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Different products, different ballgame.
The "Production" page tab and settings I reffered to are shown in the attached documentation pic. You get there with the "Produce" tab at the top of the screen. Section I details some options for producing and shows the "Hardware video encoder" feature.
Without a doubt, yours is probably not selectable with any production profile settings with the current 415 series drivers available.
Jeff
Thank you Jeff. And to other guys that posted about this issue, sorry I misunderstood the difference between Hardware Encoder and Hardware Acceleration. Always nice to learn.
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Nvidia refers to the next series of drivers as 415, so yes the two current offereings, 416.16 and 416.34, fall into this release of drivers. Your screen post is not hardware encoding as mentioned, but yes it is hardware acceleration, particularly for decoding. Please post a "Production" page tab with the hardware encoding activated.
Jeff
Sorry, I am used to Premiere with its CUDA cores GPU support, so I thought the hardware acceleration in PD was similar.
Sorry, my bad. Doh! I had not yet not used Produce Movie (used to the EXPORT media in Premiere), so I had not seen the "hardware video encoder" button. Yes, you all are correct, it will NOT let me select that option.
Sorry for the confusion guys. Maybe CyberLink will fix this.
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Billium W, a doubter here, please post a screen grab of any Nvidia Release 415 series drivers with the Nvidia control panel info box on top of the PD16 hardware encoding screen showing it's available as stated.
From what I know of PD GPU encoding and the current offering of 415 series drivers, I don't see how it can be functional so very curious to see your results. If truly functional, the only thought that comes to mind is maybe PD perpetual license holders are feature lagging with updates.
Jeff
I would like to help you, but you mention 415 as the driver, but my Nvidia driver is 416.16. I don't know if the 416 is the same as a "415 series". The first and second posts also refer to the latest driver as 416.16 not working with hardware encoding (or acceleration as it is also known). I have attached the screen shot you requested.
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Sorry to hear that you're still having trouble. Since it appears to be a connectivity issue, you might want to try temporarily disabling any antivirus software you have. Also, see if you can disable your firewall or add AppManager to the whitelist/allowed programs. You may have to Google for the specific steps depending on which of these programs you're running. You'd also want to restart them once DS365 is installed.
If those still fail, one last thing to try is to restart Windows in Safe Mode with Networking, and see if you can A) Launch AppManager and B) have it connect and install DS365. Running the manger as an Admin may be required here, but it's also possible that Safe Mode won't allow you to install the programs.
Good Luck!
Success! I had previously added Application Manager to the allowed programs in Windows Defender Firewall, but it still would not connect to the CL server. Defender is the only system protection software I use.
But your suggestion to run in Safe Mode did the trick. The login completed and connected to the server so I could download PowerDirector 17. At first it looked like it would not install the program because a window popped up that said "Windows Installer service is not accessible in Safe Mode" but PD did install.
Thanks for your help. Who knows what was preventing App Manager from completing the connection, but since all the other apps I use as well as getting apps from the net work correctly, it is odd that App Manager is the only app that should fail.
I wonder if any updates to PD 17 will require use of App Manager and I will have to use Safe Mode again. Hope not.
Cheers.
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Update on Application Manager failure to login. I got a message from CyberLink Tech Support that did not fix the issue. They just said to download the App Manager again and use my CL login. It fails as it has done a dozen times. I made a video screen capture and gave them a link to the file on my Google Drive. Now they can see what happens.
I've had great luck with downloading the software I have purchased from CL in the past, but previous downloads were direct from links they sent in emails with product license numbers and no use of Application Manager. If-when CL fixes the problem I'll let you know and the solution.
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Hi
I updated the Nvidia driver to 416.16 just now and launched Powerdirector 16 and I still have hardware encoding available.
If it matters my GPU is an Asus 1070 Ti.
UPDATE: PD 17 works with hardware acceleration with Nvidia driver 416.16 on my computer. Also PD 17 has Optimization feature to optomize GPU hardware acceleration based on the GPU capabilities.
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Hi optodata,
Thank you for the suggestions. I tried each of the methods you mention and the Application Manager still does not procces my login. Login window goes black for a second then "looking for updates" pops up with a spinning wheel graphic, then jumps back to the login in window. It seems the connection to the CyberLink file server is failing. I have to use my login to get to this forum so I know I am not entering the wrong information. The App Manager exe is the same version as you list, it is what CL has you download to get to the PowerDirector 365 download. I recently purchased other CL software and it all downloaded directly from the links in the email purchase verification, no Application Manager involved.
Customer Service acknowleged receipt of my email that App Manager is not working so I hope to hear a solution soon.
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A couple things you can try while waiting for tech support: Try running the App Manager as an Administrator by right-clicking on the desktop icon (or on the AppManager.exe file in the C:\Program Files (x86)\CyberLink\AppManager folder) and choose Run as Administrator.
If that doesn't work, uninstall it and then locate the installer in your Downloads folder (you may need to download it again from your CL products page if you chose to Run/Open it directly from the webpage the first time), then right-click and Run as Admin.
It's also possible that you'll get a newer version of the installer by downloading it again. Mine is ApplicationManager_v0905_rv198726(1_1)_STD_APM180612-01.exe, and it's dated Sept 29, 2018.
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I wrote to CyberLink Customer Service about this issue. The Application Manager launches but when I log in it says it is looking for an update and then returns to the login screen, so I cannot download the PowerDirector 365 app I just paid for. I am obviously able to sign in the the CyberLink Community, so I know my email address and password is good and I very cafefully entered it six times to see if the App Manager would ever work. I am using the latest version of WIN 10 and all other software and web works fine. Something is wrong with this Application Manager program. This is the first CyberLink software I have purchased where this Manager was required.
I'll bet a lot of other people are having the same issue. I hope these forums are monitored by CyberLink support.
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