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Hi Giseli,
I've sent you your copy. Please check your PM for details.
Regards,
Brandon
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Hi ChristopheK,
You may visit www.cyberlink.com for available products.
Regards,
Brandon
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Benny, did you follow
Quote:
1. Uninstall your PhD 2011 in Control Panel.
2. Download and unzip http://download.cyberlink.com/ftpdload/cs/CLCleaner/CLCleaner2-PhotoDirector_All.zip
3. Double click on the unzipped file, CLCleaner2-PhotoDirector_All.exe.
4. This tool will uninstall your PhD 2011.
5. Reinstall your PhD 2011 and enter your given CDKEY.
6. Launch your PhD 2011.
Note:
1. In step 5, you do not need to install your Beta build, trial build, or any other, prior to installing your full PhD 2011 build.
coalman,
Glad your problem is resolved. Yes, the cleaner will clear what's been installed. Some registries rely on others and app may not be able to launch if any of the critical component is not installed/registered during installation process. The best is clean everything before trying fresh installation.
matthiasscorp,
I haven't given up resolving your issue. Please refer to my PM for my follow ups and let me know if you're ok with it.
Regards,
Brandon
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Wow, that was easy, quick and hard to believe. Never occur to me that this can be resolved with simply re-installation. Shame to say: I'm still unable to reproduce what you experienced. Sad! I'm glad the mysterious issue is resolved with a miracle.
Regards,
Brandon
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Hi matthiasscorp and brophs,
I've requested our product group to build a cleaner that can fully uninstall your PhD 2011 registries. Hope this can resolve your issue. Please perform steps given:
1. Uninstall your PhD 2011 in Control Panel.
2. Download and unzip http://download.cyberlink.com/ftpdload/cs/CLCleaner/CLCleaner2-PhotoDirector_All.zip
3. Double click on the unzipped file, CLCleaner2-PhotoDirector_All.exe.
4. This tool will uninstall your PhD 2011.
5. Reinstall your PhD 2011 and enter your given CDKEY.
6. Launch your PhD 2011.
Note:
1. In step 5, you do not need to install your Beta build, trial build, or any other, prior to installing your full PhD 2011 build.
Regards,
Brandon
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Hi Fabrice,
Please help upload your images here.
Thanks,
Brandon
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Hi Fabrice,
The over exposure area RGB values in the thunder picture are either R(255) G(255) B(255) or very close to these values. I've reported your case back to our product team to check if any possibility of tweaking.
Regards,
Brandon
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Nice, Tony!
Regards,
Brandon
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Hi,
I can't reproduce what you've reported. Can you please help follow guides described in http://forum.cyberlink.com/forum/posts/list/17741.page
Regards,
Brandon
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Hi,
Seems your site requires membership to download your file. Can you pls upload your log in this forum?
Thanks,
Brandon
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Hi,
Quote:
How can I:
1) Add folders to a project
2) Move images between folders
There seems to ne no way to do this via the Photodirector interface. Certainly drag and drop to move photos is not supported
1) Import -> Folder...
Select the photo folder and import. The newly imported folder will be displayed in Folders under Project.
2) No, you can't move images around folders.
Regards,
Brandon
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Hi SNRSachse and Tony,
I can reproduce that too. I'll escalate this to product team.
Regards,
Brandon
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Quote:
I think my case must be desperate ![]() , I seem to be the only one to experience this problem, I could never use this wonderful software.
A if only there was another way to import photos without using this dialog. ![]()
1. I need the entire system info log file (DxDiag.txt) for our engineers to study.
2. Can you pls help download the attached file, CLTracker_v1620.zip. After unzipping it, double click on CLTracker.exe. It will generate a log file called CyberLinkLog.zip. Pls help upload this file to this thread too. This .exe only will collect your installed PhotoDirector 2011 app information and nothing else.
Please correct me if I misunderstood your steps:
1. Installed PhotoDirector 2011 Beta.
Run the app -> App runs fine
2. Installed PhotoDirector 2011 v1816.
- Run the app -> App runs fine
3. Update your system
- Run the app -> Import dialog cannot pop up anymore.
Regards,
Brandon
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Hi Ted123,
Please follow steps in
Quote:
Looks like we need to study your computer to assist. Please follow the steps below:
1. Download the attachment "CLTracker_v1620.zip"
2. Unzip and run it.
3. This tool will save all needed info on your desktop as "CyberLinkLog.zip".
4. Upload this file and we will study that.
ps:
1. This tool only records all needed info of your installed PhD and nothing else.
Hi matthiasscorp,
Yes, this is still under investigation. As far as we can see now from your log: you were running installation while another installation was taking place. We're still trying to identify if it's the root cause. Seems to us that your case could be different from others.
Regards,
Brandon
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How about follow http://forum.cyberlink.com/forum/posts/list/17741.page and supply us with the needed info? I'll pass this back to our product team to investigate.
Regards,
Brandon
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Hi JUB1L,
You can also try "Shrink to Fit".
Regards,
Brandon
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Hi All,
I've sent free copy with dedicated CDKEY via PM to those of you who provided me with your name and email, also the evidence of valid survey submission. You have your copy and have fun.
If you did not receive your copy and CDKEY from me, please help provide your survey submission copy (with time stamp) and I'll help.
For those who are still wondering why you haven't received your copy, please provide me with the needed info and I'll help.
Regards,
Brandon
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Hi tonybeau, broph, and matthiasscorp,
Can you please help list down your security software and it's build number? I like to study them and see if this is the root cause.
Since security software may not be the cause for every app not launch issue, please use "matthiasscorp" to generate your log file and upload it (as what matthiasscorp did). I need these info to study what's causing your issue.
Thanks,
Brandon
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Hi Rick and Chad-46,
Please send me the name and email that you use to submit your survey. I cannot do anything without them. As long as your survey submission is earlier than Jun 20, you will be eligible, but info first.
Regards,
Brandon
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Hi Rick,
Quote:
Did you check your spam box? Some email providers could accidentally treats our email address/content as spam.
Can you pls provide your email and name that you use to submit the survey form? I'll check that.
Regards,
Brandon
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Hi matthiasscorp,
That is ok. We have people from all over the world and not all are English native speakers.
Looks like we need to study your computer to assist. Please follow the steps below:
1. Download the attachment "CLTracker_v1620.zip"
2. Unzip and run it.
3. This tool will save all needed info on your desktop as "CyberLinkLog.zip".
4. Upload this file and we will study that.
ps:
1. This tool only records all needed info of your installed PhD and nothing else.
Regards,
Brandon
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