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Quote I've attempted to communicate this issue with customer service directly and despite sending all info and requested screenshots/videos/PPMs I have not gotten a solution. When I am attempting to add a 3D title anywhere in a video and I move that title, it lets me do it BUT the title that was in the original spot is STILL VISIBLE. Even if I do it multiple times, each time I move it, it's like there's a freeze frame or a clearly visible artifact left in the old spot. Then if I try to add an "In Animation" such as 3D Solo Swirl, it's like you can see each frame of the movement and it STAYS on the screen. I thought it might go away once it is produced but it does not. I desperately need to understand why this is happening and how to fix it.


Hi,

Lets stick with one laptop for this troubleshooting. I'm sorry but there will be some repetition of questions/answers if members here are to help-out effectively.

Please go through this post:
https://forum.cyberlink.com/forum/posts/list/85748.page

and provide as much detail as is relevant - particularly the DxDiag here:
https://forum.cyberlink.com/forum/posts/list/85748.page#post_box_354916

If you have screen captures of your issue they would also be useful, they can be attached to the forum post if size allows or provided on a cloud location but please refer to this post:
https://forum.cyberlink.com/forum/posts/list/83642.page

It would be easier to demonstrate the issue (if possible) on the simplest possible project - say with one or more sample images - so that members can duplicate steps on their systems, rather than having the issue of not knowing the exact clips involved, in case they could be influencing the problem.

Cheers,
PowerDirector Moderator
Quote

How can I figure out which of the dozen or so video and music files I am using in my project is the one to which it is referring?


Hi,
Luckily in your case the error message gave a lead as to the problem clip.

In other circumstances, where there is a problem but it is not clear where the problem is located, the general technique of halves might be useful to track down the issue (this techniques works in any linear or sequential process).

Take the problem timeline, split it at approximately half way, delete the back half.
Does the problem still exist in the front half?

If not, then the problem is in the back (deleted) half
In that case, reload the project, split in half (as before) and delete the front half.
Check if the problem does still occur in the back half.

You have now narrowed the problem to one half of the timeline.

Take the problem half and split in half again, carry out the same testing and you will narrow it down to a quarter of the original timeline.

Repeat as necessary until you can more easily find out the issue and then identify a specific clip or title or effect etc.

Using this simple technique, you don't have to face going through hundreds of clips or thousands of images, you can quite quickly get down to a more manageable number of potential culprits!

Cheers,
PowerDirector Moderator
Quote

I don't think there is any point in trying to troubleshoot the issue in one hit - it didn't work last time - so a step by step approach is likely to be more successful, but may take a little longer!



Next stage:

Can you force PDR to exhibit the same issue only using the supplied sample files. As you say there's not a whole lot of edits in your .pds files. Can you create a similar project and simulate what you think causes the issue and see what happens?

I notice on your screencapture that you use shadow files, at least one of which is not generated - I can't see the rest. Can you switch off shadow files and see if that makes a difference? Preferences>General>Enable shadow files

The Dxdiag is quite important to show anything system related, so it would be good to have it for reference.

Cheers
PowerDirector Moderator
Quote Previously i chatted in here about getting a basic template to save and i will say thats hit or miss till i see everything saved in packed materials i dont trust it. Well here i sit today after power went out and the PDS files dont work for what i was working on. Everything source wise is in the same place - same external drives with same drive lettters and locations. Same default local paths for the powerdirector program. And the autosave path is valid and has almost a hundred different autosave files including one minutes before the power went out. What i dont understand is why you all rely on this feature but for me it never works. My PC build is a fresh Windows machine with only Cyberlink Powerdirector loaded and all the drivers for the machine. couldnt be any fresher built. The PDS files when i load them go through the whole oading bar but them the timeline is empty. I made sure prior to to import all files and music and all that to the program just in case it goes looking for that - but seriously i have been struggling with this application and i just dont understand why the save project features are so unreliable for me. If you are going to say that everything works perfect for you then i need to know exactly how you have modified the product to work reliably. Do you use external drives for source media. Thsi is just so frustrating.


Hi,

I've gone back over your issue. I think the best thing to enable others to help is to start at the beginning so that we can understand what is happening for you.

Can you follow the process outlined here:
https://forum.cyberlink.com/forum/posts/list/85748.page#post_box_354916

Can you provide the exact version of PDR you are using :
https://forum.cyberlink.com/forum/posts/list/85748.page#post_box_354918

Can you provide screenshots or screen captures - you indicated in a prior post that you could not?

Quote
"The PDS files when i load them go through the whole oading bar but them the timeline is empty."

Does this happen with any/all of .pds files?
When the .pds file is loading, what, if any, messages/dialog box pops up. (this is where a screen capture is useful)

If you have a problem .pds file that produces a blank timeline, it would be very useful to attach it for analysis.

If you can answer the above, as precisely as you can, than we can use that to see where we go for the next steps.

I don't think there is any point in trying to troubleshoot the issue in one hit - it didn't work last time - so a step by step approach is likely to be more successful, but may take a little longer!

Cheers
PowerDirector Moderator
Quote Is there a Comparison of PD 18 Ultimate to new PD Essentials update? It seems like Essentials is an reduced version so that "upgrading" would really be "downgrading"? Opinions appreciated.


Hi,
Not sure if there's ever been a direct comparison published. Perhaps these links might be of some help?

Current PDR20/365
https://www.cyberlink.com/support/faq-content.do?id=26472

Limitations on Essentials
https://www.cyberlink.com/support/faq-content.do?id=25293

Comparisons of PDR18 versions
https://www.cyberlink.com/support/faq-content.do?id=24397

Cheers
PowerDirector Moderator
Quote Howdy,
I'm working on a bad video and need to make a cut, but the timeline does not reach the precision i would like. Is there any way to turn of the timeline/playhead snapping so I can cut at the right place?

Thanks for any assistance!



Quote Thanks for the recommendation, but unfortunately that doesn't work. I was under the impression that I was able to snap to and cut audio clips at the finest 1/10 frame resolution before I updated my system. No I can only snap to and cut audio clips at 1 frame increments.


See
https://forum.cyberlink.com/forum/posts/list/97201.page#post_box_391001


Cheers,
PowerDirector Moderator
Quote Thanks for the recommendation, but unfortunately
that doesn't work. I was under the impression that I was able to snap
to and cut audio clips at the finest 1/10 frame resolution before I
updated my system. No I can only snap to and cut audio clips at 1 frame
increments.


Hi,

I think you are correct in that cutting is only available to frame level, whereas moving, duration changes (clip must be greater than 1 frame) and keyframes operate to 1/10th frame for audio.

I've gone back through the versions to PDR16 on my system and that seems to have always been the case - but I stand to be corrected if anyone knows differently!

Running a timeline at 60fps would allow you to get closer to your aim?

Cheers
PowerDirector Moderator
Quote I typed up a response that appeared in the Community Forum Issue titled “Converting old 720 x 480 mp4 file to 1080p & Improve Quality - Grainy & Color Issues”. That post has since disappeared.

I created a split screen video to demonstrate what can be done in PD20/365 to answer that question in the PD Forums. The original captured video is from a VHS tape, a 720 x 480 resolution mp4. Fix/Enhance Video Denoise is set to 100, Edge Enhancement set to 100, Color Enhancement set to 100. The video was produced with a custom 1440 x 1080 6 Mbps video setting. See the sharpness increase in the woman’s eye in the right Enhanced half of the video. YouTube link to the video: https://youtu.be/-GMTbaB1VI4 .



Original question asked here:
https://forum.cyberlink.com/forum/posts/list/0/97196.page#390999

"I have Power Director 20 Ultimate and am wondering what steps should I take to convert a 20 yr. old 4.3 aspect ratio wiith 30 frames per second 720 x 480 video .mp4 file to a higher qulaity 1080p .mp4 file and also improve the video grainy and color issues.

I know there are a number of options under the Edit a video using tthe Fix/Enhance option but I not sure which ones are most appropriate for grainy and color issues.

Also what is the most recommended settings when you want to "Produce" this video."

PowerDirector Moderator
Quote I have Power Director 20 Ultimate and am wondering what steps should I take to convert a 20 yr. old 4.3 aspect ratio wiith 30 frames per second 720 x 480 video .mp4 file to a higher qulaity 1080p .mp4 file and also improve the video grainy and color issues.

I know there are a number of options under the Edit a video using tthe Fix/Enhance option but I not sure which ones are most appropriate for grainy and color issues.

Also what is the most recommended settings when you want to "Produce" this video.


See https://forum.cyberlink.com/forum/posts/list/97200.page

Apparently a post went missing when the topic was moved to the appropriate forum!

Cheers
PowerDirector Moderator
Quote


Where was it installed? I'm fighting the 0xc00007b error for an older version of PD that used to work just fine, but now doesn't.


Hi,

Perhaps the easiest way to check is to navigate to Control Panel\Programs\Programs and Features and look at what has been installed. You may be able to repair an install or uninstall and re-install.



Cheers
PowerDirector Moderator
Quote Thanks Dave ... yes... very strange. All mic sttings checked, trouble shooter run, drivers updated etc...


Hi,

Using ADR 12.4.2906 and my Rode Videomic Pro, which I think technically records dual mono, I get 2 channels recorded in ADR, as I would expect.

Not sure how to troubleshoot your issue:

Came across this in the Audacity forum when looking - maybe it helps?

https://forum.audacityteam.org/viewtopic.php?f=46&t=114971&sid=4840dd690aac49098333280208ad60f8&start=10
in particular
https://forum.audacityteam.org/viewtopic.php?f=46&t=114971&start=30#p414589

Other than that I can only suggest looking at all these to see if anything jumps out:

Windows
Check Windows Settings>Sound>Output>Mono Audio
Check Windows Settings>Sound>Input>Microphone
Check Windows Settings>Sound>Input>Microphone
Check Windows Settings>Sound>Volume mixer>Apps

ADR
New Audio file>Profile Settings - Mono, Stereo, 5.1 and 7.1
Check Preferences>File>File default profile settings
Check Preferences>Project>Project default profile settings
Check Preferences>Audio Settings>Default input

Record
Check Parameters

Cheers,
PowerDirector Moderator
Quote Howdy,
I'm working on a bad video and need to make a cut, but the timeline does not reach the precision i would like. Is there any way to turn of the timeline/playhead snapping so I can cut at the right place?

Thanks for any assistance!


Hi,

Turn off Snap to in Preferences>Editing>Enable snap to....

Expand your timeline ruler to give more accuracy down to frame level

[for completness, when editing audio, select Preferences>Editing>Enlarge timeline scale to get down to 1/10th frame for audio only]

https://help.cyberlink.com/stat/help/powerdirector/18/enu/96_02_00_editing_preferences.html
https://help.cyberlink.com/stat/help/powerdirector/18/enu/03_06_01_timeline_view.html

Hope that helps,

Cheers
PowerDirector Moderator
Quote


I have the perpetual version and I have seen that those models and effects cost quite a bit.


Hi,

Yes they do - by far the most cost effective way to get access to all the available add-ons is the subscription model - depending on your "lifetime" needs.

You can refer to these pages to judge a little more what you might get for your money :
https://www.cyberlink.com/store/powerdirector-video-editing-software/buy_en_US.html?affid=2581_1709_540
https://www.cyberlink.com/products/powerdirector-video-editing-software/comparison_en_US.html

Please also bear in mind the system specs you will need to use some of the add-ons, particularly any AI based modules, with any ease.

You really do need to make a judgement of your requirements, many users are happy to pay the annual subscription and others are quite happy to have a perpetual license and buy the packs they need.

Other members may chip in with other comments!

Cheers,
PowerDirector Moderator
Quote I have recently installed PowerDirector 20 and obviously there are not many models or effects, do you know the way to have a complete package with a bit of everything? Or you have to buy individually what the software offers us when you open it.


Hi,

Do you have the perpetual or the subscription version?
You can find out the exact version details by launching the program. navigate to the ? at the top right of the main menu bar, select it and select About Cyberlink PowerDirector.

Or launch the program, navigate to the PowerDirector logo at the top left and select.

Cheers,
PowerDirector Moderator
Quote Thought that might work, but no luck. Thanks for the response though! Any other suggestions?



Hi,
Two other techniques that might be useful, they do not "embed" a border into an image, so will not meet your needs here - but are useful to bear in mind in the right circumstances.

1.
Produce a border image in an image editor, with the border of your choice (useful if you needed a patterned border for example), save it as a .png and use it as an overlay for each image. In effect they act as a "pair of images".

2.
A bit quick and dirty but useful nonetheless. It can be refined to become quite creative in the right context. Works best if all images are the same AR.
Place a colorboard (or any other image) of your choice on track 1 as the basis for a border.
Extend it to the duration needed.
Place your images in order on track 2.
Resize your 1st image to show the colorboard as a border.
Copy Keyframe Attributes.
Select all the other images.
Paste Keyframe Attributes.
Job done.

Cheers,
PowerDirector Moderator
Quote I have gear360 camera
I stitch my videos 360 in action director, but the last mounth i changed my GPU (now i have a NVIDIA gtx 750 ti)
since i installed this board the stitched videos look black
What could be the problem?


Hi,

I don't have the camera or software installed, so I cannot help directly.

Not sure how many members have experience with the Gear360 ActionDirector software, so I think you would be better off contacting Customer Service and checking if the 750ti is the culprit, or if the software/hardware settings need to be altered in any way.

Cheers
PowerDirector Moderator
Hello,

They are in the media library.

- Spring Stickers: go to Video Overlay Room > Seasonal tag
- Social Media Vol. 2: go to Video Overlay Room > Social Media tag
- Bright & Airy LUTs: go to FX Room > Bright & Airy tag
- Smoke Stickers: go to Video Overlay Room > All Content tag and then type in "Smoke" in search

You can then download the individual effects you want by clicking on it as shown in the second item here:
https://help.cyberlink.com/stat/help/powerdirector/20/win/enu/01_01_02_whats_different.html

Cheers
PowerDirector Moderator
Hi,

Quote If this is true........

So, Cyberlink, some questions.



As this is a user-user forum, CL does not directly monitor the forum, so you won't get an answer from them. However I shall try and answer and maybe others will offer some thoughts.

Quote

1) Are all project files temporary?



No, only autosave files are temporary. Properly saved files to a user defined location are not treated as temporary.

Quote

2) Is it necessary to create a safe zone for projects to be retained for more than 60 days?
(I think that's the auto-delete maximum time.)



No, as above. I have project files in their defined locations going back to 2008.

Quote

3) Can a project more than 60 days old be loaded and re-saved without being deleted?



As above, however any version of PDR will save a project file in that version's format. Newer versions are not backwardly compatible, which means that, say, PDR8 cannot open a PDR9 and onwards file. Newer versions will always be able to open previous version files. This means that opening a - for example - PDR10 file in PDR20, working on it and saving it as the same file will make it unopenable in PDR10. Saving it as a new file will retain the original in the original PDR10 format.

Quote

4) How long are projects kept in the Cloud?



Not sure which cloud you are referring to - the OP was referring to OneDrive?

Quote

5) Doesn't this all sound like a back-handed way to get me hooked on the Cloud?



As above - but, if you are referring to CL Cloud, I don't think so since, other than experimenting and testing I have never used it and my use of the varied versions has never been hampered by non-cloud use.

Quote

6) Is there anyway, other than thru specefic medium data recovery to recover auto-deleted files?


Would'nt have thought so, the auto-delete temp files does not appear to involve the Recycle Bin. I assume that any auto-deleted files are "removed" by marking the MFT entry as free (as in any permanent deletion) but the disc space is not immediately re-allocated so other techiques may enable recovery.

Hope that helps.

Cheers,
PowerDirector Moderator
Quote Last time I used this was in late 2019. I fired it up to try and capture some more Mini DV tapes. Recognizes the camera, and I can play the tape and see it on PD 18. When I try to auto batch capture it plays about 50 seconds of the tape in the initial scan. then stops. Doesn't capture anything. I hit start again and again it does around 50 seconds. I have changed tapes, changed output folders on my system...no joy. I have a terabyte of disk space so that isn't the issue. Ideas? Thanks!

I should add that I am on Windows 11.


Hi,

Unfortunately I no longer have my test DV camera to troubleshoot with.

Does manual capture work OK or does that have the same issue?

From memory and reading the help files - can you play around with the DV capture settings and the buffer control to see if that has any effect?

https://help.cyberlink.com/stat/help/powerdirector/18/enu/05_03_01_dv_camcorder.html?q=capture
https://help.cyberlink.com/stat/help/powerdirector/18/enu/96_08_00_capture_preferences.html?q=capture

Cheers
PowerDirector Moderator
Quote When I scale a video in the PIP designer and crop window using the scale handles, the video always scales from the center. Sometimes this is how I want it but often it's not...

Is it possible to instead scale a video from the top right corner point for example? Like is possible when scaling with Photoshop.

I tried holding keyboard keys such alt ctrl shift when scaling but they didn't do anything in that regard.


Hi,

https://forum.cyberlink.com/forum/posts/list/96631.page#post_box_388589
https://forum.cyberlink.com/forum/posts/list/96730.page#post_box_388959

In particular
https://forum.cyberlink.com/forum/posts/list/84410.page#post_box_348920
https://help.cyberlink.com/stat/help/powerdirector/20/win/enu/11_02_01_pip_designer_selectio.html?q=anchor+point


Does that help?

Cheers,
PowerDirector Moderator
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