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Hi all.
Besides posting here, I am also simultaneously in contact with Cyberlink's Tech Support; there's been some back & forth communication, but I'd also like to post in this forum because sometimes the feedback & suggestions can be just as good here.
As stated in my Subject line, I have PowerDVD 21; file version is now: 21.0.60578.1901. I am having issues with Ultra Hi-def playback. These are video files (NOT UltraHD Blu-ray discs), files on my hard drive (more precisely, my Solid State Drive).
These are digital video files (.mkv files) that are in the display resolution of 3840 x 2160. Here are some examples of the video files/ movies, and their specs:
Licorice Pizza; 2160p; x265; 10bit; HDR10Plus; DDP5
Morbius; 2160p; x265; 10bit; HDR; DDP5
Studio 666; 2160p; x265; 10bit; HDR; DDP5
Memory; 2160p; x265; 10bit; HDR10Plus; DDP5
When I attempt to play a video file with this resolution, it seems like it's about to launch, and in the middle of the video player's screen is a spinning circle.....but it just keeps spinning but the video file never launches and plays.
It is not an issue with the video file/ files themselves. It has happened with multiple files, and to rule out that it is a problem with the video file itself, I launched it in a different video player program; I'm sure a lot of you have heard of VLC Media Player? These video files play just fine and properly in VLC's media player.
As many of you probably already know, VLC Media Player is a free piece of software and can play just about any video file format I send through it, but.....I prefer the PowerDVD player. I like the controls (Fast Forward/ Reverse, and the incremental steps one can use), video preview when hovering the mouse cursor on the video's timeline, etc.
Can anybody figure out why the hi-def video files I listed above will play in the VLC player but not in PowerDVD? I'll include a screenshot of the PowerDVD player when it attempts to play the hi-def file and displays that never-ending spinning circle.
The last communication I had back from CyberLink Tech Support was them asking me for a screenshot of my Control Panel's list of installed Programs; perhaps they want to see if I've got a program installed that is somehow interfering or conflicting with PowerDVD? I don't know; they didn't say......and I haven't responded back yet.
Anyway.....any help, tips, or suggestions would be appreciated. Perhaps this is a Setting somewhere within PowerDVD that can resolve this issue....
PJ
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Hi all.
I have an UHD video file in the .mkv container; it's x265, and it's resolution is 3840 x 1600.
It won't play in PowerDVD 17. When attempting to play the video, a message pops up on-screen that says, "Cyberlink PowerDVD does not support the playback of this media format."
Yes it does. Or it should support the playback of it; it has before. I have other mkv files that I successfully play in PowerDVD 17.
In case it was going to be asked what build/ product version I have of PowerDVD 17, when I go to the install directory and right-click on PDVDLP, click on Properties, and then the Details tab, the Product Version is: 17.0.44255.8316
A lot of you are probably familiar with VLC Media Player; I have the latest build of its 64 bit version; this mkv file plays fine in it.
And, I happen to still have the install file of the older PowerDVD 16; I installed it, and this mkv file plays fine in PowerDVD 16.
What's going on with PowerDVD 17? Isn't PowerDVD 17 really geared towards these UHD video files?
Pez
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Hi tony0707 & triffid.
tony0707: The HDMI 2.0 FW UPDATE TOOL; when you suggested this, I had said, "I don't think I've heard of that one. Or maybe I did....it's getting kind of hard to remember because I've been trying so much stuff over a long period of time." I said this because things were starting to get fuzzy for me because this has been going on for so long, trying so may various fixes & solutions.
Well guess what? Like triffid mentions, I already had installed this; I just forgot  But, just for the heck of it, I uninstalled the one I had on my system, downloaded it again from the Gigabyte/ Aorus web site, and installed it once more. And, this latest version of the firmware isn't that recent; it wasn't released a short time ago: according to Gigabyte's web site, it was released in January of 2017; that was over a year ago.
Well....uninstalling and then re-installing that HDMI 2.0 FW UPDATE TOOL may have done the trick.....I loaded up the 4K disc of Batman v Superman, Dawn of Justice, Ultimate Edition, and it played.
But I can't really say as I understand this stuff or what's going on: I already had the HDMI 2.0 FW UPDATE TOOL on my system; uninstall/ re-install somehow fixes it?!?!
triffid: When I rejoined this thread back on the 3rd page, my February 17th post, I mentioned your name, and that the virtual dual-monitor setup didn't work out for me, so, I had already disabled that at this point 
But like I mentioned in my more recent post on February 20th (and also the one back on the 17th), what I'm afraid of is this: When I switch back from the on-board Intel HD graphics back to my add-in EVGA 1080 SC graphics card, that I don't receive another BSOD. I hate those things!! They leave such huge memory dump files!! 
And ya know, I have to say this: Since we HAVE to use the Intel HD graphics for 4K disc playback, I am not impressed at all with the visual quality of the Intel graphics. I realize that it has to be Intel graphics & Intel graphics only for just now (no doubt because of some kind of deal between Intel, Cyberlink, maybe the Hollywood studios that put out these 4K disc movies...and of course the DRM/ AACS stuff.....or am I just being paranoid?!?!)......but I must say that the visual quality of the graphics of the movie (through the Intel HD graphics) is poor.
There is no sharpness or depth of color that I would expect from something like an UltraHD 4K disc. I have digital files on my hard drive that I've download from the 'Net (.mp4 & .mkv files) that are in 4K, 3840 x 2160 resolution, and these video files look fantastic on my LG 4K monitor; the visual quality almost looks hyper-real.
And you know what? You know how we get to know our systems, even something like our desktop background/ wallpaper. The wallpaper background for my desktop is a tropical beach scene; I've been looking at it for months. I know what it looks like, I know the richness & clarity of its details and colors. And this was through my EVGA 1080 SC graphics card. Through the Intel HD graphics? It looks blanched out. There's a paleness to it, like some of the rich color has leaked out.
Even when I open up File Explorer: the pop-up windows, folders/ files look washed out. It doesn't look this way when I am outputting my graphics through my EVGA card.
Well, since I'm done watching the Batman/ Superman movie, maybe tomorrow I will be switching back over to my EVGA card as my initial graphics, annnnnnnddddd I hope I don't receive a BSOD like the last time I tried this.
But all of this shouldn't be that hard!! I've never had this problem with CD's, DVD's, or Blu-ray discs through the years. We now get to 4K UltraHD discs and all this nonsense?!?! This most recent copyright protection is just a little too overbearing & overzealous. Grrrrrrr 
Pez
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Hi.
Did I update the HDMI megachip firmware? Hmm, no, I don't think I've heard of that one. Or maybe I did....it's getting kind of hard to remember because I've been trying so much stuff over a long period of time.
If this turns out to be part of my problem (this megachip firmware), then it's kind of strange that I was able to play a 4K disc before....but then failed at a later date when I tried a different 4K disc/ movie. Either it's HDCP 2.2 compliant or it's not. It's like mine used to be.....and now it's not. When I run the CyberLink Ultra HD Blu-ray Advisor, the part I'm Not Passing is HDCP 2.2 (GPU/ Display). I find it strange that I used to pass it, then suddenly I'm not; what could have happened? Did my system "lose" it, did it leak out?!?! 
Anyway, as far as this megachip firmware update goes: Where did you get it? Is it something you downloaded from Intel's web site since it has to do with the "path" the data takes from the on-board Intel HD graphics to the monitor?
Or did you download it from the maker of your motherboard's web site?
From a previous post of yours (https://forum.cyberlink.com/forum/posts/list/65341.page), you listed your system's components, and I believe you and I have the same motherboard.
Can you provide a web link to where you got your megachip firmware update from?
The only thing that concerns me is that if I get this to work again (successfully play a 4K disc and this megachip firmware update helps), is that when I switch back from the Intel HD graphics to my EVGA Nvidia 1080 card, that I don't get a Blue Schreen Of Death again and a huge memory dump
Pez
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Hi tony0707; so, I was correct about the English? No harm intended. If I have trouble understanding something you've written, I'll let you know 
Besides you contributing to this thread of posts on the forum, I also see you've posted elsewhere here, including this:
https://forum.cyberlink.com/forum/posts/list/65341.page
And yes, I see that your computer system and mine have some similar components.
OK: You say you're willing to help me. This thread of posts - as I'm sure you can see - is 4 pages long now. Many people on this forum have contributed to helping me, especially triffid. I've also had official contact with Cyberlink Tech Support.
I guess it could be said that, technically, I have had the Pioneer drive & Cyberlink software program work correctly at one time....but it's never consistent.
Through the years I've played CD's, DVD's, and Blu-ray discs in my computer systems, smoothly and with no problems. But since I got the Pioneer 4K UHD drive & its accompanying Cyberlink software? Nothing but consistent problems.
In your system do you also have a separate, add-in discrete graphics card? I realize that one of the requirements of playing a 4K disc is that you have to use the on-board Intel HD graphics, so, when I've tried to play a 4K disc in the past, I have to go into my BIOS and select the Intel graphics as the Initial graphics, then disable my add-in card (EVGA GTX 1080 SC). Do you have to do that? Or do you only have the Intel HD graphics?
So....if you think you have the solution to all of this, sure, I'd accept some help from you.
But.....from your posts here on this forum, it does seem like you've only had success with this very recently. I had success at first, too, but it didn't last long.
So, what information do you have? Something I haven't done or tried yet? What kind of help can you offer me?
Thanks,
Pez
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tony0707: What I'm about to say, I do not mean it in an insultive or judgmental way:
I think English may not be your first language, or, the way you type it is not exactly clear and some of the meaning behind your words is getting lost on me; I don't understand.
You said, "Ok sir did you fix it yet, if not, i made it and is working as must be rigth now." Are you asking me if I fixed it on my computer and am able to play 4K discs consistently and without fail? No, I have not; I always seem to run into problems or one of the requirements in the CyberLink Ultra HD Blu-ray Advisor program "fails".
And what does that part of your sentence mean that goes "as must be rigth now"? I don't understand.
And then you said, "If you still want to fix it, led my now and i will help you step by step. with all my pleasure". Are you saying that it is working for you now? You can successfully play a 4K disc? And that you're offering to help me with step by step instructions?
Do I have all of that correct?
Pez
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Boy oh boy; I didn't think I'd be coming back to this thread.
tony0707: You said, "I also have exactly the same problem, Some one fixed yet?" Fixed? Not quite.
As you can from this post on this forum, it's gone on & on in this thread for three pages. I thought indeed that I did have it "fixed", with much help from the other poster, triffid. What had seemed to "fix" it for me was the update of my Aorus's motherboard BIOS to F8.
I had been attempting to play the 4K disc of Star Trek (2009) after many unsuccessful attempts, and after my F8 BIOS update on my Aorus motherboard, that finally seemed to do the trick.
And triffid: my attempts at that virtual dual monitor setup never really took, never worked. Oh well.
But guess what? Back to square one.
I'll explain.
One day I went to play another 4K disc; this time it was Batman v Superman, Dawn of Justice, Ultimate Edition. I'm starting to watch the movie and then, the PowerDVD software program fails with some kind of error on the screen (I think it was 1003).
I then ran the CyberLink Ultra HD Blu-ray Advisor program, and it came back with a "fail": "Advanced Protected Audio/ Video Path". I don't know why this "fail" came up all of the sudden; I have made no hardware or software changes to my system.
And then, of course, things can only get.....worse.
I don't like using the on-board Intel HD graphics (I think their quality is inferior), so after this failure of 4K disc playback with "Batman/ Superman", I boot into my BIOS, put my initial graphics back to my EVGA GTX 1080 card, and boot to my desktop.
When I get to the desktop, a little error message template appears on-screen, something about a driver not loading properly (doesn’t specify which driver), I click on its “OK” button, and then I receive a BSOD (Blue Screen Of Death). My system finally reboots after this, and it has created a “dump” file over 30GB’s in size; this is not good and I don’t like this. I have a suspicion that the error that popped up on screen (driver not loading) probably had something to do with a graphics driver (the switching I was doing back & forth with my GTX card and the on-board Intel HD graphics).
I am sick of this nonsense. This has been going on for approximately 2 months; it seems I just can't pop in a 4K disc and simply enjoy a movie. I go through multiple contacts with Cyberlink Tech Support, or, I come here and post on this forum.
Bottom line? I think this is really due to DRM and AACS (Digital Rights Management and Advanced Access Content System). The copyright protection/ encryption is so invasive and stringent that it inconveniences and frustrates legitimate/ legal owners of products that contain it.
I even contact Nvidia Tech Support (that supplies the drivers/ software for my EVGA graphics card) and asked them, "When you say your drivers/ software 'does not support discrete GPU yet', with the word "yet", does that mean there may be a point at which it is supported in the near future? Such as very soon? Maybe it's in development now?" They replied, "We do not have information about future update with GTX card with Cyberlink software support."
Basically, I've got a piece of hardware (Pioneer BDR-211UBK, the 4K UltraHD Blu-ray drive) and a software program (Cyberlink Media Suite 10 that came with the drive, or, PowerDVD 17) that I cannot use reliably, consistently, and in a steady, stable manner; it's become almost useless to me.
What fun, eh?
Pez
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Hi triffid; thanks for getting back to me again.
Say, before I get to my main point, I noticed something:
I probably noticed this in the past, but it must have gone to the back of my mind and I really didn't think about it anymore.
In your signature, you mention your location: Prague. And then, in your most recent reply to my post, you said, "sorry, I do not know the exact English terms". So, what I mean is, I guess it was not in the forefront of my mind that English may not be your first language; I never would have guess it, though, by reading your posts here on this forum; your English seems to flow pretty well to me, I thought you would have been a native speaker of it
And, another thing: Your screen-name of "triffid" and the avatar that you use to go along with it: It reminds me of a sci-fi movie from the early 1960's, The Day of the Triffids. It's about these aggressive plants that are feeding on people; in your avatar, I can even see the plant (triffid?) looming over a person laying on the ground
OK, back to the matter at-hand:
Yes, I understand the workaround you described: I'll connect both video cables; one from my discrete EVGA graphics card to my monitor via a Display Port cable, and the other from my on-board Intel graphics to my monitor via an HDMI cable. And like you said, it will be a "virtual" dual-monitor setup.
And then, when I want to switch, go into Settings/ System/ Display, and then choose which monitor I want to use (even though it is really one-in-the-same), and then quickly go to my LG monitor's on-screen control menu and switch the input to either Display Port or HDMI.
I have all that correct?
Say, one more thing while I have you here in regard to all of this, and especially since you and I have the same exact make/ model of motherboard:
Since I'll give this "virtual" dual-monitor setup a try, let me ask this:
When I finally got all of this to work (finally able to play a 4K disc), I only had the HDMI cable going from my on-board Intel graphics to my monitor. In the Aorus motherboard's BIOS, on the Peripherals tab, on Initial Display Output, there's "IGFX", I had chosen that. On the Chipset tab, there's Internal Graphics; there's the choice of "Auto" and "Enabled".
When I had gotten the 4K disc to finally play, I had the IGFX as my Initial Display Output, and for Internal Graphics, I had chosen "Enabled".
When I try this "virtual" dual-monitor setup, I'd like to have my discrete EVGA graphics card as my main, Initial Display Output [it has the far superior graphics  ]. But for the other part - the Internal Graphics, Auto or Enabled - does it really matter which one I choose?
Thanks for any more info,
Pez
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Hallelujah!!
Updating/ flashing my Aorus BIOS to F8 did the trick!!!
After the update was complete and I eventually got to my desktop, I put in a 4K UHD disc, launched PowerDVD, it went through its "Initiating components....".......and finally made it all the way through without that error code!! Star Trek 2009 played!!
The F8 BIOS did it!!
triffid: I had a bit of a scare first after the BIOS update was complete. You know that disclaimer thing we mentioned? That thing most motherboard manufacturers mention? How there's always that inherent danger of your system becoming unbootable if the process doesn't go well? "Do not update BIOS if not necessary."
Weeeelllllll.....I was in the BIOS, going through the update procedure with the F8 BIOS on a USB drive, watching the update procedure progress (10%.....20.....50......90.....100%), then the next normal part is the system automatically shuts down and then reboots itself.
The recommendation is to enter the BIOS again (Delete key), then Load Optimized Defaults. Well, I hear the system booting back up, lights inside my tower case are on, fans are spinning.....but my monitor does not display anything, and eventually goes into Sleep Mode because it is receiving no signal.
What?!?!
The current hookup is I have the HDMI cable going from the on-board HDMI port (for the on-board Intel graphics) to the monitor's HDMI port. Well, I plug my Display Port cable back into my monitor (I had had it disconnected because we thought the system was "sensing" it and determining it was a security breech regarding the HDCP/ DRM/ copyright stuff). My monitor now comes to life.
I guess after the F8 BIOS update, it sensed the discrete EVGA graphics card I had in PCI-e slot 1, and wanted to default to it; it didn't go back to the on-board Intel HD graphics (IGFX).
But for a moment there, I thought I had bricked it 
Now, triffid, way back in November before I knew this forum thread would get super-long you mentioned something: "You must enable IGPU in BIOS and I also recommend to set it as your primary graphics for a while to avoid confusion before you learn how to switch between the two. Once your setup is finished and everything working alright, you can return to the graphics card and switch to IGPU only when you want to watch an UHD disc."
So, I had asked, "Is there some fancy way I don't know about to switch between onboard graphics and my discrete EVGA graphics card? Isn't the only way to do this is in the BIOS? Is there another way? A way to do it when you've reached your desktop?"
And you had answered, "Yes, but I can’t explain my workaround now, I am driving a car. Definitely no removing the card or switching cables."
Well....got some time to explain your workaround now? It sure would be nice to switch between my two graphics. With my discerning eye, I can see how my nVidia EVGA graphics are superior to the Intel HD graphics!!
Pez
P.S. Thanks, bear_in_mind: the Notepad suggestion worked!!
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bear_in_mind: I tried what you said; let me know if this sounds right.
I opened the Word doc where I had Saved the post/ text that I had wanted to add to this thread in the forum. I Selected All the text, Copy, then closed that Word document.
I then launched Word again to open a blank document. I then went to the Toolbar where you see the Paste icon, but clicked on its little down arrow, then Paste Special. Then, it comes up with some choices for you to Paste As; I chose "Unformatted Text".
I then came to this forum/ thread, clicked on Reply to This Topic, went back to that Word doc where I now had that "Unformatted Text", Selected All of that text, Copy, and then Pasted it into the box and clicked on Submit.
Annnnndddd....same Error message.
Do you know of a different way to make my stuff into a plain text file?
Pez
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QC2.0: let me explain.
I was posting my latest reply to this thread. After I was done typing, I clicked on the Submit button, and then, the next web page I see is what I posted previously: Error; Error detail; This page can't be displayed by security issue; etc.
I clicked the Back button on my browser, and thank goodness, all that I had typed was still within the text box. I Copy/ Pasted my text into a Word document and saved it on my computer (I still have it).
I have since sent a PM to Hicham on this forum (I believe they are a System Admin on these Cyberlink forums); I described in the Private Message the issue I keep having when trying to post.
Since I still have the content of what I wanted to post saved in that Word doc, I went through it, looking for "unfriendly content", although, that is a subjective term in-and-of-itself.
QC2.0: what did you mean by: You can try removing all the above "quote" content in the reply, and post the reply again?
Pez
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Every time I try to post a reply, I'm getting this message:
<p style="margin: 0px 0px 10.66px;">Error
<p style="margin: 0px 0px 10.66px;">Error Detail
<p style="margin: 0px 0px 10.66px;">This page can't be displayed by security issue.
<p style="margin: 0px 0px 10.66px;">Maybe your request have unfriendly content.
<p style="margin: 0px 0px 10.66px;">Contact support for additional information.
<p style="margin: 0px 0px 10.66px;">The incident ID is: 1743672861517
<p style="margin: 0px 0px 10.66px;">The session ID is: 211112628146958476
<p style="margin: 0px 0px 10.66px;">
<p style="margin: 0px 0px 10.66px;">Pez
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Hi triffid.
Don't give up, eh? I'm almost there?
Yes, the Cyberlink Advisor seems to be telling me now that I have the green light, that I'm Passing everything with flying colors, A-OK!! But still can't get a 4K disc to play.....
So, from what you're saying, it sounds like I'm right about Cyberlink Tech Support and their responses; I'm not the only one who noticed this
You also mentioned someone by the name of "Hicham"; yes, I've seen that name on this forum posting some replies. Yes, I suppose I could always give that person a try if my issue persists and I get nowhere with my Support Tickets.
Now, triffid, let me check something with you because this has come up more than once within this long thread/ forum post I have here; besides you, others (bear_in_mind & QC2.0) have suggested this.
I made mention of this before, triffid, because I've seen it in your signature: You and I have the same motherboard; Aorus Z270X Gaming 8.
When it comes to the BIOS, this is the item that has come up more than once within this thread and that others besides you have commented on.
I have the F4 BIOS, and you have stated within this thread that that should be fine; you stated, "I tested all BIOS versions with this mobo. Only F3 did not work (no SGX setting in BIOS). Do not update it".
However, bear_in_mind & QC2.0 said that an update to the F8 BIOS might not be a bad idea.
And.....I heard back from Cyberlink Tech Support again; they seem to have one final suggestion because we've covered just about everything else, and, technically, now, I am Passing ALL requirements in the Cyberlink Advisor. Here's the quote from what they said:
"Please be advised that the current error message per engineer checking, it might come from the communication/collaboration error between motherboard and operating system that regards the Intel SGX and HDCP 2.2 operation.
You are advised to update the BIOS to the latest F8 version from Gigabyte support page which update the core component of Intel Management Engine chipset driver (which drives Intel SGX.)."
And, triffid, I am not saying all this about the F8 BIOS as a way to say that you are wrong; that is not my intention at all. It's just that besides bear_in_mind & QC2.0, I now have Cyberlink Tech Support suggesting this, too.
So, since you have the same motherboard as me, I'd like to get your take on something.
You probably put together custom-build desktop systems like I do. And you probably know that no matter what brand/ model of motherboard you're talking about, that motherboard manufacturers caution against upgrading your BIOS unless absolutely necessary; they say if you're experiencing no problems with your current BIOS, to not upgrade it.
There's always that disclaimer of caution that during the BIOS upgrading process, if there's any disruption that could cause a corruption, that your system could become unbootable. Yikes. So, through the years, even I myself have be wary about updating/ upgrading my BIOS, no matter what brand/ model (although I have done it on occasion through the years).
Well, since you and I have the Aorus Z270X Gaming 8, let me ask this:
Not that I've ever had to use this feature, but this motherboard has what's known as "DualBIOS". If I were to mistakenly corrupt or damage my main BIOS during the update, do I really need to do anything for the backup-BIOS to take over? Or does it just do it on its own?
And:
Is there a preferred or "better" way to update the BIOS? Plug a USB drive with the F8 BIOS on it into the USB 3.1 port (labeled "J" in the manual)? Or, while already booted into Windows, use the Gigabyte App Center program known as "@bios"? I already have a copy of the F8 BIOS downloaded to my hard drive, so I could use that option (Update from File, then navigate to where I have it).
Thanks for any more input; triffid; yours is some of the best information I've received throughout this 4K disc ordeal
Pez
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OK, some additional information to report.
And with a certain something, I thought it was GOOD NEWS......but then nothing really came of it 
I mentioned in one of my previous posts that I contacted LG Tech Support (for my monitor), and that I would post back here after I heard back from them; they wrote back.
I was inquiring as to whether or not the specific model of monitor I have from them is HDCP 2.2 compliant; yes, it is. They even gave me a web link to a specification sheet:
http://www.lg.com/us/support/products/documents/27UD58-B_Spec_Sheet_20170921.pdf
If you look near the top left-hand corner of the page, you can see the HDCP 2.2 listing.
And then, I've mentioned that along with posting here on this forum, I also have been contacting Cyberlink Tech Support.
Ugghhh.
OK.....you know how sometimes you can ask someone a specific, direct question, and the answer that they give you has nothing to do with what you just asked?
As an example: Let's say you notice someone is wearing a wristwatch, and you ask them, What time is it right now? And they turn to you and say, The temperature is in the low 40's degrees Fahrenheit, quite chilly.
Oooookkaaaayyyy. Yes, it might be quite chilly, or downright cold, but that has nothing to do with what I just asked you.
I mentioned to their Tech Support that when attempting to launch a 4K disc by pressing Play, that it doesn't get past the "Initiating components..." screen, and that another pop-up message over top of this gives an Error Code message: 0xe8800713L (-394262765)
I asked them to explain the lack of completion of "Initiating...", and to explain the significance of the Error Code number since their software program generated it.
Their reply? Make sure my system is not set up to be displaying my image to another monitor, as in where you can press your Windows key + P to bring up the display mode when projecting; make sure it's not on "Duplicate". I don't have more than one monitor, and mine is set for "PC Screen Only".
I had also sent them my DxDiag file; wouldn't that contain the information if I had dual (or triple) monitors?
Alright....I mentioned above that I thought I had some good news. Well, yes......but not that it got me anywhere.
I ran the Cyberlink Ultra HD Blu-ray Advisor program again. And guess what? For whatever strange reason, I Passed ALL Minimum Requirements. Yup, this even includes the only one I had been Failing up to this point, the HDCP 2.2 (GPU/ Display)
When I saw that I Passed everything, I got a tingly feeling, and I immediately put in a 4K disc, launched the Cyberlink software, and clicked on Play, aaaaannnnnddddd.....it failed.....again.
Yup, still getting stuck at that "Initiating components...." and then the Error Code of 0xe8800713L (-394262765).
Boy, I tell ya, when I saw that I Passed everything in the Advisor, I thought, Finally!! I'm going to be able to play a 4K disc and it's approaching two weeks since I've been troubleshooting this. And....nope.
So, I replied to Cyberlink Tech Support again, told them no, my screen display Mode is not on Duplicate, but is on PC Screen Only.
I also told them about the success with Passing ALL requirements in the Advisor, but 4K disc playback still failing at "Initiating....".
And I asked them, once more, what the Error Code of 0xe8800713L (-394262765) means.
Sooooo.....since I'm now Passing ALL in the Advisor, but still not the "Initiating..." when attempting to launch a 4K disc, exactly what is this initiating thing? Since the initiating message claims that it is required only once (whenever it's successful!!!!), is it some kind of verification process? Is this Cyberlink software program sending a message out to the Internet to the Cyberlink servers or something?
Pez
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triffid: Sorry about that, I did not catch that question on my first read-through of your last two posts.
"You did not answer my question. Does the initiation start again every time?" Yes: no matter how many different possible fixes I've tried to get the 4K disc to play, that "Initiating components...." screen appears each and every time I press the Play button. In the picture that I included in one of my previous posts, the blue-colored progress bar goes to the right, but then a new template pops up on top of it, that other pic I included of the Error Code number "0xe8800713L (-394262765)".
"Did you reinstall Media Suite and BD Advisor after the HDMI FW update or before?" You know, I've tried so many things, it's starting to get a little fuzzy However, I am pretty sure I re-installed the Media Suite & BD Advisor after the update.
So you removed your graphics card at first, too? And the HDMI cable part of the chain is safe? May have been a waste of money getting this Rocketfish cable, eh? My previous cable was most likely just fine....
And oh yes, I did go and install the LG monitor driver; didn't help.
And no, there's no chance for me to test my PC with another UHD monitor; I don't know anyone who has one, just 1080p TV sets.
Oh, hey: I had just noticed that in one of your previous posts that you edited it: "edit: there is a new tread about this issue, maybe the initiating actually does not work???"
Are you referring to this post? - https://forum.cyberlink.com/forum/posts/list/64664.page
It looks like that person included a link in their post, too, of a screenshot picture, just like mine (the "Initiating components...." with the blue-colored progress bar); I wonder if they, too, get that pop-up Error Number after that like I do.
And then someone else named CarlPowerDVDUser chimed in on that thread this same day of Monday, 1/1/2018; same thing with "play of 4k disk dies at 98% of...dialog 'Initiating components for Ultra HD Blu-ray'".
Hmmmmm......maybe something is going on here with Cyberlink??? In your reply to that post, you mentioned that this issue had come up a few months ago. When it does this "Initiating components" thing, is the software program contacting Cyberlink via the Internet? Like a "verification" process? Because part of that pop-up message also says "The initiation is only required once." I guess if the initiation process was successful, then it would not pop up again and 4K disc playback would commence?
Pez
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bear_in_mind & triffid: thanks for all your input thus far.
And just to let you know: in all this time I've been posting messages here in this thread/ forum, I've also been submitting Support Tickets to Cyberlink Tech Support. I don't mean back on November 4, 2017 when I originally started this thread; I mean more recently, when it was getting closer to Christmas.
And.....I have to say.....they're not always so forthcoming with their responses. On my initial contact/ submission of a Support Ticket, it took 10 (ten) day before I received a reply. And even then, it was like a "form letter" of a reply, as if it were a standard, generic response, a "Copy/ Paste" of some form they keep handy. I'm pretty sure that just about any company that offers tech support get all kinds of submissions from customers, and these customers have varying degrees of technical know-how. Me? Yes, I know how to word a support ticket, I give explicit detail and don't gloss over things, don't speak in generalities.
As my Support Ticket with them started to go back-and-forth, some of the replies started to get a little better; not a whole lot better, but somewhat better. It's almost like they don't know their own product inside & out and can't support it properly; coming here to these message forums sometimes garners me more informative answers than the support tickets.
OK, so here's where I am at:
I didn't really want to do this, but another thing I tried was to completely remove my EVGA Nvidia graphics card from my system: Yes, disconnected its 8-pin power connector, removed the Display Port cable, then removed the card from its PCI-e slot. This way, ONLY the on-board Intel HD graphics were there. Tried the 4K disc of Star Trek (2009) again.....and it failed; same error message as before (as in that pic from my previous post).
NOTE: In my most recent update with my Support Ticket with Cyberlink, I included a screenshot picture of that error message/ error number, so, if they truly know their software programs' product's specs, that error number should be able to tell them something....and then maybe they'll be able to tell ME something.
And bear_in_mnd: I ended up going to Bestbuy and got a Rocketfish HDMI cable; yes, they're way too expensive. But, it appears like a rock-solid, superduper HDMI cable, but guess what? I tried it aaaaannnnnddddd.....still won't play the 4K disc; same error message.
triffid: I did as you suggested and went back to the 21.20.16.4664 drivers; it didn't work.
I also took your other suggestion and went and downloaded/ installed the HDMI 2.0 FW update for my Aorus motherboard; it didn't work. I even did system reboots after all of these things, just to make sure.
Know what I even tried, just in-case there was a glitch on the original install? I un-installed then re-installed the Cyberlink Media Suite 10 software that came with the Pioneer drive; that didn't do the trick, either.
The last thing I've done (or, should I say, is "in the process") is to contact LG Tech Support regarding my monitor. I submitted a support ticket with them asking if my model of monitor is compliant with HDCP 2.2
It seems like the only thing that's holding me back is completing the "handshake" with HDCP 2.2 (according to the CyberLink Ultra HD Blu-ray Advisor). I'm pretty sure it's not on the GPU end (Intel HD graphics), and it's not the HDMI cable itself (I've tried three HDMI cables at this point, with the most recent one being the superduper Rocketfish HDMI cable), so I can only think that it's on the receiving end of the monitor itself.
When I hear back from LG Tech Support, I'll post back and let you know.
This shouldn't be this hard.....uggghhh.
Pez
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OK, I'm back after another try, making sure I followed what you said/ suggested.
Annnnnddddddd.......this stinks. This really stinks.
It still won't load & play my Star Trek (2009) 4K Ultra HD disc.
Here's what I've done since your last reply to my post:
- Went into BIOS, and of course on Peripherals tab, on Initial Display Output, I chose "IGFX"
- - On the Chipset tab, there's Internal Graphics; I switched it to "Enabled"
- - I had mentioned to you that when using the Intel graphics/ HDMI port from my motherboard to my monitor, that I had still had the Display Port cable connected from my add-in EVGA graphics card going to my monitor; you said this "double connection" was breaking the "secure environment", and to "remove the cable"; so, I disconnected the Display Port cable from the back of my monitor so only the HDMI cable is going into the monitor (the Display Port cable is still connected to the back of my EVGA card, but the other end goes nowhere, it just dangles since it's not plugged into the back of the monitor anymore)
- - The Intel VGA driver: I went to Gigabyte's web site, then to the Support section for my Aorus motherboard; there is a very recent version of this Intel VGA driver, a date of 11/13/17 (about a month and-a-half old), version # 23.20.16.4849. After booting my system with the Intel graphics, I went to install this latest Intel VGA drivers.....but a message popped up on-screen telling me that the drivers I was about to install were OLDER than what was already in my system; do I want to continue? I chose "No".....is that OK?
- - I went and retrieved another HDMI cable I have in the house; it's one that was in my livingroom connecting our Blu-ray player to our widescreen TV (even though the one I had just been using was the one I had just bought recently with packaging mentioning "4K" on it).
- So....I now put in the Star Trek 4K disc, launch PowerDVD14 OEM that came with the Pioneer drive, press the Play button, and I start to see this:
- http://i289.photobucket.com/albums/ll217/PezzyDude/PowerDVD14-A_zpsbgi7ytas.jpg
- This seems to be progress, but, very quickly, I see this:
- http://i289.photobucket.com/albums/ll217/PezzyDude/PowerDVD14-B_zpsregnvezr.jpg
- I did a quick Google search on this error code, and nothing enlightening came back in the search results.
- I then even tried that suggestion of yours: I unplugged then re-plugged the HDMI cable a few times from the back of my monitor to renew the HDCP handshake....but attempting to play the 4K disc again just gets me that error code that I showed in the picture above.
- I also ran the CyberLink Ultra HD Blu-ray Advisor again. The results window cannot be expanded; you have to scroll though the results, so, I took two screenshots of it:
- http://i289.photobucket.com/albums/ll217/PezzyDude/UltraHD-Advisor1_zpsvgxpgo5w.jpg
- http://i289.photobucket.com/albums/ll217/PezzyDude/UltraHD-Advisor2_zpsjqiz2lxz.jpg
- So....in the "Minimum Requirements" section, the one result that's "Not Available" (that I DON'T PASS) is: "HDCP 2.2 (GPU/ Display)"
- I understand what HDCP is (High-bandwidth Digital Content Protection); it's digital copyright protection. But the result's wordage is a little ambiguous: in parentheses, it has "GPU/ Display". Is something wrong with the GPU? My on-board Intel graphics which they say I MUST have and I DO? My Display? It is a 4K monitor with 3840 × 2160 resolution.
- Or, is it the "path" between the GPU (Intel graphics) and the monitor, and by "path" I mean the HDMI cable? I've now used two different HDMI cables, and even tried unplugging & re-plugging them while everything was still turned on to re-establish the HDCP handshake.
- Why is all this so difficult? Not that I'm necessarily looking to point a finger of blame.....but who's to blame here? The CyberLink software? The Pioneer drive? The movie companies that have these stringent protections embedded in their media which legit customers can't get through?
- Triffid: from all the info & pictures I've given.....can you think of anything else?
- Thanks, Pez
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Hey, triffid, you're back!! 
Wow, I started this post almost two months ago (Nov. 4). Back then, I hadn't even purchased the Pioneer drive yet, just wanted to check some things out first ahead of time.
Finally got the Pioneer drive for a Christmas gift, installed it, also installed the OEM Cyberlink software, popped in a 4K Ultra HD disc of Star Trek 2009, and expected to be rocking & rolling, and.......nope.
You've chimed in on my thread post here since the beginning, so you know that my system hardware, etc., should be able to handle this 4K stuff.
OK, from your recent reply, let me make sure I'm clear:
1.) You're saying my BIOS of F4 will do? I had downloaded the F8 BIOS from Gigabyte's web site, just hadn't updated yet [you know how they say there's always a little inherent danger when attempting a BIOS update....]
2.) I checked my BIOS, and yes, my SW Guard Extensions (SGX) is already set to Enable (not Software Controlled).
3.) And while I was in the BIOS, let me ask you this: Since I'm not using the 4K feature of the Pioneer drive at this moment, I am back using my add-in discrete card (EVGA/ nVidia GeForce GTX 1080 SC), not the on-board Intel graphics. But when I do attempt this again, let me make sure: In the BIOS, on the Peripherals tab, on Initial Display Output, I want to choose "IGFX", correct? But what about this: On the Chipset tab, there's Internal Graphics; right now it's on "Auto"; should I switch this to "Enabled" or leave it as is with "Auto"?
4.) You mention this: "The graphics card must not be connected to any other monitor/TV". When I was attempting to use the Pioneer UHD drive, I connected the on-board Intel graphics from an HDMI port from my motherboard to my monitor. From my add-in EVGA graphics card (PCI-e slot 1), I have a Display Port cable connecting it to the monitor. So when you say "The graphics card must not be connected to any other monitor/TV", are you referring to the on-board Intel graphics? Or my add-in graphics card, too? It's not like I have an additional monitor, it's the same LG monitor, it's just that two of its ports are being used: the Display Port (coming from my EVGA graphics card) and the HDMI Port (coming from the on-board Intel graphics).
Could that be causing any kind of an issue, do you think? Preventing the 4K playback? It's just that the Display Port cable connection/ port is not receiving a signal at that moment (the EVGA card in the PCI-e 1 slot is Disabled at that moment when the on-board Intel graphics is Enabled).
5.) You mention to upgrade the Intel VGA driver? VGA?!?! Isn't that kind of "old"? I had already gone to Intel's web site and upgrade the HD graphics drivers.
And upgrade the Intel ME, too? I can get that from Gigabyte's web site in the Support section for my motherboard.
6.) As far as my HDMI cable goes: It's not as though I grabbed some old one I had had lying around the house for years; I purchased a new one recently, and on the package, besides having 1080p, it also had 4K (plus, the connector ends are gold-plated and also Ethernet). Shouldn't this recently-purchased HDMI cable be 2.0?
On the web link you gave for my monitor (http://www.lg.com/uk/monitors/lg-27UD58-B), if you scroll through the pictures of it, there's one where you can see the rear of the monitor, and you can see that it has two HDMI inputs, and one Display Port.
So, if you'd be so kind, triffid, please read through my numbered list and let me know if I'm on-target.
Pez
P.S. And if I can finally get this 4K thing going, then from way back in this thread's post, you can let me in on your secret, the part where you hinted at a workaround on switching between the two graphics, on-board Intel & my EVGA graphics card, with no card removal or switching cables.
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bear_in_mind: Yes, that's enabled in the BIOS. Using the CyberLink Ultra HD Blu-ray Advisor, I "Passed" that; the items I did not pass are mentioned in my previous reply [HDCP 2.2 (GPU/ Display); Advanced Protected Audio/ Video Path (GPU); HDR - High Dynamic Range (GPU/ Display); PowerDVD 17 Ultra (Retail version) or above].
Before ordering/ purchasing this Pioneer drive, I made sure I had all the hardware requirements; what gives?!?! I should be passing everything with flying colors and watching 4K discs by now 
Pez
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Hi again, triffid; hope you're still out there.
OK, finally got the Pioneer BDR-211UBK drive for a Christmas gift; it came with CyberLink Media Suite 10.
I installed the drive & the software, booted into my BIOS to make the Intel graphics my initial display, and connected it to my 4K monitor via an HDMI cable.
Booted into my desktop, inserted a 4K Ultra HD disc, and......it won't play.
So, I ran the CyberLink Ultra HD Blu-ray Advisor once more, and, according to the results, I'm Not Passing:
HDCP 2.2 (GPU/ Display)
Advanced Protected Audio/ Video Path (GPU)
So, how is this possible? I'm using the Intel on-board graphics, and I'm using an HDMI cable to connect it to my 4K monitor (not the Display Port like I had been previously).
And also, in the Advisor results, there's a section labeled "Optional", and in there I'm Not Passing:
HDR - High Dynamic Range (GPU/ Display)
PowerDVD 17 Ultra (Retail version) or above
So how is it I'm failing these, too? The GPU/ Display thing again?!?! I'm using the on-board Intel graphics.
And PowerDVD 17 Ultra? I realize this is coming under the "Optional" section, but the drive came with CyberLink Media Suite 10, and right on the disc is printed the words "Ultra HD Blu-ray".
Anyway.....what's going on? Remember within this thread I mentioned that you & I have similar hardware components, the same Aorus motherboard, and I have the Intel i7 - 7700K processor. What gives? I thought I'd be enjoying my Star Trek (2009) 4K Ultra HD disc by now
Thanks for any more info,
Pez
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