onto this, I don't think there are any problems with the dvr-ms files as all of them (6 in total) have eventually been burned over the past 3 months but it seems by chance, Hobson's or Rafferty's rules decide whether the program will open the file or just crash
John D
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Upgraded to PD7 in May, have spent last 3 months with HELP line trying to fix problem of Crashing immediately on importing DVR-MS file to PD7 for editing.
Had no such problem with PD6
Have installed vs 1829, crashing on importing more consistently than vs 1714
Have installed vs 1911, crashes all the time when importing DVR-MS files, Can import VOB and WMV files and burn DVD ok, but not DVR-MS
Have rebuilt C: drive from scratch with Vista Ultimate so that PD7 was the only programme installed. Still crashed as soon as file was clicked on to OPEN
Have done all procedures noted in Forum for cleaning out all older copies of PD7 and the install programs,
Have followed Help Lines extra steps to delete installation files in the registry, prior to a new install
Have deleted all Cyberlink folders as directed
Have updated correctly VGA drivers and have checked compatibilty of DVD drive
Have supplied Help Line with several dxdiag.txt files by now and a few screen dumps just before I click on OPEN a DVR-MS file, after which it immediately crashes with no error messages and no warning.
And as you have guessed by now Help has not been able to help me and seem to provide the same platitudes to me as everyone else, "A new re-install will fix it" well it doesn't, not even new updates.
When looking through the registry it appeared as though PD7 was everywhere, you'd have to wonder whether there is a basic registry problem somewhere, with so many entries from just one programme.
PD7 works equally well (apart from the OPENing problem) in 1600 X1200, 32 bit colour as in 1024 X 768, 16 bit colour.
If anyone could suggest what is wrong with this basic opening and importing step for large (6.0GB) DVR-MS files your help would be much appreciated.
JohnD
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